Re: [BroadVoice] Calls to Hong Kong are down in VOIP Tech Chat

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 18 Nov 2005 05:56:49 EDT

im_chandave : If you are having problems with inbound calls to your HKBN 2b account on a Sipura SPA or Linksys PAP2, look at this link:

»[Other] HKBN 2b PAP2 config

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Mon, 31 Oct 2005 01:51:05 EDT

hkvalet :

said by im_chandave :

I received mine within an hour. The "From:" line was:
From: "cs2b@hkbn.com.hk"

You might want to contact them using the above email address.

See ya...

d.c.

There is a list of toll-free number you can call for 2b customer support.

»www.2b.com.hk/eng/faq06.htm
--
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Re: [BroadVoice] Calls to Hong Kong are down

Mon, 31 Oct 2005 00:04:49 EDT

im_chandave : I received mine within an hour. The "From:" line was:
From: "cs2b@hkbn.com.hk"

You might want to contact them using the above email address.

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Sun, 30 Oct 2005 23:56:32 EDT

VOIPnYC : I signup at www.2b.com.hk about a weeks ago, but still have not receive the password yet? anyone know how long it takes to receive the password? thanks

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 27 Oct 2005 03:19:41 EDT

tillama : KitKitNet, good to know that you have some success on the incoming call problem for 2B.

I am interested to know how did you set SPA-3000? is it possible to post the setting (in HTML dump) for everyone's reference??

Re: [BroadVoice] Calls to Hong Kong are down

Tue, 25 Oct 2005 21:41:33 EDT

kitkitnet : nc22,

I am aware of that, if you read the entire thread, you'll find I am using Sipura SPA-3000 (I don't use *) and posted the Sipura's Syslog to Dave, I never had a successful incoming before the 2B user (which he's using 2B softphone), I was really amazed by the fact that it works when a fellow 2B user called me.

I'll try to ask him to call again for a log when he is available. I'll suggest anyone with a Sipura try to find a fellow 2B user (with TA or 2B's softphone) to test and post the log to help the community.

Cheers

Re: [BroadVoice] Calls to Hong Kong are down

Tue, 25 Oct 2005 01:49:13 EDT

nc22 : kitkitnet, if you are not using sipura/pap2 but using *box, dave said it works for incoming calls, it works for sipura to incoming call rings and caller ID, but the call drop off in 2 secs after you pick up the phone.

Re: [BroadVoice] Calls to Hong Kong are down

Sun, 23 Oct 2005 23:01:10 EDT

im_chandave : OK everyone...can we please move all the converstations about HKBN to the proper thread?

»[Other] HKBN 2b PAP2 config

It's getting a little difficult keeping track of all the HKBN converstations between two different threads here, and I think we've hijacked this thread long enough.

(...I made a big mistake pointing from there to here...it muddled the converstations...)

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Sun, 23 Oct 2005 20:27:29 EDT

kitkitnet : I am kind of busy this weekend, haven't tested dave's setting. But something strange just happened! I received an incoming calls from a fellow 2B user today, it works!

Too bad I am not running syslog at that time, I have no idea why it worked this time! The caller ID display the phone number with Caller Name "HKBN HKBN".

I'll keep testing dave's setting later this week, hopefully Sipura incoming call issue can be resolved soon.

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 22 Oct 2005 15:44:11 EDT

im_chandave :

said by cplus :

...now, i get line 1 Registration State: Can't connect to login server

oh, i have sv 3.1.3.

You most likely need to "reset" your 2b account via »pa.2b.com.hk and power-cycle your PAP2. You should get re-REGISTERed again.

See ya...

d.c

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 22 Oct 2005 13:42:13 EDT

cplus : thanks. I've updated dial plan and added STUN server. I noticed that my stanaphone on line 2 does not like some of the STAN servers as it causes it to go offline.

I rechecked the settings and was able to get a dial tone - but by the time i found a HK test number, the line went dead.

now, i get line 1 Registration State: Can't connect to login server

oh, i have sv 3.1.3.

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 22 Oct 2005 04:42:50 EDT

anon : I tried to setup HKBN with my SPA-3000.
I have also the same problem that inbound call drops immediately right after picking up the phone.
I hope somebody can resolve this problem soon...

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 22 Oct 2005 04:34:50 EDT

im_chandave :

said by pktill :

Hi chandave,
I tried to use HKBN's 2B service with my SPA-3000.
Outbound calls works fine....
The phone rings when there is inbound calls, but it disconnect immediately after pick up.
I followed all setting you have suggested in »www.voip-info.org/wiki/view/Sipu···+HKBN+2b.

