 ChiyoSave Me Konata-ChanPremium
join:2003-02-20
Charlotte, NC
kudos:1 | Finally Thank god, when I had to use AOL Dialup for a month between moving and getting HSI back quitting was terrible. They tried pulling me in by acting casual and inciting conversations with me I spent 45 minutes trying to cancel the service and I got 5 free months out of them.. Finally I hung up and called back and very strickly said "I want to cancel my service I don't want the run around about how good aol is, how I can get free months or anything I want my service cancelled now"
I got an "ahh all right I can help you" But it took so long just to get that. It's nice these people want me to stay but I didn't want their service they should try to sell you but if you say no again they shouldn't ask 3 times or more. I hope this teaches AOL a damn lesson on the saying "no means no" |
 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
1 edit | The same sort of program, called "retention" is in place at most ISP's, and is the reason Comcast and other users can call in, pretend they want to quit, and be given 3,6, or 12 month discounts.
Any of these including AOL will allow you to quit, without being rude, by informing them, that you wish to quit, refusing all offers of free months/bonuses/etc. and requesting an email/snail mail verification (you should also request the operators name/employee # and record the time and date.
beyond that you are not liable for further charges (you should follow those rules for any 'not in person' transaction (telephone/internet/mail order)
The reason AOL keeps your screenname and account available for 6 months is to allow you to easily reactivate it, should you find your new service does not meet your needs.
The cost of bring in new customers, is so big (AOL at one time put the cost at over $400 per, when you included price reductions/ free equipment/ promotional items/etc) that retention is a vital part of any ISP's business plan. |
 novaflareThe Dragon Was HerePremium
join:2002-01-24
Barberton, OH | reply to Chiyo
said by Chiyo:Thank god, when I had to use AOL Dialup for a month between moving and getting HSI back quitting was terrible. They tried pulling me in by acting casual and inciting conversations with me I spent 45 minutes trying to cancel the service and I got 5 free months out of them.. Finally I hung up and called back and very strickly said "I want to cancel my service I don't want the run around about how good aol is, how I can get free months or anything I want my service cancelled now" I got an "ahh all right I can help you" But it took so long just to get that. It's nice these people want me to stay but I didn't want their service they should try to sell you but if you say no again they shouldn't ask 3 times or more. I hope this teaches AOL a damn lesson on the saying "no means no" Theres nothign wrong with asking your why? And having you do a small survey if theres something you had isues with. But when like aol does they all but tell you nope sorry we dont allow you to cancle that is flat out wrong as is "forgetting" that you cancled your service. AOL and fair pratices never have gone togather well. Theey use to slm your long distance changing you to aols by "accident" When you explicataly said no. By the way back then when they did that aol long distance was a better deal than sbc by a fair chunk oh change. But point is you say no it means no not no im not changing to your service or keeping your service but keep charging me any ways.
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