Re: Yahoo upgrade for existing DSL customers in Verizon Online DSL http://www.dslreports.com/forum/r15037061 en Tue, 08 Dec 2009 20:39:16 EDT Tue, 08 Dec 2009 20:39:16 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15056794 NormanS : Which "program" is so invasive? I have not experienced any invasive Yahoo! software...
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Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15056794 Mon, 19 Dec 2005 14:25:39 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15056698 tough luck : If you read the post carefully you would have seen that I was only bashing the fact that IF YOU DO NOT LIKE THIS PROGRAM IT IS ALMOST IMPOSSIBLE TO GET RID OF. I have had and enjoyed the use of Verizon DSL and also use Yahoo as my home page with additional e-adds there. No problem with either of them. I was finally able to use one of my accts on Outlook but the other two will not work no matter how many times I change the passwords on Outlook or at Verizon. The program was much more invasive than it was advertised. I mostly wanted a better spam guard as verizon lets spam through to my Outlook program every day. Now I have all kinds of crap that I do not want. I have been able to get rid of most of it but it will never completley go away. ]]> http://www.dslreports.com/forum/remark,15056698 Mon, 19 Dec 2005 14:09:16 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15042544 NY Tel :
said by exvoltech See Profile :

If any of yourare affrad of installing software on your pc the internet is not for you anyways cause The same people that complain about yahoo or msn software is the same people that download all kinds of spyware and virus cause that can't stop surfing porn sites so make up your own mind don't let other people sway your decisions cause they are just upset cause there pc is hosed.
That was helpful. Telling the people who come here for help that perhaps the Internet is not for them.
Remember, If you are here to bash Verizon or Vent about how bad it is there, we are not interested.
This is a forum for helping others not a place for you to complain about your former employer.
Please re-read your posts before you make them and there IS a spell check here.
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»voipboards.net]]> http://www.dslreports.com/forum/remark,15042544 Sat, 17 Dec 2005 09:29:28 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15041816 exvoltech : There is really no problems with the program it self but it tring to get rid of it is two different things together. First when you select it you are getting rid of msn which they are going to stop offering it anyways cause it is hell dealing with microsoft. When you want to switch back to msn The techs were trained to transfer to billing cause they have to talk with yahoo billing rep so it takes two people to do this which is stupid and a waist os our time and yours, but the problem is billing was never trained, Verizon is the worst in communicating info to he people that are supposed to help so don't get mad at the techs or the billing reps as they are way underpaided to being with and the pressure is ridiculou. They do there best which is not enough I know which is why I quit that terible place cause verizon does not care about there customers and they have 12 minutes to get you off the phone or they will be fired. ow uninstalling the program is tuff just like getting rid of aol or msn, but it is not imposible.
Just take it out of addremove programs, it may leave icons behind which is no big deal, I mean come on it is no worse than what any other isp has for a portal just make sure you want it and you don't have to install software to get the 2gig e-mail storage any ways just x out of the install before it goes to install and you account will be upraded. If any of yourare affrad of installing software on your pc the internet is not for you anyways cause The same people that complain about yahoo or msn software is the same people that download all kinds of spyware and virus cause that can't stop surfing porn sites so make up your own mind don't let other people sway your decisions cause they are just upset cause there pc is hosed.]]> http://www.dslreports.com/forum/remark,15041816 Sat, 17 Dec 2005 02:25:24 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15039234 NormanS :
said by tough luck See Profile :

THE ISP FROM HELL

Warning, Warning, Warning; If you have Verizon as your ISP do not install the Verizon/Yahoo Internet Program. Once it is installed it is impossible to get rid of. If you don’t like it you are screwed!!! The following is a transcript of three hours of hell trying to get tech support to help me get rid of it. I can no longer use Outlook as my E-Mail program, and now my home page has been taken over also. The only way to get rid of this is to switch Internet providers and do a fresh install of Windows XP!!! I HATE THIS PROGRAM!!!!
I don't know how the Verizon Yahoo! package works; my only experience is with my SBC Yahoo! DSL Service.

There is no need to install any of the SBC Yahoo! co-branded software, nor did I do so.

There is no requirement to use the SBC Yahoo! portal page, nor do I do so.