Can I send you the log and helps to check what is happening?

THanks a lot

Till

If you send me your log and your configuration (goto

http://IP_of_your_SPA3k/admin/advanced

and save the HTML page), I'll try and help you diagnose the problem. No promises.

But, before you can do anything, you need to register with broadbandreports.com.

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 22 Oct 2005 02:43:22 EDT

anon : Hi chandave,
I tried to use HKBN's 2B service with my SPA-3000.
Outbound calls works fine....
The phone rings when there is inbound calls, but it disconnect immediately after pick up.
I followed all setting you have suggested in »www.voip-info.org/wiki/view/Sipu···+HKBN+2b.

Can I send you the log and helps to check what is happening?

THanks a lot

Till

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 22 Oct 2005 01:27:27 EDT

im_chandave : I've updated my HKBN SPA config on voip-info.org to reflect support for a HK dialplan:

»www.voip-info.org/wiki/view/Sipu···+HKBN+2b

You can choose any STUN server from the list provided in »www.voip-info.org/wiki/view/STUN.

As for "Registration State: Offline", you might need to reset your "2b" account status. Again, check the "Sipura settings HKBN 2b" page on voip-info.org.

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 21 Oct 2005 23:59:07 EDT

cplus : HI. just found 2b VOIP and need some help configuring PAP2. I found the info at voip-info.org and changed all the required settings. I cannot get a dial tone.

what is the correct DIAL PLAN? I have ([2-9]xxxxxx|011xx.|1[2-9]xx[2-9]xxxxxx) which i figure is wrong since i was given a hong kong number.

which usable STUN server do you recommend to use?

When I check my PAP2 info page, Registration State: Offline

Any ideas?:huh:

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 21 Oct 2005 13:20:47 EDT

im_chandave :

said by kitkitnet :

Dave, I have sent you the log via IM. And I tried playing around codec before, but it also failed. I'll try the NAT Support Parameters in this weekend.

And about log, I am not an expert in SIP/RTP, but I found 2B's incoming session can't init a RTP Rx Session. I have no idea if it is related.
:
:
You can find a normal incoming session in the last part of log, via voipfone.co.uk, bascially, I think they are pretty the same except the RTP session. I don't know if it is the reason why I can't receive any calls?

BTW, I am using Draytek Vigor V2600We Router.

The logs was just what I needed. The problem is that you are behind a NAT and your PAP2 is telling HKBN's SIP Proxy to send the RTP stream to our Private network number (192.168.1.240). HKBN is trying to initiate the RTP stream to your private network number and fails. It then tears down the call.

I wrote up this issue in my description of HKBN's service at »www.voip-info.org/wiki/view/Hong···roadband :

quote:
When early media (SIP response 183) occurs as a result of an incoming INVITE from HKBN, the Packet Voice Gateway will terminate the call if the source UDP port for the RTP connection differs from the source port specified in SDP of the SIP 200 response from your SIP UA. Therefore, if your router/firewall has a tendency to re-NAT or re-PNAT the source address and/or port, you must have STUN or UPNP support on your SIP UA in order to make sure you put in the right IP address and/or port in your SDP.

In your case, the problem is not the port (although, I'm not sure about whether your router supports source port preservation through the NAT), but the address you are using in your SDP. It should be your public IP address instead of the private address of 192.168.1.240.

Try turning on NAT support via the following:

Reboot the PAP2 after changing these settings (I've seen my SPA-3k not act on these changes until I power-cycled the unit).

Also, if you do successfully establish a connection with G729a codec, your DTMF tones will not work if you still have InBand as the TxMethod.

The reason why your incoming calls from voipfone.co.uk work is because they are using Asterisk. Most likely, they have "nat=yes" in their sip.conf configuraton for your account. This tells Asterisk to ignore the IP addr and port you specify in your SDP and just send the RTP stream to the source of the RTP stream you are currently using to connect to them.

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 21 Oct 2005 10:57:49 EDT

kitkitnet : Dave, I have sent you the log via IM. And I tried playing around codec before, but it also failed. I'll try the NAT Support Parameters in this weekend.

And about log, I am not an expert in SIP/RTP, but I found 2B's incoming session can't init a RTP Rx Session. I have no idea if it is related.

