[Connectivity] why I'm cancelling my comcast service... in Comcast HSI

[Connectivity] why I'm cancelling my comcast service... in Comcast HSI http://www.dslreports.com/forum/r15154007 en Sun, 29 Nov 2009 19:04:07 EDT Sun, 29 Nov 2009 19:04:07 EDT Re: [Connectivity] why I'm cancelling my comcast s http://www.dslreports.com/forum/remark,15204125 Chiyo : that sucks, it seems your mind is made up on this so all I've got to say good luck wiht another ISP.

My worst story is had a tech come out due to spotty connections and he walks in unplugs the main coaxl cable and plugs it back in. He then installs his crappy comcast CD and runs speed tests from the CD! he then tells me my connection is fine. It never was he never did anything never ran readings or anything. When he left I called comcast and yelled at them saying this was a slap in the face that I was more compitent then the tech that came out. He even admitted to me he didn't know much about the internet side of comcast as he did TV install.

Again good luck we've all had our issues with Comcast not everyone has the option to switch to somthing better so were stuck.
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"Sure there have been injuries and deaths in boxing - but none of them serious." - Alan Minter, Boxer "I get to go to lots of overseas places, like Canada." - Britney Spears, Pop Singer ]]> http://www.dslreports.com/forum/remark,15204125 Mon, 09 Jan 2006 08:56:54 EDT Re: [Connectivity] why I'm cancelling my comcast service... http://www.dslreports.com/forum/remark,15203797 netaddict0 : :mad: There appears to be many of us in different parts of the country having the exact same problems! Bad customer service (who are located in Canada) they promise to come a certain day and dont show, the we will send someone out 2 days later seems to be the same answer to everyone.

FCC needs to do something and fast about this as well.

I have had the same probs everyone else talks about for 8 days now, someone is scheduled to come out tomorrow, any bets they dont show?

I posted a TEXAS thread but so far no one from TX responded to my thread, I wanted to see how many Texans are suffering with this. We have fiber optics and shortly I am planning to switch.]]> http://www.dslreports.com/forum/remark,15203797 Mon, 09 Jan 2006 07:17:37 EDT Re: [Connectivity] why I'm cancelling my comcast s http://www.dslreports.com/forum/remark,15201984 albertr : I agree with original poster, comcast's transition to 71. network is fsck'ed up. Here's a graph of ping time from my home to my work:

-albertr

Click for full size

]]> http://www.dslreports.com/forum/remark,15201984 Sun, 08 Jan 2006 21:56:22 EDT Re: [Connectivity] why I'm cancelling my comcast s http://www.dslreports.com/forum/remark,15201844 rock4ward : Sure glad I tried to help this guy !]]> http://www.dslreports.com/forum/remark,15201844 Sun, 08 Jan 2006 21:33:20 EDT Re: [Connectivity] why I'm cancelling my comcast s http://www.dslreports.com/forum/remark,15157578 kegwin : Here is some BBB info for the Sacramento Comcast

Customer Experience
 
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). 
 
    When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them. 
 
Closed Complaints
   Number of complaints processed by the BBB in last 36 Months: 121
   Number of complaints processed by the BBB in last 12 months: 40 
 
Complaints Concerned
   Advertising Issues: 6
      Outcome of all complaints -
         Company made every reasonable effort to Resolve: 3;
         Company did not respond: 3 
 
   Sales Issues: 3
      Outcome of all complaints -
         Company made every reasonable effort to Resolve: 1;
         Company did not respond: 2 
 
   Delivery Issues: 1
      Outcome of the complaint -
         Resolved: 1 
 
   Product Quality Issues: 14
      Outcome of all complaints -
         Resolved: 11; Company made every reasonable effort to
         Resolve: 1; Company did not respond: 2 
 
   Refund or Exchange Issues: 3
      Outcome of all complaints -
         Company did not respond: 3 
 
   Contract Issues: 2
      Outcome of all complaints -
         Company made every reasonable effort to Resolve: 1;
         Company did not respond: 1 
 
   Customer Service Issues: 34
      Outcome of all complaints -
         Resolved: 17; Company made every reasonable effort to
         Resolve: 9; Company did not respond: 8 
 
   Credit or Billing Issues: 58
      Outcome of all complaints -
         Resolved: 34; Unresolved: 1; Delayed Resolution: 1;
         Company made every reasonable effort to Resolve: 6; Company did
            not respond: 16

