| Lessons to be learned 1. Register the domain with a more business oriented company. I agree that Godaddy is more geared towards personal web sites. Check their abuse and domain suspension policy before registering with them.
2. Don't be accusatory with CS/TC. I've learned this in the past. I've gotten much better results with the "there is a problem, can we resolve this?" approach. I'm not saying one was right or the other was wrong. Just that being accusatory generally puts folks on the defensive.
Did GD do anything wrong? We need more information as to exactly what happened, what the results of the breach were, their reasons for suspending the domain. If Godaddy was following their documented domain suspension policy, they were in the right.
Also, when the breached machine was corrected, was this information immediately communicated to GD? There are lots of other factors that we simply don't know. |