Normal:

[0:0]RTP Tx Up (pt=8->d4bba2b2:15978)
[0:0]RTCP Tx Up
[0:0]RTP Rx 1st PKT @16468(2)
[0:0]DEC INIT 8
[0:5060]<<212.187.162.179:5065
[0:5060]<<212.187.162.179:5065

2B:

[0:0]RTP Tx Up (pt=18->3d5c7706:58066)
[0:0]RTCP Tx Up
[0:5060]<<203.80.89.135:5060
[0:5060]<<203.80.89.135:5060

You can find a normal incoming session in the last part of log, via voipfone.co.uk, bascially, I think they are pretty the same except the RTP session. I don't know if it is the reason why I can't receive any calls?

BTW, I am using Draytek Vigor V2600We Router.

Thanks

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 21 Oct 2005 02:03:01 EDT

im_chandave : Hi kitkitnet,

Since you have the SIP converstation, would you IM it to me? Also, try forcing your PAP2 to only use G711a and turn off all the other G-series codecs.

About the only other thing I can think of is that you ensure you have "SIP > NAT Support Parameters > Send Resp To Src Port" set to "yes".

Are you behind a D-Link DI-series router?

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 21 Oct 2005 00:46:55 EDT

kitkitnet : I just want to add that I also can't receive any call from 2b (outgoing is ok). I've made sure the DMZ is pointed to SPA-3000, STUN on/off, NAT Mapping on/off, and many more combinations with service/codec/RTP but incoming call still failed.

I tried to read SPA-3000's debug log and I found nothing wrong with it, The call just drop (with normal BYE) right after the phone is picked up. As first I was thinking if problem with Codec, but seem it is not the case.

I tried to use a computer with X-Lite, income call is working fine. Is it a problem with Sipura, I already tried both 2.0.x and 3.0 firmware? And I have basically tested for many days but not a single time I can get an incoming call, the call drop right after I pickup the phone. Really really weird.

Sure, other VoIP work fine in my SPA-3000.

Re: [BroadVoice] Calls to Hong Kong are down

Mon, 17 Oct 2005 15:40:44 EDT

nc22 : Thanks ChanDave, I turned everything on without a stun server, and working for calling somebody, however, I could not receive any calls and I could not add a stun server (could not registered once stun server was added). You have the same problem too?

Re: [BroadVoice] Calls to Hong Kong are down

Sun, 16 Oct 2005 03:13:14 EDT

im_chandave : If you remember, I could successfully call you. I will have to play around with my PAP2 when I get it.

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Sun, 16 Oct 2005 02:35:55 EDT

gkong : im_chandave: I tried using somebody phone with Caller ID and the SPA still sends a 486 Busy Here signal. Maybe with so many of us are having problem, the solution is not available until Sipura/Linksys fix some SIP handling problem with Nortel MCS server in their new firmware, Thanks for helping us out!

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 15 Oct 2005 15:39:41 EDT

im_chandave :

said by nc22 :

Do I need to enter a stun server?

Turning on all the VIA supports will help you register and get and initiate calls through HKBN. Adding STUN will allow the audio channels to get past your firewall/NAT system that's between your ATA and HKBN. Yes, you need to fill in the STUN server input box if you plan on using STUN. You can find a list of public STUN servers at »www.voip-info.org/wiki/view/STUN.

In order for STUN to work, you need to enable "Gaming Mode" on your firewall/router/NAT. I'm not sure the exact terminology used by your firewall/router/NAT vendor. Also, from what I gather from another post, your "Gaming Mode" might be triggered by enabling UPnP (strange....).

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 15 Oct 2005 15:13:37 EDT

nc22 : Thanks a lot experts ChanDave and HKVALET, if anyone could solve the call-in calls dropping problem, please let every of us know, I tried many combinations in my SPA, and still can answer any calls (Call somebody is fine using ChanDave's suggestion)

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 15 Oct 2005 14:07:49 EDT

hkvalet :

said by nc22 :

also you mentioned many times we should use msc1.hkbntel.net, why sipura need s2hkbntel.net instead?

If you signed up at www.2b.com.hk, you will need s2hkbntel.net (Proxy) & s21.hkbntel.net (Outbound Proxy).

If you signed up at www.hkbntel.net, you will need mcs1.hkbn.net for both Proxy.
--
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Re: [BroadVoice] Calls to Hong Kong are down

Sat, 15 Oct 2005 07:29:33 EDT

nc22 : also you mentioned many times we should use msc1.hkbntel.net, why sipura need s2hkbntel.net instead?

Re: [BroadVoice] Calls to Hong Kong are down

Sat, 15 Oct 2005 07:25:09 EDT

nc22 : Thanks a lot ChanDave, your info was so useful, I can register now after I logout manually on hkbn web page,
however, after I set it up, I could only call somebody, if someone called this sip, my phone was ringing too but when I answered the call, the call dropped and was cut off, and the caller at another side never heard my phone picked up. What's the setting problem, why I can call out but can not answer the phone? Do I need to enter a stun server?

