Re: Anything official concerning Bay Area slowdowns? in AT&T West http://www.dslreports.com/forum/r15269271 en Fri, 04 Dec 2009 08:40:15 EDT Fri, 04 Dec 2009 08:40:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16587597 bbiandov : What techs? Those in Bombay? There are probably only 2-3 guys for the whole state that know anything about the backend and they are so overworked... Most tickets about speed are probably trashed automatically. All other 'die out' as a result of the customers giving up on it

The sad part is that if I was the regional director, I would run the ops in the say manner - simple economics

~B]]> http://www.dslreports.com/forum/remark,16587597 Thu, 27 Jul 2006 13:49:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16529640 nadir : My dsl crawls at 200kbps on the elite/pro/basic packages (been having this problem for past 2 months and techs have yet to figre it out???)

I was switched to another router which actually worked out .. for about a week.

now abck to the same issue ... any experiences?]]> http://www.dslreports.com/forum/remark,16529640 Wed, 19 Jul 2006 02:25:53 EDT Re: Speed: Paid More, Got Less http://www.dslreports.com/forum/remark,16488022 techcando : At 2:46 pm the modem reported 3008 Kbps down and 512 Kbps up.
Speed test from DSLReports showed 1228 / 423.

At 4:05 pm after AT&T did something on their side and I recycled,
speed test from DSLReports showed 2493 / 424.
This is the throughput that I previously had before the problem.]]> http://www.dslreports.com/forum/remark,16488022 Wed, 12 Jul 2006 20:01:19 EDT Re: Speed: Paid More, Got Less http://www.dslreports.com/forum/remark,16487894 d_l : Were your sync speeds at 3008 in your modem when you had lowered throughput speeds? What throughput speeds did you actually have during the slowdown? Sometimes this can determine what problem might be affecting your line.

The slowdowns of this thread discussion occur during specific times of the day and are not easily rectified by a simple phone call.

Lots of us speed test frequently and I urge you to do the same, but it is because things (DSL, ATM, redbacks, BRAS) break and not due to some evil plan to lower everyone's speeds. My paranoia comment wasn't solely directed at just you. Sorry if you took it personally, but it was a general observation about the many paranoid accusations that people post here whenever they are having a slowdown. If I had a buck for all the posts falsely accusing AT&T/SBC of some malicious slowdown plot, I'd be very rich.]]> http://www.dslreports.com/forum/remark,16487894 Wed, 12 Jul 2006 19:47:04 EDT Re: Speed: Paid More, Got Less http://www.dslreports.com/forum/remark,16487615 techcando : I did power cycle the modem -- several times, including 30 minutes before I talked to AT&T top level support. They could see that my sync speed was 3 mega. They toggled something on their side which kicked my speed back up again after the final power reset.

The "paranoia" is due to AT&T repeated discussion about what I was paying for my monthly service, and their hedging about the speed -- 3 mega sync vs. transfer rate, and the lack of a coherent explanation as to why my speed suddenly dropped. 1.5 mega transfer rate is on the low-end of the advertised Pro package speed. I have the distinct feeling that if some customers are not technical, do not know better, do not ask questions, and do not test their speed, they will be getting a slower speed then they should. I now feel the need to test my speed weekly to keep AT&T honest.]]> http://www.dslreports.com/forum/remark,16487615 Wed, 12 Jul 2006 19:06:50 EDT Re: Speed: Paid More, Got Less http://www.dslreports.com/forum/remark,16487512 d_l : If power cycling restored your speed, then this was basic DSL operations at work. Your modem trained down its speeds due to a temporary line deterioration. The condition passed, but your modem couldn't train back up to full speeds until you power cycled.

The next time this happens, check your sync speeds in your modem before calling tech support: »192.168.0.1/statistics.htm

What is it with all the tin-foil helmet paranoia concerning AT&T and throughput speeds?]]> http://www.dslreports.com/forum/remark,16487512 Wed, 12 Jul 2006 18:52:52 EDT Speed: Paid More, Got Less http://www.dslreports.com/forum/remark,16487315 techcando : Back in April I upgraded my AT&T DSL service from Basic to Pro to take advantage of customer retention pricing (my 1 year term was up). Shortly thereafter I was getting routine download speeds of 2.5 megabits. Over the past week I noticed a slowdown in speed. On Monday (7/10) I ran speed tests over a two day period, at different times, using 3 different speed test services.

I placed a call to AT&T Support to report the problem. They checked my line and told me it was clear. I called back to escalate the call. It got escalated again. The conversation with the last Rep went like this:

1) Sync rate is 3 megabits. This is within spec, and is not the same as transfer rate.
Me: Frankly, I don't care. I am paying for a download speed of 2.5 - 3. That is a specious argument.

2) What are you paying on your bill, what service?
Me: I upgraded to the Pro back in May. I was getting the Pro speed of 2.5 up until recently. I saved the results of a speed test I did back on May 29.

3) Let me talk to SOMA.
Turn your DSL modem off, and then back on again
Me: OK I did it. Checked my speed, at it was magically back to 2.5 megabits

4) Good, I'm glad we could change that from "here"
Me: What caused the speed slowdown, what happened?

5) Mumbblleee, mumbbbleee. No real answer.

So my question to fellow DSLReporters is, what happened? Did AT&T mess up somewhere and set my capped speed back down to the Basic level? Or is this something more sinister, are they intentionally downgrading some customers' download speed to support new customers without adding more equipment?]]> http://www.dslreports.com/forum/remark,16487315 Wed, 12 Jul 2006 18:25:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16392664 NormanS : The link is one of the tabs at the top of the page for the AT&T forums. From right to left:

ALL | AT&T DIRECT | AT&T MIDWEST | AT&T SOUTHWEST...etc., etc.

The actual link is:

»/forum/sbcdirect

As soon as you post for a new topic, you will get a screen detailing all of the information you need to supply in your post. Read the whole set of instructions carefully!
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16392664 Wed, 28 Jun 2006 03:00:09 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16392533 stoteda : I have been following this thread for a few weeks now. I started experiencing the slowdown in the evenings for a few months now. Unfortunately, I only learned of this thread recently. I ended up rewiring my entire network setup in the basement thinking I could have a faulty connection somewhere...

I have not been successful in figuring out how to "post to ATT Direct". I am sorry for the naivete on my part, I don't normally try to self-diagnose my issues. However, I have been on the phone and chat with technical support, but they keep having me power cycle the modem and remove my router. I was even told my firewall was the issue. Most recently, they have suggested making an appointment to come to the house to "check the wiring". Since everything is 2 year old Cat 5e, and I spent a week re-terminating all the ends, I suspected it was something else.

Can someone send me a link, and a few pointers on how to post to ATT Direct? Thanks in advance.

-Steve]]> http://www.dslreports.com/forum/remark,16392533 Wed, 28 Jun 2006 02:09:52 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16392334 snitzle_iii : speeds hit an all time low no more than 50kbs. ]]> http://www.dslreports.com/forum/remark,16392334 Wed, 28 Jun 2006 01:16:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16391530 vcincampbell : Nope, didn't respond to the post to bump it. I just go back every so often to see if anyone posted to it. Nothing, nada. I looked at the posts around me on May 16th and none of them have had any attention as well. ]]> http://www.dslreports.com/forum/remark,16391530 Tue, 27 Jun 2006 22:59:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16389571 NormanS : Hopefully, you didn't try to 'bump' your post. Any response by you to your Direct post knocks it out of the attention queue.

If you did respond to your own Direct post, you probably should repost.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16389571 Tue, 27 Jun 2006 18:12:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16389429 vcincampbell : I posted in the Direct forum back in May 16th and still no response. I included speeds and routers that I am attached with along with contact information. But now the post is pretty far back. Should I repost?

I am still getting 1/2 speed 500k to 600k in the evenings when I live down the block from the CEV. Day time I download speeds about 1100k to 1200k, though i am not home during the day. ]]> http://www.dslreports.com/forum/remark,16389429 Tue, 27 Jun 2006 17:50:50 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16364489 ftthz : Yeah after going through direct a few months back and moved from an exhuasted router I have been fine for the most part a few sync issues once in a while and a d/c here and there but nothing as bad as when this first began. still not as good as 6 years+ ago but the load has gone up alot since than.]]> http://www.dslreports.com/forum/remark,16364489 Fri, 23 Jun 2006 21:14:57 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16351074 NormanS : "Contacted people at AT&T/SBC" isn't necessarily posting to AT&T Direct. Different folks. Everybody who has had a legitimated peak hour slowdown, and posted to the AT&T Direct forum appears to have been satisfied with a fix.

In general, I have had no more problems with at&t Yahoo! HSI than my friends have had with Comcast.

In general, there are people who post to the DSLR Comcast forum who are as sick of Comcast as you are of AT&T.

For my money, better the Devil I know than the Devil I don't know. I can buy a lot of anime DVDs with the money I save by not paying Comcast an "unbundling fee". One per month, with some change for a manga tankoubon.

If you really wanted to pay more for more speed, you didn't need to use this problem as an excuse. Some people just need to have more speed; for whatever reason.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16351074 Thu, 22 Jun 2006 01:41:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16348852 JohnAn2112 : I have read this and contacted people at AT&T/SBC and have given the enough times to make it right. 3 people have been out to my house now and the problem is still there. I already ordered Comcast and will be disconnecting my SBC service once it is set up. Good riddance AT&T/SBC. ]]> http://www.dslreports.com/forum/remark,16348852 Wed, 21 Jun 2006 19:21:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16346438 NormanS :
said by JohnAn2112 See Profile :

Also, I purchased the 2wire modem that they're using now, which has a craptastic built in router that I need to reconfigure every single time there is a disconnect...
I don't have the 2Wire, so I don't know what troubleshooting needs to be done. Something is wrong, somewhere, though, because most who have the 2Wire don't report any problems with the device.

If you are having a peak hour slowdown, you may be on an "exhausted router". AT&T Direct can fix that. If it is something else, you need to check your line stats. The 2Wire should be useful for that, though I don't know where to go in that product; I have an SS4100.

By now, there is enough information in this thread, and there are a number of us who have been helped on the slowdown, that you should have figured out what to do just from reading it through.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16346438 Wed, 21 Jun 2006 13:37:54 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16346423 NormanS : •Call again. You should get a contract renewal at no higher than $19.99 a month for the Express package. If you don't want to commit to a year, you will have to pay the full price for the month-to-month billing.

•If your slowdown is during peak hours only, a post to AT&T Direct will get it fixed within 30 days. Well, I don't know the turnaround time now, but it took 30 days to fix my problem. If not a peak hour slowdown, then you need to troubleshoot the line.

•This new "at&t" is the old SBC. They have been jerks on some billing issue over telephone equipment (ask my landlady); but not like the old AT&T, and not on the DSL side of things.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16346423 Wed, 21 Jun 2006 13:33:57 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16345587 d_l : Is this an anonymous rant about your renewal price or are you really having a slowdown as this thread is about?

... or are you just ranting about people having slowdown problems that have been/are being fixed already if you had actually bothered to carefully follow through on the problem posts?

If you had read one of the many renewal threads here, you would see that no one renews Express at $34.99! That is a mo-to-mo, non-contract rate. At the worst, a contract renewal for Express might be $24.99, but with minimal persistence a rate of $19.99 can be had for a renewal with no bundled telco services and $17.99 with a bundle.]]> http://www.dslreports.com/forum/remark,16345587 Wed, 21 Jun 2006 11:22:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16345381 anon : I started reading on the site about the Bay Area slowdowns a week ago when my computer started slowing down. I called AT&T the other day, since my year subscription for Express at 1.5 speed is about to expire. I asked if I could renew at the same Express 1.5 speed for $12.95 and was told no. I asked at what rate could I renew and was told the only service available would be to renew at the Express 1.5 speed but for $34.95. I was told the Pro at 3.5 speed is not available for people in my part of the Bay Area. I asked if they had heard about the slowdown problems in the Bay Area and from posts I've read on this sit, it seemed to be all over California. I was told they hadn't heard anything about it. I am not sure what AT&T is doing. I remember how awful they became back in the 1970's and 80's when they were the only phone company here in the Bay Area. They were jerks then and are displayed the same condescending attitude. I'm not sure what I'm going to do about an internet connection. I certainly am not interested in staying at the same speed and paying more money for it when it isn't working. Is anyone else trying to decide what to do? Any ideas? ]]> http://www.dslreports.com/forum/remark,16345381 Wed, 21 Jun 2006 10:45:10 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16344010 JohnAn2112 : I've been dealing with SBC for about a month on this issue. First they tried telling me it was my modem so I replaced it. Same problem. Constant disconnects and slow speed. Right now, I'm pulling 220kbs down and uploading at 320kbs. Something is wrong about that. They're also trying to blame my A/V software since they have "never heard of Kaspersky".

I'm so sick and tired of this. Also, I purchased the 2wire modem that they're using now, which has a craptastic built in router that I need to reconfigure every single time there is a disconnect, and this is 5x a week now. Imagine having to reconfigure your wireless WEP settings 5x a week because of their crap service. I'm ready to drop SBC and go with Comcast if they don't fix this issue ASAP. A "technician" is supposed to come by tomorrow (again) to look at this and I bet all he's going to do is restart my computer and modem a dozen times and tell me that it's on my end again. ]]> http://www.dslreports.com/forum/remark,16344010 Wed, 21 Jun 2006 02:51:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16330895 NormanS : I got a free replacement; changed a 40-year-old station protector for an NID, during a voice circuit problem. It appears, from the technician's statement, that replacing a station protector with an NID box should be done when there is DSL on the line. They don't do it automatically because it costs them money. They should do it as part of a trouble ticket, though; no charge.

Since then, the first thing a technician does on a service call (had to call twice) is to go to the NID and disconnect the premises at the test jack (I do that myself before calling); just to verify my claim that the problem is on their side.

I have never been charged for a service call. All problems have been determined, by the techs, at the NID test jack, to be on their side.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16330895 Mon, 19 Jun 2006 10:46:30 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16329513 bbear2 :
said by aznmagic2015 See Profile :

How bout if they are working on my phone box in my backyard? Would that be free since it's outside line?
As long as it's on the wiring coming INTO your phone box and not those going out to your home - it's free. Including the box BTW :). Everything after the box is on your nickle.]]> http://www.dslreports.com/forum/remark,16329513 Mon, 19 Jun 2006 01:22:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16327613 snitzle_iii : sbc or att+t or whatever has to get their game together. Myself as well as my family have constant drops and not only that my speeds take a horrible. i have the 15000/386 plan and somedays i can get speeds as slow as what they advertise. ]]> http://www.dslreports.com/forum/remark,16327613 Sun, 18 Jun 2006 18:51:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16272458 aznmagic2015 : How bout if they are working on my phone box in my backyard? Would that be free since it's outside line?]]> http://www.dslreports.com/forum/remark,16272458 Fri, 09 Jun 2006 18:34:43 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16272073 NormanS : About 611:

Any work off the premises is free. Any work on premises is either covered by the WirePro plan, or billed, if you don't have the WirePro plan.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16272073 Fri, 09 Jun 2006 17:38:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16270295 aznmagic2015 : Ack...I'm getting loss of sync throughout the day. My SN margin basicly fluctuates all day. I got a tech to do testing and he found that SN margin drops at the modem and the phone box whenever a call is made. So he said it isn't my fault. Just a 5% power loss from modem to box but that was okay. Anyone else getting sync loss and SN margin drops? Also was that calling 611 to repair the line free?]]> http://www.dslreports.com/forum/remark,16270295 Fri, 09 Jun 2006 13:07:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16260886 m12accord : well hopefully this will get fixed soon?]]> http://www.dslreports.com/forum/remark,16260886 Thu, 08 Jun 2006 03:09:03 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16250677 AlphaOne : I'm getting packet losses on several and consecutive nodes/hops after my modem, resulting to slow throughput.
Noticed this for the past two weeks.

My sync is great, and not experiencing any drop in connections.

David See Profile and Matthew See Profile is currently working on it, and they already reported it to the outage team. Hopefully they will find what's causing these issues.
The more people that will report slowdowns, the better.
--

something incredible is waiting to be known - Carl Sagan ]]> http://www.dslreports.com/forum/remark,16250677 Tue, 06 Jun 2006 18:06:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16228466 itsonlydsl : you could use any trouble tickets you had with asi or case numbers with attis and call billing for a refund. that would be the documentation they would need. its doubtful they would refund a customer something if they didn't have the opportunity to fix it first...and if you didn't call and get a trouble ticket or case number from att...then how would they know something was wrong and needed to be fixed? ]]> http://www.dslreports.com/forum/remark,16228466 Sat, 03 Jun 2006 13:09:10 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16214576 Improviz : I just talked to AT&T yesterday, because 1 year ago I had "upgraded" to Pro speed, allegedly. However, for a year since, speed testing about once a week, I NEVER ONCE got the minimum guaranteed download speed I was paying for. They said I was too far from the CO for Elite. I have ordered a new modem, since I still have my old original Wirespeed Ethernet DSL modem. But my larger question is: Is there any way my speed tests from last year are stored somewhere on DSL Reports? My test history only goes back to 4/2006 when I look under my account. I'm trying to document it enough to get them to refund a year's worth of the difference between Pro and Express. I am in San Francisco in the Inner Parkside and occasionally was getting as low as 200/200 when I supposedly had the Pro package.]]> http://www.dslreports.com/forum/remark,16214576 Thu, 01 Jun 2006 13:14:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16212436 suoyan : We are in Sunnyvale (Rback39). Renewed our Pro 2 weeks ago (around the time ATT merged with SBC). Then terrible speed - much slower than before. We used to get 1.5-1.8M (CO distance 6000feet). Now it is 900K-1.1M, especially at night after 8pm.

Have posted at AT&T direct and hopefully it can be resolved. ]]> http://www.dslreports.com/forum/remark,16212436 Thu, 01 Jun 2006 02:53:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16200214 NormanS :
said by Deguza :

Has anyone else experienced the DSL led going red? What would this mean?
Yes. It means loss of "synch". I had it happen when the voice line went south. It is a different problem than the peak hour slowdown. In my case, it took a call to 611, the voice line repair people, to fix it.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16200214 Tue, 30 May 2006 13:40:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16197401 anon : My, my. I did not realize there were many people in the same situation as my friend is: Slow speeds, and worse, frequent disconnects.

It all started few weeks ago. Up to that time, she says she had no problem.

She is now getting frequent disconnects. She says she cannot maintain a proper conversation via Skype any more.

Her modem --a Siemens Speedstream 4100-- shows on occasion a red "DSL" led. However, when I looke at the manual, there is no such state mentioned for that led.

Has anyone else experienced the DSL led going red? What would this mean?

Thanks!

Deguza]]> http://www.dslreports.com/forum/remark,16197401 Mon, 29 May 2006 23:49:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16162462 cholt :
said by NormanS See Profile :

Take a number and wait in line. It was close to a month, I think, from the time I posted in SBC Direct until they got around to the move.
Update - It took about two months in my case. Beach Boy opened a ticket back in March, and I was moved to a different router last Thursday (5/18). Now I have solid Elite speeds regardless of the time of day.

Life is good, and there aren't enough good things that can be said about the folks in AT&T Direct! ]]> http://www.dslreports.com/forum/remark,16162462 Wed, 24 May 2006 13:06:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16152902 NormanS :
said by stoneymonste See Profile :

I'm on rback14 in santa clara. I've posted in Direct, but haven't gotten a response yet.
I was getting half of my express download speed until I was switched. Peak hour slowdown. From my Dec. 15, 2005 SS4100 log:
This information is for use by your service provider in diagnosing problems.
 
 
1       Manufacturer            Siemens Subscriber Networks, Inc.
2       Vendor ID               b50045464e540400
3       Model Number            4100
4       Friendly Name           SpeedStream 4100 ADSL Modem
5       Model Description       Single Port Ethernet Modem
 
15      Current Time            2005/12/16 08:20:22 GMT
 
                                Rx      Tx
140     Current Rate            1536    384
 
292     PPP Access Concentrator 90064060300098-rback14.sntcca
Unfortunately, I didn't save the speed test results during that time. It was an exhausted router.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16152902 Tue, 23 May 2006 02:39:10 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16152647 stoneymonste : I just upgraded to elite, and occasionally (very occasionally, in the early morning), I'll get 5+ mpbs, but on nights like tonight, well:

»/speedtests/73···48361076

My upload is getting close to beating my download speed! This can't be right.

I'm on rback14 in santa clara. I've posted in Direct, but haven't gotten a response yet.

-C]]> http://www.dslreports.com/forum/remark,16152647 Tue, 23 May 2006 01:12:42 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16151768 fubulg6000 : I'm on SNJSCA13 and today is the first slowdown I've experienced since I was moved. What has changed? What gives? My connection was working great and today it all of sudden goes 56k on me?!?!]]> http://www.dslreports.com/forum/remark,16151768 Mon, 22 May 2006 22:33:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16112764 turbonium : I've been having the slowdown in the evenings lately. Just had my profile rebuilt to correct an Elite upgrade that wasn't done right this afternoon.

I'm on rback13b in sntc01. Can any of the SBC techs let me know if this is one of the overloaded rbacks and if I should be moved to another one?

Thanks! Tb.
--
"Who is the boss of you? Me! I am the boss of you!" Mir Yannick, The Grand Inquisitor of Zork]]> http://www.dslreports.com/forum/remark,16112764 Wed, 17 May 2006 00:24:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16073890 skj : Here is the forum link: »/forum/sbcdirect

Click "New Topic" on the upper right hand corner of your screen. Read about the information that is required and than click on the "Yes, I still wish to post" link at the bottom of your screen. You can than post your issue with the required information.]]> http://www.dslreports.com/forum/remark,16073890 Thu, 11 May 2006 07:39:54 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16073264 TimTTT :
said by St0ry See Profile :

said by TimTTT See Profile :

Post your problem in the sbc direct forum and they should be able to help you out.
How would I go about posting in the sbc direct forum?
They've changed the forum names....post in the AT&T Direct forum. Create a "new topic" and give them all the information you have on your problem and after a day or two(they are pretty busy) they will answer your post and try to help you out. ]]> http://www.dslreports.com/forum/remark,16073264 Thu, 11 May 2006 01:25:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16073149 St0ry :
said by TimTTT See Profile :

Post your problem in the sbc direct forum and they should be able to help you out.
How would I go about posting in the sbc direct forum? ]]> http://www.dslreports.com/forum/remark,16073149 Thu, 11 May 2006 00:59:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16052257 NormanS :
said by uberkuh See Profile :

This is almost certainly not a problem on my end. Besides replacing everything imaginable, I have tested each phone jack in my home and all give this identical pattern. Given this, I feel safe in assuming that the problem is either at the outside line or at AT&T's switch.
This is also, almost certainly, not a "slowdown" issue. About one month after my "peak hour slowdown" issue was fixed by moving me to a different aggregator (Redback/BRAS), I started having the kind of difficulty you are having, with random disconnects. Also synch rate dropping, and scads of CRC errors. I also had a faint, but audible static issue on the voice side. A call to 611, and four days later they finally got it fixed, which returned stability to my DSL connection.

Addendum:

Actually, since the last 611 repair, my SNR has been consistently 2 points higher than at any previous time since I've been watching it. Although the attenuation is also a tad higher, both numbers are not as variable as previously. And tonight, for the first time that I can recall, when I dialed a connection, it held at a speed higher than 36k.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,16052257 Mon, 08 May 2006 05:11:21 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16052136 uberkuh : I had virtually no DSL connectivity during the month of April, and, after four tech visits, a new modem, and a new phone jack, it appears that no one at AT&T can solve my problem.

I got connectivity last Tuesday night after I installed my new modem. (Of course, I got connectivity before then, on rare occasions, for maybe an hour if lucky, so I can't assume my new modem helped.) I have been able to connect, albeit, at consistently slow speeds (233/315 avg), until tonight. Tonight, around 8 PM, I lost connectivity yet again. And this time the DSL signal pattern is identical to what it was before I got my new modem - solid, red, off, blinking green, solid, repeat.

This is almost certainly not a problem on my end. Besides replacing everything imaginable, I have tested each phone jack in my home and all give this identical pattern. Given this, I feel safe in assuming that the problem is either at the outside line or at AT&T's switch.

Tonight, I'm forced to use dial-up again, just as I was forced to do throughout April. I can't help but feel that AT&T technicians are, for lack of a gentler word, incompetant. Perhaps, one here could prove me wrong. If not, like any sane person, I will eat the $99 cancellation fee and find a better company.

Additionally, yes, I have posted a message in the AT&T Direct forum. I posted it yesterday, about slow speeds, but no one has responded.]]> http://www.dslreports.com/forum/remark,16052136 Mon, 08 May 2006 03:18:24 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16046694 Cledus : Terrible speeds here in the Merced,CA area. On DSL Pro account that used to be consistently 2400/440 and now it varys minute to minute between 180k to 2300k down and 40 to 300 up.
I put in a ticket a month ago and scheduled a 6pm appointment since I work 10pm to 2pm and have a small window in which I'm home and the Tech was there at 8am and left a Sorry I missed you. They never followed up and expect me to go through their phone menu BS again.
ARGH!]]> http://www.dslreports.com/forum/remark,16046694 Sun, 07 May 2006 02:27:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16042606 Torry590 : dslreports.com speed test result on 2006-05-06 11:43:06 EST:
2367 / 384
Your download speed : 2367 kbps or 295.8 KB/sec.
That is 35.8% better than an average user on pacbell.net

Your upload speed : 384 kbps or 48.1 KB/sec.
That is 3.2% better than an average user on pacbell.net

That is my test from this morning, something is up....]]> http://www.dslreports.com/forum/remark,16042606 Sat, 06 May 2006 11:44:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16040787 Torry590 : Here are my tests

564 / 381
Your download speed : 564 kbps or 70.5 KB/sec.
That is 67.4% worse than an average user on sbcglobal.net

Your upload speed : 381 kbps or 47.6 KB/sec.
That is 3.2% better than an average user on sbcglobal.net

I usually get 2400 Down and the upload is fine... So yeah, thats peak hours, its fine during the morning... ]]> http://www.dslreports.com/forum/remark,16040787 Fri, 05 May 2006 23:24:28 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16040742 Torry590 : I Am having problems as well Tracy CA (95376) All i ever get from techs, (even tier 2) is it must be your problem, techs can never find anything wrong but turn off your modem..

I test speeds in the morning and they are fine (around 7 AM) I get home around 4 PM and bam, slow as heck... Okay this is not only the Bay Area, its in some part of the Central Valley... I am close, but i am still considered the Central Valley.. I wonder whats up, and these reps must know something about all this... I mean come on if people call and call, they must think something is up..

Do they just not want to admit it? Or tell us?]]> http://www.dslreports.com/forum/remark,16040742 Fri, 05 May 2006 23:16:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16037559 TimTTT : Post your problem in the sbc direct forum and they should be able to help you out. ]]> http://www.dslreports.com/forum/remark,16037559 Fri, 05 May 2006 14:38:02 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16032921 St0ry : My download speeds have been a lot lower these past few days in the afternoon and evening (roughly 3pm-11pm). Speed tests done at 5pm and 10pm are around 1028/424 and speed tests done any other time of the day is about 1630/452. What can I do?]]> http://www.dslreports.com/forum/remark,16032921 Thu, 04 May 2006 20:50:07 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16030220 TimTTT :
said by d_l See Profile :

Sorry if I wasn't clear. I think you will might lose your grandfathered single static IP status if you move routers. It has happened to others when they move. The grandfathered status is tied to your particular IP. Changes in that IP were not always allowed. But check in Direct to be sure of this.

Edit: Definitely check in Direct about this as they may have a favorable solution for you and these single static moves have to be handled carefully.
Ok, I posted my problems in the sbc direct forum and it took a few days but Toaster was able to give me another static IP on a less congested router. (I was on rback34 and I'm on bras1-g9-0.pltnca.sbcglobal.net now) I ran speed tests about every hour last night starting at 5:45 up till 1:20 and my speeds were almost always the same 2.46Mbps/432 kbps. I'm not getting the 2.557 download speed I was getting on my other line(in non peak hours) but at least I'm no longer getting the 600kbps download speeds that I was getting for the past few months during peak hours.
Thanks d_l for your help and of course a big thank you to Toaster.]]> http://www.dslreports.com/forum/remark,16030220 Thu, 04 May 2006 14:16:14 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16028482 sanjokidd : Add me to this list my speeds have gone from 1.2/312 to 320/312 I have been fine for over 1 year but all the sudden last night it happened.. Can someone assist me?

I live in Union City. Anyone else having such dramatic drops?]]> http://www.dslreports.com/forum/remark,16028482 Thu, 04 May 2006 09:36:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,16000447 NormanS : Or your software/hardware.]]> http://www.dslreports.com/forum/remark,16000447 Sun, 30 Apr 2006 02:44:00 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15998838 alexr_spies : I have sync at 6016/608. Speed tests have varied in the 4700-4900 range lately.

I've notice that BitTorrent seems to pin somewhere under 300KB/s, no matter how well seeded the download.

Might this be traffic shaping?]]> http://www.dslreports.com/forum/remark,15998838 Sat, 29 Apr 2006 20:52:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15978874 infirm :
said by d_l See Profile :

Sorry if I wasn't clear. I think you will lose your grandfathered single static IP status if you move routers. It has happened to others when they move. The grandfathered status is tied to your particular IP. Changes in that IP are not allowed. But check in Direct to be sure of this. They may have your router scheduled for a load re-balance which would involve moving others to lighten the load. Of course if there are all grandfathered accounts on it, then they couldn't move anyone.
Thanks. I will check on this with the SBC Direct folks.]]> http://www.dslreports.com/forum/remark,15978874 Wed, 26 Apr 2006 22:24:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15978788 d_l : Sorry if I wasn't clear. I think you will might lose your grandfathered single static IP status if you move routers. It has happened to others when they move. The grandfathered status is tied to your particular IP. Changes in that IP were not always allowed. But check in Direct to be sure of this.

