OS and Software > Microsoft Help > [XP Pro] Can't Cancle Print Job

[XP Pro] Can't Cancle Print Job

Is that local or network printer?

turned printer off and back on?

Cudni

reply to snipper_cr
Yes I can confirm this with either a local or networked printer. There is also some other bug in the print spooler system of XP. We use a EnCad CadJet2 plotter at work that just hang the program (any program) when printing to it from a XP system. With 98SE the print/plot goes to the spooler and bam you are back to work in the program.
Same driver version for the printer for each OS.
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Shooter Ready--Stand By BEEP ********

reply to snipper_cr
Its theoretically a network printer but acts as local.

Our router, Asante 3004LC, has a built in printer server for one way commonication. The software creates another port on the computer, PRT so you select that from a list of local ports.

Network...but local.
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-Snipper_crDFI Lanparty 875ProB(Chipset water)Intel 2.4 GHzC@3.2(water)Corsar DDR 500@530 (4x256)Radeon 9800XT(Water)Audigy 2ZS PlatAspire 500 Watt PSU2X 160 Maxtor SATA in RAID 0G33Ks rule!

reply to snipper_cr
Interesting question. I have an HP printer and have the exact same problem. You just can't cancel a print job.

I've put it down to the HP software and don't think it ever had anything to do with XP. I've had Epson and Canon printers that would cancel a print without question. You can even turn off the HP, turn off the computer and the print job is still waiting there when everything is turned back on.

I know I'm not the only one this happens to either - I've spoken to two other people who have HP printers and can't cancel the print. Is there a easier way than pressing all the buttons repeatedly and generally getting all pissed off?

Seems like the hangup is in the hp software, just like Rockster says. Hangups occour from hp deskjets, all the way up to the $20k plotters.. (I work with all sorts). HP makes good printers, but some things in the driver software leave a lot to be desired.
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Robert

reply to snipper_cr
If you are getting print jobs stuck in the print queue, try disabling Bidirectional Support:

Start > Control Panel > Printers and Other Hardware > Printers and Faxes > right-click the Printer Icon > Properties > Ports > then un-check "Enable bidirectional Support" > OK

If the printer driver does not fully support Bidirectional Support it may cause print jobs to hang in the print queue as discussed in this MS KB article.

reply to snipper_cr
Auggy's post made perfect sense however the PRT by default is disabled bi directional (and is grayed out).

Ironically the printer in talk (i noticed i didnt mention it) is an HP Deskjet 1220C so sounds like the software.

Oh well, hopefully it shouldnt be too much of a problem. OCcures when ever i need to print so hopefully i will be more careful.
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-Snipper_crDFI Lanparty 875ProB(Chipset water)Intel 2.4 GHzC@3.2(water)Corsar DDR 500@530 (4x256)Radeon 9800XT(Water)Audigy 2ZS PlatAspire 500 Watt PSU2X 160 Maxtor SATA in RAID 0G33Ks rule!

Have you upgraded drivers to the latest version? If so, have you uninstalled them, and reinstalled?
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Dan

reply to snipper_cr
I've had to reload software to correct the same issue before, complete uninstall and reinstall. Also HP printers on a network don't do well with the auto loaded driver you get at first activation (as you get when you are accessing the printer on another computer) The full software needs to be loaded on each computer that will use the printer.

I am referring to experience with HP Officejets.
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Nemo me impune lacessit. [No one provokes me with impunity] -- Motto of the Crown of Scotland

reply to snipper_cr
duplicate post!

reply to snipper_cr
This is an XP printer driver problem....not HP driver because I have HP Deskjet 882C. Great printer...had great HP software for 98SE and I could do a ton of stuff. HP assured me that this printer will work just fine with XP. They lied. They didn't bother to tell me that I would be forced to use the XP generic printer driver and that I would loose everything ....all the great abilities available for this printer when using HP software and HP driver under 98SE. I was furious when I found out how extremely limited this $300 printer is now under XP. I don't mind that it isn't a fast printer. What I do mind is that I can't do anything with it. I have no HP tools for the printer either.