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 13 Oct 2005 20:37:49 EDT

im_chandave : I just helped out another fellow bbr member get his SPA-1001 working with HKBN. Here are the settings I suggested:


Line 1 > Proxy and Registration
Proxy: s2hkbntel.net
Use Outbound Proxy: yes
Outbound Proxy: s21.hkbntel.net
Use OB Proxy In Dialog: yes
Register Expires: 120
Use DNS SRV: no
 
Line 1 > Subscriber Information
User ID: HKBN phone number
Password: Your softphone/Web password

One thing that might be a problem is that s2hkbntel.net does not resolve to a real domain so I'm not sure what the SPA will do. We resolve it by setting up a DNS server to service that domainname. We then pointed the SPA to use that DNS server for the Primary DNS Server.

Additionally, if you are behind a NAT/Firewall, turn on STUN support, VIA header support, and most of all, "Send Resp To Src Port" = "yes".

If you noticed that you cannot SIP REGISTER, then the problem is that your previous SIP REGISTER is blocking you from re-REGISTERing. HKBN's "2b" SIP Registrar does not support multiple simultaneous registrations of different devices. You will need to go to your Personal Assistance website »pa.2b.com.hk and "2b Reset" your SIP registration.

If you register successfully but get "486 Busy Here" messages when you try calling into your HKBN phone number, then the problem might be anonymous blocking is enabled on your SPA. We tried turnning off the Anonymous Block server on the SPA but it still would not allow the call into the SPA. Still trying to resolve this problem.

Anonymous Calls will occur when someone in HK dials your phone number with a "133" prefix. It can also happen for an incoming International Direct Dial call (i.e. someone from outside of HK calling your phone number).

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 13 Oct 2005 14:17:26 EDT

nc22 : HKBN is good and cheap, however, I want to get more from it by using my sipura 2000, however, it was not successful, and anyone can post a full working config for sipura 2000? (it keeps failed to register)

Thanks.

Re: [BroadVoice] Calls to Hong Kong are down

Fri, 09 Sep 2005 03:41:28 EDT

fortissimo : Learn something new everyday. I knew of this service, but a friend who is also "in the scene" said he got a friend who took the IAD back from HK to the USA, and it didn't work while in the USA. So we thought that their server checked the IP it's connected from, and only allow connection within HK IP range. But apparantly the few of you get it to work outside of HK!

In Canada, the Citi Telecom sells (but not many people know, somehow they don't want the regulatory body to notice them, a friend said.) the VoIP phone service with HK DID, but at a higher cost. No softphone either, only the Nortel IAD. You can read and check the pricing here:
»www.ctinets.bc.ca/vbbphone.shtml
4 of my friends are using it as we speak, and they said it's working good. (curiously enough, one said that if the other end is in the MTR (subway train, i.e.) on a mobile phone, then the other side could cut off or hang up the line! (I can't explain why.)

If this works, the cost on the unlimited plan is 4x the cost of the same in HK! (not even counting the extra cost for Caller ID etc). There is a very large immigrant population in Canada, and there is a market for this service, especially to those from Hong Kong.

I checked out the site, and wonder about 2 things. If you have a friend to register on your behalf, would the payment be tied to your friend as well? I just hate to burden friend for such things, especially for payment etc. Would there be a way to pay via a credit card issued here by you?

I also intend to put it on an Asterisk or a Sipura too, and $48. HKD is very hard to beat! So this is a breakthrough indeed! (But more for fun than anything as I hardly call Hong Kong).

Sorry that we are getting out of topic here, I guess a new thread is in order.

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 08 Sep 2005 23:23:59 EDT

im_chandave :

said by hkvalet :

said by im_chandave :

It's a standard SIP-based VoIP system. It costs $48 HKD/month ($6.15 USD). You get an Hong Kong DID with unlimited incoming and outgoing minutes. Additionally, since it's a Hong Kong phone number, there isn't a difference in price for landline or mobile (cellular).

Thanks for your great info. So are you using it right now? I am interested about this service, but I have some questions for you:

1. Can I use my own device? I'm using SPA-2000.
2. How's the sound quality if I use in the U.S.?
3. Their proxy is in Hong Kong, so I think there will be a long delay for all calls if I call from the U.S., right?

Thanks for your time.

Yes, I'm using it right now. I have 2 accounts. One for personal use (hosted in HK) and one for testing (hosted in the US). Both are on Asterisk boxes.

And for those that are wondering...no I don't work for HKBN. I just happen to be a satisfied customer.