Edit: Definitely check in Direct about this as they may have a favorable solution for you and these single static moves have to be handled carefully.]]> http://www.dslreports.com/forum/remark,15978788 Wed, 26 Apr 2006 22:13:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15978710 infirm :
said by d_l See Profile :

It has been my understanding that the grandfathered static IP accounts have always required that the customer stay with the aggregation router the IP is assigned to. I don't think they have ever allowed someone to change routers and then re-issue them a new static IP. You might post a Trouble thread in SBC Direct and ask for clarification of this to be certain that a router move would lose your IP.
Thanks for the quick response. Not really concerned with a particular static ip number just want to continue to have a static ip account if they choose to move me because of an overloaded router problem on their end. Not sure if you are saying 1)no more static account and forced migration to dynamic account or 2)just losing the original static ip but will have an new static number assigned to me with a new router.]]> http://www.dslreports.com/forum/remark,15978710 Wed, 26 Apr 2006 22:02:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15978703 cgw123 : Longtime broadband reports/first time on this thread and did not read all 23 pages, so this may duplicate info already posted. I've had problems with the SBC page; very slow to load and long delays to load email. But speed tests on SBC and here are uniform at about 2470/425 (second speed tier service). Recently I've seen long delays using IE directly without running SBC.

Emailed them and got the usual "clear your cache" advice and "maybe a problem with your dsl service." I've noticed a slowdown from hotels while traveling, so seems unlikely to be my dsl line.]]> http://www.dslreports.com/forum/remark,15978703 Wed, 26 Apr 2006 22:02:12 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15978634 d_l : It has been my understanding that the grandfathered static IP accounts have always required that the customer stay with the aggregation router the IP is assigned to. I don't think they have ever allowed someone to change routers and then re-issue them a new static IP. You might post a Trouble thread in SBC Direct and ask for clarification of this to be certain that a router move would lose your IP.]]> http://www.dslreports.com/forum/remark,15978634 Wed, 26 Apr 2006 21:53:11 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15978511 infirm : reply to Barsoom -
I think you will lose the static IP when you are moved to a new router. Those static IPs stay with their routers or at least that has been the way it was explained before when people physically moved their residences to a new city and transferred their grandfathered static accounts.
------------------------------------------------

Are you suggesting that a move by techs to a new router means that the customer has no more static ip or just that that particular static ip is no longer associated with the user's account but that a new static ip will be assigned based on the new router.

I also have had the evening slowdown blues for the past 3 months (losing 3/4 of download speed nightly) but would be very reluctant to lose a static ip account and be stuck with a dynamic ip setup if I am assigned to a new router to solve this problem. Any clarification by anyone who knows the answer to this issue (based on either personal experience or working on the tech side of SBC/ATT) would be most appreciated. ]]> http://www.dslreports.com/forum/remark,15978511 Wed, 26 Apr 2006 21:38:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15972235 TimTTT : That something to think about. I like having the static IP so maybe it's better for me to try to wait it out and see how long it takes SBC to fix the problem. Hopefully it won't be getting worse before it gets better.
I just ran another speedtest and my download speed is almost the same as my upload. 606.82/432.75 :)
I'll hold off on asking to be switched if it means loosing my static IP.
Thank you for your help.

Tim]]> http://www.dslreports.com/forum/remark,15972235 Wed, 26 Apr 2006 01:46:21 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15972218 d_l : I think you will lose the static IP when you are moved to a new router. Those static IPs stay with their routers or at least that has been the way it was explained before when people physically moved their residences to a new city and transferred their grandfathered static accounts.]]> http://www.dslreports.com/forum/remark,15972218 Wed, 26 Apr 2006 01:39:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15972152 TimTTT : Thank you for the reply. I'll post in the sbc direct forum. I'm on a static IP that i've been able to keep since I first signed up for sbc's dsl, do you know if I will be able to keep the IP if they do change me to another router?]]> http://www.dslreports.com/forum/remark,15972152 Wed, 26 Apr 2006 01:22:37 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15972109 d_l : Post in the SBC Direct forum. The techs there will verify that you have the problem and pass along your info to the network engineers to correct. They correct it by moving individuals to other routers or by re-balancing the loads on routers.

We don't know what the current backlog time is to be fixed now once it has been verified that you have a problem. Initially it was months. It may be only weeks now. Good Luck. Let us know if anything happens. ]]> http://www.dslreports.com/forum/remark,15972109 Wed, 26 Apr 2006 01:11:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15972070 TimTTT : I ran a lot of tests last night and today and it seems that I am on one of the overcrowded rbacks(34). During peak hours my download speeds go as low as 616kbps but this starts to clear at 1am-1:30am where it goes back up to 2500 or so. I tested it during the day and it was still pretty good until the afternoon where it started to drop again and by 6 it was under 1500 and now at 9:50 its down to the lowest of 616.
I read through most of this thread, skipping some of the longer posts, and it seems like this slowdown has been going on for months without any real fix being offered. What can I(we) do to sbc/att to fix this problem? It's obvious that they have oversold their product. How long till they get their service back up to where it should be?
Should I be be posting this here or in the sbc direct forum??]]> http://www.dslreports.com/forum/remark,15972070 Wed, 26 Apr 2006 01:00:37 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15967774 NormanS :
said by bmb408 See Profile :

What's a redback?
It is an "access concentrator", the router where all the traffic from the "last mile loops" is dumped onto the same Internet "pipe". Yours is:

bras5-g9-0.pltnca.sbcglobal.net

I believe that Juniper is the company which provides the "BRAS" routers, which are newer than the Redback routers, and perform the same function. Juniper and Redback are competing companies.

I use a trace route to your IP address to find it. There are other tools which can help. Here is a link to some information:

»Ameritech - SBC FAQ »Redbacks. Love 'em Hate 'em Learn about 'em here

Look for the section labeled, "Redbacks. Love 'em Hate 'em Learn about 'em here (#6219)".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15967774 Tue, 25 Apr 2006 14:22:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15964862 jice65 : BTW, no one asked me, but I have a fixed IP address and it looks like I am on Redback 9.

ADSL BASIC-rback9-snfc21 SBCIS990913-46]]> http://www.dslreports.com/forum/remark,15964862 Tue, 25 Apr 2006 03:21:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15964753 anon : I renewed to Pro (from express) two months ago (no hardware change on our end) and a strange thing happened.

With express the download speed was very consistent, about 1.1 Mb/s. Now with Pro it not consistent at all. During prime time evenings, its around 600-1000kb/s, and really early in the morning we have seen it as fast as 2400 kb/s.

We're in 94043, Mountain View and it looks like were on rback13d.

Any suggestions?]]> http://www.dslreports.com/forum/remark,15964753 Tue, 25 Apr 2006 02:29:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15964747 bmb408 : What's a redback?

This where I am if it helps:

»whois.domaintools.com/69.110.19.73]]> http://www.dslreports.com/forum/remark,15964747 Tue, 25 Apr 2006 02:27:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15964091 TimTTT : Ok, I haven't read through this entire thread yet..but, I've done several speed tests and I'm only downloading at about 1/3rd of the speed that I should be. I'm getting 800-950 or so when I'm used to getting over 2400. I don't really know how long this has been going on because I haven't tested the speed in a while. I have noticed that there seems to be a long delay for pages to start loading and I haven't had that problem before. I'm signed up on the 3mb/512k package and I'm less than 900' from the CO so I don't believe that it's a distance problem.
How long will it be before the speed is back up to what we are all used to? Should I post this in the sbc direct forum...would that help?

Tim]]> http://www.dslreports.com/forum/remark,15964091 Mon, 24 Apr 2006 23:50:21 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15962952 thear : I am receiving 800kbps-1200kbps for Pro during 12 P.M. to 12 A.M. Also, Please post which Redback you are on. Go to whatismyip.com to find your IP, next go to whois.sc and put in your IP. ]]> http://www.dslreports.com/forum/remark,15962952 Mon, 24 Apr 2006 21:09:53 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15962743 jice65 : I'm signed up for the "ATT Express" package with speeds of 384 Kbps to 1.5 Mbps. During late night (or mid day) I see speeds of 1.2 Mbps.

In the evening, I get about 550 Kpbs :(.

I would consider switching to the "Pro" package for speeds of 1.5 to 3.0 Mbps.

Is the minimum download speed of 1.5 Mbps guaranteed? Or, do others see their speeds drop below 1.5 even with the pro package?

I did a live chat with a ATT person yesterday. He didn't really help; he suggested that my router might be bad. I upgraded the firmware and saw higher speeds, but that was late at night. This evening, it's just as bad as usual, so I think that he was just blowing me off.

Any advice? I'm located in San Francisco.]]> http://www.dslreports.com/forum/remark,15962743 Mon, 24 Apr 2006 20:35:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15950747 alkfung : Man I have been getting approximately 1000Kb download speeds lately. I have the Pro Package too with 1.5-3.0 guaranteed speeds. :(
Click for full size
]]> http://www.dslreports.com/forum/remark,15950747 Sat, 22 Apr 2006 21:34:33 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15946446 thear : Please post which Redback you are on and which city it is located in. I need to find a router which can provide 2500kbps. I am currently on Redback 14a in Santa Clara. I usually get 1000kbps during the day. I took a speed test during the morning at 7 A.M. and managed to get 2500kbps.]]> http://www.dslreports.com/forum/remark,15946446 Sat, 22 Apr 2006 00:11:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15944003 bmb408 : I opened a TT earlier this week, and a tech came out today.

He determined it was the TelCo's lines that have the problems. There's a hard ground fault somewhere before my house. He mentioned that it could've been all this water we've been having, and that the other tickets (same neighborhood) that are issued to him are similar in case.

He showed me the read/print out of his discovery, and the numbers across the board were supposed to be RG 3000, and mine showed up as RG -5. I know just enough of this stuff to know that I don't know enough, so please bear w/me.

He also mentioned that he would have to call a repair truck out for line repair. "How long does that take?" I asked, he said he didn't know. I got the same answer when I asked about how long it would take to resolve my problem.

The static in the line is bad enough to disconnect incoming calls now. I have no clue as to what's going on, just what was given to me from the SBC/ATT Truck Tech. I'm going to have to rely on my cell now for emergency back up (voice).]]> http://www.dslreports.com/forum/remark,15944003 Fri, 21 Apr 2006 17:12:33 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15943738 Mortis : I am back to full speed and 0% packet loss again! New DSLAM and router cleaned my connection right up.
--
**BBr|UT Clan überadmin** BBr|ET /rcon Admin**]]> http://www.dslreports.com/forum/remark,15943738 Fri, 21 Apr 2006 16:32:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15931093 benjamonny : My SBC problem was resolved by TOASTER in I believe March. Of course, I have express rather than pro, my speed has generally been around 1250 with SBC Speed test.

So we are happy campers.

If you haven't used the SBC Direct forum, it's the best thing out there. ]]> http://www.dslreports.com/forum/remark,15931093 Wed, 19 Apr 2006 20:05:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15930141 NormanS :
said by linuxfoo See Profile :

...my download is still around 500k. when will this be resolved.... should i consider cancelling my service and going with comcast?
I would suggest that you look at DSL Extreme, Speakeasy, or Sonic before Comcast. It seems that Comcast Bay Area users are also having difficulty meeting their profile speeds.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15930141 Wed, 19 Apr 2006 17:49:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15928958 linuxfoo : Hello all,
for almost 5 years on dsl pro package, i have not had a problem with slowness until maybe end of December last year till now. i have created numerous trouble tickets with sbc, they probably rebuilt my line twice already (flash and rebuild) and yet no resolution. when i first spoke to the normal tech at sbc, they weren't even aware of the exhausted router list until i spoke to someone from the line dept. yet nothing was ever resolved and my download is still around 500k. when will this be resolved.... should i consider cancelling my service and going with comcast? has anyone with the sbc service ever get back on full track? supposedly, my contract states that for a pro package, i should be getting a minimum download speed of 1.5. for those who weer successful in getting their speed issue resolved, any input would be greatly appreciated.]]> http://www.dslreports.com/forum/remark,15928958 Wed, 19 Apr 2006 14:46:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15923625 fubulg6000 : Toaster finished fixing my line the other day ago. To sum it up: I was on a congested router and now I'm not :). Speeds have stablized and there no issues. Thanks again, Toaster!]]> http://www.dslreports.com/forum/remark,15923625 Tue, 18 Apr 2006 19:25:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15919001 CrowMag : they are just playing hide the pea in the shell game.]]> http://www.dslreports.com/forum/remark,15919001 Tue, 18 Apr 2006 03:54:54 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15918998 CrowMag : Most people get pretty mad when they don't get what they pay for. How can a company do business like this,lie and cheat thir customers? A soon as my contract is up I will never deal with ATT/SBC again.]]> http://www.dslreports.com/forum/remark,15918998 Tue, 18 Apr 2006 03:53:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15917015 NormanS :
said by bmb408 See Profile :

Anyone else experiencing slower speeds and crappier connections with SBC since they merged with ATT? I'm losing sync more often as well, whereas I would lose it once or twice a year!
I am pretty sure that the slowdown was going on before SBC bought AT&T, then changed the name of the service to, "at&t Yahoo! HSI".

There is some speculation that the slowdown is the result of adding customers, due to the $12.99 pricing deal, faster than adding capacity to handle the customers. This was going on back when the service was still called, "SBC Yahoo! DSL Service".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15917015 Mon, 17 Apr 2006 20:34:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15916070 bmb408 : I started to experience a slow down, so I thought I'd post in here:

Anyone else experiencing slower speeds and crappier connections with SBC since they merged with ATT? I'm losing sync more often as well, whereas I would lose it once or twice a year!

My connection has been ROCK solid for the last 5 years until 3 weeks ago. My speed within the last week or so has dropped down almost 50%! Currently, I'm subbing to DSL Pro which is supposed to be (and WAS!) 3mb/512k.

You can see others doing speed tests in the same zip code and the results are similar to mine:



I also have line noise (started a few days ago - where you can hear a slight hum on the line after the dial tone).

If anyone who knows anything about this, can you please chime in? I'm ready to switch to something else if this keeps up, but of course, I'm locked into contract pricing(1st time to do it too) for another 6 mos - how ironic.

[Mod Note: Image reduced to prevent margin blowout. skj]
Click for full size
]]> http://www.dslreports.com/forum/remark,15916070 Mon, 17 Apr 2006 17:52:53 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15909356 dbunder : No PPoE session, just the phone line plugged in. I'll give it a shot later without the phone line connected.

Today, no issues. ]]> http://www.dslreports.com/forum/remark,15909356 Sun, 16 Apr 2006 16:30:19 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15907374 NormanS : If you are letting the computer run the PPPoE session, I don't think it is possible to get into the modem. Is the Internet light on the modem lit when you have an Internet connection? If not, kill the PPPoE session on the computer first; you don't need an Internet connection to access the modem.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15907374 Sun, 16 Apr 2006 09:01:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15905289 dbunder : It's the 4100. I never tried to get into its interface before, but I found newer firmware for it and upgrade instructions. So I did everything it said, and I couldn't connect to/ping 192.168.0.1. It was hooked directly to my computer. The only thing that MAY have been wrong is the phone line was still plugged into it.

So if I can't get into its interface (unless the phone line was the problem), I'm gonna have some issues posting line stuff. ;)

But please, tell me how to do it and I'll gladly post if I'm ever able to get into the dang modem.]]> http://www.dslreports.com/forum/remark,15905289 Sat, 15 Apr 2006 21:38:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15905235 NormanS :
said by dbunder See Profile :

how do i post line stats from my modem?

as far as slowdown, i have none. when the connection stays up for more than three effing minutes.
Which modem do you have?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15905235 Sat, 15 Apr 2006 21:26:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15902793 thear : I am also having similar problems as dbunder. I can't maintain a PPPoE connections, PPPoE drops every few seconds. The problems started after having a redback move. SBC technicians can't seem to find a "good" redback for me. I had 3 hours of work done at my house and still can't maintain a connection. I had more than 4 redback changes and 2 DSLAM change. My connection has been down since Tuesday.]]> http://www.dslreports.com/forum/remark,15902793 Sat, 15 Apr 2006 13:28:55 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15902748 dbunder : how do i post line stats from my modem?

as far as slowdown, i have none. when the connection stays up for more than three effing minutes.]]> http://www.dslreports.com/forum/remark,15902748 Sat, 15 Apr 2006 13:19:17 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15902727 NormanS :
said by dbunder See Profile :

wow. this is the worst service i have ever gotten from sbc (i honestly have no gripes otherwise, believe it or not). connection is dropping every 2-3 minutes, and when it IS up, i'm getting somewhere around 56k modem speeds.

san francisco. lower pac heights.

*fist shaking*
Connection drops are not a part of the general peak-hour slowdown problem. It sounds like you have line issues. Start a new thread, mention connection drops, and post the line stats from your modem, if you can get them.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15902727 Sat, 15 Apr 2006 13:14:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15902696 dbunder : wow. this is the worst service i have ever gotten from sbc (i honestly have no gripes otherwise, believe it or not). connection is dropping every 2-3 minutes, and when it IS up, i'm getting somewhere around 56k modem speeds.

san francisco. lower pac heights.

*fist shaking*]]> http://www.dslreports.com/forum/remark,15902696 Sat, 15 Apr 2006 13:10:48 EDT Re: Official Bay Area slowdown thread-Update from San Jose. http://www.dslreports.com/forum/remark,15889876 garrman : A quick update since I last posted, short version.

I was experiencing the same afternoon-evening slow down as the rest of the Bay Area. Beach Boy opened a trouble ticket, the tech came out, switched rbacks and the speed issue has been gone for a few weeks.

Now comes the good part.

I mentioned to the technician that if he could stabilize the throughput, I would be interested in upgrading from the Express I currently pay $21.00 per month to Pro. After a few weeks of good performance, I sent an enquiry to SBC about upgrading service and was sent a web link. Bottom line is I switched to DSL Pro for $17.99 per month for the next year.

Hummmm....$4 less per month, twice the throughput, stable connection, the company responded (albeit slowly and with complex machinations) to resolve my problems. SBC evil? I think not. A big slow corporation that just made an acquisition and is really having trouble digesting what it just ate? More likely the case.

One last observation. Quit bagging on the tier 1 tech support. For most novice users, reading the script is the fastest way to get to the solution. Who in this forum has not had the pleasure of walking a friend or family member through a hardware or software issue over the phone? If we want real system engineers to man the support phone lines, expect to pay a lot more per month for the service. Myself, I am more of a DIY guy anyways. I really appreciate the support provided by the contributors of this forum. It has spared me much grief.]]> http://www.dslreports.com/forum/remark,15889876 Thu, 13 Apr 2006 14:31:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15889226 NormanS : They don't have to slow anything down. It takes near zero time to copy traffic to do separate destinations. You wouldn't be able to detect this kind of spying, no matter how hard you tried.

If you think I am wrong, set up an MTA, and configure a message cloning rule which copies outbound messages to a local account. Then calculate how much longer it takes to process the outbound messages when they are being copied.

They don't need to analyze the data "on the fly"; they can store it where ever they like, and analyze it in depth at their leisure.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15889226 Thu, 13 Apr 2006 12:57:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15886957 jdir : Maybe they don't have to route to SF to analyze the packet. They just have to slow down the bandwith so they can capture all the craps on their network to analyze it. Now if they were pumping at full steam, their packet analyzers couldnt keep up so they end up having to slow down their network.

Just my 3cent speculations

]]> http://www.dslreports.com/forum/remark,15886957 Thu, 13 Apr 2006 02:59:08 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15886788 NormanS : They wouldn't have to route traffic through the center to analyze it.]]> http://www.dslreports.com/forum/remark,15886788 Thu, 13 Apr 2006 01:59:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15885958 jdir : Maybe the Bay Area broadband slow down because all the traffic route to AT+T "NSA" packet processing spying craps in San Francisco back-room.]]> http://www.dslreports.com/forum/remark,15885958 Wed, 12 Apr 2006 23:09:03 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15883206 d_l : Maybe you missed the info that you can start a trouble thread in SBC Direct: »/forum/sbcdirect and be moved to a rback or BRAS that does not have a usage overload.]]> http://www.dslreports.com/forum/remark,15883206 Wed, 12 Apr 2006 16:40:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15883164 NormanS :
said by TheGoog See Profile :

The instructions were to leave the modem on for 12 days until ATT actually provisioned the line and had "time" to initialize the "service".
Who gave you those instructions, and reasons? The only instructions I have ever seen, on new service, were to leave the modem on for ten days (NOT twelve days!), and that is to ensure that the connection ramps up to the maximum speed the line will support.

And about that Yahoo! stuff; everybody knows (except India tech support and Marketing) that you don't need the Yahoo! stuff. The only part of Yahoo! you can't avoid is their POP3 mail servers; you can avoid their SMTP servers by using 'smtpauth.sbcglobal.net'.

I ran a search of my contact list for "sbcglobal.net" email addresses and did my own little survey of over 35 customers. Same initial result among those who knew a little about computers and then a universal negative response among my friends as they actually followed my instructions and ran tests of their own. Typical was this response: "Me too Jer', I can't even get email at 4:00 PM".
Ignoring those of use with 'pacbell.net', 'ameritech.net', and 'swbell.net' accounts (among the others)?

As for the slowdown, worst case, for me, was half download speed for the Express package. I was always able to pull my email without more than a minor hiccup (which was related to issues with the Yahoo! mail servers).

The conclusion; ATT does not have the router or bandwidth capacity to deliver promised services as advertised! ATT has no intention of doing anything systemically about it's lack of capacity and honesty be damned. ATT is counting on the ignorance of the vast majority of Internet users to get away with what amounts to deceptive and fraudulent sales, advertising and service practices and is buying customers with worthless promises in advance of the deadline for No-Phone DSL. Indeed, the company "suggests" in no uncertain terms, that the DSL service be linked to your primary voice number, thereby insuring maintenance of the voice line in the future.

I'm now on a year contract and cannot switch service without significant penalties, so the mistake has been made.

The solution? Exposure of this practice in the Media and an ensuing customer "revolt". The hope? ATT will invest in whatever infrastructure necessary to deliver what it promises.
This peak hour slowdown did not affect me for the first four years and nine months of my service. And it was, at my last speed check, rectified by moving me to a different Redback router.

I have to conclude that your post has little to offer to help people with the slowdown issue, and is more of a rant than anything useful; including some allegations which may, or may not be accurate. My experience tells me not accurate is most likely.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15883164 Wed, 12 Apr 2006 16:34:37 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15882963 TheGoog : I've been a DSL user for years and have been happy with the service from an expensive independent provider in Seattle. So, when ATT told me I could save a great deal of money and get faster speeds, both down and up, if I were to switch to their "Pro" service, I bit on the bait. After all, the wire into my home came from the ATT switch near me and it was the same wire regardless of the provider or cost. That's what I told my friends who warned me not to do it. My independent ISP (The service which actually hosts my websites and email) said: "you'll spend more time on the phone trying to get it to work, than you'll spend on the Net." What did he know? He only help invent the Internet at M.I.T.. They were right! What I didn't know was that ATT, or whatever they call themselves at the moment, must give priority access to outside providers to insure there's no unfair competitive advantage and ATT, or so it seems, does not have the technical capacity to handle it's own customers.

Installation: 12 aggregate hours trying to explain to a number of "tech support" people in India and The Philippines that I only wanted the gateway, not all the other services. No Yahoo, no mail, no instant messages, just the wire! My outgoing mail would go through ATT, the incoming from my ISP. The web connection, direct through ATT. Simple. After many gyrations and reconfigurations, it all seemed to work.

The instructions were to leave the modem on for 12 days until ATT actually provisioned the line and had "time" to initialize the "service". OK, done. Meanwhile, to observe their progress, I conducted "Speed" tests using three different tests to determine whether I was getting the speed advertised and promised.

After 12 work days the results were truly disappointing. Nowhere near the download speeds advertised. It couldn't be the Company's fault, "I must be doing something wrong." Back on the phone, reboot the Modem, re-check all the connections, send a serviceman out to check the line. In all several days of fiddling around. Finally on one of the phone calls I got a Technical Support person who spoke English and whom, to my surprise had both an actual pulse and brain. She told me that the "System" had neglected to automatically register my authorized speed and she would do so manually. Bingo, or so I thought. She also gave me a back door phone number in case I need further assistance.

More tests; same result. Good speed in the morning and a steady decline to unacceptable levels in the afternoon and evening. It seemed that the results were load dependant. (The more traffic, the slower the speeds) More phone calls, no results.

Then, I got a phone call from a Technician who actually was a technician. A real engineer, who had stumbled on one of my open work orders and was trying to follow up. I'll call him Bob for his protection. Bob said that the technician who was supposed to come out to check the line never showed up. The outside person claimed he/she couldn't find the phone box which is located at the end of the feed line in plain sight! Ok, it was raining, maybe he/she didn't want to get wet.

Bob was on the case, gave me his direct phone number, email and promise that he would find the trouble, if he could. For brevity, I won't go through all of the processes, except to say that Bob must have spent, at least 15 hours rebuilding my service. He found line troubles, rebuilt the connections on both sides of the service, enlisted buddies in other departments, spent hours with me running real-time tests and generally lost a great deal of sleep worrying about keeping the company's promise of service.
Of course, Bob was no expert, he had only been with the company 26 years. A mere child, he. After receiving a copy of this, Bob forwarded it to his 3 up line supervisors and was given permission to help, if he could, without "violating Company Propriety."

More speed tests using ATT/SBC's own meter and checking against two other tests. Same result. Lower the speed limits, raise the speed limits, nothing worked. Still, almost acceptable downloads in the morning when traffic was low, unacceptable the moment the kids got out of school. A steep decrease in speed beginning at exactly 3:15 and continuing till late in the evening, except for Friday and Saturday nights when the web surfers really slowed things down.

I did some outside research on a DSL rating website: www.dslreports.com and found that a common complaint about the same symptom plagued other unhappy PacBell/SBC/ATT customers. I ran a search of my contact list for "sbcglobal.net" email addresses and did my own little survey of over 35 customers. Same initial result among those who knew a little about computers and then a universal negative response among my friends as they actually followed my instructions and ran tests of their own. Typical was this response: "Me too Jer', I can't even get email at 4:00 PM".

The conclusion; ATT does not have the router or bandwidth capacity to deliver promised services as advertised! ATT has no intention of doing anything systemically about it's lack of capacity and honesty be damned. ATT is counting on the ignorance of the vast majority of Internet users to get away with what amounts to deceptive and fraudulent sales, advertising and service practices and is buying customers with worthless promises in advance of the deadline for No-Phone DSL. Indeed, the company "suggests" in no uncertain terms, that the DSL service be linked to your primary voice number, thereby insuring maintenance of the voice line in the future.

I'm now on a year contract and cannot switch service without significant penalties, so the mistake has been made.

The solution? Exposure of this practice in the Media and an ensuing customer "revolt". The hope? ATT will invest in whatever infrastructure necessary to deliver what it promises.

And, maybe give Bob a raise!]]> http://www.dslreports.com/forum/remark,15882963 Wed, 12 Apr 2006 16:08:53 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15878894 YFY : Toaster had me moved to a new router in less than 24 hours after I posted on SBC Direct.

That's incredible service!]]> http://www.dslreports.com/forum/remark,15878894 Tue, 11 Apr 2006 23:32:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15878772 fubulg6000 : Toaster helped me uncap my line a long time ago. Worked great for a few months until I needed to renew my contract to lower the price. Ended up getting stuck with 3mb.

I'm on the same boat with you guys now. So who should I call try and get this fixed? SBC has been good with me in the past, so I'm hopeful they fix it. ]]> http://www.dslreports.com/forum/remark,15878772 Tue, 11 Apr 2006 23:13:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15878244 SandyLP : I thought I'd try Astound Cable since I use them for cable TV. They only service the cities of Walnut Creek and Concord in the Bay Area. I've used SBC for the past 6 years and have been pleased with the service (until recently), so I'll compare the two for a month to see which is better. ]]> http://www.dslreports.com/forum/remark,15878244 Tue, 11 Apr 2006 21:50:43 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15877070 srsly : i've been on the pro plan for 3 weeks now. during non-peak the speed is great ~2.6 Mbps. but from 4:00pm to 12:00am, speed dips to ~500k. what the hell is going on???? I'm in San Jose, Evergreen area.

-]]> http://www.dslreports.com/forum/remark,15877070 Tue, 11 Apr 2006 19:14:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15876817 NormanS :
said by SandyLP See Profile :

I think it's time to give cable a try. 8 Mbps/1.5 Mbps for $45.00 is better than the fluctuating speeds that most of us are enduring now. I'll keep SBC for another month and compare the two.
Comcast users have reported speed problems in the S.F. Bay Area; and the Comcast forum has a number of threads relating speed problems with that service. If you are in a Comcast region, you might be in a "frying pan/fire" situation. You may want to consider DSL Extreme, Speakeasy, or Sonic, instead.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15876817 Tue, 11 Apr 2006 18:39:50 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15875895 SandyLP : I think it's time to give cable a try. 8 Mbps/1.5 Mbps for $45.00 is better than the fluctuating speeds that most of us are enduring now. I'll keep SBC for another month and compare the two. ]]> http://www.dslreports.com/forum/remark,15875895 Tue, 11 Apr 2006 16:26:24 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15872210 ws : Whats wrong with SBC?
Pro Plan
Your Throughput

Download = 288.25 kbps
Upload = 436.87 kbps
--
^^--sign here]]> http://www.dslreports.com/forum/remark,15872210 Tue, 11 Apr 2006 01:33:05 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15871169 natrlhy : I also wanted to post an update after being moved from rback37 in SF to bras19 in Pleasanton. I am having the direct forum close out my thread due to being VERY VERY satisfied after the move. Many thanks to toaster and beach boy for handling my issue with the most stellar support.

I have the grandfathered 6016/608 single static IP package. Things are back to normal and I couldn't be happier at this time.
The move even cut out 1 hop on a traceroute!

Here are my before and after results. I hope it's not Too Much Information!

==================

3/23/06 @ 12:44AM

This is normal! Late nights speeds are what they should be.

Test #: #1160118

»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/50···43103383

Current Line stats:

Operational data report : near end (Downstream)
-----------------------------------------------
Attainable line rate : 7724 kbit/sec
Attainable Atm rate : 7232 kbit/sec
Used line rate : 6488 kbit/sec
Fast used Atm rate : 6016 kbit/sec
Interleaved used Atm rate : 0 kbits/sec
Rel. capacity occupation : 84
Noise Margin : 8 dB
Line attenuation : 36 dB
Output Power : 19 dBm

Operational data report : far end (Upstream)
--------------------------------------------
No data available.

