louband
join:2005-10-25
Fort Mill, SC | reply to Oregonian
Re: [Credit Card Fraud] AMZ*SUPERSTORE Thanks Big Ed, The first order of business was to check the immediate family. The next was to check our Amazon account and found no such recent charges. Further online search uncovered this problem is not a new one.
»www.complaints.com/directory/200···0/11.htm
Amazon - On July 15, 2004 Amazon superstore deducted $ 369.47 from my wife and my debit account. We ordered nothing and our customer records indicate just that.
Amazon takeing money from customer account !!!
On July 15, 2004 Amazon superstore deducted $ 369.47 from my wife and my debit account. We ordered nothing and our customer records indicate just that. After contacting customer service and answering all there questions we received a email saying they would get back to us in 2 days that was on the fifth of august and now it is the 12th and we have not had any contact from them.
We contacted our bank locally and they have started the necessary paper work to get our money back, we also filed a police report with our local Police department for fraud. Amazon refuses to tell us anything pertaining to our account and says we will have to get a subpoena in order to get them to release any information to us in regards to our account.
Now as I have stated let me make this clear we ordered nothing and a check of our customer account with amazon shows nothing in this amount ever charged to our account. We also have filed a complaint with BBB in Calif and Washington, Attorney Generals Office in Calif and Washington. This is the most unbelievable situation our bank has ever heard of. If you or anyone you know is doing business with Amazon superstores please be warned of this situation and find someone else to do business with.
We are also currently seeking legal advise as to what type law suit to file. Amazon refuses to answer customer complaints and thus we need to put a stop to this. Anyone with information as to stock holders or company exec's please feel free to contact me via phone or email.
Dr Gary W
»www.complaints.com/directory/200···1/18.htm
As I was balancing the check book, early this December, 2004, I noticed a charge from our debit card For Amz* Superstore - Amazon.com in the amount of $94.56. Since I hadn't purchased anything in months from them, my immediate thought was that my husband had purchased a Christmas present for me from them. Curious enough not to wait until Christmas, I logged on to our account at amazon.com only to find out that there was no outstanding order for anything and that neither of us had ordered anything since August. We e-mailed Amazon.com to request a reversal of the charge, given the fact that there was no purchase order.
They frankly agreed that nothing was ordered in our name, but only stated that they would investigate the matter. Several e-mails, phone calls and three weeks later, their investigation concluded that yup! we never ordered anything from them. That's it! Meanwhile, the money was still missing from our bank account and in Amazon.com's pocket. In the end, we took it up with VISA and our bank to refund our money. Did I mention that Amazon.com still had our money? I did, didn't I? To make a long story short, We had to go through the nightmare of closing out our bank account, re-opening another one and having new cards re-issued after signing notarized documents and affidavits. It felt as though we were criminals.
Upon doing my own investigation, I discovered that there was a plethora of amazon.com customers who were scammed in the same matter:
View another story just like mine on this website www.complaints.com by Dr. Gary Walton.
Why should Amazon.com do anything to stop this? Products are getting purchased, and so they are making money. They don't have to refund for unauthorized purchases. It's not their fault, right? How about warning their customers that someone's hacked into their system and is stealing information. How about just a simple disclaimer warning their customers not to save credit card information in their Amazon.com profile? Why haven't these thieves been caught yet?
Have they investigated the people that manage their secure information? Why hasn't Amazon.com been helping the Feds through all this? Why haven't they enacted a "smart card program" to secure their customer information? They don't even have the decency to tell you that they won't refund any part of your money for their lack of security. You have to figure that out yourself when you get tired of waiting for their response. This is the same company that was going bankrupt a few years ago, before this identity theft scam started. But, of course, they're only victims, just like us.
A bit of advise:
Delete your personal credit card info. from the website.
Post a complaint. Even after you've gotten your refund from your credit card company, don't sit back and let it happen to someone else.
Monitor your credit cards for fraud: www.cardcops.com
Let me know your story by responding to this e-mail. If we find a common denominator we can stop this fraud.
Rita
Rita N
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