I have this very problem of being unable to cancel a print job and I am using the Windows XP generic driver. I asked HP about this and they said this is a known bug. It is terrible as I can't cancel the print job no matter what I do. I hardly print now because I also can't print in grayscale and can't print on both sides unless I manually program the printer each time all because HP refused to make a driver for XP.

HP would have made a lot more money on ink sales to me if they had bothered to make an XP driver for this printer. I haven't bought ink in almost two years and I have no intention of buying another HP printer when someday I buy another.
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Around 2005 a sudden spark will catalyze a Crisis mood. The very survival of the nation will seem to be at stake.Sometime before 2025, America will pass through a great gate in history. The risk and promise will be very high. The Fourth Turning Wm. Straus

reply to snipper_cr
Try the cancel button on the printer if it has one.

reply to Mele20
Hi Mele20

I had the same problem as you. My Epson printer (which was a GREAT printer when it was bought in 1997 for over $500) worked just fine with the accompanying software on 98SE.

When I swapped over to XP I had to use the generic XP drivers as the Epson drivers wouldn't load with XP and even though Epson acknowledged that this was a known problem they didn't actually do anything to correct it. It lost a lot of it's functionality and also the ability to cancel a print. However, I don't blame this on XP, I blame Epson for failing to fix a problem. As the printer was over 6 years old by this time, I voted with my pocket and bought another printer, making sure it was anything but an Epson.

From what I've heard (from others)and found out (myself) about the HP printers since I've owned one (such as the inability to cancel a print not to mention the bloated software that inserts no less than 5 processes in the task manager) the next printer I buy will be anything but an Epson or an HP.

It is not per se an XP problem. It is the driver though for XP that is the problem. I didn't intend to imply that I "blame" XP and Microsoft. Of course not, I blame HP and I too will not be buying another HP. I was simply pointing out that the OP's problem was perhaps like mine, the forcing of the use of the generic XP driver, because the vendor figured if they didn't provide a driver for XP that users would buy a new printer from them.

My printer was four and one-half years old when I got my new XP Pro box. I think a $300 printer should last 6-7 years at least. This was not one of the el cheapo throw away printers you can find now at Walmart, etc. It was the latest and best of of the DeskJets when I purchased it. Had I spend $100 on a printer, I could see buying a new one at four years...a $100 one probably would have fallen apart by then (or before) anyhow.

What angers me the most was HP widely advertising that all their printers would work great with XP and that was a blatant lie. HP is known best for quality in its printers. The better ones can expect a ten year life and when I purchased this I was told I would get about ten years of use. That was a big selling point in my purchasing this one instead one of HP's cheapies. The printer works fine at six and one-half years just as HP said and I never had any problems with it other than the driver problem.

When I do buy another it will probably be a Dell.
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Around 2005 a sudden spark will catalyze a Crisis mood. The very survival of the nation will seem to be at stake.Sometime before 2025, America will pass through a great gate in history. The risk and promise will be very high. The Fourth Turning Wm. Straus

That's interesting, and no I haven't priced the consumables. I would before buying and I would read reviews of various printers, users comments, etc. I hope to use the current printer until I need a new computer and my XP box is not yet two years old....so I really don't know what I will buy at that time. Thanks for pointing out the Dell consumables price is high. I want to get an all in one (printer,scanner, copier) whenever I do buy.
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Around 2005 a sudden spark will catalyze a Crisis mood. The very survival of the nation will seem to be at stake.Sometime before 2025, America will pass through a great gate in history. The risk and promise will be very high. The Fourth Turning Wm. Straus

reply to snipper_cr
Can we please keep the discussion limited to the solution for the OP's problem. We are going way off-topic here. Thanks

reply to snipper_cr
Hello,

I just find How cancel this sort of job.
1) Stop "Print spooler" service
2) Go to C:\WINDOWS\System32\spool\PRINTERS and delete all Files
3) restart "Print spooler" service

And that's should be good ...

cheers