03/23/06 @ 8:40AM

Another perfect speed test off-peak hours:

Test # 1160307
»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/50···43132447

2006-03-23 11:55:42 EST:
»/speedtests/50···43132942

»/speedtests/50···43134185

dslreports.com speed test result on 2006-03-23 12:16:25 EST:
4890 / 483
Your download speed : 4890 kbps or 611.3 KB/sec.
That is 211.4% better than an average user on pacbell.net

Your upload speed : 483 kbps or 60.3 KB/sec.
That is 36% better than an average user on pacbell.net

3/23/06 @ 9:22PM

Another horrible speed test at night.

Test #1161420
»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/15···43177865

3/24/06 @ 8:55AM

I was ripped and rebuilt on the router this morning by ASI. They said they are trying to move dynamic IP customers off of routers with static IP customers to aleviate the slowdown problems.

The ticket will remain open until monday.

Operational data report : near end (Downstream)
-----------------------------------------------
Attainable line rate : 7440 kbit/sec
Attainable Atm rate : 6944 kbit/sec
Used line rate : 6488 kbit/sec
Fast used Atm rate : 6016 kbit/sec
Interleaved used Atm rate : 0 kbits/sec
Rel. capacity occupation : 87
Noise Margin : 8 dB
Line attenuation : 36 dB
Output Power : 19 dBm

Operational data report : far end (Upstream)
--------------------------------------------
No data available.

3/34/06 @ 5:35PM PST

Test #1162348

»support.sbcglobal.net/cgi-bin/sp···obal.net

»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/34···43250620

dslreports.com speed test result on 2006-03-24 20:37:00 EST:
3400 / 486
Your download speed : 3400 kbps or 425 KB/sec.
That is 113.1% better than an average user on pacbell.net

Your upload speed : 486 kbps or 60.8 KB/sec.
That is 38% better than an average user on pacbell.net

»/speedtests/43···43250709

dslreports.com speed test result on 2006-03-24 20:38:30 EST:
4214 / 489
Your download speed : 4214 kbps or 526.7 KB/sec.
That is 164.2% better than an average user on pacbell.net

Your upload speed : 489 kbps or 61.1 KB/sec.
That is 38.9% better than an average user on pacbell.net

=================

03/26/06 @ 11:31AM

»support.sbcglobal.net/cgi-bin/sp···obal.net

»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/49···43401583

dslreports.com speed test result on 2006-03-26 14:33:04 EST:
4790 / 489
Your download speed : 4790 kbps or 598.8 KB/sec.
That is 188.5% better than an average user on pacbell.net

Your upload speed : 489 kbps or 61.2 KB/sec.
That is 38.9% better than an average user on pacbell.net

=================
3/28/06 @ 8:54PM

Now this is really bad:

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 231.75 kbps
Upload = 312.59 kbps

7:01PM PST

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 1.603 Mbps
Upload = 516.12 kbps

============

04/02/06 11:15PM

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 52.40 kbps
Upload = 510.92 kbps

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 1.131 Mbps
Upload = 516.06 kbps

»/speedtests/11···44045044

dslreports.com speed test result on 2006-04-03 02:17:25 EST:
1167 / 399
Your download speed : 1167 kbps or 145.8 KB/sec.
That is 32.8% worse than an average user on pacbell.net

Your upload speed : 399 kbps or 49.9 KB/sec.
That is 6.4% better than an average user on pacbell.net

=================

4/3/06 @ 8:08PM

Test #1176803

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 1.503 Mbps
Upload = 509.94 kbps

=================

4/4/06 @ 6:18PM PDT

Test #1178242

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 3.259 Mbps
Upload = 516.19 kbps

==============

4/5/06 @ 11:15PM PDT

I've been moved to a new router in pleasanton!

Test #1180090

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 5.026 Mbps
Upload = 516.12 kbps

»/speedtests/49···44304674

dslreports.com speed test result on 2006-04-06 02:24:34 EST:
4840 / 489
Your download speed : 4840 kbps or 605.1 KB/sec.
That is 191% better than an average user on pacbell.net

Your upload speed : 489 kbps or 61.2 KB/sec.
That is 32.1% better than an average user on pacbell.net

==================

4/8/06 @ 10:53AM PDT

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 5.009 Mbps
Upload = 517.12 kbps

===================

4/10/06 @ 8:41AM PDT

Test #1185028

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 5.009 Mbps
Upload = 509.94 kbps

dslreports.com speed test result on 2006-04-10 11:44:11 EST:
4840 / 484
Your download speed : 4840 kbps or 605.1 KB/sec.
That is 192.4% better than an average user on pacbell.net

Your upload speed : 484 kbps or 60.5 KB/sec.
That is 37.1% better than an average user on pacbell.net

7:11PM PDT

Test #1185732

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 5.009 Mbps
Upload = 516.06 kbps

»/speedtests/48···44721682

dslreports.com speed test result on 2006-04-10 22:15:03 EST:
4710 / 488
Your download speed : 4710 kbps or 588.7 KB/sec.
That is 183.9% better than an average user on pacbell.net

Your upload speed : 488 kbps or 61 KB/sec.
That is 38.6% better than an average user on pacbell.net

Operational data report : near end (Downstream)
-----------------------------------------------
Attainable line rate : 8012 kbit/sec
Attainable Atm rate : 7520 kbit/sec
Used line rate : 6484 kbit/sec
Fast used Atm rate : 6016 kbit/sec
Interleaved used Atm rate : 0 kbits/sec
Rel. capacity occupation : 81
Noise Margin : 8 dB
Line attenuation : 36 dB
Output Power : 19 dBm

Operational data report : far end (Upstream)
--------------------------------------------
No data available. ]]> http://www.dslreports.com/forum/remark,15871169 Mon, 10 Apr 2006 22:36:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15865336 NormanS : On 2006-03-31 I posted that I had been switched from Redback-14, Santa Clara to Redback-11, Pleasanton. Off and on, I have been checking speed test, using »support.sbcglobal.net/dsl/speedtest/, and Santa Clara since then. Here are the results:
=====================================
2006-03-31 1109 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 325.20 kbps
 
=====================================
2006-03-31 1315 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.300 Mbps
Upload = 322.06 kbps
 
=====================================
2006-03-31 1731 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.254 Mbps
Upload = 302.34 kbps
 
=====================================
2006-03-31 1833 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.300 Mbps
Upload = 306.04 kbps
 
=====================================
2006-03-31 2155 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 319.48 kbps
 
=====================================
2006-04-01 0050 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.260 Mbps
Upload = 320.76 kbps
 
=====================================
2006-04-01 1004 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 323.62 kbps
 
=====================================
2006-04-01 1543 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 324.92 kbps    (Synch dropped to 384/384)
Upload = 322.06 kbps
 
=====================================
2006-04-01 1705 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.267 Mbps    (Synch back at 1536/384)
Upload = 326.53 kbps     (after equipment power cycle)
 
=====================================
2006-04-01 1705 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.300 Mbps
Upload = 326.53 kbps
 
=====================================
2006-04-02 1705 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.301 Mbps
Upload = 323.62 kbps
 
=====================================
2006-04-02 2141 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 331.12 kbps
 
=====================================
2006-04-02      -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 323.88 kbps
 
=====================================
2006-04-02      -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 323.62 kbps
 
=====================================
2006-04-03      -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 323.62 kbps
 
=====================================
2006-04-03 2135 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 319.48 kbps
 
=====================================
2006-04-04 1322 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.280 Mbps
Upload = 319.23 kbps
 
=====================================
2006-04-04 1722 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.222 Mbps
Upload = 319.48 kbps
 
=====================================
2006-04-04 1915 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.280 Mbps
Upload = 323.62 kbps
 
=====================================
2006-04-06 0954 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 322.32 kbps
 
=====================================
2006-04-06 1542 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.306 Mbps
Upload = 322.06 kbps
 
=====================================
2006-04-06 1958 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.241 Mbps
Upload = 328.40 kbps
 
=====================================
2006-04-06 2321 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.261 Mbps
Upload = 323.88 kbps
 
=====================================
2006-04-07 0837 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.301 Mbps
Upload = 322.32 kbps
 
=====================================
2006-04-07 1820 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.280 Mbps
Upload = 323.62 kbps
 
=====================================
2006-04-07 2212 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 312.50 kbps
 
=====================================
2006-04-08 1024 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.273 Mbps
Upload = 317.71 kbps
 
=====================================
2006-04-09 2328 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 407.53 kbps    (Synch dropped to 480/384)
Upload = 322.32 kbps
 
=====================================
2006-04-09 2346 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.300 Mbps    (Synch back at 1536/384)
Upload = 322.06 kbps     (after equipment power cycle)
I had two events where I first notice a speed drop. I checked my SS4100 stats, and notice that my synch had also dropped. I powered down computer, router, and modem, then did a few chores around the house. Not major time consuming stuff; just something productive that would take about five minutes, or so.

After which I would bring up the SS4100 and wait for the lights to settle. I have the modem handling the PPP session, so I would consider the connection settled on three green lights: Power, DSL, and Internet.

After the modem settled, I would power up the router, and wait for the lights to settle. The SS4100 Ethernet light would be lit almost immediately after powering up the router; but I waited for the POST indication on the router to clear.

Last I would bring up the computer. Do a few manual settings for DynDNS housekeeping, then run the speed test. In both cases where I had a synch speed decrease, the power cycle brought me back to full synch speed.

Alas, I am still seeing a somewhat wide variation in my SNR. Typically between 11.5 and 14.5. Until I can check my line at the NID, I am reluctant to attempt a switch to Pro. The minimum SNR that I see is the problem. I don't know how much to expect the SNR to decrease as a result of synch at a higher rate.

I should add my thanks to Toaster for his work with my line issue.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15865336 Mon, 10 Apr 2006 03:00:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15865159 TryingToHelp3 : Hmmm... people paying for Pro speeds but getting lower than basic speeds! Does that seem fair? I'm totally surprise this hasn't made it onto the News or even a class action lawsuit filed.

I don't know what the physical cause of the problem is at. I keep hearing exhausted routers.

This entire problem is caused by poor planning by AT&T. A case of right hand don't know what the left hand is doing. On one hand, the great idea to reduce prices to $12 for basic and $17 for pro dsl. Then on the other hand, the bad idea to move job responsibility from one department to another department NOW because of restructuring, reorganizing, or transforming to save money. This new department, in "a cheaper city", are unable to handle the surge in New Installs and don't know how to upgrade routers when it's nearing capacity. Now, AT&T has to spend more money to fix this problem. "Save the company money, no matter how much it cost to do it."

Do the people at the call center in India know or believe you about the Exhausted Routers? I think not. They'll still make you power cycle your modem and run through the entire list of things in order to try and blame the customer of the slow speeds.

Will AT&T acknowledge this problem? I think not. Will they give money back? Not voluntarily. If you don't complain, they won't do anything. And a lot of ignorant customers out there probably don't even know this is happening. For those who do complain, then AT&T will move them to another router. But that won't stop the new router from becoming exhausted. And if too many people call in, it won't stop them from moving you back to an exhausted router because they need to move the next caller. They are just going to play the shell game until they can get new equipment in. At least, we hope they are going to get new routers in.

It's a good thing I left AT&T DSL before all this started. I feel story for the people stuck on the one year commitment and can't get out now.]]> http://www.dslreports.com/forum/remark,15865159 Mon, 10 Apr 2006 01:39:02 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15856654 YFY : I have had the SBC 'Pro' package for just over a year. Connection was good (about 2400 down/425 up) until a few months ago.

I've been keeping track of the throughput for the past few weeks. Throghput seems to be related to time of day. During the week before 8:00 AM I get 2400-2500 down/400-500 up. In the evening after 6:00 PM it's 600-900 down and 350-450 up. Weekends are mixed.

Called support this past week and went through the drill with tech support in India: power cycle modem, turn off antivirus software, etc. Tech was supposed to come to check out my line a few days ago. Not sure if they did come out or what they found. I guess I'll need to follow up to find out.

I'd be willing to re-up with SBC for another year if they can get this resolved within the next week or so. If not, I'm heading for Sonic or DSLx.]]> http://www.dslreports.com/forum/remark,15856654 Sat, 08 Apr 2006 16:35:16 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15856586 d_l : How to be certain it is a problem at your gateway router (redback or BRAS):

Use the SBC speed test site to test as traffic to it is carried over the SBC backbone and we know for a fact that the backbone has the bandwidth capacity.

Check your speeds before 3:00 PM and then again at the worst times, say 6:00 to 9:00 PM on Mon through Thurs and also on Sundays. If you notice a significant speed difference between the early speeds and the prime time speed then you have the slowdown problem.

If the techs that made the excuses were at the Tier 1 level, then don't worry about it because they are probably off shore and totally out of the loop.]]> http://www.dslreports.com/forum/remark,15856586 Sat, 08 Apr 2006 16:25:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15856291 Brett65 :
said by kalb3 See Profile :

I recently switched to the pro package and since a first burst of speed to 2.5 and 418 up my speed has done nothing but slow down.
This is the exact same problem I have experienced. I joined this forum, after using the testing recommended here by SBC/ATT techs.

Initially, after upgrading to the 'Pro' package my speed increased and things were going well (for about a week) then they ground to a halt. I came up with my own theories about what was happening...thought I was expecting too much...then, after stewing over this last weekend spent this week on the phone with ATT techs (Level 1 & Level 2) and have experienced a little better speed but not truly what I expected or am now paying for.

At a couple of points earlier this week (during two different calls) I felt like the Techs were making excuses for the slow service with statements like, "While the line seems slow it is still faster than..." I also felt they were quick to blame my apparent speed slowdown on my computer and my software (specifically McAfee Firewall, etc) by using the line speed capacity my router is reporting (3008, 512) as evidence to support their statements and undermine my complaint. I uninstalled the McAfee firewall earlier in the week; experienced the same speed problems with McAfee absent; reinstalled the McAfee and am back at the same place. I haven't called for an update since Thursday evening but there is supposedly a trouble ticket open for ATT to check the lines.

I've been tracking my speeds since last Tuesday. It seems to vary widely from 881 down to 2542 down; 405 up to 439 up. Time of day also seems to have an impact which leads me to believe it is a problem with the Network and not my computer, software, router or lines.

I am searching for a solution to this problem. I am willing to do my part...but I don't feel ATT/SBC is willing to do theirs.

Brett.]]> http://www.dslreports.com/forum/remark,15856291 Sat, 08 Apr 2006 15:33:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15851370 anon : I called them a week ago (SBC DSL), i live in Santa Clara CA, and they said they were switching to Fiber optic lines or whatever that high speed material is called they use for wiring and that it was most liekely the cause of the shitty dsl preformance i have been getting, dont know if its true or not but right now im really gating my dsl and SBCs f*#@ing contract im stuck under. ]]> http://www.dslreports.com/forum/remark,15851370 Fri, 07 Apr 2006 19:18:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15847089 kalb3 : I recently switched to the pro package and since a first burst of speed to 2.5 and 418 up my speed has done nothing but slow down. I have called tier 2 3x and they ripped and rebuilt my connection. Also ASI/ATT moved me to a new router and after an initial speed of 2.4 and 418 up, the throughput slowed to between 700 and 1.2 down and as little as 37 to 156 up. This is way under the rate of between 1.5 to 3.0 and 384 or more up that they promise. I am considering a class action law suit as well as contacting the PUC and FCC (usually useless, because all these agencies do is contact SBC to "resolve the issue"). If anyone is willing to join such a class action, record your speeds and latency over a week or two time period (also recording time and date) and contact me on this forum. I am convinced that ATT/SBC is using equipment that is overcrowded and not up to the traffic it is handling. Also there is software on the pipe that "automatically" adjusts each subscriber's throughput, supposedly to maximize, but I believe it is actually adjusting for traffic which is likely over-subscribed both on the cable as well as the WAN equipment and the email servers (I have seen similar slow down problems there). I am so certain of this because this same location in 2001 into 2002 had a 5 IP stack and 3.3 down and 384 + up reliably. Let me know if you are interested in the class action and I will give a public email address for you to send contact information to...
By the way, I am a PC/Network Tech. and a former SBC/ASI DSL Tech. so I do know what I am talking about. The next thing SBC/ATT will do to keep us paying for our speed addiction is to upgrade us to project "Lightspeed" with fiber to neighborhood or in the rare instance in CA, fiber to curb at elevated prices for genuine speed (until that equipment becomes over-subscribed where it hits the copper and present WAN Appliance bottleneck which will be quick-they need to invest in cleaner lines, more network equipment and REAL CUSTOMER SERVICE AND SUPPORT that is knowledgeable and REALLY care about their jobs (there are a few out there, but most employees are so tired of the system that they are worn down and just waiting to retire; these fixes are unlikely to happen without pressure from us consumers.)

kalb3]]> http://www.dslreports.com/forum/remark,15847089 Fri, 07 Apr 2006 08:27:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15846062 aznmagic2015 : Hmm...so I'm not the only one losing connection and sync too along with the slow downs?]]> http://www.dslreports.com/forum/remark,15846062 Fri, 07 Apr 2006 00:47:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15844267 sragle : I am getting fed up with SBC. check out my review I updated, you can see how much head ache they are giving me with their lack of planning before doing maint.

»Review of Pacific Bell - SBC by sragle

I had Pacbell DSL since 2001 and its been very good service to me till this last couple months when they annouce the $13 deal, everything seems gone down hill on their service since then.
I will now call SBC Stupid Broadband Company
:(]]> http://www.dslreports.com/forum/remark,15844267 Thu, 06 Apr 2006 20:14:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15844140 anon : So i guess im not the only one, for about two months my DSl has been performing like shit. I have the SBC Yahoo DSl pro package which is 512/3mbps and throughout the past two months during the day; morning, afternoon, evening, etc. the actual rate ive been getting is usually a downstream in the 300s, and it performes like its slower and even stagnet all the time. I just tested it now and its 412/66kbps... Sometimes it is 2500 but not too often it seems. Even worse when surfing the web or playing online games the dsl just hangs and i loose broadband connection very often, sometimes it will just stay off for 30 min at times. I have the 2wire router utilizing the LAN connection and there is nothing interefering with the line and i have it properly hooked up to a phone jack. It used to work like it should for 3 months then all of the sudden its all bad, what the hell is going on?? ]]> http://www.dslreports.com/forum/remark,15844140 Thu, 06 Apr 2006 20:01:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15834728 anon : Will this help?

»www.fcc.gov/cgb/complaints_general.html]]> http://www.dslreports.com/forum/remark,15834728 Wed, 05 Apr 2006 15:23:27 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15831175 mcentrelli : I have been switched now for a 2nd time to a new router/port and still having same slow down issues. 1st Rback 14 port 10 to Rback 13 port 10, then to Rback 13 port 8. Numerous calls to residential support center, numerous tickets opened and closed without results, tech to house (no problem found), same old story. I can't even get a credit on the account, because they won't credit until the issue is resolved! Going on 3 months now. I'm surprised the Chronicle's Lazerus has not got a hold of this. Another thread mentioned the PUC has been notified, anyone know how to follow up on that?]]> http://www.dslreports.com/forum/remark,15831175 Wed, 05 Apr 2006 01:28:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15830612 anon : You have a flat and you rotate the tires and hope the problem will go away? ]]> http://www.dslreports.com/forum/remark,15830612 Tue, 04 Apr 2006 23:34:08 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15828583 Mortis : my problems went away for about a week when they switched me to the new router. now they are back.......
--
**BBr|UT Clan überadmin** BBr|ET /rcon Admin**]]> http://www.dslreports.com/forum/remark,15828583 Tue, 04 Apr 2006 18:25:59 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15828165 bigtedshred :
said by magic168 See Profile :

Switched to a new router, no results. Now they want to send a tech out, and I'm sorry, but I don't think that will do anything.
I wouldn't be so fast to say that. I had the techs come to my house and get everyone on a conference call. They then switched me to a new router and ran a speed test (yes, it happens right away). first try didn't work, second one, bam! I'm guessing I've been running at 2.5M down 24/7 for a month (my original posts are somewhere in the middle of this thread).]]> http://www.dslreports.com/forum/remark,15828165 Tue, 04 Apr 2006 17:22:28 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15826500 Zorglub : I posted in the support forum when my speeds were down to 400-700 kpbs downstream (from a normal 1200). I got moved to a new DSLAM and yesterday my speeds were back up to normal 1200/310. Thanks Toaster.]]> http://www.dslreports.com/forum/remark,15826500 Tue, 04 Apr 2006 13:29:27 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15823839 joey408 : I THINK THINGS ARE STARTING TO SLOW DOWN AGAIN!! THIS IS RIDICULOUS AFTER BEING SWITCHED A NEW ROUTER 4 WEEKS AGO!]]> http://www.dslreports.com/forum/remark,15823839 Tue, 04 Apr 2006 00:57:54 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15823042 theyipper : For me, the slowdowns (pro: getting cut down to ~500kbps from ~2200) have been occurring for past few months, from ~4pm-midnight, consistently.

Tracing route to www.yahoo.akadns.net [66.94.230.45]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms adsl-63-195-115-14.dsl.snfc21.pacbell.net [63.195.115.14]
2 12 ms 12 ms 11 ms adsl-63-195-115-254.dsl.snfc21.pacbell.net [63.195.115.254]
3 13 ms 12 ms 12 ms dist1-vlan60.snfc21.pbi.net [216.102.187.130]
4 12 ms 12 ms 13 ms bb1-10g2-0.snfcca.sbcglobal.net [216.102.176.224]
5 12 ms 13 ms 13 ms core1-p14-0.crsfca.sbcglobal.net [151.164.243.125]
6 12 ms 14 ms 15 ms bb1-p1-0.crsfca.sbcglobal.net [151.164.240.134]
7 14 ms 13 ms 13 ms ex1-p14-0.eqsjca.sbcglobal.net [151.164.41.10]
8 14 ms 14 ms 13 ms asn10310-yahoo-10g.eqsjca.sbcglobal.net [151.164.248.58]
9 15 ms 14 ms 15 ms ge-4-0-0-p461.msr1.scd.yahoo.com [216.115.106.211]
10 15 ms 14 ms 15 ms ten-1-3-bas1.scd.yahoo.com [66.218.82.217]
11 15 ms 15 ms 15 ms p14.www.scd.yahoo.com [66.94.230.45]]]> http://www.dslreports.com/forum/remark,15823042 Mon, 03 Apr 2006 22:56:00 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15822953 anon : When they ATT offered DSL for under $15/mo., what did they expect to happen? Of course things are slow at night! The infrastructure is incapable of handling the traffic.

Why is anyone surprised?

Most of the new DSL sign ups could care less about absolute speed--it is so much better than the dial-up AOL they just cancelled.]]> http://www.dslreports.com/forum/remark,15822953 Mon, 03 Apr 2006 22:45:54 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15821929 anon : Well i can guarantee that I will not renew with SBC/ATT when my contract is up. When I first signed up for express back in 04, i was getting consistent download speeds of 1200. Over the last several months, i'm getting, on average, 600. From out of nowhere, my speed is chopped in half.

I'm not interested in jumping through hoops with any vendor to simply restore what had been regular and reliable service, and i'm just not interested in excuses. It should just work. Period.

If SBC/ATT can't get their act together, so be it. Thankfully there are alternatives.]]> http://www.dslreports.com/forum/remark,15821929 Mon, 03 Apr 2006 20:50:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15820667 joey408 : i totally agree with the person above me !!!!!!!!!

AMEN.]]> http://www.dslreports.com/forum/remark,15820667 Mon, 03 Apr 2006 18:01:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15817878 anon : If they only move one person at a time without investing newer and better equipment, I guess they are not fixing the problem. ]]> http://www.dslreports.com/forum/remark,15817878 Mon, 03 Apr 2006 11:24:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15816727 magic168 : I am pretty close to my limit as well. Switched to a new router, no results. Now they want to send a tech out, and I'm sorry, but I don't think that will do anything.

I loved my consistent speeds while I was with SBC up til this January...now they are just ridiculously slow, and there are more options now.]]> http://www.dslreports.com/forum/remark,15816727 Mon, 03 Apr 2006 04:56:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15816489 natrlhy : Thanks for posting your findings NormanS. I will begin seeking a similar plan of action... moving me to a different rback router. I've had the same static IP for 5 years, but since there are no signs of things improving by just waiting, I will have to move to a different router if I expect things to improve.]]> http://www.dslreports.com/forum/remark,15816489 Mon, 03 Apr 2006 02:09:26 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15816258 NormanS : I had supposed that they were handling Pro customers on a priority; but a little birdie chirped that it was a "first come, first served" basis.

Take a number and wait in line. It was close to a month, I think, from the time I posted in SBC Direct until they got around to the move. The time will depend upon the number of tickets opened, I am sure. There's only so many guys who can actually effect the moves.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15816258 Mon, 03 Apr 2006 00:47:30 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15815200 cholt : Congratulations, and keeping fingers crossed that things keep working better for you. I'm hopeful that your success means that I might see progress here too. A couple of weeks ago, I posted in SBC Direct regarding my slow router (rback36). Beach Boy promptly opened a ticket with AT&T. When I contacted AT&T to follow up on the ticket, I was told that they'd add my number to the "thousands" of others with the same slowdown problem. No estimate of if or when a router change would happen. I'm on the Pro package, and only getting 600k down in the evenings.

Anyway, I'm glad to hear that someone is seeing an improvement - gives me something to hope for!
--
Chris Holt]]> http://www.dslreports.com/forum/remark,15815200 Sun, 02 Apr 2006 21:54:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15805959 bichi : Appears I was move from RBack35 to Bras2 within the past two days.
Thanks, Toaster/SBC Direct!
First time in 3 months, speed has been close to normal during "slow" evening hours.
3000/512 - usual speed: 2526/433 - Sunnyvale, Calif

#1171652 - Mar 31, 2006 - 09:32pm PST
Download = 2.457 Mbps
Upload = 426.66 kbps

Moved from "rback35-g1-0.snfcca.sbcglobal.net" to "bras2-l0.pltnca.pbi.net"]]> http://www.dslreports.com/forum/remark,15805959 Sat, 01 Apr 2006 11:56:56 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15804127 NormanS : They changed my aggregation router this morning. Log entry spanning my last connect to the old router (Redback 14 in Santa Clara) and the new router (Redback 11 in Pleasanton):
2006/03/30 18:50:44 GMT E |PPPoE        |rx AC Name: 90064060300098-rback14.sntcca
2006/03/30 18:50:44 GMT E |PPPoE        |tx PADR, id: 0000, ac: (NULL), sn: (NULL)
2006/03/30 18:50:44 GMT E |PPPoE        |rx PADS id: 7A9D
2006/03/30 18:50:44 GMT E |PPP          |LCP neg PAP
2006/03/30 18:50:44 GMT E |PPP          |LCP up
2006/03/30 18:50:45 GMT E |PPP          |IPCP nak option: 3
2006/03/30 18:50:45 GMT E |PPP          |IPCP nak option: 129
2006/03/30 18:50:45 GMT E |PPP          |IPCP nak option: 131
2006/03/30 18:50:46 GMT E |PPP          |IPCP up  ip: 71.131.220.118, gw: 71.131.223.254, dns: 68.94.156.1, 68.94.157.1
2006/03/30 18:50:57 GMT E |Ethernet     |Link 1 Up - 100Base-TX Full Duplex
2006/03/30 18:51:00 GMT E |DHCP Server  |Address 192.168.1.64 given out to 00:09:5b:2c:f2:3b
2006/03/30 18:51:00 GMT E |SNTP Client  |Updated time from Primary server 132.163.4.101
2006/03/30 19:00:36 GMT E |Ethernet     |Link 1 Down
2006/03/30 19:00:42 GMT E |Ethernet     |Link 1 Up - 100Base-TX Full Duplex
2006/03/30 19:51:07 GMT E |SNTP Client  |server 132.163.4.101 (Primary) timeout
2006/03/30 19:51:21 GMT E |SNTP Client  |Updated time from Secondary server 129.6.15.29
2006/03/31 15:52:05 GMT E |DSL          |Link Down
2006/03/31 15:52:05 GMT E |DSL          |State: WAITING
2006/03/31 15:52:43 GMT E |DSL          |State: INITIALIZING
2006/03/31 15:52:51 GMT E |DSL          |State: WAITING
2006/03/31 15:52:55 GMT E |DSL          |State: INITIALIZING
2006/03/31 15:53:02 GMT E |DSL          |HYBRID 1
2006/03/31 15:53:02 GMT E |DSL          |Link up 2 US 384 DS 1536 (FAST:G.dmt)
2006/03/31 15:53:06 GMT E |PPPoE        |rx PADT id: 7A9D
2006/03/31 15:53:06 GMT E |PPP          |LCP down
2006/03/31 15:53:06 GMT E |PPP          |IPCP down
2006/03/31 15:53:07 GMT E |PPPoE        |tx PADI, id: 0000, ac: (NULL), sn: (NULL)
2006/03/31 15:53:08 GMT E |PPPoE        |rx AC Name: 90064070300150-rback11.pltnca
I had a minor issue due to a misconfiguration of a static route in my local router (Netgear FR114P), which kept me off of the Internet until I changed it (metric was one level too deep).
So far, I have not seen any evidence of a slowdown.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15804127 Sat, 01 Apr 2006 01:37:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15796755 CrowMag : I have been forgiving for three months now. As soon as my contract is up I am canseling my phone and dsl. I will go Comcast and cell phone only. SBC/ATT is the worst company I have ever delt with and I will never buy a product from them again. Tech came to my house tree times now and can't fix the slowdowns and won't even actknolage there is one
Goodby SBC/ATT you have lost a customer forever.]]> http://www.dslreports.com/forum/remark,15796755 Fri, 31 Mar 2006 00:14:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15794393 tranle :
said by d_l See Profile :

This isn't an ASI-caused problem, but is caused by the SBCIS ISP. Does bjt.net resell SBCIS routing and internet backbone services?
Well, I don't know how their business is setup. I have static IPs that are routed directly to their routers. So I don't see any SBC nodes on my path.]]> http://www.dslreports.com/forum/remark,15794393 Thu, 30 Mar 2006 18:03:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15792818 d_l : This isn't an ASI-caused problem, but is caused by the SBCIS ISP. Does bjt.net resell SBCIS routing and internet backbone services?]]> http://www.dslreports.com/forum/remark,15792818 Thu, 30 Mar 2006 14:09:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15792796 tranle : Hi,
I am with a small ISP (bjt.net) that is reselling SBC so I cannot ask SBC Direct. And my connection have slowed down completely since a few month ago (only getting 800kbs down and 420kbs up on a 3K/500 profile).