There is no need to merge a Yahoo! Mail account with an SBC Yahoo! account; I did not do this with the primary SBC account, I did with most of the SBC sub accounts. Severing the Yahoo! Mail account wasn't completely successful, but it does work, now, as a free Yahoo! Mail account. It just appears to still be linked to SBC, such that I can't recreate the SBC sub account user name. I have not pursued the matter becuase it is not that important to me to be able to recreate that user name.

My OS is not screwed, because I did not install anything to screw it up. By all accounts of SBC customers who did install the co-branded software, then decided to remove it later, uninstall is easily accomplished from the "Add/Remove Programs" part of the Control Panel.

I see no reason why you can't use MS Outlook as your mail program. Your Verizon Yahoo! mail servers are POP3 and SMTP servers. I have no trouble using any regular email client, MS Outlook Express, Mozilla Thunderbird, or Pegasus Mail, with my SBC Yahoo! servers: pop.pacbell.yahoo.com, and smtp.pacbell.yahoo.com. I expect that outgoing.yahoo.verizon.net and incoming.yahoo.verizon.net should work in a similar fashion.

Your home page should still be configurable; unless you installed the co-branded browser, and it won't allow you to configure your home page. My SBC Yahoo! portal page, should I choose to use it, looks like the screen shot. The log in is here:

»login.yahoo.com/config/login?.pa···hoo.com/)

However, I prefer not to have a home portal page, so my browser homepage is here:

file:///F:/Profiles/Norman/My%20Documents/My%20Pictures/V-W-X-Y-Z/Yamaneko/Kabegami%20Koubou/Mana-musume%20Ito/maya23d_800.png

The image used to be available from this index:

»www.fics.ne.jp/~yamaneko/japanes···ex.shtml

But the web site owner seems to have removed the wallpaper images; probably was taking a hit in upload bandwidth. He no longer has the wallpaper image that is my home page for my Mozilla browser, but my Firefox home page is set to the wallpaper of this image:

»www.fics.ne.jp/~yamaneko/japanes···013.html

From the sound of things, if you would wait 90 days, you would be able to switch away from the Verizon Yahoo! deal. Maybe somebody who has already done so can explain whether they lost their @verizon.net email address, or not. I can't imagine that severing the Verizon Yahoo! connection should lead to losing the @verizon.net identity, though.

But the idea that your system was screwed does not fit with what I know about the co-branded SBC Yahoo! software. I doubt that Verizon is stupider than SBC about this; but, I could be wrong.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15039234 Fri, 16 Dec 2005 18:28:48 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15039078 NormanS :
said by no_coin See Profile :

ok, still not clear if this "upgrade" plan is any different from "Yahoo Premium". I have seen a thread related to "verizon yahoo" but all there was were gripes. And then there was the "Verizon/yahoo $14.95" thread which seems to be for NEW subscribers.

Are all of these totally different packages or simply the same (nasty) thing under different names?

I do have an unrelated free yahoo email account along with membership on various groups - no problems there. Might be best to just stick with this arrangement while keeping my vz account as is.
I can't speak from experience to the Verizon Yahoo! deal. In my experience with SBC Yahoo! DSL Service, the customer has the equivalent of a Yahoo! Plus email account, and a choice of some other Yahoo! Premium goodies. It is possible to merge a free Yahoo! Mail account with an SBC Yahoo! DSL primary, or sub account, but there are some issues related to severing the merger, so that has to be done with some care. It is probably best not to merge a free account unless you know you will be keeping the Verizon Yahoo! association for a long time.

I did not install any of the SBC Yahoo! co-branded software on my computer. It wasn't necessary, and none of what they offered was of interest to me. I would expect the same to be true for any other ISP Yahoo! co-branded service; and there are others, besides Verizon and SBC.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15039078 Fri, 16 Dec 2005 18:06:02 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15037095 no_coin : starfish267 - thanks for the details. I did play vz's yahoo flash page and it had lots of faqs and info - similar to what you mentioned.

Unfortunately, flash based text cannot be captured. I have screen shots and plan to review them in more detail later.]]> http://www.dslreports.com/forum/remark,15037095 Fri, 16 Dec 2005 13:49:42 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15037061 no_coin : ok, still not clear if this "upgrade" plan is any different from "Yahoo Premium". I have seen a thread related to "verizon yahoo" but all there was were gripes. And then there was the "Verizon/yahoo $14.95" thread which seems to be for NEW subscribers.

