There is nothing unique about AOL's consumer abuse. Bellsouth, Cingular, AT&T, have all charged me for goods and services I didn't order or didn't receive. They always apologize and give me my money back, but that's just being polite when caught in the act. I consider myself a highly aware (paranoid) consumer but most of my friends and family (and a LOT of others) are being fleeced without protest.