Does anybody knows if there is any tools I can use or some place I can ask for help (there used to be an ASI forum).

Thanks.]]> http://www.dslreports.com/forum/remark,15792796 Thu, 30 Mar 2006 14:05:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15792736 Mortis : switching routers totally resolved my speed issues, i still have some packet loss with large RWINs however. I can't figure that one out yet.
--
**BBr|UT Clan überadmin** BBr|ET /rcon Admin**]]> http://www.dslreports.com/forum/remark,15792736 Thu, 30 Mar 2006 13:54:20 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15790050 natrlhy : NormanS:

Could you update us regarding the results of your DSLAM change? I'm still seeing the heavy slowdowns at night and I hope the activities they perform for you resolve your issues. It could be a nice trend to see that some are getting their issues resolved.]]> http://www.dslreports.com/forum/remark,15790050 Thu, 30 Mar 2006 02:24:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15789643 ftthz : after changing my dslam and my rback and stuff my speed has returned to normal with the help of sbc direct; toaster and beach boy. :)]]> http://www.dslreports.com/forum/remark,15789643 Thu, 30 Mar 2006 00:19:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15789582 NormanS :
said by KLR4 :

At this point, if you are on the express package (384 - 1.5 down), you are just out of luck unless the download speed is dropped below 384 they don't need to do anything.
I wonder. I am guessing that the Pro customers are getting higher priority than the Express customers. After all, they are hit harder by the slowdowns.

I just got an update on my SBC Direct thread; they are going to switch me to a different DSLAM in the CO tomorrow morning. I have the Express package.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15789582 Thu, 30 Mar 2006 00:09:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15785031 d_l : I recently had some work on my connection which I think was part of the fix to my rback. After an ATM outage, I had poor daytime speeds that grew progressively worse throughout the day (down to several hundred kbps). Then at 3:00 PM, something was fixed or reset in the rback and the speeds immediately jumped to near normal. There was no outage associated with this reset. I actually had a speed test running right through it and could see the immediate change.

Maybe your situation is something like this; however, my upload speeds were unaffected.]]> http://www.dslreports.com/forum/remark,15785031 Wed, 29 Mar 2006 13:23:55 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15784663 natrlhy : It was shocking to me as well. I tried running multiple tests from the SBC Speed Test URL and I kept getting readings like that. Doing general browsing of the web, etc and trying to download files seemed normal, but it was slower that it normally was in the morning. Nothing on my LAN/router was different at the time of this test.]]> http://www.dslreports.com/forum/remark,15784663 Wed, 29 Mar 2006 12:44:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15784578 d_l : Why is your upload so low? Uploads are not affected by this slowdown. You have must other problems in addition to the standard evening slowdown problems. ]]> http://www.dslreports.com/forum/remark,15784578 Wed, 29 Mar 2006 12:32:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15784331 natrlhy : How much worse can this get?! And this is in the morning!
I have the 6016/608 grandfathered package...

=================
3/28/06 @ 8:54PM

Now this is really bad:

»support.sbcglobal.net/cgi-bin/sp···obal.net

Your Throughput

Download = 231.75 kbps
Upload = 312.59 kbps ]]> http://www.dslreports.com/forum/remark,15784331 Wed, 29 Mar 2006 12:00:55 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15781325 anon : At this point, if you are on the express package (384 - 1.5 down), you are just out of luck unless the download speed is dropped below 384 they don't need to do anything.

]]> http://www.dslreports.com/forum/remark,15781325 Tue, 28 Mar 2006 23:05:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15777654 NormanS :
said by g3ski See Profile :

said by NormanS See Profile :

Comcast Bay Area customers are also reporting problems. Less money to check out DSL Extreme. Sonic and Speakeasy are also good, but not as cheap
Aren't Sonic and Speakeasy using the same COs and the same rbacks as SBC/pacbell. Wouldn't they have the exact same issues as SBC/pacbell?
Yes, they are using the same COs. No, they are not using the same aggregation servers. The CLECs have their own aggregation servers, so they are not affected by the SBC aggregation server problems.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15777654 Tue, 28 Mar 2006 14:34:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15777496 g3ski :
said by NormanS See Profile :

said by Mrgraphics See Profile :
Comcast Bay Area customers are also reporting problems. Less money to check out DSL Extreme. Sonic and Speakeasy are also good, but not as cheap
Aren't Sonic and Speakeasy using the same COs and the same rbacks as SBC/pacbell. Wouldn't they have the exact same issues as SBC/pacbell?]]> http://www.dslreports.com/forum/remark,15777496 Tue, 28 Mar 2006 14:11:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15774649 gpotech : For the last few days, my download speed has almost dropped in half (from 1250 down to 720). This starts in the evening and ends in the morning.
I think it's time to give Pacbell a call and find out what is going on.

AT&T Yahoo! High Speed Internet Express-S Package
384 Kbps to 1.5 Mbps down]]> http://www.dslreports.com/forum/remark,15774649 Tue, 28 Mar 2006 02:17:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15774449 Wily_One : I don't know if it's because of the weather, but right now mine is pretty bad. Real choppy, and I lost sync just a minute ago.

Should be ~5000 kbps Down
]]> http://www.dslreports.com/forum/remark,15774449 Tue, 28 Mar 2006 01:16:56 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15774448 natrlhy : I also continue to see the slowdown during peak times. I have had my VP (virtual path) changed on rback37 two times now and this has not resolved the problem. At this point, moving me to a different rback router doesn't sound like it will resolve anything either. AT&T has outdone themselves in bringing more into the DSL fold. They have fully oversubscribed many of the rback routers, at least in the Bay Area. Moving from one exhausted router to the next does not alleviate the problems it seems.

I don't know how much more I can wait either. I have had DSL for almost 6 years now and I have never seen these types of problems the whole time. I also have the 6016/608 grandfathered single static IP package and it's hard to let go of it. I can't wait forever for these slowdown issues to be resolved either...

I'm venting as well, but I hope AT&T/SBC is listening...]]> http://www.dslreports.com/forum/remark,15774448 Tue, 28 Mar 2006 01:16:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15774424 anon : UGH. I notice the evening slowdown problem a few months ago. I hoped it would just go away, but alas... First, I called and they said I was on an older router. So they moved me to a new one, but screwed up my static ip. They had to send a tech out here just to call tech support back and get them to fix it. Duh!

Speeds are fine for a month or so. Then earlier this week, I get no sync for about 18 hours. I call. Then don't call me back, but it eventually works. But then the slowdown issue is back. I call. They say they'll fix it. They botch the ip thing again and I can't connect. Luckily this time they didn't waste my time with sending a tech and just fixed it. But, still the slowdown problem persists.

I'm trying hard to cut them some slack since, prior to the last few months, I had about six years of trouble free service. But I'm growing annoyed...

Venting,
Ryan]]> http://www.dslreports.com/forum/remark,15774424 Tue, 28 Mar 2006 01:10:12 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15766837 anon : What?]]> http://www.dslreports.com/forum/remark,15766837 Sun, 26 Mar 2006 23:11:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15762102 joey408 : i got an interesting result for my upload speed

»support.sbcglobal.net/cgi-bin/sp···obal.net]]> http://www.dslreports.com/forum/remark,15762102 Sun, 26 Mar 2006 01:30:16 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15761273 magic168 : Got a call from SBC saying I have been switched to a new router a few days ago. Been testing it and my speeds are as dismal as ever:

dslreports.com speed test result on 2006-03-25 22:29:43 EST:
1353 / 504
Your download speed : 1353 kbps or 169.1 KB/sec.
That is 21.1% worse than an average user on sbcglobal.net

Your upload speed : 504 kbps or 63 KB/sec.
That is 43.5% better than an average user on sbcglobal.net

The upload seems to be fairly consistent and has not ever degraded. The down speeds, however, is about 1/3 of my normal speeds.]]> http://www.dslreports.com/forum/remark,15761273 Sat, 25 Mar 2006 22:32:26 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15756325 ftthz : hrmm my line is back up after about a day of being down switched my rback ... speed was about 180kb at 8:30 pm started to loose my sync (if only i didn't loose sync and than my speed i'd be halfway back to normal not one third)and at about 100k-spikes upto 150kb/s once in a while at 9pm so guess i'm doing better than i was b4 which was about 70kb/s on my old rback ... its better than b4 but not exactly where it should be triple my speed at my peak time and i'll be back to normal. so 30kb/s more during peak hours a small improvement but every little bit helps i guess ]]> http://www.dslreports.com/forum/remark,15756325 Sat, 25 Mar 2006 00:14:12 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15753922 g3ski : I spent 9 hours with an onsite tech yesterday. they finally moved a business line with 13 IPs to a new redback, then rebuilt the circuit after slow speeds on the new redback.

Hopefully this change will stop the mid-day slowdowns and nighttime disconnects.

on rback14

The tech tested at 1500 down last evening. Then this morning I pulled 2100k down (best ever). As the morning continued, one user (direct IP to desktop) was losing his connection to an outside server every so often. By 1pm, he was losing his connection every 5 minutes. The DSL is not being dropped, and other users are still checking email without a problem, but we can't maintain persistent connections.

A ping plot to the WAN shows packet loss every so often. I caught it once on a traceroute....

hop #7 | 60% packet loss | 63.203.35.83 | rback14-g1-0.sntcca.sbcglobal.net | ?San Francisco, CA | 10ms

a line quality test from broadband reports showed 0% packet loss and avg 80ms.

I just started a smoketest now.

Uhg, what to do now. Need to maintain a persistent connection for more than 5 minutes. reconnecting once or twice a day is doable, but not every 10 minutes.

thanks all]]> http://www.dslreports.com/forum/remark,15753922 Fri, 24 Mar 2006 17:19:10 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15749344 natrlhy : The test over the past several days definitely displays an issue during peak times. I'm really not even sure a router change will help, but it's worth a try. I'm currently on rback37 out of SF.

Today's speed tests:

========================

03/23/06 @ 8:40AM

Another perfect speed test off-peak hours:

Test # 1160307
»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/50···43132447

2006-03-23 11:55:42 EST:
»/speedtests/50···43132942

»/speedtests/50···43134185

dslreports.com speed test result on 2006-03-23 12:16:25 EST:
4890 / 483
Your download speed : 4890 kbps or 611.3 KB/sec.
That is 211.4% better than an average user on pacbell.net

Your upload speed : 483 kbps or 60.3 KB/sec.
That is 36% better than an average user on pacbell.net

3/23/06 @ 9:22PM

Another horrible speed test at night.

Test #1161420
»support.sbcglobal.net/cgi-bin/sp···obal.net

»/speedtests/15···43177865]]> http://www.dslreports.com/forum/remark,15749344 Fri, 24 Mar 2006 00:28:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15749204 ftthz : I've had bad luck... so far lol... today outage in the morning in the 415 area code that seemed to be fixed later in the day but i'm still offline now (12hrs + down time) even now -.- called in a few times to lvl 2 techs and line techs seems like some intern problems they gotta deal with to fix the situation never had so problems in such a short time ... been with them from pabell -> sbc -> a&tt 8+ yrs just seems to get worst over time oh well hopefully it will be resolved soon. downtime = worst than slowdowns which i guess i can't have if i don't got any internet anyways. ]]> http://www.dslreports.com/forum/remark,15749204 Thu, 23 Mar 2006 23:58:20 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15747693 Poztron : I was getting the afternoon-evening slowdown on DSL Express and tracking it over several days it was pretty clear that it was a redback router issue.

I posted in the SBC Direct forum here and Beach Boy got me a trouble ticket. After a slight go-round (I had to call them to confirm the problem to get the ticket assigned), I got an appt. for a tech to come out. He concluded it was a router issue and put in for a router change. That took until today, but it finally was switched (after a couple of more phone calls). The speed now, at 5:28 has been consistent for the last hour or two: 1162/314. That beats what I'd been getting at this time of day, to say the least. I'll be interested to see if it improves over that at non-peak times. :)

All in all, a big thanks to dslreports, the SBC Direct forum and the techs. I'm glad this place exists.]]> http://www.dslreports.com/forum/remark,15747693 Thu, 23 Mar 2006 20:32:01 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15742730 NormanS : I have not caught the speed when it has dropped under 400kbits/sec in the last couple of days. It seems that things are getting somewhat better:
=====================================
2006-03-20 0925 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.248 Mbps
Upload = 255.59 kbps
 
=====================================
2006-03-20 1458 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 733.83 kbps
Upload = 323.62 kbps
 
=====================================
2006-03-20 2009 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 506.75 kbps
Upload = 316.45 kbps
 
=====================================
2006-03-21 0059 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.294 Mbps
Upload = 325.20 kbps
 
=====================================
2006-03-21 0857 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.228 Mbps
Upload = 322.06 kbps
 
=====================================
2006-03-21 1811 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 717.29 kbps
Upload = 325.20 kbps
 
=====================================
2006-03-21 2050 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 533.46 kbps
Upload = 323.36 kbps
 
=====================================
2006-03-21 2332 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 849.26 kbps
Upload = 325.20 kbps
 
=====================================
2006-03-22 1146 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.267 Mbps
Upload = 323.62 kbps
 
=====================================
2006-03-22 1739 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 910.92 kbps
Upload = 325.20 kbps
 
=====================================
2006-03-23 0304 -0800:
 
speedtest-sntcca.sntcca.sbcglobal.net
 
Your Throughput
 
Download = 1.287 Mbps
Upload = 322.06 kbps

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum
]]> http://www.dslreports.com/forum/remark,15742730 Thu, 23 Mar 2006 06:09:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15742720 NormanS :
said by Mrgraphics See Profile :

If I don't get resolution in the SBC support forum, I'm moving to the even darker side, Comcast.
Comcast Bay Area customers are also reporting problems. Less money to check out DSL Extreme. Sonic and Speakeasy are also good, but not as cheap
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15742720 Thu, 23 Mar 2006 06:03:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15742641 Mrgraphics : I'm getting horrible speeds during prime time: 2 pm - 1 AM. Tech support has cost me a bunch of money with their suggestions of replacing my filters, re-running internal phone lines, not to mention the hassle. I'm signed up for the pro service, and my speeds across 3 days during prime using their online tool:

Download = 768.39 kbps
Upload = 436.10 kbps

Download = 668.42 kbps
Upload = 436.91 kbps

Download = 885.30 kbps
Upload = 438.40 kbps

After 1:00 AM, my speeds jump to 2500 kbps down. So obviously my lines, modem, filters, etc are fine. SBC is the issue, and they don't just admit it.

It amazes me that it is taking them so long to fix this problem. Guess they've paid too much money to lawers and execs in merger perks to invest in their own infastructure.

If I don't get resolution in the SBC support forum, I'm moving to the even darker side, Comcast.]]> http://www.dslreports.com/forum/remark,15742641 Thu, 23 Mar 2006 04:46:16 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15741567 natrlhy : Here is my speed test tonight. I've had ASI profile me down to 4 Mbps (I have the 6016/608 grandfathered package which has been top speed until recently). This lowered my upload speeds to about 310 kbps so I had them profile me back up to 6 Mbps.

»support.sbcglobal.net/cgi-bin/sp···obal.net

Operational data report : near end (Downstream)
-----------------------------------------------
Attainable line rate : 7724 kbit/sec
Attainable Atm rate : 7232 kbit/sec
Used line rate : 6488 kbit/sec
Fast used Atm rate : 6016 kbit/sec
Interleaved used Atm rate : 0 kbits/sec
Rel. capacity occupation : 84
Noise Margin : 8 dB
Line attenuation : 36 dB
Output Power : 19 dBm

Operational data report : far end (Upstream)
--------------------------------------------
No data available.

I know my capacity occupation is fairly high and my Noise Margin is as well, but it's been worse and I still got max up/down speeds. I will post more info tomorrow morning when I suspect things will be much faster.

I have a ticket opened through the Direct forum and ASI is doing what they can. I hope that the Direct forum support can also help out.]]> http://www.dslreports.com/forum/remark,15741567 Wed, 22 Mar 2006 23:02:52 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15739709 garrman : I'm pretty sure that "exhausted" refers to load, not physical condition of the router. Perhaps one of our more experienced members will comment.]]> http://www.dslreports.com/forum/remark,15739709 Wed, 22 Mar 2006 18:52:37 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15738516 anon : Are they replacing the old and 'exhausted' routers or they just move (a few) people from one router to the other and hope the problem will go away?

]]> http://www.dslreports.com/forum/remark,15738516 Wed, 22 Mar 2006 15:58:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15737218 aznmagic2015 : Is Rback1.snfc21 one of the rbacks that are having trouble?]]> http://www.dslreports.com/forum/remark,15737218 Wed, 22 Mar 2006 12:49:28 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15734870 zippy fast : Hrm, I've been on rback 36 in SF for years now, and it certainly has been overloaded since mid January when this whole mess started for me. I *HOPE* that means they are beginning to address the SF rback center. Just for giggles, here's a speed test for tonight.

TCP/Web100 Network Diagnostic Tool v5.3.3d
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 521.00Kb/s
running 10s inbound test (server to client) . . . . . . 1.56Mb/s
Your PC is connected to a Cable/DSL modem

Ouch, that isn't the expert + speeds I've been pulling down everyday for 2 years. Keeping my fingers crossed.]]> http://www.dslreports.com/forum/remark,15734870 Wed, 22 Mar 2006 01:57:26 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15734744 garrman : For what its worth, The SBC direct forum techs opened up a trouble ticket for me. The SBC tech came out last night to verify that the issues was not inside wiring. I got switched from rback 34 in SFAC to rback 36 in SFCA. For the last 24 hours my service has been as good as it was when I first signed up. SBC is aware of the issue (the tech that came to the house was discussing exhausted routers with some one) and I now believe they are trying to fix it as best they can. I realize that it is easy to be forgiving when my problem has been fixed but I am convinced that help is on the way.

Many thanks to Beach Boy and the other SBC direct forum members.]]> http://www.dslreports.com/forum/remark,15734744 Wed, 22 Mar 2006 01:17:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15734390 NormanS : The "whole DSL vs Cable argument" will have no bearing on your contract. Your contract specifies your sync speed. If your modem syncs at 3008 (Pro), or 1536 (Express) down, then SBC is delivering per their contract. Good luck getting out of a contract in that case.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15734390 Tue, 21 Mar 2006 23:55:56 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15734009 anon : I'm having major slowdowns in West San Jose. Called tech support and got the usual runaround, it's in spec to the contract, blah blah blah. I thought the speeds indicated in the contract were supposed to be relative to your distance from the CO, not that it could vary during the day. Isn't that the whole DSL vs Cable argument?

I was getting 1.2Mbps for years on the "standard" package (1.5Mbps max) and now I see 1.2Mbps during the day and down to 380kbps at night. I just re-upped the contract for another year with an upgrade to the "pro" speed and now I'm real concerned I won't even see "standard" speeds. My old contract hasn't run out yet. Wonder if I can cancel my renewal without penalty fee?

I have a real hard time believing this is just a router issue. How can there be such a widespread problem all of a sudden? ]]> http://www.dslreports.com/forum/remark,15734009 Tue, 21 Mar 2006 22:52:43 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15727436 cb400 : I haven't received a reply from toaster for almost 2 weeks since I responded at the direct forum.
Anyways, anyone on rback39?
From East Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 200.ge-0-1-0.cr2.wdc1.speakeasy.net 0% 60 60 6.92 7.25 9.58
1 ex2-g8-0s1.eqabva.sbcglobal.net 0% 60 60 7.00 7.45 14.38
2 ex1-p3-0.eqabva.sbcglobal.net 0% 60 60 7.01 7.31 7.90
3 bb1-p2-0.hrndva.sbcglobal.net 0% 60 60 7.24 7.84 13.50
4 core1-p2-0.crhnva.sbcglobal.net 0% 60 60 7.22 7.68 12.57
5 core1-p9-0.crcloh.sbcglobal.net 0% 60 60 14.90 15.25 19.10
6 core1-p5-0.crchil.sbcglobal.net 0% 60 60 22.73 23.10 26.70
7 core2-p8-0.crchil.sbcglobal.net 0% 60 60 22.17 22.40 23.56
8 core1-p4-0.crkcmo.sbcglobal.net 0% 60 60 41.85 42.32 48.29
9 core1-p5-0.crdnco.sbcglobal.net 0% 60 60 70.55 70.82 73.93
10 core1-p2-0.crskut.sbcglobal.net 0% 60 60 70.56 71.31 101.61
11 core1-p3-0.crsfca.sbcglobal.net 0% 60 60 72.72 73.24 77.82
12 bb1-p12-1.snfcca.sbcglobal.net 0% 60 60 72.96 73.32 74.34
13 dist1-10g1-2.snfcca.sbcglobal.net 0% 60 60 73.12 73.62 78.49
14 rback39-g1-0.snfcca.sbcglobal.net 0% 60 60 73.05 73.49 74.57
15 ??? 100% 0 60 0.00 0.00 0.00
Pass:
From West Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 bb1-g1-0.pxpaca.sbcglobal.net 0% 60 60 0.29 0.40 0.65
1 bb1-p2-0.crsfca.sbcglobal.net 0% 60 60 0.97 1.07 1.37
2 core1-p4-0.crsfca.sbcglobal.net 0% 60 60 0.97 1.09 1.18
3 bb1-p12-1.snfcca.sbcglobal.net 0% 60 60 1.27 1.37 1.62
4 dist1-10g1-2.snfcca.sbcglobal.net 0% 60 60 1.35 1.48 1.68
5 rback39-g1-0.snfcca.sbcglobal.net 0% 60 60 1.32 1.42 1.62
6 ??? 100% 0 60 0.00 0.00 0.00
7 ??? 100% 0 60 0.00 0.00 0.00
8 adsl-70-137-147-103.dsl.snfc21.sbcglobal.net 4% 58 60 20.77 94.31 440.26
Fail:
3-20-2006 10:44pm
Download = 906.47 kbps
Upload = 439.89 kbps
]]> http://www.dslreports.com/forum/remark,15727436 Tue, 21 Mar 2006 02:02:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15727278 aeneas : I just switched over to dslextreme because of the slow downs.
Couldn't be any happier

dslreports.com speed test result on 2006-03-21 01:02:01 EST:
4996 / 507
Your download speed : 4996 kbps or 624.5 KB/sec.
That is 143.7% better than an average user on dslextreme.com

Your upload speed : 507 kbps or 63.4 KB/sec.
That is 9.9% better than an average user on dslextreme.com]]> http://www.dslreports.com/forum/remark,15727278 Tue, 21 Mar 2006 01:04:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15727191 peter_s : Absolutely HORRID tonight 631 / 426

rback34-g1-0.snfcca.sbcglobal.net seems to be a slowdown on the way in and dist1-vlan60.snfc21.pbi.net is dropping packets like mad on the way out.

I am getting so tired of this. Been a pacbell customer for over 10 years, dial up, ISDN, fractional t1, and DSL, and this is the longest time a problem has ever happened, and the worst.

2006-03-21 00:27:09Speed test @ dslr-west1.megapath.net 631/426 kbps
2006-03-11 13:10:05Speed test @ dslreports.linkline.com 2535/441 kbps
2006-03-09 22:05:24Speed test @ dslr-west1.megapath.net 1010/435 kbps
2006-03-09 21:05:21Speed test @ dslr-west1.megapath.net 1465/425 kbps
2006-03-08 12:15:13Speed test @ dslreports.linkline.com 2504/439 kbps
2006-02-21 21:45:26Speed test @ dslr-west1.megapath.net 2237/424 kbps
2006-02-14 22:15:28Speed test @ dslr-west1.megapath.net 916/420 kbps
2006-02-12 21:50:26Speed test @ dslreports.linkline.com 1190/441 kbps
2006-02-10 23:06:31Speed test @ dslreports.linkline.com 2057/438 kbps
2006-02-08 16:43:25Speed test @ dslreports.linkline.com 2522/432 kbps
2006-02-08 02:25:15Speed test @ dslreports.linkline.com 1153/435 kbps
2006-02-08 01:48:49Speed test @ dslreports.linkline.com 687/433 kbps
2006-02-06 20:51:37Speed test @ dslr-west1.megapath.net 914/420 kbps
2006-02-06 11:06:19Speed test @ dslreports.linkline.com 2537/441 kbps
2006-02-06 00:57:30Speed test @ dslr-west1.megapath.net 698/430 kbps
2006-02-05 00:32:09Speed test @ dslr-west1.megapath.net 1222/412 kbps
2006-02-03 00:40:54Speed test @ dslr-west1.megapath.net 729/415 kbps
2006-02-02 22:03:34Speed test @ dslreports.linkline.com 702/429 kbps
2006-01-31 15:54:11Speed test @ dslreports.linkline.com2 513/441 kbps
2006-01-31 10:58:20Speed test @ dslr-west1.megapath.net 2493/423 kbps
2006-01-30 11:03:25Speed test @ dslreports.linkline.com 2531/418 kbps
2006-01-29 19:03:45Speed test @ dslreports.linkline.com 1062/426 kbps
2006-01-29 19:00:42Speed test @ dslr-west1.megapath.net 1137/427 kbps
2006-01-29 18:23:26Speed test @ dslr-west1.megapath.net 1252/425 kbps
2006-01-29 15:33:48Speed test @ dslr-west1.megapath.net 2367/417 kbps
2006-01-29 14:48:57Speed test @ dslreports.linkline.com 2500/440 kbps]]> http://www.dslreports.com/forum/remark,15727191 Tue, 21 Mar 2006 00:39:02 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15726541 bichi : Slowest it's been, since Dec, 2005, when all this started....

REDBACK: rback35-g1-0.snfcca.sbcglobal.net
VLAN: dist2-vlan50.snfc21.pbi.net
VLAN: dist2-vlan56.snfc21.pbi.net
SERVICE: 3000/512

Tonights record SLOW speed:
#1156894 - Mar 20, 2006 - 7:28pm PST
Download = 817.99 kbps
Upload = 433.93 kbps

Previous record SLOW speed:
#1137966 - Mar 07, 2006 - 8:35pm PST
Download = 940.83 kbps
Upload = 433.88 kbps

LINE STATS: (looks nominal for normal 2.5/433 speeds)
UP:
Attainable line rate : 5752 kbit/sec
Attainable Atm rate : 5280 kbit/sec
Used line rate : 3388 kbit/sec
Fast used Atm rate : 3008 kbit/sec
DOWN:
Attainable line rate : 1044 kbit/sec
Attainable Atm rate : 928 kbit/sec
Used line rate : 608 kbit/sec
Fast used Atm rate : 512 kbit/sec

PINGS: (looks nominal)
# IP address Host name Round trip time
1 71.141.63.254 adsl-71-141-63-254.dsl.snfc21.sbcglobal.net 9 ms
2 206.171.134.131 dist2-vlan50.snfc21.pbi.net 11 ms
3 216.102.176.226 bb2-10g2-0.snfcca.sbcglobal.net 12 ms
4 151.164.190.189 bb1-p4-0.snfcca.sbcglobal.net 100 ms
5 151.164.243.125 core1-p14-0.crsfca.sbcglobal.net 16 ms
6 151.164.243.2 bb1-p8-0.crsfca.sbcglobal.net 17 ms
7 151.164.41.10 ex1-p14-0.eqsjca.sbcglobal.net 19 ms
8 151.164.248.58 asn10310-yahoo-10g.eqsjca.sbcglobal.net 21 ms
9 216.115.106.189 ge-3-0-0-p270.msr2.scd.yahoo.com 22 ms
10 66.218.82.223 ten-2-3-bas2.scd.yahoo.com 24 ms
11 66.94.230.44 p13.www.scd.yahoo.com 25 ms

Hurry up and fix your network, ATT/SBC/PacBell!]]> http://www.dslreports.com/forum/remark,15726541 Mon, 20 Mar 2006 22:40:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15716793 ronald25 : so how do i fix this problem?? just post my problem on the sbc direct forum and wait for a reply?/]]> http://www.dslreports.com/forum/remark,15716793 Sun, 19 Mar 2006 14:01:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15714548 st4t1c : 80ms is the new 30ms, apparently.

nevermind.
i take it you dont want tracerts...]]> http://www.dslreports.com/forum/remark,15714548 Sun, 19 Mar 2006 01:05:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15711572 garrman : Beach Boy hooked me up with a trouble ticket last night. After being reminded of the virtues of patience by some of our helpful members (good advice BTW), I talked to the folks at ASI this morning. Line test came up clean, tech visit to follow on Monday late afternoon-early evening. A charge will apply if the issue is on my end (fair proposition in my opinion), otherwise free and hopefully migrate to a new rback, BRAS, etc. I will keep my fingers crossed and report on what happens next.

Garrman]]> http://www.dslreports.com/forum/remark,15711572 Sat, 18 Mar 2006 15:50:51 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15710625 sinemac : After Toaster told me they'd migrated me, I've been testing frequently over the last few days... and NO SLOWDOWNS!!! :D

Looks like I'm back in business - getting in the 4780/440 range every time I check, regardless of time of day.]]> http://www.dslreports.com/forum/remark,15710625 Sat, 18 Mar 2006 12:58:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15707379 biff420 :
said by deblin See Profile :

said by garrman See Profile :

Never one of my strong points....but I appreciate the advice.
I'm sure it's tough. You guys have all been waiting a long time. :/ But as you can see from others' posts, SBC is getting to some of the routers.
6P.M. After router migration.
Download Speed: 2515 kbps (314.4 KB/sec transfer rate)
Upload Speed: 426 kbps (53.3 KB/sec transfer rate)

My post in SBC Direct took a few days to get a reply.
A couple weeks of testing, and waiting.

