 dnobel
join:2005-08-30
Oakville, ON | When you read the fine print, no one really offers meaningful service guarantees, so that is a moot point. No, Hotmail is not FREE to all: Some of us pay for enhanced services, and the rest of us pay by being part of Microsoft's overall market penetration strategy. So IMHO this is absolutely no excuse for being totally obfuscating and disingenuous so as to mislead tens of thousands of hapless customers, "paying" or non-"paying."
Microsoft knows they have a massive problem and they try to hide it, to the extent that one must strong-arm the front line help to get to the management level in order to get the straight dope. Until then you are put through an empty, ritualized "trouble-shooting" routine with their email tech support, who never once suggest what the real problem might be. Shameful.
And perhaps people get what they pay for, but to let Microsoft off the hook for this because a lot of people use a service for which the company chooses not to charge simply encourages an irresponsible business culture. |