Oh. One more thing...if you sign up for the softphone and want to BYOD, don't expect any support from HKBN's tech support. They will not provide any support for any softphone/hardphone/ATA except their Nortel IAD and their Nortel Multimedia PC Client. I had to reverse everything by watching the SIP conversations between the PC client and HKBN.

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 08 Sep 2005 12:46:41 EDT

hkvalet :

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 08 Sep 2005 11:17:30 EDT

im_chandave : For those of you that call Hong Kong on a regular basis, why not just subscribe to Hong Kong Broadband's softphone?

It's a standard SIP-based VoIP system. It costs $48 HKD/month ($6.15 USD). You get an Hong Kong DID with unlimited incoming and outgoing minutes. Additionally, since it's a Hong Kong phone number, there isn't a difference in price for landline or mobile (cellular).

If signing up is a problem (the online registration is in Chinese and you need a Hong Kong residential address), then you can get the Hong Kong person you normally call to sign you up.

More info about Hong Kong Broadband's softphone service is available at:

»www.voip-info.org/tiki-index.php···roadband

See ya...

d.c.

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 08 Sep 2005 09:24:35 EDT

benjamin :

said by fortissimo :

Does calling to Hong Kong include mobile (cellular) phone numbers in the World or the World Plus plans? I thought they didn't include them, or I am wrong about that?

You are correct. Calls to mobile phones are not included to any country.

Re: [BroadVoice] Calls to Hong Kong are down

Thu, 08 Sep 2005 08:32:11 EDT

fortissimo : Does calling to Hong Kong include mobile (cellular) phone numbers in the World or the World Plus plans? I thought they didn't include them, or I am wrong about that?

I haven't used it to call Hong Kong so far, except a brief test.

Interesting, too bad I can't test it for you right now.

Re: [BroadVoice] Calls to Hong Kong are down

Tue, 06 Sep 2005 18:42:58 EDT

slicemaster :

said by hkvalet :

Any suggestion from experienced users???

Number one, I am an experienced user (been in the computer business fifteen years and have been using various advanced VoIP solutions for some time now). Number two, I gave you the same advice any other seasoned VoIP user would give (aka get a redundant pre-pay provider just incase). If you are unsatisfied with my advice or with BV’s service in general then switch to another provider, it is as easy as that. However, like I said in my last post, you will be hard pressed to find a provider that offers unlimited calling to Hong Kong.

I hope you find a solution that works for you whether it means changing service providers or getting a pre-paid outgoing back-up service like I recommended.

Slice

Re: [BroadVoice] Calls to Hong Kong are down

Mon, 05 Sep 2005 03:29:49 EDT

hkvalet : Thanks for your reply!!!

I use BroadVoice to call Hong Kong since Nov 2004. The service is not reliable, sometime it works, but sometime it doesn't.

I'm thinking of switching to other providers, but I think it is too difficult to find a realable Voip service in this current market, especially when I use it to call international.

Any suggestion from experienced users???
--
**Students are the CUSTOMERS of teachers** »RateMyProfessors.com

Re: [BroadVoice] Calls to Hong Kong are down

Mon, 05 Sep 2005 02:28:59 EDT

slicemaster : I don’t know of any other provider that can beat BV’s unlimited to Hong Kong but I know many VoIP subscribers like to keep a prepaid outgoing only service as a back up. I know that many people at the Voxilla forums have an iConnectHere pre-paid account just in case (I have one but have never needed to use it). To be exact most the people I know that use VoIP have a pre-paid provider for redundancy just incase. Just look around and see who has the best rates but like I say, I have heard good things about iConnectHere. Anyways, I am a happy BroadVoice customer too and I am sorry you are experiencing problems to Hong Kong. I cant confirm the problems to Hong Kong because I don’t call there but if it is any consolation I have been calling Europe with out issue (Sweden and Estonia) so it must be isolated to Hong Kong, could be a call routing problem with BroadVoice or maybe problems the provider who terminates the calls in Hong Kong for BroadVoice, could be any number of things. Basically, I hope the issue gets fixed soon, keep us posted.

Slice

[BroadVoice] Calls to Hong Kong are down

Sun, 04 Sep 2005 23:10:02 EDT

hkvalet : I am not able to make any call to Hong Kong.
I receive either busy signal or this error message:

"Your call cannot be completed at this time. Please hang up and try again later."
Just called the technical support and they said they will report it to the engineering......

Is there any other provider have good quality when call Internationally / Hong Kong?
--
**Students are the CUSTOMERS of teachers** »RateMyProfessors.com