Are all of these totally different packages or simply the same (nasty) thing under different names?

I do have an unrelated free yahoo email account along with membership on various groups - no problems there. Might be best to just stick with this arrangement while keeping my vz account as is.]]> http://www.dslreports.com/forum/remark,15037061 Fri, 16 Dec 2005 13:44:55 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15034847 Net Fugitive : i got Yahoo Verizon and it's ok with me. U can keep your deault page anyways you want :P and it doesn't screw up your email (yeah! my case)
just an opinion!]]> http://www.dslreports.com/forum/remark,15034847 Fri, 16 Dec 2005 06:47:42 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15034682 StarFish267 : Your Verizon email addy stays the same but gets housed on a Yahoo Server and has the Yahoo Features instead of verizon.
You can pop it still but you'll want to change your server settings to;
incoming.yahoo.verizon.net
and
outgoing.yahoo.verizon.net
and also as the above post didn't show to now access your email online you would goto mail.yahoo.com and type in your verizon email address as a user name and your password and login with that information just as SBCGlobal users do to access the Online version of the email service.
since it's now on yahoo's server, which is better for yahoo virus protection at the very least since if you get a virus emailed yahoo will reject the message where as if someone sends it to your regular verizon account hello virus.
it has it's pros and cons just like any other consumer service and once you go yahoo you don't go back so sleep on the thoughts and then consider your upgrade, it is a
added value to your dsl services, just the Launchcast premium features etc. etc. make it worth it for me.]]> http://www.dslreports.com/forum/remark,15034682 Fri, 16 Dec 2005 05:12:12 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15034594 tough luck : THE ISP FROM HELL

Warning, Warning, Warning; If you have Verizon as your ISP do not install the Verizon/Yahoo Internet Program. Once it is installed it is impossible to get rid of. If you don’t like it you are screwed!!! The following is a transcript of three hours of hell trying to get tech support to help me get rid of it. I can no longer use Outlook as my E-Mail program, and now my home page has been taken over also. The only way to get rid of this is to switch Internet providers and do a fresh install of Windows XP!!! I HATE THIS PROGRAM!!!!

[ Thu, Dec 15, 2005 4:37 PM] -- Status Message
The Verizon Online Support Center received your trouble ticket. A Support Representative will be assigned to your trouble ticket shortly.
[ Thu, Dec 15, 2005 4:38 PM] -- Status Message
Your trouble ticket is assigned to Support Representative, Ann.
[ Thu, Dec 15, 2005 4:39 PM] -- Ann
Thank you for using Verizon. My name is Ann and I am the Verizon Online Support Analyst assigned to help you and will be working with you today. Please allow us a few minutes to review the problem description you have provided with this ticket.
[ Thu, Dec 15, 2005 4:39 PM] -- Ann
I will be happy to assist you. I do apologize for the trouble you are currently having.
[ Thu, Dec 15, 2005 4:43 PM] -- Ann
Did you want to remove the yahoo portal with Verizon?
[ Thu, Dec 15, 2005 4:45 PM] -- xxxxxxxxx
Yes, I thought you received my previous description of the problem and what I have done so far. Have you not received anything I sent so yet???
[ Thu, Dec 15, 2005 4:48 PM] -- Ann
You can remove the Yahoo Portal from Verizon by going to add and remove programs There you can uninstall it. You will still see the Yahoo logo.
[ Thu, Dec 15, 2005 4:54 PM] -- xxxxxxxxx
I have already done that. I also removed the associated folders from Program Files. There are still a few problems. 1. I still have the black V logo up in the top right corner of my browser and 2. Outlook is asking for my password continually and won't accept it. I cannot download any e-mail from outlook. I have to go to Verizon web page for e-mail. I have checked the accounts tab and everything seems to be ok but the send test is failing. I think I have gotten the program to quit changing my home page but I am not sure if it will change it again the next time I boot up. I realize this is not your fault, but this is the third time this system has made me input this description of my problem. it is becoming annoying.
[ Thu, Dec 15, 2005 4:56 PM] -- Ann
The settings will have to be changed for the incoming and our going server. For incoming put in incoming.verizon.net and outgoing.verizon.net
[ Thu, Dec 15, 2005 5:00 PM] -- xxxxxxxxx
As I said, I checked the accounts tab and everything is as it should be. Those changes have already been made. I realize I can do a system restore, but I want to make sure nothing on your server will change my computer back the next time I open Explorer. I also want to remove the black V logo from my browser
[ Thu, Dec 15, 2005 5:02 PM] -- Ann
As I explained the Logo will stay as is. You can do a system restore. However, we are unable to give you support. This is not within our Support Boundaries. I do apologize.
[ Thu, Dec 15, 2005 5:04 PM] -- xxxxxxxxx
You are telling me that I can no longer use outlook to receive my e-mail from the verizon server??? If this is not within your support boundaries what is???
[ Thu, Dec 15, 2005 5:07 PM] -- Ann
I am referring to the System Restore. Please read the content of my instruction.
[ Thu, Dec 15, 2005 5:11 PM] -- xxxxxxxxx
Has the account that I set up combining verizon and yahoo been terminated at your server. I know a system restore will reset my computer back but has the account been terminated at your end. And you did NOT explain...why will the black V logo stay as is??? I think perhaps you should take your own advice.
[ Thu, Dec 15, 2005 5:16 PM] -- Ann
Please go to netmail.verizon.net log in with user name and password. Compose a test email. Let us know if you can send and receive.
[ Thu, Dec 15, 2005 5:17 PM] -- xxxxxxxxxx
ok
[ Thu, Dec 15, 2005 5:23 PM] -- xxxxxxxxxx
Now I can not sign in to Verizon. I saved the user ID and password info here it is (Email Address: xxxxxxx@verizon.net