/cheer comcast
]]> http://www.dslreports.com/forum/remark,15157578 Tue, 03 Jan 2006 03:42:05 EDT Re: [Connectivity] why I'm cancelling my comcast s http://www.dslreports.com/forum/remark,15156952 rock4ward : That does work but If I were to go to the local Comcast office it would be to throw all their crap on the counter and leave. I'll be damned if I would waste more of my time driving to their local office to complain. Don't know about you guy's but I've found that my local BBB office does some real ass kicking these day's !! Simple to use web based and fast. I filled out a complaint on a rebate issue I had with Best Buy and it got resolved real fast !
Call Comcast, tell them they got 24 hours to fix your issue.....3rd times a charm......or you'll submit a BBB complaint. Believe me, they do not like getting BBB complaints on their record ! Good luck]]> http://www.dslreports.com/forum/remark,15156952 Tue, 03 Jan 2006 00:17:32 EDT Re: [Connectivity] why I'm cancelling my comcast s http://www.dslreports.com/forum/remark,15154139 SolarPup : Go to your local payment center, ask for a supervisor, if you have a copy of the workorder he left, bring that with you and let the supervisor know that the tech caused damage that he didn't repair and that you're rather unhappy/will disconnect service if it's not repaired. They'll get someone out there that day to fix it..
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...I don't have a 8mb speedy connection, I fly through the net at low altitudes!]]> http://www.dslreports.com/forum/remark,15154139 Mon, 02 Jan 2006 17:26:13 EDT Re: [Connectivity] why I'm cancelling my comcast service... http://www.dslreports.com/forum/remark,15154132 anon : Had the same thing happen to me. Have had spotty connectivity for the last couple weeks, spent an hour on the phone with someone Thursday, finally was scheduled for an appointment on Friday between 3-7pm. At 6pm Friday, gave Comcast a call to make sure that someone was actually coming, and they had no record of my call the day before, and no record of a tech appointment.

I was so angry that I cancelled my internet service. Comcast has the worst customer service I've experienced. They don't seem to be capable of getting it right.]]> http://www.dslreports.com/forum/remark,15154132 Mon, 02 Jan 2006 17:25:23 EDT [Connectivity] why I'm cancelling my comcast service... http://www.dslreports.com/forum/remark,15154007 ctaylor : I've been a long time comcast cablemodem user, going back to the early @home days.

Starting a few months ago my the service really wasn't working very well. The problems started after being moved to the 71.224.x network. It annoyed me, trying to get useful support from comcast is iffy at best. By the 22nd of December, the service was pretty much unusable, I was seeing massive packet loss, but it seemed to be isolated to the upstream side. ethereal showed a very large number of retransmissions on the downstream side (my upstream packets weren't getting delivered). So I finally broke down and called comcast. They agreed that something was wrong with the upstream and sent a guy out.

The service guy comes out and he also agreed that there was a problem with the upstream. We removed the splitter between my cable modem and PC tuner card and but that didn't help. He decided to go up into the attic and replace the splitter up there. So he takes a pigtail and a splitter and goes up into the attic. He comes back down and tests the signal to the cable modem and says everything is cool and leaves. I didn't think to check the TV in my bedroom. On the work order he writes 'replaced splitter'.

So that night I go to watch TV in my bedroom and find that there is no signal. I unscrew the wall plate thinking maybe the cable came loose, but it was fine. I'm thinking, I bet he just removed the splitter and hoped I wouldn't realize until he left or didn't think it was connected to anything.

I don't have a ladder tall enough to get upto the attic, so I decided to call comcast up an get someone to come out an fix what the first guy did.

Comcast happily sends another guy out a few days later. This guy takes a look at the cable that goes from the side of the house up to the attic and decides that he is going to replace it.

So he takes some cable and goes up in the attic. This time I join him in the attic. He sees that the previous installer just removed the splitter as I expected.

While he was in the attic he gave a rather large tug on the cable that went to the TV in the bedroom.

After everything was connected inside and out, I turn on the TV in the bedroom to find a really noisy picture. Before this started, the image quality was pretty good. I mention this to him and he didn't seem happy. I unscrew the wall plate and the cable falls off in my hand. That 'tug' when we were up in the attic pulled the connector right off the coax (it was an old crimp, not a compression fitting).

He trys to put an new connector on, but can't put it on because there isn't enough slack on the cable. It is going to require another trip upto the attic to loosen up the cable, so there is enough slack to put on a new cable. However, at this point he decides he has to leave. Great, he comes out to fix the cable in my bedroom that was working just fine before all this started and he is going to leave without fixing it.

So I call comcast back and complain that the service guy they sent didn't fix the problem he came out to fix. The guy said he would send someone from noon-2:30 on Monday.

So I spend another day working from home, waiting for comcast to show. At 3:00pm, nobody has shown up, so I call comcast...

And here is the reason I'm canceling my service:

They have no record of an appointment for Monday. WTF? I not exactly happy about this I ask them to send someone out today, because I don't have time to spend another day waiting for comcast to grace me with their presence. His response is that they don't have any record of the appointment and the best they can do is schedule a new appointment for Wednesday. Top quality customer support!

I'm completely fed up. Comcast has taken enough of my time and money. It's time to find another provider...]]> http://www.dslreports.com/forum/remark,15154007 Mon, 02 Jan 2006 17:11:10 EDT