The happy day arrived a couple days ago!]]> http://www.dslreports.com/forum/remark,15707379 Fri, 17 Mar 2006 21:07:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15707031 deblin :
said by garrman See Profile :

Never one of my strong points....but I appreciate the advice.
I'm sure it's tough. You guys have all been waiting a long time. :/ But as you can see from others' posts, SBC is getting to some of the routers.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15707031 Fri, 17 Mar 2006 20:05:05 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15706851 garrman : Never one of my strong points....but I appreciate the advice.]]> http://www.dslreports.com/forum/remark,15706851 Fri, 17 Mar 2006 19:36:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15706457 deblin : They're very busy, it just takes time. Think how many other people are posting there with these slowdowns? Patience, grasshopper.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15706457 Fri, 17 Mar 2006 18:26:33 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15706444 garrman : I'm a little confused here. I posted in the SBC Direct forum (same BA speed drop in pm)last night and as of today, no one has even looked at it. I followed the format as described in the "rules" section, no response. What gives?]]> http://www.dslreports.com/forum/remark,15706444 Fri, 17 Mar 2006 18:24:06 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15702447 g3ski : Loc = SF Presidio

Long term issue+Now really bad+Packet loss

In an office with shared DSL, a few users complained of slow speeds in the afternoon going back to december. For the last month, the early bird has been arrive to a complete outage (from her perspective) - Reseting all of our routers and DSL modem solves the problem. Pacbell/sbc never admitted to anything. I thought it was my equipment - I thought it was a trojan on a PC firing up each evening - I thought I was going crazy.

Then everyone started to notice the slowdowns, then the slowdown became a complete stop. (multiple users on dialup for 1.5 days). Tier found a problem: redbacks and exhaustion list........"could take up to 2 months before they get to your problem." Tier 2 made changes internally (not redback) which solved the problem for a week.

Then this week another complete outage on Tuesday. Another call fixed it. This time they had somethng screwed up in their system. We normally have 13 IPs, but they were showing just 5 IPs and a different WAN. After lots of little changes, we were back online at full speed, until the end of the day.

Wednesday morning - outage again. Reboot equipment and back up and running. Slow by the end of the day. Unpingable by nightime.

TODAY => Thursday morning - outage again. Reboot equipment works, but get slow by 10am and slower by 2pm. I was tracking the WAN, two routers, and three computers via pingplots. All showed 20ms avg. WAN was clean, but both routers had a lot of packet loss and took a long time to return a ping, even though it said 20ms. Two PCs had only a little packet loss. Third pingplot is to a copy machine that doesn't get used - it was clean. At 4pm every PC and router was nearly pure packet loss, but the WAN doesn't show any packet loss, and copy machine had only a little packet loss. I went to the site and rebooted all of the network equipment (modem, routers, switches). Packet loss was up to 100% on the routers and PCs, copier has more packet loss, WAN is clean.

In terms of numbers: best = 1200K/420K, afternoons = 120K/120K, worst = 0K/0K.

time for another call to india.....]]> http://www.dslreports.com/forum/remark,15702447 Fri, 17 Mar 2006 05:45:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15702399 ebaykeith :
said by meowBB See Profile :

You can do a "line quality" test in the "tools" section, so you'll know the info.
»/linequality
If I were still on the old rback. Otherwise, it only gives me the information of what I'm currently on, not the old, and the questions was "what was I on before getting switched?"
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15702399 Fri, 17 Mar 2006 05:23:07 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15702159 j00k : 11:36pm Newark :(

Download = 1.029 Mbps
Upload = 427.35 kbps

8:04am

Download = 2.487 Mbps
Upload = 427.35 kbps]]> http://www.dslreports.com/forum/remark,15702159 Fri, 17 Mar 2006 02:36:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15701077 meowBB : You can do a "line quality" test in the "tools" section, so you'll know the info.
»/linequality]]> http://www.dslreports.com/forum/remark,15701077 Thu, 16 Mar 2006 22:38:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15700790 ebaykeith :
said by zippy fast See Profile :

That's great news! Any chance you could mention which rback you were connected to? It might give some indication which areas might be next in line.
Sorry. I'm not sure which rback I was on. I didn't keep any of my ping plots from when I was having problems to do a whois on the IP from the first hop. Also, I can't get that kind of information as the company is very strict not give out any network information, even to employees that do not have a need to know (which I don't). About the only thing I could do now is a whois on my first hop IP and tell you what I'm on now, but that won't tell you anything about what I was on. Sorry.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15700790 Thu, 16 Mar 2006 22:00:41 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15700511 ebaykeith :
said by zippy fast See Profile :

That's great news! Any chance you could mention which rback you were connected to? It might give some indication which areas might be next in line.
I'll see if I can find out.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15700511 Thu, 16 Mar 2006 21:22:46 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15698625 zippy fast : That's great news! Any chance you could mention which rback you were connected to? It might give some indication which areas might be next in line. ]]> http://www.dslreports.com/forum/remark,15698625 Thu, 16 Mar 2006 16:53:00 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15693686 NormanS :
said by JohnAn2112 See Profile :

I'm paying for 1.5 - 3 down too so I'm definitley not getting what I paid for
That is where you guys have an advantage over me. Since I am on the Express package, getting only 400kbits/sec down, when my line actually supports 1,200kbits/sec down (as tested in the morning hours) is within their parameters. So I guess they have you guys on a higher priority list. Maybe I need to jump on the Pro plan! ;)
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15693686 Wed, 15 Mar 2006 22:53:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15693260 ebaykeith : Yee Haw!

I was IM'd by toaster yesterday morning, telling me that they had replaced the router I was on and to test it out.

Yee Haw! Oh, did I already say that? I gotta say the speeds are like I remember them. All day, and night, and all of today. Just took this one:

dslreports.com speed test result on 2006-03-15 21:42:04 EST:
1250 / 308
Your download speed : 1250 kbps or 156.3 KB/sec.
That is 20.8% worse than an average user on sbcglobal.net

Your upload speed : 308 kbps or 38.6 KB/sec.
That is 13.2% worse than an average user on sbcglobal.net

Pretty damn good I think. Now, I wish I hadn't switched from pro. Wouldn't have if I had known just when, but hey, this is the only problem I have ever had with the service. It's rock solid otherwise, day and night.

Oh well, I'll just have to place another order for the pro, and update my review with the resolution. I tell ya, once you go pro, you'll never go back.

THANX TOASTER and crew for all you do!
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15693260 Wed, 15 Mar 2006 21:56:28 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15691642 JohnAn2112 : I'm still getting slowdowns. I checked last night around 9PM and was getting around 620k down and 420k up. Ridiculous. I even had an SBC tech come out to my house to check everything and he verified that my download speeds are way to low. I'm paying for 1.5 - 3 down too so I'm definitley not getting what I paid for. Anyways, the tech told me that they were supposed to be on it and should be fixed in a few days. That was 3 weeks ago. :(]]> http://www.dslreports.com/forum/remark,15691642 Wed, 15 Mar 2006 18:37:19 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15690003 joey408 : I have been getting 2.550Mbps down and 441kbps up for a long time already... i did complain in the sbc direct forum as well and had alot of patience, never made a phone call and boom.... FOR TWO FULL WEEKS now i've been getting full speeds 24/7 as well. I am so grateful for switching me to the new routers]]> http://www.dslreports.com/forum/remark,15690003 Wed, 15 Mar 2006 14:48:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15689813 biff420 : There is hope!:)

Since contributing to the negative subject of
this thread, I thought it only proper to comment
on it's being fixed.

I did have a post in at SBC direct for a short time.

I was moved to another router yesterday, and got
full speeds at 3p.m., 6p.m., and 9:30p.m. !!!

My thanks to Toaster, and SBC Direct!

They do the best they can with what they have
to work with. Not easy in a corporate business
model.

I will update my profile and drop, (they suck) to
(they're ok) for now.

Thanks again, SBC Direct!!]]> http://www.dslreports.com/forum/remark,15689813 Wed, 15 Mar 2006 14:12:33 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15689068 bigtedshred :
said by aznmagic2015 See Profile :

Can I post in SBC direct to get them to move me off an exhausted router? Or would I have to call Tech Support? And if so what would I have to say to get them to switch me to a better router?
Look back a few pages to my posts on how I got tech support to move me to a better router. I did post on the SBC direct forum and got a confirmed answer that my problem was probably part of the bigger networking problem (exhausted routers?). So that post didn't really help me and went the route of getting someone out to my apt.
Since getting the techs out and having me moved to a new router (which happens right then when they're at your house), I've been kicking it at 2.5M down 24/7.]]> http://www.dslreports.com/forum/remark,15689068 Wed, 15 Mar 2006 12:25:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15686797 c P Q a I M : At time of post:

Download Speed: 218 kbps (27.3 KB/sec transfer rate)
Upload Speed: 67 kbps (8.4 KB/sec transfer rate)
bras6-l0.pltnca.sbcglobal.net

On 1536/384]]> http://www.dslreports.com/forum/remark,15686797 Wed, 15 Mar 2006 01:05:26 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15686752 Lordstingray : 9:55PM, San Francisco,

37KB/Download
40KB/Upload

:mad: :mad:]]> http://www.dslreports.com/forum/remark,15686752 Wed, 15 Mar 2006 00:55:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15686723 sanfranciscian : You're lucky....

9:47PM in San Francisco (near CCSF)
down: 67
up: 54]]> http://www.dslreports.com/forum/remark,15686723 Wed, 15 Mar 2006 00:48:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15686208 bigboy : 8:12pm in San Francisco

Pathetic: 141 down, 421 up.]]> http://www.dslreports.com/forum/remark,15686208 Tue, 14 Mar 2006 23:12:33 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15685243 aznmagic2015 : Can I post in SBC direct to get them to move me off an exhausted router? Or would I have to call Tech Support? And if so what would I have to say to get them to switch me to a better router?]]> http://www.dslreports.com/forum/remark,15685243 Tue, 14 Mar 2006 20:57:28 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679490 thear : 10:11 PM

I was receiving slow download speeds from ftp, I had a a speed test and got the following results.

Download Speed: 893 kbps (111.6 KB/sec transfer rate)
Upload Speed: 395 kbps (49.4 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,15679490 Tue, 14 Mar 2006 01:12:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679323 zippy fast : TCP/Web100 Network Diagnostic Tool v5.3.3d
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 521.05Kb/s
running 10s inbound test (server to client) . . . . . . 984.75kb/s
Your PC is connected to a Cable/DSL modem
Information: Other network traffic is congesting the link

Tonight's speed test. Not looking good at all. Rback 36 San Francisco is still showing signs of overload. Since I'm home all week for some medical work, I'll have to run some daytime tests and see how things look, and make some calls to tech support. Toaster, can I slip you tech guys some milk and cookies to take some new hardware over to SF and spend a day there? ]]> http://www.dslreports.com/forum/remark,15679323 Tue, 14 Mar 2006 00:26:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679306 NormanS : I would expect that Pro customers with sub-par speeds would get priority over Express customers with minimum speeds, but within the limits.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15679306 Tue, 14 Mar 2006 00:23:28 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679280 herkulease : knocking on wood here

but tonight I'm getting my full pro speeds.

ever since the new year anytime after 3pm I get half the pro speeds ~1.2mbits, as it approaches 8pm I get half of that so ~1/4 of pro speeds.

Only a few nights since have they been full pro speeds.

I'm hoping things are fixed for me and everyone else now for good. ]]> http://www.dslreports.com/forum/remark,15679280 Tue, 14 Mar 2006 00:18:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679272 deblin :
said by JackDD :

How about those who on the DSL Pro and paying $39.99 per month that also getting around 500Kbps down?

Maybe they should not even use their computers at night.
500kbps on the PRO service is below the minimum. The PRO is 1.5-3.0 mbps sync. Meaning you should get a minimum of 1250kbps or so. Anything below that, and they aren't delivering what they agreed to.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15679272 Tue, 14 Mar 2006 00:16:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679209 anon : How about those who on the DSL Pro and paying $39.99 per month that also getting around 500Kbps down?

Maybe they should not even use their computers at night. ]]> http://www.dslreports.com/forum/remark,15679209 Tue, 14 Mar 2006 00:04:08 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15679066 NormanS :
said by ebaykeith See Profile :

Agreed, but I had Express service for several years prior to this and always got between 1.2 and 1.3 Mb download.
I used to routinely get ~1200kbits/sec down. I am now part of the afternoon slowdown. Tonight I measured just 497kbits/sec down; earlier this A.M. I pulled about 1291kbits/sec down. I posted to SBC Direct, and, apparently, my Redback aggregation server was not known to have a problem. According to Toaster, it has been added to the list the engineers are looking at. I wonder just how many "exhausted routers" there are, and how long it will take to address this issue. It is a problem; just not one which can be considered a "breach of contract".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15679066 Mon, 13 Mar 2006 23:35:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15678904 deblin :
said by ebaykeith See Profile :

Agreed, but I had Express service for several years prior to this and always got between 1.2 and 1.3 Mb download.
Right. He's not saying you're getting lower speeds than you should, just that you are within the window SBC advertises. The express package is 384-1.5 downstream, so 384 sync after overhead is like 310kbps. Technically, they are delivering you speeds within their agreement. Again, this is not to say that it's normal or ok, just that technically, they can say "well, you are getting the minimum." Sucks, eh? :/ Hopefully they get it fixed soon.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15678904 Mon, 13 Mar 2006 23:05:56 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15678121 ebaykeith :
said by NormanS See Profile :

You are now on the Express profile, and your posted speeds since downgrading are within the specs for Express; arguably, as long as your download speed is over 308kbits/sec, or so, you are getting what you are paying for.
Agreed, but I had Express service for several years prior to this and always got between 1.2 and 1.3 Mb download.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15678121 Mon, 13 Mar 2006 21:07:08 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15676678 NormanS :
said by ebaykeith See Profile :

Just look at these screamin speeds. I should be happy with this?

2006-03-12 19:18:57 Speed test 594/308 kbps
2006-03-12 19:18:01 Speed test 571/322 kbps
2006-03-12 19:17:01 Speed test 540/312 kbps
2006-03-12 00:18:20 Speed test 751/312 kbps
2006-03-09 23:43:57 Speed test 467/308 kbps
2006-03-09 01:34:59 Speed test 652/322 kbps
2006-03-09 01:34:00 Speed test 622/309 kbps
2006-03-09 01:10:39 Speed test 550/310 kbps
2006-03-07 15:24:30 Speed test 891/307 kbps
2006-03-07 15:23:21 Speed test 762/318 kbps
2006-03-07 15:22:27 Speed test 882/307 kbps
2006-03-07 00:01:14 Speed test 511/428 kbps
On March 7, 2006, your profile was lowered to "Express", right? The Express package is for speeds from 384kbit/sec to 1,536kbits/sec download. If SBC can make at least 308kbits;sec on the download, then they are within the spec, allowing for the ATM overhead.

Should you be happy? Knowing your loop can support 1,300kbits/sec throughput, no. Should you complain? Please do, ride their butts. SBC needs to get off their duffs about this. However...
Personally, I shouldn't have to complain, or tell them I'm not getting the services I'm paying for. If I'm paying them for a service, they should ensure I get what I'm paying them for. Period.
You are now on the Express profile, and your posted speeds since downgrading are within the specs for Express; arguably, as long as your download speed is over 308kbits/sec, or so, you are getting what you are paying for.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15676678 Mon, 13 Mar 2006 17:17:42 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15673352 skj : This "debate" is derailing this thread. It has become too personal and needs to be stopped.]]> http://www.dslreports.com/forum/remark,15673352 Mon, 13 Mar 2006 07:31:48 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15672959 itsonlydsl : there is no conversation here to degrade as you're not understanding what you're reading as you've already made up your mind that nothing will be right until that router is changed and that won't happen until who knows when because everyone you ask doesnt seem to know. the fact is you could know already if you would open a trouble ticket and ask the right people. but that process isn't something you have even acknowldeged as the correct one and the only one that apparantly you have not followed thinking, mistakenly, that you will get better results here than the other 99% of sbc dsl customers who have to put up with the untrained tier 1 representatives and all that that entails.

and i wonder how happy you'll be when that router is changed and you don't have slow speeds in the evening but still do in the early afternoons during the week which is what your results show in your earlier post.

what then? i think i see another thread.


]]> http://www.dslreports.com/forum/remark,15672959 Mon, 13 Mar 2006 03:38:34 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15672802 ebaykeith : Ooops. Sorry. I guess the "Official Bay Area slowdown thread" is for some other problem than what I'm having. I live in the Bay Area, and I'm having a problem with my DSL speeds slowing down in the evenings. You're right, I should probably take it somewhere else. This conversation is degrading faster than the DSL and that was really bad.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15672802 Mon, 13 Mar 2006 02:27:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15672701 itsonlydsl : ive tried to address your points as they flowed not having the inclination to cut/paste quotes etc. sorry if its not as clear as the reader might like.

i was careful, knowing how the written word often sounds the way the reader wants it to soudn, to make my post as neutral as possible without making personal assumptions about somebody i will never meet. i wasn't particularly interested in looking through pages of posts youve made concerning your troubles and coming to some conclusion that would most likely be far gone. what i mentioned was what struck me and that was the times posted around the 1pm hour on weekdays when the trouble you were experiencing would be unrelated to the exhausted router trouoble. the upload on pronto for all the ordering profiles isnt something i have my mind keep track of as its nothing that isnt available to find anywhere else and i choose to keep my mind free to track other things that are more important like my keys, watch and wallet. contacting the sbc direct forum, which you say is your preferred method over the process in place of contacting sbcis' tier 1 as they're 'superior to none' did not give sbc the opportunity to listen to your complaints and offer a solution. you only know what the support folks on sbc direct told you which is not new news...some equipment is at capacity and is causing slow surf for some customers and is easily identified by dramatic drop in bandwidth at very specific times and sbc has in place new equipment and there is a method and procedure that is moving customers around so that everyone will have the product they ordered delivered in good working order. when the customer calls to report trouble they are given this explaination and most often is understood and accepted as many customers know any transition takes time and being patient makes sense as these changes are inevitable and will ensure better service moving forward. if you stated many times you were on an rt then there were many times i did not see it stated. being on an rt does not automatically qualify a circuit for the pro package as the fiber is only to the rt the copper going then to the cross connect and to your mpoe and that distance can be greater than the distance from your portch to the same rt. it would require a loop request and if its greater than whatever the recommended feet is for that broadband then the service should not be offered. it is often times...but it shouldnt be as it only furthers customer irritation when, as we know, it does work for a while...and then it doesn't. it happens not 'too' frequently...but still too often enough, in my opinion and 4 months perfect service seems to coincide with many customers having your complaint and i dont believe in coincidences. you have every right to complain to sbc about a service you subscribe too regardless of who signs your paycheck. but contact sbc and complain to them and listen to what they tell you and if you don't like what you hear then ask to speak to a supervisor and if you don't like their answer continue until you get an answer that makes sense. the support on the sbc direct forum told you exactly what they knew to be true at the time you asked. if that didn't make sense to you then to complain about it in a public forum making jabs at sbc isn't professional by any standards as you never gave them the opportunity to answer those same questions. im confused when you say your tying to identify big improvements for sbc when theyre arent any as im reading that you somehow will develop these improvements but respond in a way that youll just make note of them when they show up on your speed test results...but lets leave it at that as its moot. ive been posting for about as long and wonder why you would expect me or anyone for that matter with the exception of the people who supported you like those folks on the forum to respond to raves about the service. but ive certainly been around and happy to know that you were happy for those four months. you state they still havent fixed your problem ... but again you dont offer up too much as to what they think your problem is which certainly would have been exasperated by your router exhausted condition. and what company shares with anyone their customer complaints? but what was shared by fortune magazine is how sbc is rated, by over 10000 executives, as 'the most admired' telecommunicatons company in the world in 2005. but perhaps you didnt see that in your company email. i think you could use a change of attitude...i dont think you should 'just think' the service is wonderful if its not. i think you need to look at this problem and probably a whole lot of others and absolutely complain...but to the right entities and not to what, when things were going well, the forum that represents 1% of total users (your number not mine as i dont know the figure). you dont have to bend over and take it with a grin...but you dont have to be a whiner on a public forum either saying things aren't getting fixed when you havent even followed the process sbc as in place to resolve your kind of trouble. to complain as you did about the company you work for over the trouble they're experiencing and have been very pro-active in resolving is a bad reflection...but not on sbc. ]]> http://www.dslreports.com/forum/remark,15672701 Mon, 13 Mar 2006 01:43:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15672461 ebaykeith :
said by itsonlydsl See Profile :

you mention in another post that you have since gone with the lowest priced bop but i dont know what that date was and dont know if any of these results reflect a lower profile or not.
I requested the lower service March 1st, it kicked in on March 7th. And if you knew anything about their DSL profiles, you would see march 7th upload speeds are around 310 kbps, which doesn't go with 3Mb profile, 512 does. So obviously the profile is now 1.5/384.

said by itsonlydsl See Profile :

if you contacted sbc (you do have posts with sbc direct that i cant see) after the 17 of January complaining of slow surf then there would have already been in place a process to migrate you to another router. perhaps that happened .. i can't tell. perhaps you were advised you were not on an exhausted router and that asi would dispatch a data tech for further trouble isolation...again, i can't tell.
Yes, I contacted them (no, I only post in the direct forum when there isn't a problem. That's the rule right? No problems, contact the direct forum). And they DID tell me I'm on a BAD router, and to wait. They are getting them fixed one at a time, and didn't have an answer when mine would be fixed. (Plenty of off-line chats with toaster confirming). No, I just blatantly state it without knowing...duh!

said by itsonlydsl See Profile :

i believe you say your service is in san ramon. san ramon has both fiber and copper circuits available. i dont know, can't tell, if you're CO based or RT...having both available opens windows of opportunity for being qualifed for pro (with the RT service) yet built to copper where it is provisioned but not delivered, obviously, because of loop length...again, can't tell.
Stated many times, I'm on an RT. My CO is clear over in Danville. I can see my RT from my porch. I qualified for PRO, and had pro for about 4 months. Perfect service, until the end of December. Then,....you know the rest.

said by itsonlydsl See Profile :

there is a lot that is hard to make out from your posts albeit you make it easy to identify other things like being employed by SBC in a IT capacity with a goal to use your employers products, the very same they offer its regular customers, and by doing so, identify improvements, so they can be the best products available.
I couldn't agree with you more. And so far, the product doesn't deliver. And you think I shouldn't complain because I'm an employee? I'm trying to identify BIG improvements for them, but hey, you saw my speeds. Maybe they should start with the improvements I'm pointing out that need fixing.

said by itsonlydsl See Profile :

i looked for some of the improvements you identified in relation to the dsl product. if they're here i missed them. the posts i did find identified, not improvements...but rather (in your opinion) only problems with your employers dsl service with one suggesting the only reason they have a contract is to keep the customer as otherwise they would surely leave because the service is so bad.
There aren't any improvements. And from my post, you would have seen it's getting worse, not improving. I'm supposed to find improvements where there is none?
Didn't hear from you the last two years when I raved about the service. Where were you then?

said by itsonlydsl See Profile :

your review is updated on march 1 '06 with how lately your 3MB service is 'not much better than a 56k modem' and how you 'can't get any information about a fix, so "when" can't even be asked' and how it doesn't take a 'rocket scientist to see how fast a DSL line is and what I have signed up for and paid for just isn't delivered.' you sum it up by saying you've dropped you service to the 'cheapest and lowest' and go on to say that while you get an employee discount 'why pay for something you're not getting and don't know when you'll get. That's just retarded.'

i don't know where to begin with responding to these remarks and realize this post is already far too long so i will make it short.

while it may not take a rocket scientist to work for SBC, you would imagine that they would hire people who could (from the time the trouble was identified and revealed to employees) find information about a process that has been in place ("the fix" you refer to) that has resolved 1000's of customers slow surf issues due to exhausted routers all during the time you say you couldn't even ask 'when'.
Gee, do ya think? Not very well. They may have fixed 1000's of customers, but they haven't mine. Bet they don't tell you about the 1000's of calls received complaining about this problem either. You just see only those that know about DSLreports. Not even 1%.

said by itsonlydsl See Profile :

getting any customer to be loyal to a company is probably more difficult today than ever before considering the times we live in and how companies today seemed focused on bottom line results and keeping shareholders happy and invested at the (what seems at least) expense of its customers. getting an employee's loyalty is just as difficult for the same reasons. none of us can change this. we can only change ourselves. we need to be the change we want to see. and we need to affect that change. one person at at time.

your profile's goals were admirable and while you haven't reached them, at least not on this site, i hope you continue to work towards their achievement. being part of the fix is always better than being part of the problem. good luck.
So I guess I'm supposed to change, and just think the service (and from what you said, you agree sucks from the speeds) is wonderful. Don't look at the problem, at least that's what the company and you are stating. Don't complain, just bend over and take it with a grin.

Like I said, where are you when I've raved on and on about this company. But hey, try and get your service fixed, and you get labeled as not loyal because you're complaining they don't deliver what you're paying for. Now that is retarded.



--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15672461 Mon, 13 Mar 2006 00:34:30 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15671837 itsonlydsl : it's difficult to reply to just this one post as there is so much going on with your circuit that is mentioned in other posts youve made but i do want to say at least something about your trouble.

interestingly your test results begin the day after the company employees were told of the trouble with the isp's routers and were given a list of the "exhausted" ones.

from these results i can't tell if you were on one of those routers. if you were on an exhausted router then you had other trouble too at the same time as what stands out is the results you show before the time of the slowdowns which would consistently begin at the same hour in the evening but not at the early afternoon hours you list. you mention in another post that you have since gone with the lowest priced bop but i dont know what that date was and dont know if any of these results reflect a lower profile or not.

if you contacted sbc (you do have posts with sbc direct that i cant see) after the 17 of January complaining of slow surf then there would have already been in place a process to migrate you to another router. perhaps that happened .. i can't tell. perhaps you were advised you were not on an exhausted router and that asi would dispatch a data tech for further trouble isolation...again, i can't tell.

i believe you say your service is in san ramon. san ramon has both fiber and copper circuits available. i dont know, can't tell, if you're CO based or RT...having both available opens windows of opportunity for being qualifed for pro (with the RT service) yet built to copper where it is provisioned but not delivered, obviously, because of loop length...again, can't tell.

there is a lot that is hard to make out from your posts albeit you make it easy to identify other things like being employed by SBC in a IT capacity with a goal to use your employers products, the very same they offer its regular customers, and by doing so, identify improvements, so they can be the best products available.

i looked for some of the improvements you identified in relation to the dsl product. if they're here i missed them. the posts i did find identified, not improvements...but rather (in your opinion) only problems with your employers dsl service with one suggesting the only reason they have a contract is to keep the customer as otherwise they would surely leave because the service is so bad.

in your review of your sbc service you suggest that customers with trouble should 'forget about going through teir 1 (sic) when you need help' and use the sbc direct forum on this site and that you actually refer people to the sbc online tech support on this site 'instead of the normal teir 1 (sic) support because the service is superior to none (sic).

your review is updated on march 1 '06 with how lately your 3MB service is 'not much better than a 56k modem' and how you 'can't get any information about a fix, so "when" can't even be asked' and how it doesn't take a 'rocket scientist to see how fast a DSL line is and what I have signed up for and paid for just isn't delivered.' you sum it up by saying you've dropped you service to the 'cheapest and lowest' and go on to say that while you get an employee discount 'why pay for something you're not getting and don't know when you'll get. That's just retarded.'

i don't know where to begin with responding to these remarks and realize this post is already far too long so i will make it short.

while it may not take a rocket scientist to work for SBC, you would imagine that they would hire people who could (from the time the trouble was identified and revealed to employees) find information about a process that has been in place ("the fix" you refer to) that has resolved 1000's of customers slow surf issues due to exhausted routers all during the time you say you couldn't even ask 'when'.

i think anyone would have to agree that 'that's just retarded.' (i just couldn't stop myself, sorry.)

getting any customer to be loyal to a company is probably more difficult today than ever before considering the times we live in and how companies today seemed focused on bottom line results and keeping shareholders happy and invested at the (what seems at least) expense of its customers. getting an employee's loyalty is just as difficult for the same reasons. none of us can change this. we can only change ourselves. we need to be the change we want to see. and we need to affect that change. one person at at time.

your profile's goals were admirable and while you haven't reached them, at least not on this site, i hope you continue to work towards their achievement. being part of the fix is always better than being part of the problem. good luck.



]]> http://www.dslreports.com/forum/remark,15671837 Sun, 12 Mar 2006 22:40:11 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15671154 biff420 :
said by NormanS See Profile :

said by biff420 See Profile :

When I had @home, it was AT&T that raped their service too.
I hate to rain on your parade, but that AT&T isn't the same one as this AT&T.

Oh yeah, I know. Just seems ironic that when AT&T even
in name comes close to broadband, it crashes.

I've had sbc dsl for 3 years with no problems. I've had
this slowdown issue since November. When SBC Direct on
DSLR says they can't help, I know I'm skrewed.]]> http://www.dslreports.com/forum/remark,15671154 Sun, 12 Mar 2006 21:00:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15671014 NormanS :
said by biff420 See Profile :

When I had @home, it was AT&T that raped their service too.
I hate to rain on your parade, but that AT&T isn't the same one as this AT&T.

Many of these people with speed problems have been having trouble since this "AT&T" was called, "SBC".

This "AT&T" is that "SBC".

It is not that "AT&T" bought "SBC", and is now "raping" it. It is that "SBC" bought "AT&T", then changed the name of the company.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15671014 Sun, 12 Mar 2006 20:43:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15670818 skj : The issue is that SBC probably does not consider it a breach of contract and thus would not waive the cancellation fee. As for deciding if it is a breach of contract, that would have to be for a court of law to decide.

I don't want to derail this thread either, discussing what is ultimately a legal issue.]]> http://www.dslreports.com/forum/remark,15670818 Sun, 12 Mar 2006 20:16:37 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15670813 ebaykeith : I really have given up. Notice the speed tests below. From January through March of this year, nothing over 1MB. Most of the upload speeds are over 400 kbps, as I had the 3Mb/512kbps service, but have since dropped to 1.5Mb/384kpbs. I'd drop it all together if I weren't an employee.

Personally, I shouldn't have to complain, or tell them I'm not getting the services I'm paying for. If I'm paying them for a service, they should ensure I get what I'm paying them for. Period.

They should pay me to use this service and tell people I have broadband. Otherwise, I can't faithfully tell anyone that AT&T DSL is any good. From experience, it can be fast, but don't count on getting what you pay for. That's for sure.