This is a copy of the installation log which I saved

Username: xxxxxxx

Password: xxxxxxxx

Alternate E-mail address: None

Portal Choice: Verizon Yahoo!

Help & Support: »www.verizon.net/help

Welcome to Verizon Yahoo! Your Yahoo! account is now upgraded
Account Information
You can now enjoy all your Verizon Yahoo! premium services when you use these accounts:
Email messages and address book entries may take up to 6hrs to move to your new Verizon
Yahoo! account. Until this process completed, no new emails will be delivered to your account.

Print this page for future reference.

Your Verizon Yahoo! username xxxxxxxxx @verizon.net

Your upgraded Yahoo! ID xxxxxxxxx @yahoo.com

Your POP and SMTP settings - incoming.yahoo.verizon.net - outgoing.yahoo.verizon.net )

[ Thu, Dec 15, 2005 5:24 PM] -- Ann
Click on forgot password link follow the instructions. Answer the Secret Question then reset it again.
[ Thu, Dec 15, 2005 5:25 PM] -- xxxxxxxxx
I have tried to sign in using the password but cannot. My home page has also been changed back to the verizon/yahoo page, and my email is still inked . Let me do a system restore and come back online to see if that helps. If you say OK then I will sign off and then sign back in with the same ticket #
[ Thu, Dec 15, 2005 5:27 PM] -- xxxxxxxxx
It says my user ID does not exist. I have tried it with and without the @verizon.net
[ Thu, Dec 15, 2005 5:29 PM] -- Ann
I checked the account in our data base we do not see any issues with the account as been terminated. The account is open and active.
[ Thu, Dec 15, 2005 5:30 PM] -- xxxxxxxxx
I am going to do a system restore and will sign back in on the same ticket #
[ Thu, Dec 15, 2005 5:30 PM] -- xxxxxxxxx
I am stepping away and will be back shortly.
[ Thu, Dec 15, 2005 7:45 PM] -- xxxxxxxxx
The System Restore did not help. I am still denied access to your e-mail server. I was able to change my password and am recognized when I log in and am greeted by name, but when I try to access the e-mail I get a message that says I do not have access privileges. I am also not able to download e-mail to Outlook, and I have changed the password in the accounts tab to match the change with verizon. Question, what is the "control pad" and where is it? What do I do now to get access to my e-mail? The "enter network password" dialog box keeps asking for the password, and it cycles through each e-mail account on its own.

The short answer is that you can't. Once you have chosen Yahoo as your portal your email page will always be different. There is nothing we can do to change this.

