Re: Zone Alarm upgrade problem... in Security http://www.dslreports.com/forum/r14890988 en Fri, 04 Dec 2009 06:26:33 EDT Fri, 04 Dec 2009 06:26:33 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14911915 IGGY : Glad that worked. Unfortunately that is a headache of a way to have to do things. Aggravating would be the word I would use. The upgrade process has been improved upon over the years in regards to ZoneAlarm. But from time to time with new builds problems pop up. Especially when trying to update from the much older builds to the newest available.

The instructions you linked are also available on my site. I mention this do to the fact that Zone Labs has a very bad habit of moving helpful instructions or hiding them on obscure url's like the one linked above. I've mentioned this a time or two to them. Obviously they aren't listening very well to my feedback. which just makes things a pain for the average user.

»iggyz.com/unzap.html

That version is the older instructions.

Your link is updated. So I've now added those instructions on another url on my site.

»iggyz.com/unzap2.html
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,14911915 Tue, 29 Nov 2005 22:19:47 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14897341 Telly Boot :
said by IGGY See Profile :

You'll need to boot into safe mode to get the file deleted.
It worked! To be honest I didn't think it would, having spent a lot of hours muddling my way along. So, what I had left were two vsmon files and two VSDATANT.sys files. When I rebooted in safe mode and deleted them it restored internet access. I have to go back and un-reveal Hidden Files now. I also had a file zllictbl.dat which I think had been hidden. I deleted it, however I don't think that was the culprit. Anyway, many thanks to IGGY and koma3504, their clear and helpful instructions were great !
I found the details in this Zone Labs page useful:
»nh2.nohold.net/noHoldCust25/Prod···nNT.html
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14897341 Mon, 28 Nov 2005 03:17:20 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14897177 Telly Boot : Thanks Iggy, any help you can give would be appreciated. In both cases ( installing Ver 6.1 or 4.5) the installation went fine, but then it wouldn't run after configuring itself and the reboot. The tray icon was a yellow X on red, and the error message came up: " System error, please restart". So it installs, it just won't run, and in the meantime there is no internet access. I am going to try to remove the files while in safe mode. I have been following the step-by-step instructions above to do the clean uninstalls, but that hasn't cured the problem. (The reason that I felt that upgrading was a mistake for me is that I am behind a router, so I could probably have continued with version 2.6... It did a terrific job for three or four years.)
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14897177 Mon, 28 Nov 2005 01:59:35 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890988 Telly Boot : I got the same error after installing 4.5. I have done the step by step Clean Uninstall of 4.5 and have exactly the same problem. It shows 'system error', and no data to/from router. I am curious as to how it can block the LAN so effectively after the program is carefully removed... Is the VSDATANT.sys the file I have to remove? What is its function? I renamed the vsmon files IGGY1 and IGGY2 to try the Zone Labs workaround, but still couldn't remove VSDATANT due to the sharing/in use violation. I will have to call it a day. I will have to try safe mode tomorrow,
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14890988 Sun, 27 Nov 2005 05:58:21 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890969 IGGY : You'll need to boot into safe mode to get the file deleted. If you have tried this already. Then I'd have to do some further hunting to help you. But if you boot into safe mode and try to remove the file. It should no longer be in use and you should have no trouble deleting it.

This would also mean that unfortunately you'll most likely have to follow the long drawn out instructions you linked above.

After uninstalling and rebooting the pc are you getting an error when trying to install the new build?
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,14890969 Sun, 27 Nov 2005 05:32:58 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890957 Telly Boot : OK I am still stuck. I appear to have the VSDATANT.SYS file even after clean uninstall, but I can't delete it since it is in use or shared. I can rename the vsmon.exe file as in the NT workaround given, but this has no effect on deleting the VSDATANT file. I tried installing the ZAF 4.5 version from a few years ago, but still get the same system error message. I have to admit that this has became a major problem, and since the uninstall defaults to the ZA uninstall I believe that I have followed all procedures. I note that the ZA Uninstall leads to loss of Access help page has had 38,000 views.
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14890957 Sun, 27 Nov 2005 05:15:36 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890878 IGGY : Those are the manual instructions for uninstall. Those are the same as the ones you'll find on my site. So yes they are official and worth following.