Just look at these screamin speeds. I should be happy with this?

2006-03-12 19:18:57 Speed test 594/308 kbps
2006-03-12 19:18:01 Speed test 571/322 kbps
2006-03-12 19:17:01 Speed test 540/312 kbps
2006-03-12 00:18:20 Speed test 751/312 kbps
2006-03-09 23:43:57 Speed test 467/308 kbps
2006-03-09 01:34:59 Speed test 652/322 kbps
2006-03-09 01:34:00 Speed test 622/309 kbps
2006-03-09 01:10:39 Speed test 550/310 kbps
2006-03-07 15:24:30 Speed test 891/307 kbps
2006-03-07 15:23:21 Speed test 762/318 kbps
2006-03-07 15:22:27 Speed test 882/307 kbps
2006-03-07 00:01:14 Speed test 511/428 kbps
2006-03-06 23:22:13 Speed test 557/412 kbps
2006-03-06 23:20:42 Speed test 496/429 kbps
2006-03-06 23:18:44 Speed test 499/415 kbps
2006-03-06 01:27:29 Speed test 591/414 kbps
2006-03-06 01:07:58 Speed test 400/414 kbps
2006-03-06 01:01:02 Speed test 370/429 kbps
2006-03-06 00:59:07 Speed test 463/414 kbps
2006-03-06 00:57:00 Speed test 323/428 kbps
2006-03-06 00:55:15 Speed test 484/414 kbps
2006-03-06 00:54:04 Speed test 476/379 kbps
2006-03-06 00:52:44 Speed test 483/430 kbps
2006-03-01 23:23:52 Speed test 647/414 kbps
2006-03-01 23:22:02 Speed test 644/429 kbps
2006-03-01 23:20:43 Speed test 632/416 kbps
2006-02-28 23:11:48 Speed test 641/414 kbps
2006-02-28 23:10:17 Speed test 641/393 kbps
2006-02-28 23:00:41 Speed test 628/414 kbps
2006-02-28 00:13:51 Speed test 541/415 kbps
2006-02-28 00:12:34 Speed test 669/426 kbps
2006-02-28 00:09:20 Speed test 686/415 kbps
2006-02-27 21:25:13 Speed test 897/415 kbps
2006-02-26 21:30:18 Speed test 574/430 kbps
2006-02-26 21:28:10 Speed test 558/415 kbps
2006-02-26 17:01:27 Speed test 791/427 kbps
2006-02-23 02:09:04 Speed test 919/412 kbps
2006-02-23 02:05:35 Speed test 747/414 kbps
2006-02-23 02:00:35 Speed test 835/414 kbps
2006-02-23 01:58:18 Speed test 747/415 kbps
2006-02-23 01:54:09 Speed test 603/417 kbps
2006-02-23 01:50:19 Speed test 740/416 kbps
2006-02-23 01:28:56 Speed test 621/416 kbps
2006-02-22 01:08:58 Speed test 584/37 kbps
2006-02-21 01:54:54 Speed test 833/417 kbps
2006-02-21 00:10:51 Speed test 676/414 kbps
2006-02-12 23:01:20 Speed test 952/416 kbps
2006-02-09 23:19:45 Speed test 739/418 kbps
2006-01-31 23:32:26 Speed test 739/418 kbps
2006-01-31 23:27:53 Speed test 661/419 kbps
2006-01-30 23:04:54 Speed test 724/418 kbps
2006-01-25 01:24:49 Speed test 820/417 kbps
2006-01-25 00:20:46 Speed test 795/418 kbps
2006-01-25 00:13:09 Speed test 878/416 kbps
2006-01-25 00:11:23 Speed test 786/418 kbps
2006-01-18 22:31:37 Speed test 874/415 kbps
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15670813 Sun, 12 Mar 2006 20:15:50 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15670509 itsonlydsl : biff420 writes: 'I was told I can't get out of the contract despite the contract breach, without the $200 penalty.'

who told you this? an attorney? if a contract is breached then you're already out of it. what court of law, what jury, what judge (i like judge judy...she's the best...'dont pee on my leg and tell me its raining) would find you liable to continue in a contract...paying for a product... that can't be delivered?

if you are not getting what you paid for and it can't be delivered you will not be charged the early termination fee when you cancel the service.

and to those who don't know if they're on an exhausted router or not. the symptoms of a service on an exhausted router are pretty simple to understand. you have major slow downs on weekdays beginning in the late afternoon and lasting to the early morning hours. major slow downs would be completely noticeable and would not require you having to have a speed test to tell you what would already be quite evident as what took you so much time to do during those hours not affected by this major slow down is now taking you so much more time. like being on a freeway. when its not commute time and when it is...you know the difference and you don't need to look at your speedometer to be told what you already know because you can just feel it. and if you're still not sure from this very simple explanation then i would bet that you are not on an exhausted router ]]> http://www.dslreports.com/forum/remark,15670509 Sun, 12 Mar 2006 19:27:18 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15670315 Lanik :
said by Bob333 :

I posted before in SBC Direct and I am very pleased.
You might want to register at this site if you haven't done so already. ;)
--
Computer Consulting for the Next Generation.]]> http://www.dslreports.com/forum/remark,15670315 Sun, 12 Mar 2006 18:48:57 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15670304 d_l : How much time left on your contract? It should be at least half over if you have a $200 ETF, right?]]> http://www.dslreports.com/forum/remark,15670304 Sun, 12 Mar 2006 18:47:40 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15670257 d_l : They will request speed tests and/or ping tests if you are on a router that is not known to be exhausted. I'm not sure what they would want if you are on a known problem router. Maybe the same. We don't know for certain that everyone on a problem router is affected by the slowdowns. It seems likely, but I've never seen a verification of that.]]> http://www.dslreports.com/forum/remark,15670257 Sun, 12 Mar 2006 18:40:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15670210 biff420 : I've posted on SBC direct, and informed that
nothing could be done at this time.

Thinking of getting AT&T DSL? I'd think again!
DSL PRO 1.5M-3.0M/512k

dslreports.com speed test result on 2006-03-12 18:26:11 EST:
928 / 420
Your download speed : 928 kbps or 116 KB/sec.
That is 42.5% worse than an average user on pacbell.net

Your upload speed : 420 kbps or 52.5 KB/sec.
That is 13.2% better than an average user on pacbell.net

Not even in the ballpark for contractual minimums. BUT,
I was told I can't get out of the contract despite the
contract breach, without the $200 penalty.

When I had @home, it was AT&T that raped their service too.]]> http://www.dslreports.com/forum/remark,15670210 Sun, 12 Mar 2006 18:33:18 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15670176 anon : What evidence do I need to provide and prove that I am on an exhausted router?

I posted before in SBC Direct and I am very pleased. ]]> http://www.dslreports.com/forum/remark,15670176 Sun, 12 Mar 2006 18:26:56 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15670073 d_l : They can and will initiate the "paperwork" to make a switch if there is evidence that you are on one of the "exhausted" routers. It does take some time for a switch to be made once the problem is verified. I'm guessing there is a loooong list.

You must be a register DSLR member to post in Direct. Registration is free.]]> http://www.dslreports.com/forum/remark,15670073 Sun, 12 Mar 2006 18:08:02 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15670044 anon : Can those nice guys (and ladies) in SBC Direct switch me to a less crowded router? If so, I will post in SBC Direct instead of calling SBC. ]]> http://www.dslreports.com/forum/remark,15670044 Sun, 12 Mar 2006 18:03:34 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669925 Lanik : I don't need to call, there is a SBC Direct forum where you can get in touch with SBC techs. I just did a trace to my old IP and its the same router so no, nothing has changed. ;)
--
Computer Consulting for the Next Generation.]]> http://www.dslreports.com/forum/remark,15669925 Sun, 12 Mar 2006 17:42:49 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669906 anon : Do you ever call? when? Maybe they replace the router but keep the same name and IP address. I will call SBC next week.

]]> http://www.dslreports.com/forum/remark,15669906 Sun, 12 Mar 2006 17:40:07 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669512 Lanik :
said by Bob333 :

rback13-g1-0.sntcca.sbcglobal.net (63.203.35.82)
You're most likely affected since its the same one I used to be on when I had SBC.
--
Computer Consulting for the Next Generation.]]> http://www.dslreports.com/forum/remark,15669512 Sun, 12 Mar 2006 16:26:22 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669478 anon : OK, I did a reverse traceroute and the last hop is:

rback13-g1-0.sntcca.sbcglobal.net (63.203.35.82)

Can someone tell me that I am on an exhausted router or not? My download speed has been very bad at night. Last Friday afternoon, my DSL connection dropped and I have to reset the router to get back. Since then, my speed has been okay. Since I don't know what I was on before, I am not sure they changed or fixed something or something else. ]]> http://www.dslreports.com/forum/remark,15669478 Sun, 12 Mar 2006 16:19:50 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669325 NormanS : I believe this link addresses how to find out which router you are on:

»Ameritech - SBC FAQ »How do I find out which SBCIS Redback I am on?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15669325 Sun, 12 Mar 2006 15:48:27 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669324 deblin : Yes, you can do a reverse traceroute and look at the last hop before your IP. It should have either "RBACK" or "BRAS" in the name. If you paste that here, someone can interpret it and tell you which router you are on.

Typically, it's pretty obvious from the hostname. :)
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15669324 Sun, 12 Mar 2006 15:48:20 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15669181 anon : Is there an easy way to know which router that I am on? Does SBC know or they have to come over and check from my side? ]]> http://www.dslreports.com/forum/remark,15669181 Sun, 12 Mar 2006 15:21:47 EDT Re: OK, I'm totally confused... http://www.dslreports.com/forum/remark,15668642 itsonlydsl : redback = xerox
bras = copier

bras is the software technology used by the manufacturer redback...and juniper and cisco and ... well you get the point i'm sure.

sbcis initially identified its routers by brand name and its stuck with employees who will very often say redback for any router same as you hear 'xerox machine' for the 'copy machine' or 'calistoga water' for 'mineral water.'

not every customer who is identified as being built to an exhausted router will automatically move to a new router as they 1) may be moved to an existing one that isn't exhausted or 2) the capability to provide the demand is met on the router they're built too as the company moves forward with the migration process.

]]> http://www.dslreports.com/forum/remark,15668642 Sun, 12 Mar 2006 13:50:56 EDT OK, I'm totally confused... http://www.dslreports.com/forum/remark,15665296 snafur : My connection has gone from "dark" at night to functional again. My typical speed is 300k down and up. (I'm a LONG way from the CO.) Several tests recently have my down speed at 200 when my up speed has held about 300. What I don't understand is, my original gateway was a "bras" router, and now I seem to be on an "rback" router, but have another set of undefined hops between me and the rback. Is it possible that the CO has added a router that doesn't acknowledge pings between me and the gateway? I thought we were being moved From rback routers To bras routers, not the other way around. Maybe there has been a hub or switch inserted in the chain? I must say, I'm glad to be connected tonight!]]> http://www.dslreports.com/forum/remark,15665296 Sat, 11 Mar 2006 21:54:33 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15661921 j00k : 9:36am on a saturday morning. speed seems okay for my pro package, i will test again around peak hours tonight.

Download = 2.469 Mbps
Upload = 428.08 kbps]]> http://www.dslreports.com/forum/remark,15661921 Sat, 11 Mar 2006 12:37:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15659637 joey408 : maybe you are just lucky to be in one of the good routers.]]> http://www.dslreports.com/forum/remark,15659637 Sat, 11 Mar 2006 00:03:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15658402 benjamonny : My problem is no longer.

I re rated from Starter to Express mid-month last month and on the upgrade, no more slow down.

So don't know if it was fixed or got better because of the increase.]]> http://www.dslreports.com/forum/remark,15658402 Fri, 10 Mar 2006 20:14:42 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15658164 bigtedshred :
said by ftthz See Profile :

got to lvl 2 they noted that i had problems... and basically said we are working on the problem ... no fix or anything though ... would be nice if they moved me to another router
See the exact same thing happened to me the first time I called. I said, fine, I'll wait, close the ticket. Well 3+ weeks passed and nothing happened. So I repeated the process but this time said I want someone to come out and fix it. They came out, confirmed my line was fine, called up their people and I was put on a new router right then and there.
At least some people who haven't complained have gotten their speeds back up to normal.. so sounds like they are doing something; just a matter of when they get to you.]]> http://www.dslreports.com/forum/remark,15658164 Fri, 10 Mar 2006 19:37:05 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15656729 joey408 : who else has their problems fixed?]]> http://www.dslreports.com/forum/remark,15656729 Fri, 10 Mar 2006 16:04:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15652742 anon : same here, when i play wc3, i keep on disconnecting from battle net, very annoying.]]> http://www.dslreports.com/forum/remark,15652742 Fri, 10 Mar 2006 00:04:52 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15652710 anon : I just noticed a slow down in the past week.
I have had basic DSL (1.5Mbps) for approx. 8 mos. where I consistantly got 1.2Mbps.
Last week I upgraded to the premium package of 3.0 Mbps and now I am getting download speeds of 400 to 500kbps. Dismal. Somethings wrong here.
Haven't checked morning speeds yet.]]> http://www.dslreports.com/forum/remark,15652710 Thu, 09 Mar 2006 23:58:50 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15652351 ftthz : got to lvl 2 they noted that i had problems... and basically said we are working on the problem ... no fix or anything though ... would be nice if they moved me to another router ]]> http://www.dslreports.com/forum/remark,15652351 Thu, 09 Mar 2006 22:59:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15647981 bigtedshred :
said by ftthz See Profile :

calling doesn't really help if your on one of the bad routers
Gotta disagree with you on this one. Call the main support line. As RyanSF said, just tell them fast than slow and you want a trouble ticket opened. In a day or two, level 2 (USA) support will call you and get someone out to your house. When they're there, they will check all the lines in your house (they need to before making the next step). Then they will call the poeple who can switch you to non-exhausted routers and get you back to normal right then.
OR .. just wait till the fix your router. The asked me to do the wait game the first time I called, 3 weeks, nothing (got $5 credit per month though). I'm paying to have PRO speeds each day, I wasn't going to wait for them to 'get to me'. So I did the above and am now running at 2.5M down all day.]]> http://www.dslreports.com/forum/remark,15647981 Thu, 09 Mar 2006 12:28:27 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15646620 joey408 : Yes they are implementing the new routers.... i was suprised how i was switched to a new router without even calling them. So since last thursday i haven't experience anymore slow downs.]]> http://www.dslreports.com/forum/remark,15646620 Thu, 09 Mar 2006 08:21:52 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15646185 anon : If you are experiencing the evening slowdown...you're most likely on an exhausted router. Call them up. Explain the problem clearly..."Fine during day. Slow at night." Keep it simple. Don't confuse them by mentioning some program or website. Run their speed test so you can support your "slow" and "fine" mantra. Be patient...tech support is a crappy job.

It might take a couple days of back and forth. But they will fix it.]]> http://www.dslreports.com/forum/remark,15646185 Thu, 09 Mar 2006 04:52:21 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15646102 gromer : The new routers they are implementing are much better than the current routers and can handle a much higher load.]]> http://www.dslreports.com/forum/remark,15646102 Thu, 09 Mar 2006 03:37:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15645838 cb400 : I am not experiencing any abnormal slow down but my maximum download speed seems to be switched from pro (2.5 Mbsp) to express (1.5 Mbps). This only occurs during the evening (speed only measured after 8 pm). No latency/ping issues: I ran tracert to www.yahoo.com and rback39 but highest value I received was 11ms.

03/07/06 12:26 am
Download = 2.463 Mbps
Upload = 427.07 kbps
03/07/06 11:46 am
Download = 2.544 Mbps
Upload = 439.89 kbps
03/07/06 08:32 pm
Download = 1.058 Mbps
Upload = 414.85 kbps
03/07/06 09:25 pm
Download = 1.135 Mbps
Upload = 439.85 kbps
03/07/06 10:47 pm
Download = 1.436 Mbps
Upload = 439.85 kbps
03/08/06 12:55 am
Download = 2.544 Mbps
Upload = 438.30 kbps
03/08/06 11:29 am
Download = 2.453 Mbps
Upload = 422.43 kbps
03/08/06 09:38 pm
Download = 1.286 Mbps
Upload = 439.89 kbps
03/08/06 09:57 pm
Download = 1.452 Mbps
Upload = 439.12 kb

Edit: I forgot to ask if anyone else is experiencing the same thing.]]> http://www.dslreports.com/forum/remark,15645838 Thu, 09 Mar 2006 01:30:51 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15645720 joey408 : Im hoping they'll add extra extra i mean...... EXTRA capacity to help those who are under these abnormal slowdowns.]]> http://www.dslreports.com/forum/remark,15645720 Thu, 09 Mar 2006 00:54:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15645162 ftthz : calling doesn't really help if your on one of the bad routers ... just get the run around that they know u got a problem ... and be patient but been like 3 months for me still get the same problems so its zzz think that's long enough to fix it what's another 10 days i guess ]]> http://www.dslreports.com/forum/remark,15645162 Wed, 08 Mar 2006 23:21:44 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15642819 bigtedshred : They need to tell you that you might be charged for a visit - if the problem is on your end. But if you can run a speed test in the morning and the speed is correct; and then at 6pm it's way slower, then it's not your problem. Just tell them a-ok with the charges, come on down!
I wouldn't wait.. Get them to fix your line asap.. I waited the first time and they ended up switching me to another exhausted router!]]> http://www.dslreports.com/forum/remark,15642819 Wed, 08 Mar 2006 18:21:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15642409 anon : I called SBC last night and waited for almost an hour to talk to a live person. All he could do was to open a ticket and asked me to call back during business hours.

I called today and again waited for about half an hour to talk to a live person. She said that only a technician could determine the cause of the problem and the price: $60 per hour to check the inside/outside lines and everything. I argued with her for another half hour and finally asked to talk to her manager. After another 30 minutes or so, her manager told me that I 'might' be on one of the 'exhausted' routers, SBC is working on the problem, and it may take 10 days or 'more' to fix it.]]> http://www.dslreports.com/forum/remark,15642409 Wed, 08 Mar 2006 17:28:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15639049 joey408 : SBC is definitely fixing it.... my speed used to be bad from 6pm to 11pm now its fixed.. and i have been testing it for 4 weekdays so far and it seems good... i never called them or complained.. i know its disturbing to be patience, but it helps.]]> http://www.dslreports.com/forum/remark,15639049 Wed, 08 Mar 2006 09:17:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15638095 NormanS :
said by tymfdc See Profile :

I keep losing connection tonight. I can't even sign in yahoo. Is there something wrong with yahoo or just my dsl connection?
Hard to say. But the DSL slowdown won't affect your ability to sign in to any site. I find that the Yahoo! site can be balky, even when my DSL is running at full speed.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15638095 Wed, 08 Mar 2006 02:10:24 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15638071 tymfdc : I keep losing connection tonight. I can't even sign in yahoo. Is there something wrong with yahoo or just my dsl connection?]]> http://www.dslreports.com/forum/remark,15638071 Wed, 08 Mar 2006 02:03:13 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15637741 aznmagic2015 : I'm getting around 632 kbps at night. I really hope SBC is doing something to fix this...]]> http://www.dslreports.com/forum/remark,15637741 Wed, 08 Mar 2006 00:28:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15637675 bichi : Slowest it's been, since Dec, 2005, when all this started....

REDBACK: rback35-g1-0.snfcca.sbcglobal.net
VLAN: dist2-vlan50.snfc21.pbi.net
VLAN: dist2-vlan56.snfc21.pbi.net
SERVICE: 3000/512

Tonights record SLOW speed:
#1137966 - Mar 07, 2006 - 8:35pm PST
Download = 940.83 kbps
Upload = 433.88 kbps

# IP address Host name Round trip time
1 71.141.31.254 adsl-71-141-31-254.dsl.snfc21.sbcglobal.net 8 ms
2 206.171.134.131 dist2-vlan50.snfc21.pbi.net 10 ms
3 216.102.176.226 bb2-10g2-0.snfcca.sbcglobal.net 12 ms
4 151.164.190.189 bb1-p4-0.snfcca.sbcglobal.net 13 ms
5 151.164.243.121 core1-p6-1.crsfca.sbcglobal.net 14 ms
6 151.164.240.134 bb1-p1-0.crsfca.sbcglobal.net 16 ms
7 151.164.41.101 ex1-p3-0.eqsjca.sbcglobal.net 93 ms
8 151.164.248.58 asn10310-yahoo-10g.eqsjca.sbcglobal.net 20 ms
9 216.115.106.185 ge-3-0-0-p260.msr1.scd.yahoo.com 22 ms
10 66.218.82.223 ten-2-3-bas2.scd.yahoo.com 25 ms
11 66.94.230.34 p3.www.scd.yahoo.com 25 ms

7 0 0 0 151.164.248.113 ex1-g4-0-0.eqdltx.sbcglobal.net
8 193 3 200 151.164.40.28 bb2-p2-1.rcsntx.sbcglobal.net
9 1 1 1 151.164.191.117 bb1-p4-0.rcsntx.sbcglobal.net
10 2 2 2 151.164.42.178 core1-p5-0.crdltx.sbcglobal.net
11 32 26 46 151.164.240.126 core2-p3-0.crdnco.sbcglobal.net
12 26 27 26 151.164.240.165 core1-p8-0.crdnco.sbcglobal.net
13 48 48 48 151.164.243.241 core1-p2-0.crskut.sbcglobal.net
14 47 47 47 151.164.243.238 core1-p3-0.crsfca.sbcglobal.net
15 65 49 86 151.164.243.118 bb1-p12-2.snfcca.sbcglobal.net
16 47 47 47 216.102.176.225 dist1-10g1-2.snfcca.sbcglobal.net
17 48 48 48 206.171.134.168 rback35-g1-0.snfcca.sbcglobal.net

VISUALWARE MySpeed - Speed Server: Virginia, USA
2006/03/07 - 23:40:03 - 1997948
71.141.29.147 adsl-71-141-29-147.dsl.snfc21.sbcglobal.net
DL: 1,097,048
UP: 431,912
PAUSE: 158
RTT: 82
QOS 76%

Operational data report : near end (Downstream)
-----------------------------------------------
Attainable line rate : 5752 kbit/sec
Attainable Atm rate : 5280 kbit/sec
Used line rate : 3388 kbit/sec
Fast used Atm rate : 3008 kbit/sec
Interleaved used Atm rate : 0 kbits/sec
Rel. capacity occupation : 59
Noise Margin : 13 dB
Line attenuation : 44 dB
Output Power : 19 dBm

Operational data report : far end (Upstream)
--------------------------------------------
Attainable line rate : 1044 kbit/sec
Attainable Atm rate : 928 kbit/sec
Used line rate : 608 kbit/sec
Fast used Atm rate : 512 kbit/sec
Interleaved used Atm rate : 0 kbits/sec
Rel. capacity occupation : 58
Noise Margin : 17 dB
Line attenuation : 26 dB
Output Power : 8 dBm

***** Historicals Feb to Mar 07, 2006 *****

#1099582 - Feb 02, 2006 - 8:25pm PST
Download = 1.914 Mbps
Upload = 433.18 kbps

#1099588 - Feb 02, 2006 - 8:29pm PST
Download = 1.400 Mbps
Upload = 434.64 kbps

#1112845 - Feb 15, 2006 - 9:58pm PST
Download = 1.574 Mbps
Upload = 434.64 kbps

#1112858 - Feb 15, 2006 - 10:14pm PST
Download = 1.805 Mbps
Upload = 432.47 kbps

#1112869 - Feb 15, 2006 - 10:20pm PST
Download = 1.656 Mbps
Upload = 433.93 kbps

#1113738 - Feb 16, 2006 - 7:45pm PST
Download = 1.459 Mbps
Upload = 434.64 kbps

#1113740 - Feb 16, 2006 - 7:50pm PST
Download = 1.122 Mbps
Upload = 433.93 kbps

#1113745 - Feb 16, 2006 - 7:53pm PST
Download = 1.109 Mbps
Upload = 433.88 kbps

VISUALWARE MySpeed - Speed Server: Virginia, USA
2006/02/17 10:49:01 71.139.202.150 - #1727889
ppp-71-139-202-150.dsl.snfc21.pacbell.net
DL: 2,574,320
UP: 431,496
PAUSE: 15
RTT: 81
QOS: 99%

#1115029 - Feb 17, 2006 - 10:13pm PST
Download = 1.736 Mbps
Upload = 433.93 kbps

#1115030 - Feb 17, 2006 - 10:15pm PST
Download = 1.457 Mbps
Upload = 434.64 kbps

VISUALWARE MySpeed - Speed Server: Virginia, USA
2006/02/18 01:16:52 71.139.207.36 - 1737554
ppp-71-139-207-36.dsl.snfc21.pacbell.net
DL: 1,522,056
UP: 432,336
PAUSE: 34
RTT: 81
QOS 67%

#1115033 - Feb 17, 2006 - 10:20pm PST
Download = 1.580 Mbps
Upload = 433.88 kbps

#1120770 - Feb 22, 2006 - 09:55pm PST
Download = 1.341 Mbps
Upload = 433.88 kbps

#1120780 - Feb 22, 2006 - 10:02pm PST
Download = 1.283 Mbps
Upload = 161.40 kbps

#1120777 - Feb 22, 2006 - 09:58pm PST
Download = 1.194 Mbps
Upload = 402.53 kbps

#1120780 - Feb 22, 2006 - 10:02pm PST
Download = 1.283 Mbps
Upload = 161.40 kbps

#1125427 - Feb 26, 2006 - 08:36pm PST
Download = 1.740 Mbps
Upload = 434.64 kbps

#1128526 - Feb 28, 2006 - 09:29pm PST
Download = 1.612 Mbps
Upload = 433.88 kbps

#1128536 - Feb 28, 2006 - 09:39pm PST
Download = 1.747 Mbps
Upload = 433.93 kbps

#1134659 - Mar 05, 2006 - 08:45pm PST
Download = 1.231 Mbps
Upload = 433.88 kbps

#1134665 - Mar 05, 2006 - 08:52pm PST
Download = 1.226 Mbps
Upload = 433.88 kbps

#1136378 - Mar 06, 2006 - 10:07pm PST
Download = 956.27 kbps
Upload = 435.35 kbps]]> http://www.dslreports.com/forum/remark,15637675 Wed, 08 Mar 2006 00:11:40 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15635882 zippy fast :
quote:
My speed is quite snappy now...I am *hoping* it stays this way...I'm on Rback37.SNFCCA


I believe I'm connected to rback36 in SF, and it still seems very troubled in the evening hours. At 5:30am it's as fast as it has always been for several years, but horrible between 4:00 - 12:00pm, and when I say horrible, I mean dialup horrible. I still haven't seen ANY messages of what has been fixed, or is awaiting repair. ]]> http://www.dslreports.com/forum/remark,15635882 Tue, 07 Mar 2006 19:59:53 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15634931 deblin : The SBC speed test is right on their backbone, so it's the ideal place to check your speeds. Anything else (like the speakeasy test servers, or the ones on DSLR) is going over a route out onto the internet at large, so it may be slightly slower.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15634931 Tue, 07 Mar 2006 17:52:50 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15634495 joey408 : under SBC's speed test it says my connection is 2.545Mbps down and 440Kbps up. but on DSL report it says

2498 / 428
Your download speed : 2498 kbps or 312.3 KB/sec.
That is 50.7% better than avg. other reports from pacbell.net

Your upload speed : 428 kbps or 53.5 KB/sec.
That is 16.6% better than avg. other reports from pacbell.net

How come every speed test is different?]]> http://www.dslreports.com/forum/remark,15634495 Tue, 07 Mar 2006 16:52:32 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15634252 magic168 : My speed is quite snappy now...I am *hoping* it stays this way...I'm on Rback37.SNFCCA]]> http://www.dslreports.com/forum/remark,15634252 Tue, 07 Mar 2006 16:20:43 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15632211 bigtedshred :
said by jdir See Profile :

Would it make more sense for SBC to put me on a Santa Clara BRAS rather than one in Pleasanton?
I went from a santa clara rback to a pleasanton bras.. and that's making all the difference. i think it really is all about not being on an 'exhausted' router.. and the only way for that to happen is have the techs move you and then run a speed test. When the techs were moving me, it took 2 different tries before finding something that kept me at 2.5M.]]> http://www.dslreports.com/forum/remark,15632211 Tue, 07 Mar 2006 12:14:43 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15630216 NormanS : Duh. I had visions of Walnut Creek as I was typing that. I hate it when my mind starts wandering! :p
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15630216 Tue, 07 Mar 2006 04:22:07 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15630092 jdir : Would it make more sense for SBC to put me on a Santa Clara BRAS rather than one in Pleasanton?

Myabe it is one of those new math - farther away, is faster :D
- of course, the way there is slower? ]]> http://www.dslreports.com/forum/remark,15630092 Tue, 07 Mar 2006 03:01:08 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629948 tonydi :
said by NormanS See Profile :

Pleasanton is a longer run from Campbell than San Francisco is.
Nope, quite the opposite. Campbell to Pleasanton, ~33 mi. Campbell to SF, ~53 mi. This is via major highways. As the crow flies it's 27 mi to Pleasanton, 48 mi to SF.]]> http://www.dslreports.com/forum/remark,15629948 Tue, 07 Mar 2006 01:57:19 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629931 cb400 : Well, it's 11:00 pm and my download speed is back to normal (2.5 Mbs). If it helps in anyway, my rback is:
rback39-g1-0.snfcca.sbcglobal.net]]> http://www.dslreports.com/forum/remark,15629931 Tue, 07 Mar 2006 01:53:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629677 NormanS :
said by bigtedshred See Profile :

... I was moved to a new one (rback 14 - i believe). But that didn't solve anything and altough this router wasn't on the list, it probably should be (also, it was in santa clara and i'm in sf--doh!)...
I think it will be added. I just received a response to an SBC Direct post, and I am also on that Redback.

Also, I have a friend in Campbell (very near Santa Clara) on 'rback35-g1-0.snfcca.sbcglobal.net'. And a cousin, also in Campbell (spitting distance from the friend) on 'bras16-g12-0.pltnca.sbcglobal.net'. Pleasanton is a longer run from Campbell than San Francisco is.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15629677 Tue, 07 Mar 2006 00:46:16 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629632 NormanS :
said by FastiBook See Profile :

(i am being serious, you folks should protest)
I would, if I was on Pro, with my throughput below the minimum. Alas, I am on Express, and, though I am afflicted with the slowdown, I have only once seen my throughput drop below the minimum. Typically, my slowest speed is a touch above the minimum guaranteed sync rate.