The only option would be to switch portals to the MSN which does not change your email page. You are eligible to do this 90 days after going to Yahoo. I see that you didn't get the Yahoo until yesterday. This means you can switch to MSN in 89 days

No, I guess what I am going to have to do is save mosy o fmy C drive to an external hard drive and do a fresh install o fWindows XP

This is worse than any virus I have ever had.

Reinstalling Windows will not allow your portal page to change. This is something that is stored on the server and linked to you account. Every time you sign into a Verizon or Yahoo page your Verizon/Yahoo page will come up. This is the point of a portal

What I can do right now is check your outlook for you

Please do, as I would like to be able to use it. Also, the network at my place of employment can go back and do a system restore on my computer at work and that resets my computer back to its previous state. You do not have this ability??

Doing a system restore will take your computer back to before you has the Yahoo which will get rid of the Yahoo software, but our server has changed. As soon as you accepted the terms of service for the Verizon/yahoo your profile on the server changed and a restore wont get that back because it is different on our server.

So there is literally nothing I can do??

Basically no. As I stated earlier you can switch to the MSN portal in 90 days, which does not change any of your settings or your email page. It operates in a different way
Then go ahead and check Outlook for me and see if you can get it back online.

Okay.

The email address listed there is not actually your verizon email is it?

It was before yesterday. I don't know what it is now.

it is not working because the wrong servers are in there
they have changed with the yahoo

Actually I had three. The default was xxxxxxxxx @verizon.net. okay

Will the other two need to be changed also?

yes I will do that now

That keeps coming up witch it shouldn't
This is something that has to do with the software
I’ll check another setting

When this keeps coming up it means the password or username are wrong

have you changed the passwords at all?

Not those two. Only the first primary one

You may need to change the passwords to sign in and then change them back

We can do that now if you want

Ok

What is the control pad this page speaks about down at the bottom/

It is now nonexistent software

The password for this account on the page can be changed, but we also have to change the passwords for the other 2 accounts

Ok I have already changed this one go ahead and navigate to the other two.

please type in the new PW you set for this account and we can test and see if it went through ok and then well change the PW for the other account

Because the password was typed incorrectly a few times it is asking for the text letters

This is the one that you just set

Do you want the xxxxxxxxx @verizon.net
What now?

lets try another email address

this means that you are typing something incorrectly

I don’t type anything wrong that time
But I will try again if you want
Am I doing something else wrong?

Well the email address you had just typed in was a different one than the address you had originally changed the password for

This one?

The email address that you changed the password for originally we want to type it in on the page I will show you now

this one?

At this point the tech abruptly ended the support session with no notice at all. I am left with a screwed up ISP with no possibility of fixing it short of getting a new provider. The following is the customer satisfaction response I left.

The tech was unable to resolve my problem due to flaws in your services. I am seriously considering canceling my acct and switching to another provider. I foolishly installed the verizon/Yahoo package and found I did not like it. Now I am unable to get rid of it and go back to two separate programs. Not even a fresh install of Windows XP will solve my problem, as the fault is in your server. There is no way to resolve this problem short of terminating my service with Verizon. This is worse than any virus I have ever had, and is the most unsatisfactory experience I have ever had regarding my use with a computer in any way. I intend to post this problem on every web site I can to warn others from making the same mistake I made. The tech finally gave up and just signed off without warning or even a goodbye. This has been and will be horrible for some time.]]> http://www.dslreports.com/forum/remark,15034594 Fri, 16 Dec 2005 04:05:55 EDT Re: Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15034038 hobgoblin : Read all the posts that mention Yahoo in this forum.

Hob]]> http://www.dslreports.com/forum/remark,15034038 Fri, 16 Dec 2005 00:54:25 EDT Yahoo upgrade for existing DSL customers http://www.dslreports.com/forum/remark,15033320 no_coin : Hi,

Just got a snail-mail notice from Verizon offering a "free upgrade to Verizon Yahoo for DSL". Has anyone else seen this?

The sign up is at »verizon.net/getyahoo7

It sounds like this upgrade simply provides me with a new portal while maintaining my existing verizon email accounts. I definitely will refuse to install any software cause I POP all my email.

I don't think this is the "Yahoo Premium" or is it? Anyone have any experience with this upgrade? Is it worth the risk?

Thanks.]]> http://www.dslreports.com/forum/remark,15033320 Thu, 15 Dec 2005 23:05:37 EDT