SFY7 join:2005-11-09 Philadelphia, PA |
SFY7
Member
2005-Nov-10 10:43 am
[connectivity] Constant DisconnectsFor the past week, I have had an increasing problem with constant disconnects. Right now I can barely maintain a connection for 5 minutes before I lose my connection and get an error message telling me that my PPPoE isn't getting a response from the other side. (Along with the occasional message that my Mac failed to negotiate a connection when I first try initiate a connection.)
I've had this problem intermittently in the past but it usually cleared in a day (typically when I'm just about to call tech support).
After waiting for 40 minutes, I spoke to a rather uninformed tech (I could tell he was just going down Verizon's standard Mac troubleshooting checklist) who finally suggested I might need a new modem (with no real rationale) and sent a tech out (who won't come till Monday because Verizon techs don't go out on Fridays!).
In the meantime, my connection is pretty useless for doing anything productive so any ideas (beyond the usual checks) or suggestions are welcome. |
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Techs normally do go out on Fridays but only not this Friday because they don't have to work on Veteran's Day. (Anyone know where I can get a job like that?) |
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lgkahn7 Premium Member join:2005-02-15 Londonderry, NH |
to SFY7
I had same thing line getting wet.. dsl support and repair was useless..
tell them you have no or intermittant dial tone that is what I finally did and the regular repair people who are out in the area much more often and know the issues found the problem.. |
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SFY7 join:2005-11-09 Philadelphia, PA |
SFY7
Member
2005-Nov-11 6:55 pm
After I got cut off from my second tech support call, this problem began to right itself for no discernible reason. My disconnects stopped although my connection was only about 428/368 when I usually get pretty close to 1.5 on the download. As of now, my connections are solid and I'm back up to speed.
As I said, this is what usually happened in the past - I'd get a period of disconnects and then the problem would go away - but this time it took over 5 days instead of the usual 1 day or less to fix itself.
So I know it's definitely not a modem issue & probably not a filter issue (which were the only two suggestions the techs had). The weather's been relatively dry so I don't think it's a case of moisture. I'm leaning towards thinking that it's a problem at Verizon's end somewhere.
I've still got the tech appointment for Monday just in case but any ideas of where to steer him in case he's clueless? |
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lgkahn7 Premium Member join:2005-02-15 Londonderry, NH |
to SFY7
it doesn't have to be rainy.. it takes takes sometimes for the water to seep into the cable and then longer to dry out agian.... that is what was happening with me.. it was days after it rained but they found a spoot that water was leaking in..
the other explanation is if you are in a cable bundle with a t1 line.. data burst can cause disconnects. |
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Demono join:2005-07-30 Fitchburg, MA |
to SFY7
I had a horrible time with Verizon and getting them to fix the line to my house. Everytime it would rain, the line would become extremely noisy. I quickly found out the problem was not in the house wiring by plugging a phone in the main test jack outside the house. Verizon agreed to send out a tech. Of course they sent the first tech 3 days later, when everything was dry so of course there was no line noise.
It happened again, called again, the next tech was some lady who didn't even get out of the van and said it was the house wiring. She refused to acknowledge that I ruled that out, or attempt to rule it out herself and just took off. Too add MUCH insult to injury, Verizon tried to bill us for calling them when it was an "internal wiring" problem! Managed to get that charge dropped with a bit of runaround and explaining what their "tech" did.
Finally it rained for a week straight and the phone line died completely. I called from a neighbor's house and it took the tech 4 days to finally show up. A few simple tests and he discovered that about 500 feet down the street, there was a crack in the line causing all the problems and noise. It took him 15 minutes to repair it and all was finally well.
As far as customer service goes, Verizon is one of the worst I've had to deal with. |
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pende_tim Premium Member join:2004-01-04 Selbyville, DE |
to lgkahn7
It also can be a modem going bad. Have you tried a different one? What are yournoise margins, attenuation numbers and power levels? It seems the Wesstell 2200 and 327 modems will start to fail if they have to work at a high power level as you would see in a long line with high attenuation. Higher power = more heat. This can cause the modem to self destruct after a while, like over 4-6 months time frame. |
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