And some who are dropping below their guaranteed minimum have already bailed; most for DSL Extreme.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15629632 Tue, 07 Mar 2006 00:39:43 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629590 ebaykeith :
said by cb400 See Profile :

I'm also experiencing slow download speed during the night (maybe after 6 or 7 pm?) at San Mateo. My actual download speed is around 120 KB/s but I'm on the pro plan (paying $30 a month until my contract expires :(). Before the merger, I had a stable 2.5 MB/s download speed ...
I'm thinking that's the only reason they have a contract. If they could provide the best service they wouldn't need to keep you on contract, they wouldn't be able to get you to leave.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15629590 Tue, 07 Mar 2006 00:32:46 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629556 ebaykeith :
said by joey408 See Profile :

Of course you would get those speed at that time.. i think everyone does since not alot of people goes on at that time.. but im talking about the major slow downs from 9-10... but before it started from 6 and it was slow till 11
I too am talking about the major slow downs, it obviously isn't slow at 1 or 2 a.m.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15629556 Tue, 07 Mar 2006 00:28:16 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629513 cb400 : I'm also experiencing slow download speed during the night (maybe after 6 or 7 pm?) at San Mateo. My actual download speed is around 120 KB/s but I'm on the pro plan (paying $30 a month until my contract expires :(). Before the merger, I had a stable 2.5 MB/s download speed ...]]> http://www.dslreports.com/forum/remark,15629513 Tue, 07 Mar 2006 00:21:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629505 joey408 :
said by ebaykeith See Profile :

said by joey408 See Profile :
I used to get those speeds, and still do at 1 or 2 a.m.
Of course you would get those speed at that time.. i think everyone does since not alot of people goes on at that time.. but im talking about the major slow downs from 9-10... but before it started from 6 and it was slow till 11]]> http://www.dslreports.com/forum/remark,15629505 Tue, 07 Mar 2006 00:19:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629445 jdir : Tonight - my DSL just stop for no reason during a download, so I ping yahoo.com and it restore the connection (?)

so I did a tracert

2 73 ms 78 ms 78 ms 192.168.0.1
3 117 ms 103 ms 107 ms bras14-l0.pltnca.sbcglobal.net [151.164.184.70]
4 515 ms 508 ms 481 ms dist2-vlan50.pltn13.pbi.net [64.164.97.67]
5 521 ms 529 ms 486 ms bb2-10g2-0.pltnca.sbcglobal.net [151.164.42.102]
6 506 ms 591 ms 500 ms bb1-p5-1.crscca.sbcglobal.net [151.164.43.171]
7 86 ms 107 ms 82 ms ex2-p5-0.eqsjca.sbcglobal.net [151.164.41.109]
8 391 ms 393 ms 399 ms ex1-p10-0.eqsjca.sbcglobal.net [151.164.191.66]
9 393 ms 402 ms 424 ms asn10310-yahoo-10g.eqsjca.sbcglobal.net [151.164.248.58]
10 490 ms 536 ms 506 ms ge-4-0-0-p460.msr1.scd.yahoo.com [216.115.106.209]
11 518 ms 537 ms 536 ms ten-1-3-bas1.scd.yahoo.com [66.218.82.217]
12 538 ms 86 ms 78 ms w2.rc.vip.scd.yahoo.com [66.94.234.13]]]> http://www.dslreports.com/forum/remark,15629445 Tue, 07 Mar 2006 00:09:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629406 ebaykeith :
said by joey408 See Profile :

as of now i've been doing a speed test since 6pm and right now its 9pm speed is EXTREMELY STABLE and i never called SBC.. i guess i had the patience and i just got lucky

so far im getting 2.545 Mbps down and highest is 2.550 Mbps down.
I used to get those speeds, and still do at 1 or 2 a.m.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15629406 Tue, 07 Mar 2006 00:04:42 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629387 joey408 : as of now i've been doing a speed test since 6pm and right now its 9pm speed is EXTREMELY STABLE and i never called SBC.. i guess i had the patience and i just got lucky

so far im getting 2.545 Mbps down and highest is 2.550 Mbps down.]]> http://www.dslreports.com/forum/remark,15629387 Tue, 07 Mar 2006 00:01:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15629270 ebaykeith :
said by bigtedshred See Profile :


they can call up their people and get you onto a better rback.. Or so that's how I did it!
Good luck to all.
Oh man, and I just dropped the 3Mb service and went to the cheapest. I don't think my fix would be that simple though. I've already had the techs here online check my line out. Once I get 1.5Mb download faithfully for a few months, I'll probably switch back to the 3Mb download. It's just that this has gone on for over 3 months now. It was the week between Christmas and New Years when I really noticed the slowdown. It just gets worse every week. I'm close to dialup speeds (wish I had an analog modem on this PC-gotta go hit the old PC junk drawer/pile in the garage). I just can't see paying for, or subscribing to, a service that doesn't exist.
--
Some people are like slinkies. They're really good for nothing, but they sure bring a smile to your face when you push them down a flight of stairs.]]> http://www.dslreports.com/forum/remark,15629270 Mon, 06 Mar 2006 23:45:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15628905 bigtedshred : ahhh.. finally i might be in the clear. first call had the techs tell me my router was on the exhuasted list and it was going to be fixed. three weeks later, no change. Had two techs come to my apt today, they tested everything, no problems on my end. They called up their side and confirmed I was on an exhausted router and then I was moved to a new one (rback 14 - i believe). But that didn't solve anything and altough this router wasn't on the list, it probably should be (also, it was in santa clara and i'm in sf--doh!). They bounced me onto a new rback and bam! 2.5M down at 5pm. 8pm now, still 2.5M down.
So to all that are having slow downs, get a trouble ticket, the techs need to come out and 'confirm' it's not a problem on your end.. And then they can call up their people and get you onto a better rback.. Or so that's how I did it!
Good luck to all. ]]> http://www.dslreports.com/forum/remark,15628905 Mon, 06 Mar 2006 22:55:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15621299 magic168 : I was just about to say the same thing:

This is ridiculous. I've never had it this slow:

Download = 856.12 kbps
Upload = 523.49 kbps

that's 4000kbps+ slower than I used to get.]]> http://www.dslreports.com/forum/remark,15621299 Mon, 06 Mar 2006 00:14:13 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15621211 sinemac : Right now is the worst I've tested so far:

dslreports.com speed test result on 2006-03-05 23:59:25 EST:
536 / 440
Your download speed : 536 kbps or 67 KB/sec.
That is 66.8% worse than avg. other reports from pacbell.net

Your upload speed : 440 kbps or 55 KB/sec.
That is 20.8% better than avg. other reports from pacbell.net

I'm paying for Expert Plus (6000/608) - that means my current download speed is less than 10% of the max I'm supposedly paying for and only about 33% of the minimum.]]> http://www.dslreports.com/forum/remark,15621211 Mon, 06 Mar 2006 00:02:37 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15620869 FastiBook : Wow, i feel really bad for you poor folks. Someone must have organized a mass coffee-spill-on-the-equipment day or somethin. Too bad sbc yanked that fiber project too. Seriously. I would organize some kind of court action demanding information from them, as you are paying customers, and although speeds are not guaranteed, they do however have a set lower threshold to throughput time/speed. If this was happening to me i'd organize a mass exodus from their service, no one pay their internet service bill for 3 months.. :)

(i am being serious, you folks should protest)]]> http://www.dslreports.com/forum/remark,15620869 Sun, 05 Mar 2006 23:11:08 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15620328 peter_s :
said by annie31 :

...and let's submit our speed test results here:

»support.sbcglobal.net/dsl/speedtest/
What do you mean? That is a user tool, and I doubt any of the tests are logged for SBCs use.

At any rate, I got a wonderful:

Your Throughput
Download = 813.49 kbps
Upload = 447.39 kbps

and right now my modem says:
Downstream Rate: 3008 kbps
Upstream Rate: 512 kbps
Channel: Fast
Current Noise Margin: 17.1 dB (Downstream), 16.0 db (Upstream)
Current Attenuation: 49.9 dB (Downstream), 31.5 db (Upstream)
Current Output Power: 13.7 dB (Downstream), 7.3 db (Upstream)

I'm getting really tired of this. My line stats look ok, but as usual my ping and throughput suck pole. Any time in the middle of the night is great, or any time people are at work is great. When users are home is when it starts to suck. Weekends are hit and miss, yesterday was tolerable(not great), but about 2 in the afternoon today it started sucking again.

They need to fix this.
The problem is most of the new users will just buy this off as normal DSL use, those of us that have seen what DSL is supposed to be think SBC is screwing the pooch. ]]> http://www.dslreports.com/forum/remark,15620328 Sun, 05 Mar 2006 21:40:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15612936 anon : ...and let's submit our speed test results here:

»support.sbcglobal.net/dsl/speedtest/]]> http://www.dslreports.com/forum/remark,15612936 Sat, 04 Mar 2006 19:16:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15611737 anon : wait until Monday - Thursday, 9-10 pm ]]> http://www.dslreports.com/forum/remark,15611737 Sat, 04 Mar 2006 15:19:00 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15608624 joey408 : Okay its good to know that my connection is back to normal for my particular area. i've been receiving

2.549 mbps down
440.20 kbps up]]> http://www.dslreports.com/forum/remark,15608624 Sat, 04 Mar 2006 01:09:54 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15608390 jdir : I couldnt even view video at video.google.com
at 9pm. Google just totally "lockup"]]> http://www.dslreports.com/forum/remark,15608390 Sat, 04 Mar 2006 00:18:01 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15605819 cb90068 : I'm glad they put this issue's story on the front page.

»AT&T Over-Subscription Issues
Users in midwest, west coast frustrated

AT&T/SBC is mute about the entire issue.]]> http://www.dslreports.com/forum/remark,15605819 Fri, 03 Mar 2006 17:42:23 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15605317 blazerx : From NorCal here, having similar problems. I'm seeing over 1000 CRC errors a minute to my modem on the stats page. Weird.]]> http://www.dslreports.com/forum/remark,15605317 Fri, 03 Mar 2006 16:21:42 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15601222 Zorglub : 533/313, then 470/281 for 1.5/384 line.

What's wrong?]]> http://www.dslreports.com/forum/remark,15601222 Fri, 03 Mar 2006 01:10:39 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15601054 thear : 9:24 PM

Download Speed: 847 kbps (105.9 KB/sec transfer rate)
Upload Speed: 406 kbps (50.8 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,15601054 Fri, 03 Mar 2006 00:25:02 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15601026 anon : Soon I will see my download speed slower than my upload speed:

dslreports.com speed test result on 2006-03-03 00:16:20 EST:
493 / 385
Your download speed : 493 kbps or 61.7 KB/sec.
That is 68.7% worse than avg. other reports from pacbell.net

Your upload speed : 385 kbps or 48.1 KB/sec.
That is 9.6% better than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15601026 Fri, 03 Mar 2006 00:19:56 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15600816 joey408 : as of 8:43pm.. my connection seems normal. but again i dont want to jinx it.]]> http://www.dslreports.com/forum/remark,15600816 Thu, 02 Mar 2006 23:43:47 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15594743 d_l : There seem to be two types of slowdowns: the type mostly in So Cal has high first hop latency and slow seeds and the type mostly in No Cal has just slow speeds. You have the typical type for No Cal.]]> http://www.dslreports.com/forum/remark,15594743 Thu, 02 Mar 2006 10:08:31 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15593295 garrman : dslreports.com speed test result on 2006-03-02 01:01:08 EST:
519 / 204
Your download speed : 519 kbps or 64.9 KB/sec.
That is 67.2% worse than avg. other reports from pacbell.net

Your upload speed : 204 kbps or 25.5 KB/sec.
That is 41.8% worse than avg. other reports from pacbell.net

The weird part is that my trace route looks the same as during the daytime when I am running at 1300 down and 326 up.

Anyone else seeing this?]]> http://www.dslreports.com/forum/remark,15593295 Thu, 02 Mar 2006 01:04:30 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15593129 jdir : Gee, what happens to my DSL speed - normal 1300Kbps
now I'm getting a measly 600Kbps at 9:30pm

here's a tracert to yahoo.com

2 69 ms 67 ms 66 ms 192.168.0.1
3 85 ms 87 ms 79 ms bras14-l0.pltnca.sbcglobal.net [151.164.184.70]
4 82 ms 78 ms 77 ms dist4-vlan60.pltn13.pbi.net [64.164.97.131]
5 82 ms 78 ms 77 ms bb2-g3-0.pltnca.sbcglobal.net [151.164.43.56]
6 83 ms 77 ms 77 ms bb1-p5-0.crscca.sbcglobal.net [151.164.240.137]
7 78 ms 77 ms 79 ms ex2-p5-0.eqsjca.sbcglobal.net [151.164.41.109]
8 80 ms 77 ms 78 ms ex1-p9-0.eqsjca.sbcglobal.net [151.164.191.201]
9 84 ms 77 ms 85 ms asn10310-yahoo-10g.eqsjca.sbcglobal.net [151.164.248.58]
10 86 ms 77 ms 77 ms ge-4-1-0-p300.pat1.pao.yahoo.com [216.115.106.144]
11 152 ms 153 ms 144 ms so-1-1-0.pat2.dce.yahoo.com [216.115.101.131]
12 148 ms 140 ms 151 ms ae1.p400.msr1.dcn.yahoo.com [216.115.96.181]
13 139 ms 150 ms 140 ms ge9-3.bas1-m.dcn.yahoo.com [216.109.120.219]
14 507 ms 153 ms 141 ms w2.rc.vip.dcn.yahoo.com [216.109.112.135]]]> http://www.dslreports.com/forum/remark,15593129 Thu, 02 Mar 2006 00:29:46 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15591532 NormanS :
said by smartguy2k2 See Profile :

Looking good right now in Cupertino, CA.
I can't get an open test site right now. Well, not at DSLR. 1738 in San José, CA, and Speakeasy reports:
Last Result:
Download Speed: 691 kbps (86.4 KB/sec transfer rate)
Upload Speed: 312 kbps (39 KB/sec transfer rate)
Earlier today, shortly after 1609, Speakeasy reported:
Last Result:
Download Speed: 1095 kbps (136.9 KB/sec transfer rate)
Upload Speed: 312 kbps (39 KB/sec transfer rate)
If past experience is anything to go by, it will get worse before it gets better.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15591532 Wed, 01 Mar 2006 20:45:09 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15591086 smartguy2k2 : Looking good right now in Cupertino, CA.

dslreports.com speed test result on 2006-03-01 19:49:38 EST:
2485 / 424
Your download speed : 2485 kbps or 310.6 KB/sec.
That is 61.2% better than avg. other reports from pacbell.net

Your upload speed : 424 kbps or 53 KB/sec.
That is 20.7% better than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15591086 Wed, 01 Mar 2006 19:50:22 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15589367 NormanS : Using SBC for TCP/IP transport (Internet connection) and Earthlink as ISP?]]> http://www.dslreports.com/forum/remark,15589367 Wed, 01 Mar 2006 16:13:07 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15587196 anon : Hello
Did anyone have trouble last night? This was around 9, 9:30 in Redwood City. Now, 7:45 a.m. no problems at all. Earthlink support was poor. Had me reboot modem, turn off WIN firewall and norton antivirus!! Finally frontline support turned me over to supervisor, who suggested I turn off ROUTER firewall. It did not get through I repeated a few times that sometimes, like now, there is no issue at all.
Is it load related. Because the only times I ever have problems are in the evenings, which I imagine is primetime with more people surfing.
Thanks,
h]]> http://www.dslreports.com/forum/remark,15587196 Wed, 01 Mar 2006 10:48:46 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15585516 NormanS : Speakeasy speed test:
=====================
Last Result:
Download Speed: 446 kbps (55.8 KB/sec transfer rate)
Upload Speed: 313 kbps (39.1 KB/sec transfer rate)

SBC Speed test:
===============
Your Throughput

Download = 441.02 kbps
Upload = 322.58 kbps

DSLReports speed test:
======================
dslreports.com speed test result on 2006-03-01 01:12:24 EST:
508 / 305
Your download speed : 508 kbps or 63.5 KB/sec.
That is 66.8% worse than avg. other reports from pacbell.net

Your upload speed : 305 kbps or 38.1 KB/sec.
That is 12.1% worse than avg. other reports from pacbell.net

»/archive/pacbe···t=Search


SS4100 ADSL Information
Line State UP
Modulation ANSI
Data Path fast

To Modem To Internet
Max Allowed Speed (kbps) 1536 384
SN Margin (dB) 11.5 -
Line Attenuation (dB) 45.5 -
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 8181 40

Sam Spade trace route through dial-up to DSL:
02/28/06 22:20:06 Slow traceroute aosake.net
Trace aosake.net (71.131.223.235) ...
192.168.102.2   RTT:   0ms TTL:170 (Shizuku ok)
151.164.181.82  RTT: 206ms TTL:170 (nas18-l0.pltn13.pbi.net ok)
64.164.97.2     RTT: 206ms TTL:170 (dist1-vlan10.pltn13.pbi.net ok)
151.164.42.102  RTT: 193ms TTL:170 (bb2-10g2-0.pltnca.sbcglobal.net ok)
151.164.43.103  RTT: 206ms TTL:170 (bb2-p11-0.pltnca.sbcglobal.net ok)
151.164.40.57   RTT: 206ms TTL:170 (core1-p4-0.crscca.sbcglobal.net ok)
151.164.40.57   RTT: 192ms TTL:170 (core1-p4-0.crscca.sbcglobal.net ok)
63.203.35.19    RTT: 206ms TTL:170 (dist1-vlan30.sntc01.pbi.net ok)
63.203.35.19    RTT: 192ms TTL:170 (dist1-vlan30.sntc01.pbi.net ok)
* 63.203.35.83    RTT: 206ms TTL:170 (rback14-g1-0.sntcca.sbcglobal.net ok)
71.131.223.235  RTT: 206ms TTL: 53 (adsl-71-131-223-235.dsl.sntc01.pacbell.net ok)
Odd...why do I see double entries for the middle hops?

There it is, Redback-14 in 'sntc01'.

Just for giggles, a Sam Spade trace route back:
02/28/06 22:20:33 Slow traceroute shizuku.aosake.net
Trace shizuku.aosake.net (68.120.204.150) ...
192.168.0.1     RTT:  27ms TTL:170 (Suzuka ok)
71.131.223.254  RTT:  28ms TTL:170 (adsl-71-131-223-254.dsl.sntc01.pacbell.net ok)
63.203.51.65    RTT:  41ms TTL:170 (dist1-vlan60.sntc01.pbi.net ok)
64.161.1.129    RTT:  27ms TTL:170 (bb1-g1-0-1.sntcca.sbcglobal.net ok)
151.164.40.170  RTT:  28ms TTL:170 (bb2-p6-0.sntc01.sbcglobal.net ok)
151.164.241.201 RTT:  41ms TTL:170 (core2-p6-3.crscca.sbcglobal.net ok)
151.164.40.62   RTT:  27ms TTL:170 (bb1-p8-0.crscca.sbcglobal.net ok)
151.164.240.138 RTT:  42ms TTL:170 (bb2-p4-0.pltn13.sbcglobal.net bogus rDNS: host not found [authoritative])
151.164.43.57   RTT:  27ms TTL:170 (dist4-g9-3.pltnca.sbcglobal.net ok)
151.164.181.82  RTT:  41ms TTL:170 (nas18-l0.pltn13.pbi.net ok)
68.120.204.150  RTT: 248ms TTL: 55 (ppp-68-120-204-150.dialup.pltn13.pacbell.net bogus rDNS: host not found [authoritative])

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15585516 Wed, 01 Mar 2006 01:35:00 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15585246 anon : dslreports.com speed test result on 2006-03-01 00:17:03 EST:
595 / 384
Your download speed : 595 kbps or 74.4 KB/sec.
That is 61% worse than avg. other reports from pacbell.net

Your upload speed : 384 kbps or 48.1 KB/sec.
That is 10.6% better than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15585246 Wed, 01 Mar 2006 00:19:01 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15584288 Azk : Same thing happened to me. This morning I checked my connection and it was around 2.5Mb/422kb. When I got home from school, it was at 1.2Mb/422kb again. I'm just hoping that it will return back to normal tomorrow/in a week or something. Well today was supposed to be the day my connection get upgraded so it might take a few days for it to be stable or something.]]> http://www.dslreports.com/forum/remark,15584288 Tue, 28 Feb 2006 22:05:36 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15584075 zeram1 : Just got up(ahem)graded to pro at midnight- had high hopes early this morning, but I now see that "all good things do, in fact, come to an end":

18:34
Download = 750.21 kbps
Upload = 359.06 kbps

18:33
Download = 812.17 kbps
Upload = 358.55 kbps

7:55
Download = 2.544 Mbps
Upload = 358.51 kbps

7;48
Download = 2.453 Mbps
Upload = 359.03 kbps

00:10
Download = 1.184 Mbps
Upload = 362.08 kbps]]> http://www.dslreports.com/forum/remark,15584075 Tue, 28 Feb 2006 21:40:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15583870 pb3400 : »/speedtests/10···41178989
Slow again
I've got the pro package, usually get 2.4/486
getting 1/389 tonight, as well as every other night. This is seroiusly driving me crazy.]]> http://www.dslreports.com/forum/remark,15583870 Tue, 28 Feb 2006 21:11:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15580002 NormanS : Comcast was bragging about adding 30 customers a day. Comcast has been aggressively marketing cable HSI in my neighborhood since lighting up cable installed on the poles by TCI a while back.

SBC has been heavily promoting DSL with dirt cheap prices.

My guess is: both have added customers faster than capacity, and are feeling the weight of too many customers for the infrastructure to support.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15580002 Tue, 28 Feb 2006 12:42:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15579941 anon : Just want to say that I've also been experiencing the slowdown in the evening for the last few weeks. Comcast users are experiencing the same thing...perhaps it's a larger backbone issue...

I hope something happens, because I've had SBC since they started offering DSL and I've never had any problems.]]> http://www.dslreports.com/forum/remark,15579941 Tue, 28 Feb 2006 12:33:25 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15578591 sashwa : Hi. I'm in Alameda also but I have AlamedaNet Cable. I've been seeing the same slow down since the 1st of the year. It was especially bad last night. My speeds normally are around 3800+ but they dropped to 800 last night.

I called Alameda Tech support last night and this time I was told there is a bandwidth problem in our area with AT&T and they (AT&T) hope to have it fixed by the end of March. AlamedaNet does peering with AT&T/SBC which is why I'm seeing the same problem as the rest of you in the Bay Area on AT&T/SBC. At least that is what I was told.

sash :)
--
Team 4 ~ Northern California Forum ~ ECO ]]> http://www.dslreports.com/forum/remark,15578591 Tue, 28 Feb 2006 08:55:49 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15577574 NormanS : Well, when mine works, is works great; as my numbers in my response to you showed. But, when it doesn't...

I just got some of the lowest readings since this whole affair started; right on the floor of the lower advertised limit. Still syncing at 1536/384, but testing at 157/193 at DSLR.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15577574 Tue, 28 Feb 2006 01:10:15 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15577572 morbo : same problem in alameda. on pro and getting 700-1000 down and 450 up. is this AT&T??
--
no sig]]> http://www.dslreports.com/forum/remark,15577572 Tue, 28 Feb 2006 01:10:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15577322 anon : Fremont, CA, DSL Pro:

dslreports.com speed test result on 2006-02-28 00:19:58 EST:
585 / 425
Your download speed : 585 kbps or 73.2 KB/sec.
That is 61.3% worse than avg. other reports from pacbell.net

Your upload speed : 425 kbps or 53.2 KB/sec.
That is 22.8% better than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15577322 Tue, 28 Feb 2006 00:23:26 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15577273 thear : 9:13 PM

Speed seem to drop dramatically around 9 PM every day.

Download Speed: 834 kbps (104.3 KB/sec transfer rate)
Upload Speed: 409 kbps (51.1 KB/sec transfer rate)

10 PM

Slightly better

Download Speed: 1416 kbps (177 KB/sec transfer rate)
Upload Speed: 422 kbps (52.8 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,15577273 Tue, 28 Feb 2006 00:16:30 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15577256 benjamonny : The %'s listed were from the speakeasy site, I simply copy and pasted. I have no idea how they calculate individual percentages.

I am happy with what I have, it works for me.]]> http://www.dslreports.com/forum/remark,15577256 Tue, 28 Feb 2006 00:13:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15576644 herkulease :
said by joey408 See Profile :

im suprised how my DSL slowed down at 7pm when usually its not... is it possible because of the weather outside??

so far isntead of receiving 2.550 i am getting 1.789 or so for download. Im assuming its the weather outside
that was my reasoning with the storms back towards late december 2005 and early january 2006. but its not the case for me.

I took speed tests through out the day and it can be seen atleast for me somwhere between 2pm and 3pm my speeds are halved. its gets worst at night.

dslreports.com speed test result on 2006-02-27 13:32:56 EST:
2379 / 425
Your download speed : 2379 kbps or 297.4 KB/sec.
That is 56.6% better than avg. other reports from pacbell.net

Your upload speed : 425 kbps or 53.1 KB/sec.
That is 22.4% better than avg. other reports from pacbell.net

dslreports.com speed test result on 2006-02-27 17:11:12 EST:
2188 / 426
Your download speed : 2188 kbps or 273.5 KB/sec.
That is 42.6% better than avg. other reports from pacbell.net

Your upload speed : 426 kbps or 53.2 KB/sec.
That is 22.4% better than avg. other reports from pacbell.net

dslreports.com speed test result on 2006-02-27 18:19:38 EST:
1451 / 425
Your download speed : 1451 kbps or 181.4 KB/sec.
That is 5.2% worse than avg. other reports from pacbell.net

Your upload speed : 425 kbps or 53.1 KB/sec.
That is 22.1% better than avg. other reports from pacbell.net

dslreports.com speed test result on 2006-02-27 22:46:46 EST:
850 / 424
Your download speed : 850 kbps or 106.3 KB/sec.
That is 44.2% worse than avg. other reports from pacbell.net

Your upload speed : 424 kbps or 53 KB/sec.
That is 22.5% better than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15576644 Mon, 27 Feb 2006 22:50:17 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15576503 joey408 : im suprised how my DSL slowed down at 7pm when usually its not... is it possible because of the weather outside??

so far isntead of receiving 2.550 i am getting 1.789 or so for download. Im assuming its the weather outside]]> http://www.dslreports.com/forum/remark,15576503 Mon, 27 Feb 2006 22:31:56 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15576089 thear : 6:30 PM

Using Speakeasy.net speedtest

Download Speed: 1830 kbps (228.8 KB/sec transfer rate)
Upload Speed: 386 kbps (48.3 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,15576089 Mon, 27 Feb 2006 21:33:57 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15572636 NormanS : 1126 down? The max that you should expect is 1305 down, after deducting the ~15% for the ATM overhead.

Your speed 14% lower than the max. I don't know what average you are comparing with, but it can't be an Express plan, since the average would probably be short of 1305 for Express plan speed reports; keeping in mind that the average would have to include people, like my friend, whose speed is within the advertised limits (384 to 1536 down), but well short of the 1305 max throughput, after deducting the ATM overhead.

BTW, I am guessing that your modem stats would show you syncing at 1536, if you could check them. Oh, and I am currently showing 1156/303. What is that; 2% better than you?
SS4100 Statistics
 
ADSL Information
Line State       UP
Modulation       ANSI
Data Path        fast
 
                            To Modem   To Internet
Max Allowed Speed (kbps)    1536       384

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15572636 Mon, 27 Feb 2006 13:53:11 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15571170 benjamonny : I had been having SEVERE slowdowns, better phrase would be dying, on my DSL line.

I had the STARTER package. My contract renewal notice came in the mail. Of course, being a member of BBR is a good thing, because I know you don't excitedly call SBC to say, "HEY, sign me back up at this great renewal price!" I uprated to EXPRESS.

I once again am a fan of SBC.

