Reviews:
 ·Mediacom
| . AOL was my first ISP. I was a customer for about 10 months or so, even upgraded to their DSL service. Finally I switched to the local cable company and it took me 3 hours on the phone to cancel it. At one point I lost it and started yelling at some guy. I told him that I was sick of being transferred to 'wrong departments' and just want to cancel. I also told him "this is bullshit" and this guy said "I know" and transferred me to the right department.
A year ago I got their BYOA thing for my brother and cancelled it after a week. Told them my brother's moving out (not really  ) and I don't want to pay for it. They said OK and it was done in 3 minutes.
Real rhapsody had a click-to-cancel feature but they removed that and now they force you to talk to someone in India to cancel and yes it's their usual crap ('Are you sure you want to cancel?" etc).
I did not know that Real was part of AOL. Now it makes a lot of sense.
All of this should be illegal. Businesses should be forced to make it just as easy to cancel as it is to sign up. |