»www.google.com/search?hl=en&lr=&···arm+help

»www.google.com/search?hl=en&safe···&spell=1

Try using the /CLEAN method mentioned above without all the command prompt instructions. Then try to install the new build. You might get lucky and have this work. Keep in mind that new builds have a process to backup your settings.

Upgrading from a 4 year old build of ZoneAlarm was not a bad choice. It was a good decision if you take security seriously in my opinion.

For others who may finally wise up and make this leap. Keep in mind there have been major changes in the code of the software over the years. A full uninstall of the older build and then a clean install of the newer version is always advised when making this big of a jump in build numbers.
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My BLOG ZoneAlarm Help]]> http://www.dslreports.com/forum/remark,14890878 Sun, 27 Nov 2005 04:12:31 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890852 Telly Boot : OK, I found the Command Window. I followed the prompts as specified, and this did result in a clean uninstall. No folders left behind. Unfortunately that didn't help; I am still cut off from internet access on that machine, just as before. I tried installing the ancient Version 2.6 but that causes a crash during installation.
What about this set of instructions? Any good?
»nh2.nohold.net/noHoldCust25/Prod···all.html
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14890852 Sun, 27 Nov 2005 03:57:44 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890711 koma3504 : Yes use all umm can you try start>>>>run>>> type in cmd or command does it bring up a dos window????

Thank's Again]]> http://www.dslreports.com/forum/remark,14890711 Sun, 27 Nov 2005 02:51:31 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14890694 Telly Boot : OK, I can reinstall it from a CD and follow the first two items, however Windows 2000 (on that machine) does not have a command prompt function. Is it called recovery console in Win2K ?
Also, which of the above commands should I use...all?
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14890694 Sun, 27 Nov 2005 02:44:26 EDT Re: Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14888332 koma3504 : Reinstall Zone Alarm Then Follow THis

using the /clean switch.
go double click on the zone alarm in the system tray then on zone alarm;
go to over view tab on the left then to preferances on the right;
uncheck load zone alarm/pro/plus at start up.
uncheck the protect zone alarm/pro/plus client.
reboot computer.......
go to start then to programs then to accessories then to command prompt.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>cd c:\
C:\Documents and Settings\Owner>cd program files
C:\Program Files>cd zone labs
C:\Program Files\Zone Labs>cd zonealarm
C:\Program Files\Zone Labs\ZoneAlarm>zauninst.exe /clean
C:\Program Files\Zone Labs\ZoneAlarm>
follow the prompts.
then go make sure the C:\Program Files\Zone Labs if this folder exist delete it.
then go to C:\WINDOWS\Internet Logs if this folder exist delete it.

Reboot then Upgrade to the New Version Personaly i think 4.5 would be beter but maybee they worked bugs out of the new version.

Thanks Again.
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† Koma † If YOu Don't Think It's Possable!! It's Acually A Reality!! The best way to predict the future is to invent it. Alan Kay!! Ya Don't Know The signal Till Ya Ride It!! Voice Break's There's Trouble!!]]> http://www.dslreports.com/forum/remark,14888332 Sat, 26 Nov 2005 18:21:49 EDT Zone Alarm upgrade problem... http://www.dslreports.com/forum/remark,14888156 Telly Boot : I unfortunately decided to upgrade to the latest ZA free version (6.1.37....?), having been running version 2.6... or so for about four years. My second error was deciding to install over this old version, reason: I had quite a few settings on it. I should have gone for a clean install and worked through the settings afterward. So..it would not run after installation, and the message given was: 'restart; system error': unfortunately this didn't help so after a few attempts I uninstalled it . I used the ZA uninstall, which may have been my third error. This has left my desktop machine unable to communicate with the LAN/router, although obviously my laptop is getting through by wireless just fine. I have checked everythng several times, including checking NIC, cables, registry cleaning, etc. I appears that some remnant of ZAF is left over and this is blocking me. I note that ZA warns against installing over an old version, and I should have taken the hint. Any clues or tips? I am going to try downloading it to this machine, putting it on a CD, walking it over the the other machine and re-installing it. I'm running Win2K so can't use system restore.
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Dawn,n,The time when men of reason go to bed. (Ambrose Bierce.)]]> http://www.dslreports.com/forum/remark,14888156 Sat, 26 Nov 2005 17:49:25 EDT