Promised speeds 1500/384

dslreports.com speed test result on 2006-02-27 10:10:28 EST:
1126 / 312
Your download speed : 1126 kbps or 140.7 KB/sec.
That is 26.1% worse than avg. other reports from pacbell.net

Your upload speed : 312 kbps or 39 KB/sec.
That is 10% worse than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15571170 Mon, 27 Feb 2006 10:19:12 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15570992 thear : 6:50 AM

I was receiving normal speeds shortly after 10PM.

dslreports.com speed test result on 2006-02-27 09:50:34 EST:
2498 / 426
Your download speed : 2498 kbps or 312.3 KB/sec.
That is 55.6% better than avg. other reports from sbcglobal.net

Your upload speed : 426 kbps or 53.2 KB/sec.
That is 21.3% better than avg. other reports from sbcglobal.net]]> http://www.dslreports.com/forum/remark,15570992 Mon, 27 Feb 2006 09:53:21 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15570712 zippy fast : Here is a test at 5:50am, Monday morning.

click START to re-test
Another client is currently being served, your test will begin within 45 seconds
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 521.00Kb/s
running 10s inbound test (server to client) . . . . . . 4.77Mb/s

This is much closer to what I would expect to see, still not perfect, but 5:50am is hardly a peak usage time. ]]> http://www.dslreports.com/forum/remark,15570712 Mon, 27 Feb 2006 09:01:06 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15570046 neurodoc : I guess posting here realy does help! After getting slow downs all evening, I just ran the test again (after posting the above), and I'm now seeing:

dslreports.com speed test result on 2006-02-27 03:13:58 EST:
1252 / 320
Your download speed : 1252 kbps or 156.6 KB/sec.
That is 21.9% worse than avg. other reports from sbcglobal.net

Your upload speed : 320 kbps or 40 KB/sec.
That is 8.8% worse than avg. other reports from sbcglobal.net

Hmmm...]]> http://www.dslreports.com/forum/remark,15570046 Mon, 27 Feb 2006 03:16:09 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15570035 neurodoc : San Francisco 12:04AM PST

dslreports.com speed test result on 2006-02-27 03:02:45 EST:
691 / 311
Your download speed : 691 kbps or 86.3 KB/sec.
That is 57% worse than avg. other reports from sbcglobal.net

Your upload speed : 311 kbps or 38.9 KB/sec.
That is 11.3% worse than avg. other reports from sbcglobal.net

I normally average 1300/300. I'm on Rback 38 as well.]]> http://www.dslreports.com/forum/remark,15570035 Mon, 27 Feb 2006 03:09:45 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15569647 thear : San Francisco 9:47PM PST

dslreports.com speed test result on 2006-02-27 00:47:51 EST:
982 / 416
Your download speed : 982 kbps or 122.7 KB/sec.
That is 38.8% worse than avg. other reports from sbcglobal.net

Your upload speed : 416 kbps or 52 KB/sec.
That is 18.5% better than avg. other reports from sbcglobal.net

I normally get 2500 kbps down. Upstream is unaffected. I am on Rback 38. ]]> http://www.dslreports.com/forum/remark,15569647 Mon, 27 Feb 2006 00:50:58 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15569511 anon : Fremont, CA, DSL Pro.

dslreports.com speed test result on 2006-02-27 00:13:48 EST:
507 / 420
Your download speed : 507 kbps or 63.4 KB/sec.
That is 67.2% worse than avg. other reports from pacbell.net

Your upload speed : 420 kbps or 52.6 KB/sec.
That is 20.6% better than avg. other reports from pacbell.net]]> http://www.dslreports.com/forum/remark,15569511 Mon, 27 Feb 2006 00:16:16 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15568326 zippy fast : CP/Web100 Network Diagnostic Tool v5.3.3d
click START to begin
Another client is currently being served, your test will begin within 45 seconds
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 521.05Kb/s
running 10s inbound test (server to client) . . . . . . 1.29Mb/s

Speed today (Sunday) has been sporadic all day. Rback 36 is still an offender. I continue to have incredible patience for a resolution. ]]> http://www.dslreports.com/forum/remark,15568326 Sun, 26 Feb 2006 21:22:04 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15567729 sinemac : Right now I'm getting:

Download = 967 kbps
Upload = 387 kbps

I'm paying for the Expert Plus package, which is supposed to be up to 6 Mbps down, 608 kbps up.

When speed is "normal" I usually get somewhere around:

Download = 4.7 Mbps
Upload = 389 kbps

Just checked again... I'm down to 726 kbps down :huh: ]]> http://www.dslreports.com/forum/remark,15567729 Sun, 26 Feb 2006 19:50:18 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15562320 xstation20 : right now i'm getting:

Download = 1.877 Mbps
Upload = 439.07 kbps

when I usually get:

Download = 2.543 Mbps
Upload = 442.21 kbps]]> http://www.dslreports.com/forum/remark,15562320 Sat, 25 Feb 2006 22:46:11 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15560881 elvey : When I look at the graph here:

»/archive/pacbell.net

I see signs of a widespread slowdown. I don't have old copies of of this chart, but it differs significantly from my recollection of old ones, which had the biggest bump slightly below 1500, not around 1100, and the 3 peaks for basic, pro and expert were far more pronounced. The lack of any major issues visiable at keynote (»sbc.keynote.com) suggests is a bottleneck close to the individual users, i.e. the PVCs or redbacks.

What's also really odd is that so many posters to this thread haven't even reviewed SBC - they don't have links under their usernames...

--
SBC is the world's second-largest SpamHaus and leads an
Organized Crime Syndicate.
Also see TURN.org or UCAN.]]> http://www.dslreports.com/forum/remark,15560881 Sat, 25 Feb 2006 18:17:29 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15556802 Infomastr2 : Just FWIW, Comcast up here is terrible as well during peak hours. Majorly depressing to see that the only alternative (SBC) for many of us is so poor. :(]]> http://www.dslreports.com/forum/remark,15556802 Sat, 25 Feb 2006 01:17:35 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15554777 spehrson : My download speed is cut in half right now.]]> http://www.dslreports.com/forum/remark,15554777 Fri, 24 Feb 2006 20:29:57 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15553437 anon : I am in Fremont, CA, SBC DSL Pro Package.

Last night was the first night that my download speed was about 1500 kbps. A major improvement from about 500 kbps or below I have been getting for the past few months.

I hope SBC is doing something. ]]> http://www.dslreports.com/forum/remark,15553437 Fri, 24 Feb 2006 17:14:20 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15549325 zeram1 : it's now 12:45am here in SF, and I've been monitoring my connection via sbc's speed (ahem) test:

12:07am
Download = 934.62 kbps
Upload = 359.55 kbps

12:28am
Download = 226.10 kbps
Upload = 351.61 kbps

12:34am
Download = 169.36 kbps
Upload = 353.10 kbps

12:38am
Download = 196.23 kbps
Upload = 352.64 kbps

12:47am
Download = 180.33 kbps
Upload = 349.74 kbps]]> http://www.dslreports.com/forum/remark,15549325 Fri, 24 Feb 2006 03:52:38 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15548357 joey408 : This is still giving me a headache. i guess their business is doing so well that they dont have enough seats for capacity. i wish i can go on vacation for 3 months so i don't have to deal with it. but i even wonder if 3 months is even good enough for them to fix it haha.]]> http://www.dslreports.com/forum/remark,15548357 Thu, 23 Feb 2006 23:33:51 EDT Re: Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15547802 benjamonny : Hi All.

It's been a while since I needed to post in this forum.

My DSL has been superb since I uprated to EXPRESS from Starter.

I still see some very slight slowdowns at times, but none of the teeth grinding types of slow downs.

Thanks to everyone for all the help.

Lets hope I haven't jinxed myself by posting this.]]> http://www.dslreports.com/forum/remark,15547802 Thu, 23 Feb 2006 22:17:24 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15546502 joey408 : i think my only slow down hours is from 8pm-10pm now.. well it depends because this week is president week off and a lot of people goes on at night.]]> http://www.dslreports.com/forum/remark,15546502 Thu, 23 Feb 2006 19:37:38 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15543131 d_l : If everyone was seeing this, you would have this place inundated with problem posts and not just from CA either, but from across the country. Basically this problem seems to be confined to rbacks/BRAS in CA. There have been a smattering (on a relative basis) of similar symptomed problems reported in the Ameritech forum. ... and of course my one problem from the Reno NOC. :(

Also if this were a network-wide problem, the timing of the slowdowns would be synchronized every evening and it is not. Different rback/BRAS have different slowdown times on different nights. The worst of the slowdowns varies from night to night.

Frankly I think most DSLR members in CA are NOT having problems. So there are just specific rback/BRAS that can be overloaded and it is all chance as to how many of your fellow users on your rback/BRAS decide to cripple your throughput by using their connection in any particular night.]]> http://www.dslreports.com/forum/remark,15543131 Thu, 23 Feb 2006 12:14:00 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15542945 deblin : You're simply wrong. It would be affecting everyone if that were the case, not just some of the rbacks/bras.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15542945 Thu, 23 Feb 2006 11:51:21 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15541264 NormanS :
said by koma3504 See Profile :

Has anyone gotten 0 kbps on the upload???
What do Ya'll get if you do a speed test by IP
No, to the upload question. Speed depends upon the time of day. Between roughly four P.M. and midnight, typically as low as 334kbits/sec down, though some nights as high as 874kbits/sec down. The rest of the time I get my sync rate less ATM overhead; close to 1300kbits/sec down. Trace route to myself:
02/23/06 01:34:18 Slow traceroute aosake.net
Trace aosake.net (71.132.19.202) ...
192.168.102.2   RTT:   0ms TTL:170 (Shizuku ok)
209.244.43.72   RTT: 193ms TTL:170 (nas8.SanJose1.Level3.net ok)
63.215.15.3     RTT: 206ms TTL:170 (ge-7-0-2.core2.SanJose1.Level3.net ok)
4.68.123.110    RTT: 192ms TTL:170 (ae-24-54.car4.SanJose1.Level3.net ok)
151.164.250.182 RTT: 206ms TTL:170 (ex1-g5-2-1.eqsjca.sbcglobal.net ok)
151.164.191.202 RTT: 192ms TTL:170 (ex2-p2-0.eqsjca.sbcglobal.net ok)
151.164.242.229 RTT: 206ms TTL:170 (bb1-p6-0.crscca.sbcglobal.net fraudulent rDNS)
151.164.40.61   RTT: 192ms TTL:170 (core2-p4-0.crscca.sbcglobal.net ok)
151.164.241.202 RTT: 206ms TTL:170 (bb2-p10-1.sntc01.sbcglobal.net ok)
64.161.1.131    RTT: 206ms TTL:170 (dist1-vlan32.sntcca.sbcglobal.net ok)
63.203.35.83    RTT: 192ms TTL:170 (rback14-g1-0.sntcca.sbcglobal.net ok)
* * * failed
71.132.19.202   RTT: 234ms TTL: 51 (adsl-71-132-19-202.dsl.sntc01.pacbell.net ok)
So I am on 'rback14-g1-0.sntcca.sbcglobal.net'.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum]]> http://www.dslreports.com/forum/remark,15541264 Thu, 23 Feb 2006 04:36:33 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15541061 koma3504 : I've been following this tread.
To me it seems like the same thing here
»OK i got A ??

Has anyone gotten 0 kbps on the upload???
What do Ya'll get if you do a speed test by IP
--
† Koma † If YOu Don't Think It's Possable!! It's Acually A Reality!! The best way to predict the future is to invent it. Alan Kay!! Ya Don't Know The signal Till Ya Ride It!! Voice Break's There's Trouble!!]]> http://www.dslreports.com/forum/remark,15541061 Thu, 23 Feb 2006 02:52:00 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15541017 bichi : deblin,

I disagree - its all about shared intercity LH resources, M160/T-series re-routes, and peering. Who knows how many metro/LH lambdas are getting clobbered. Not that I'm an expert at ATT/SBC internals, but I have my suspicions...]]> http://www.dslreports.com/forum/remark,15541017 Thu, 23 Feb 2006 02:28:52 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15540829 deblin :
said by bichi See Profile :

Any bets IPTV LightSpeed trials in Texas are overwhelming ATT/SBC's backbone? (20,000 12mbit/sec flows)
100% unrelated. Otherwise your speed test results to the SBC speed test servers in California would be fine, but downloads to midwest/east coast servers would be suffering (or whatever goes through the texas backbones).
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15540829 Thu, 23 Feb 2006 01:27:31 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15540772 bichi : Sunnyvale, CALIF - Feb 22, 2006
Drat! - another evening of slowness.... Getting a bit tiresome!
Normal speeds, 2.5k/433, from Feb 18 to Feb 22, 2006
Any bets IPTV LightSpeed trials in Texas are overwhelming ATT/SBC's backbone? (20,000 12mbit/sec flows)
RATE: 3000/512

#1120770 - Feb 22, 2006 - 09:55pm PST
Download = 1.341 Mbps
Upload = 433.88 kbps

#1120780 - Feb 22, 2006 - 10:02pm PST
Download = 1.283 Mbps
Upload = 161.40 kbps

rback35-g1-0.snfcca.sbcglobal.net

# IP address Host name Round trip time
1 71.141.31.254 adsl-71-141-31-254.dsl.snfc21.sbcglobal.net 8 ms
2 216.102.187.131 dist2-vlan60.snfc21.pbi.net 10 ms
3 216.102.176.226 bb2-10g2-0.snfcca.sbcglobal.net 12 ms
4 151.164.190.185 bb1-p3-0.snfcca.sbcglobal.net 144 ms
5 151.164.243.121 core1-p6-1.crsfca.sbcglobal.net 15 ms
6 151.164.243.2 bb1-p8-0.crsfca.sbcglobal.net 16 ms
7 151.164.41.101 ex1-p3-0.eqsjca.sbcglobal.net 19 ms
8 151.164.248.58 asn10310-yahoo-10g.eqsjca.sbcglobal.net 21 ms
9 216.115.106.213 ge-4-0-0-p470.msr2.scd.yahoo.com 23 ms
10 66.218.82.223 ten-2-3-bas2.scd.yahoo.com 25 ms
11 66.94.230.48 p17.www.scd.yahoo.com 25 ms]]> http://www.dslreports.com/forum/remark,15540772 Thu, 23 Feb 2006 01:15:11 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15527590 Dennis : You should post in SBC Direct and ask them to confirm you were reprovisioned correctly when you were moved. Shouldn't take more than your phone #, and you really have nothing to lose.]]> http://www.dslreports.com/forum/remark,15527590 Tue, 21 Feb 2006 14:09:07 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15527503 Fumetsu : Well, apparently SBC moved me to a new circuit which was supposed to have "fixed" my problems with them. But apparently, this fix means that my download speeds went from about 1100kbps to 600kbps.

Thanks for your "fix", SBC/ATT/POS/Whatever, but I'm still moving to Sonic.net.]]> http://www.dslreports.com/forum/remark,15527503 Tue, 21 Feb 2006 13:57:54 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15526072 Fumetsu : Or, they will just stop issuing credits, which is more likely the case.

Anyway, still getting nightly problems with download speed where it will be cruising along fine...for about 2 minutes or so, then 30 seconds of 4k/sec or less speeds, extreme packet loss and high ping, and then back to cruising along for 2 minutes.

Very annoying. Wish there was something I could do, but I am powerless to do anything but switch service to Sonic.net...which is taking forever because of SBC.]]> http://www.dslreports.com/forum/remark,15526072 Tue, 21 Feb 2006 10:49:07 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15520274 bbear2 : Agreed. If the billing department gets overloaded with calls like this for $5 here and $5, that will quickly eat up their resources and begin to dip into their profits. Corp execs will soon notice and perhaps invest in the router issue more.

My adivce to all who have been impacted: CALL and ask for your credit. And if it continues, call again.]]> http://www.dslreports.com/forum/remark,15520274 Mon, 20 Feb 2006 15:49:20 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15519668 bigtedshred : Well I got my first bill since I noticed and reported the afternoon to night slowdown on my PRO line. I called, referenced the ticket and was able to get credit as if I only had the Express and not the PRO. Jan / Feb credit. Better than nothing, but still, I rather have the speeds since I'm willing to pay the extra bucks. So yea, as others stated, everyone with bad speeds should have SBC credit your accounts; hopefully that'll speed up the fixing of these lines.]]> http://www.dslreports.com/forum/remark,15519668 Mon, 20 Feb 2006 14:32:09 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15512753 tymfdc : How long does it take to ramp up the speed?

$3 more isn't that big a deal for double the speed. But then I had 6 meg with cable before that I didn't notice a lot of difference. But then I was not doing as much downloading as I am now.]]> http://www.dslreports.com/forum/remark,15512753 Sun, 19 Feb 2006 15:37:22 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15512676 d_l : I believe that upgrading from Express to Pro would double your download speed during the slowdown periods assuming you weren't switched to a different rback as part of the upgrade. So if you had throughput of only 300 kbps during a slowdown on Express, you should see 600 kbps on Pro during a slowdown. Of course, this is only a theory and hasn't been proven yet, but is based on the individual packet speeds during a slowdown.]]> http://www.dslreports.com/forum/remark,15512676 Sun, 19 Feb 2006 15:22:48 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15512586 anon : I know it was just a coincident.

No, don't upgrade to the Pro. The problem has nothing to do with which package you are in. The problem is SBC is selling more tickets than the seats that are available. ]]> http://www.dslreports.com/forum/remark,15512586 Sun, 19 Feb 2006 15:09:24 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15512530 tymfdc : May be they are trying to frustrate us enough to drive all of us to go from the Express to the Pro.]]> http://www.dslreports.com/forum/remark,15512530 Sun, 19 Feb 2006 14:58:06 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15512497 deblin :
said by SBC Fun :

About a year and half ago, I upgraded to the Pro package (regular price, $49.95 per month) and my speed was very fast, day and night. Then, I switched to a promotional package ($20 discount, $29.95 per month) and the speed was up and down all the time and especially slow at night. A few days ago, I received an e-mail telling me that my term was about to expire and asked me to sign up for another year plan for 36.99 per month (double the current low price of $18), I did and now looks like I am back to full speed.

Do you think they give customers paying full price higher speed? Or just by luck?


I think that it was entirely coincidental.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15512497 Sun, 19 Feb 2006 14:49:43 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15512494 anon : About a year and half ago, I upgraded to the Pro package (regular price, $49.95 per month) and my speed was very fast, day and night. Then, I switched to a promotional package ($20 discount, $29.95 per month) and the speed was up and down all the time and especially slow at night. A few days ago, I received an e-mail telling me that my term was about to expire and asked me to sign up for another year plan for 36.99 per month (double the current low price of $18), I did and now looks like I am back to full speed.

Do you think they give customers paying full price higher speed? Or just by luck?

]]> http://www.dslreports.com/forum/remark,15512494 Sun, 19 Feb 2006 14:48:58 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15511994 deblin : Actually, the 6/6 plan is 1.5-6.0/384-608 if I recall correctly, so SBC could claim you are in fact getting the minimum. 1270 kbps is about right for 1.5M sync.

Not that I think that's acceptable at all, just from SBC's perspective, they'd probably say "well, you're getting the minimum..." :)
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15511994 Sun, 19 Feb 2006 13:21:50 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15511949 Crfalzon : wow I knew something was off..I am paying for 6/6 and I got;

dslreports.com speed test result on 2006-02-19 13:11:40

EST:
1270 / 501
Your download speed : 1270 kbps or 158.7 KB/sec.
That is 31.1% worse than avg. other reports from sbcglobal.net

Your upload speed : 501 kbps or 62.7 KB/sec.
That is 39.1% better than avg. other reports from sbcglobal.net

this is ridiclous.....for $119.00 I expect what I pay for damn it. I am in the south san jsoe santa teresa area....I had a guy out here in december came in,did a speed test up to snuff..last week so? sloww...
--
The way of the Tao is easy, (not simple). Surrender all judgments.]]> http://www.dslreports.com/forum/remark,15511949 Sun, 19 Feb 2006 13:14:47 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15509788 tymfdc : any news tonight....

I had to reset my equipment tonight. Most of my downloads didn't completed. I was about to upgrade to pro tonight but if the problem is with sbc not my equipment, then I am reluctant to sign up for another year.

Just wonder if I can cancel within 30 days if I get re-rated.]]> http://www.dslreports.com/forum/remark,15509788 Sun, 19 Feb 2006 01:05:13 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15509408 Fumetsu : »/quality/nil/1989814

Going on a month now...ticked...switching to Sonic.net. If the problem still persists even there I'll go back to Comcast, this is ridiculous.]]> http://www.dslreports.com/forum/remark,15509408 Sat, 18 Feb 2006 23:45:30 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15508641 zippy fast : Still suffering nightly problems, speed plummet, latency, etc. I'm on rback 36 out of SF. Any official SBC techs got any indication of a resolve time line for all this? Sit tight and be patient usually indicates somewhere in the 1 week time frame, which we are long past by this point. ]]> http://www.dslreports.com/forum/remark,15508641 Sat, 18 Feb 2006 21:38:02 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15495990 deblin : Good deal! Thanks for the report, glad things worked out.]]> http://www.dslreports.com/forum/remark,15495990 Fri, 17 Feb 2006 00:52:46 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15495953 bbear2 :
said by deblin See Profile :

Those are excellent values. You might want to post to the SBC Direct forum and ask them to see if they can rebuild you on the router. It could be that you're profiled on the rback as if you have the 1.5M package.

Or perhaps the rback you're on or area you're in is just really bad and the slowdowns are constant :/ I doubt that, though...

I'm leaning towards it being something else in your case, but your best bet is to post to the SBC direct forum. Do any of the reported rbacks match the one you're on?

....Unfortunately I don't think they're reported in a consolidated list. What you can do is go here:

»www.newshosting.com/support/util/traceroute/

And post the 2nd to last hop. It should have either "bras" or "rback" in there somewhere.
So my speed is back to 3.0M (ahem 2.4Mbps) after 4 calls to ASI. Here's what happened. The first guy was certain that it was a wiring problem since my line was showing a slight short so he immediately scheduled an "outside tech" to come test the line. BTW ---Did you know that "outside techs" will not talk to customers or try to avoid that at all costs ( what a job eh?). Anyway, no trouble found and line looks good. I did later come to learn that all RT circuits (which is what I am on) show some level of short and that's entirely normal - a wasted truck roll do you think? And around 12:00 that day I received an automated call telling me that the fix was done. I called ASI about 2pm and they said it hadn't been, I said good, cause there's no change. Actually it had been done and I guess this second tech didn't want to take the issue or whatever.

The third ASI person I spoke with said that he'd have to send a tech (which I reminded him they just did), but this time an "inside tech" and if the problem is inside they'd charge me $65+. So after a long discussion of getting nowhere about the cause, etc, and the guy Blaming me, my router, my inside wiring, a virus, etc. --- and stating that it cannot be part of the router issue they are having (because my speed is consistent and not fluctuating) --- Later I came to learn that this is not the whole truth. So after a while of around and around going nowhere with this guy about possible causes, I left it at do the truck roll and get the inside tech out; hoping I could talk to the inside tech in an intelligent manner. Needless to say, he was very condescending (and wrong, as we found out later).

Still thinking that there's got to be more to this, before the tech came out I called ASI again only to speak with this incredibly knowledgeable tech and one who was very good at listening to customers. He also did not speak down to me like the previous 3 had and respected the fact that I was not a novice. We went over possible causes, one by one and had eliminated things very systematically. Then we got to the RBAC question. This is where his records showed me on RBACxx. Now thanks to DEBLIN here, I knew I was not on RBACxx but on BRASyy. Although I did have recollection of being on RBACxx once upon a time.

To cut to the chase, he started putting 2+2 together and figured my connection DID indeed get moved to another router for load balancing purposes BUT, the ISP didn't put my speed at ProSpeed NOR did they record the change. So in essence, he couldn't adjust my IPS speed back to 3.0M because it was lost and couldn't be found. Then he started the ball rolling on his end and in less than 4 hours, he got the ISP to identify my line, record it and put my speed where it belongs.

So a special thanks to DEBLIN and everyone else who has posted their trials and tribulations. It certainly has helped me, help them solve the problem. I hope that this write-up can help others in a similar situation. ]]> http://www.dslreports.com/forum/remark,15495953 Fri, 17 Feb 2006 00:46:00 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15495277 bichi : Sunnyvale, CALIF - Feb 16, 2006
Looks like another evening of slowness....
RATE: 3000/512

#1113738 - Feb 16, 2006 - 7:45pm PST
Download = 1.459 Mbps
Upload = 434.64 kbps

#1113740 - Feb 16, 2006 - 7:50pm PST
Download = 1.122 Mbps
Upload = 433.93 kbps

#1113745 - Feb 16, 2006 - 7:53pm PST
Download = 1.109 Mbps
Upload = 433.88 kbps

dist1-vlan60.snfc21.pbi.net
rback35-g1-0.snfcca.sbcglobal.net

# IP address Host name Round trip time
1 71.141.63.254 adsl-71-141-63-254.dsl.snfc21.sbcglobal.net 8 ms
2 216.102.187.130 dist1-vlan60.snfc21.pbi.net 10 ms
3 216.102.176.224 bb1-10g2-0.snfcca.sbcglobal.net 12 ms
4 151.164.243.117 core1-p6-0.crsfca.sbcglobal.net 97 ms
5 151.164.243.2 bb1-p8-0.crsfca.sbcglobal.net 15 ms
6 151.164.41.10 ex1-p14-0.eqsjca.sbcglobal.net 17 ms
7 151.164.248.58 asn10310-yahoo-10g.eqsjca.sbcglobal.net 19 ms
8 216.115.106.213 ge-4-0-0-p470.msr2.scd.yahoo.com 21 ms
9 66.218.82.217 ten-1-3-bas1.scd.yahoo.com 26 ms
10 66.94.230.34 p3.www.scd.yahoo.com 24 ms]]> http://www.dslreports.com/forum/remark,15495277 Thu, 16 Feb 2006 22:58:44 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487830 bichi : Sunnyvale, CALIF - Feb 15, 2006
- dsl.snfc21.pacbell.net
- rback35-g1-0.snfcca.sbcglobal.net
- RATE: 3000/512
- slow again, after nominal speeds from Feb 03, to today, Feb 15, 2006

SPEED TESTS:

#1112845 - Feb 15, 2006 - 9:58pm PST
Download = 1.574 Mbps
Upload = 434.64 kbps

#1112858 - Feb 15, 2006 - 10:14pm PST
Download = 1.805 Mbps
Upload = 432.47 kbps

#1112869 - Feb 15, 2006 - 10:20pm PST
Download = 1.656 Mbps
Upload = 433.93 kbps

# IP address Host name Round trip time
1 71.139.207.254 ppp-71-139-207-254.dsl.snfc21.pacbell.net 7 ms
2 206.171.134.131 dist2-vlan50.snfc21.pbi.net 9 ms
3 216.102.176.226 bb2-10g2-0.snfcca.sbcglobal.net 10 ms
4 151.164.190.189 bb1-p4-0.snfcca.sbcglobal.net 11 ms
5 151.164.243.121 core1-p6-1.crsfca.sbcglobal.net 148 ms
6 151.164.240.134 bb1-p1-0.crsfca.sbcglobal.net 73 ms
7 151.164.41.101 ex1-p3-0.eqsjca.sbcglobal.net 16 ms
8 151.164.248.58 asn10310-yahoo-10g.eqsjca.sbcglobal.net 19 ms
9 216.115.106.189 ge-3-0-0-p270.msr2.scd.yahoo.com 21 ms
10 66.218.82.223 ten-2-3-bas2.scd.yahoo.com 22 ms
11 66.94.230.32 p1.www.scd.yahoo.com 23 ms]]> http://www.dslreports.com/forum/remark,15487830 Thu, 16 Feb 2006 01:31:15 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487700 deblin : 100% not an inside problem.

Can you paste the full hostname of the bras you are on?

*edit* Let me clarify - 100% not a problem with the DSL line or your inside wiring. It could be your computer or router, it's possible.]]> http://www.dslreports.com/forum/remark,15487700 Thu, 16 Feb 2006 01:03:50 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15487696 benjamonny : Re-rated last night,

I called to re-rate last night and am seeing faster speeds already.

Line test last night
»/speedresults/···/1986367

and here's my test from just a few minutes ago.
»/speedresults/···/1987122

Speed-test last night
2006-02-15 10:14:38
Speed test @ dslr-west1.megapath.net 319/318 kbps

Speed-test tonight
2006-02-16 00:47:46
Speed test @ dslr-west1.megapath.net 1059/306 kbps

Sure am glad this website is here.

Thanks to all for all you do.]]> http://www.dslreports.com/forum/remark,15487696 Thu, 16 Feb 2006 01:02:29 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487674 bbear2 : i'm on a bras, so what does that mean?

And based on my numbers, what do you think the likelyhood is that it is an "inside" problem. I don't want to pay$65 for something stupid that I should do on my own.]]> http://www.dslreports.com/forum/remark,15487674 Thu, 16 Feb 2006 00:56:08 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487644 deblin : Unfortunately I don't think they're reported in a consolidated list. What you can do is go here:

»www.newshosting.com/support/util/traceroute/

And post the 2nd to last hop. It should have either "bras" or "rback" in there somewhere.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15487644 Thu, 16 Feb 2006 00:50:07 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487627 bbear2 : Where is the list of "reported rbacks"?

The one thing I did just notice is that my DSL diag is listing the uncancelled echo as suspicious = -1.0db. Anyone know what it should be?]]> http://www.dslreports.com/forum/remark,15487627 Thu, 16 Feb 2006 00:47:30 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487390 deblin : Those are excellent values. You might want to post to the SBC Direct forum and ask them to see if they can rebuild you on the router. It could be that you're profiled on the rback as if you have the 1.5M package.

Or perhaps the rback you're on or area you're in is just really bad and the slowdowns are constant :/ I doubt that, though...

I'm leaning towards it being something else in your case, but your best bet is to post to the SBC direct forum. Do any of the reported rbacks match the one you're on?
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15487390 Wed, 15 Feb 2006 23:59:42 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487317 bbear2 : For me, it is consistenly slow. Have the 1800SW 2-wire. NM 17/21 Down/Up; Attn: 33/20 down/up. Curr rate 3008/512; Max rate 8128/ 1152. From what I understand, these are pretty good values, right?]]> http://www.dslreports.com/forum/remark,15487317 Wed, 15 Feb 2006 23:46:21 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487266 deblin : Are your speeds consistently 1.1-1.3 mbps, day and night? If so, it could be that your line degraded and you are at 1536 sync.

Which modem do you have? If it's the speedstream 5100b or 4100, you can check the line stats and see what your sync rate is.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15487266 Wed, 15 Feb 2006 23:39:38 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15487256 bbear2 : snafur (and others) - I"m not sure if you're in the same boat as me but let me know. I have pro pkg and had been getting 2.4 - 2.5+ Mbps consistently until recently. Now it's like 1.1Mbps (or if you use the IMHO over inflated SBC speed test it's 1.3Mbps). When I finally got to L2 ASI, they said "since my speed is consistently low around the clock that this massive router issue is not the problem that I am having." Do you all believe this? What are your experiences regarding consistently (around the clock) slow speed?]]> http://www.dslreports.com/forum/remark,15487256 Wed, 15 Feb 2006 23:37:43 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15485318 elvey : I certainly try to provide honey when possible.

I often ask open-ended questions, let them come to conclusions...

But my patience regularly runs out. Having repeatedly found SBC folks to be making proven false statements about things that are a matter of record, to not just me, but the CPUC as well, it's hard sometimes. There are good eggs at SBC, but they're not the norm, in my considerable experience.

FYI, I have not contacted them about network slow-downs recently.

I am in contact with on SBCdirect about frequent PPPoE disconnects, however. Beach boy (a 'good egg') has been trying to help. Even though the problem remains unresolved, and he's made some mistakes, this does improve SBC's a bit in my eyes. But simultanously, I find SBC spreading misinformation and violating CPUC regulations en masse. And SBC has lied to me in the past; Beach boy has provided both false and extremely misleading information to me.
--
SBC is the world's second-largest SpamHaus and leads an Organized Crime Syndicate. Also see TURN.org or UCAN.]]> http://www.dslreports.com/forum/remark,15485318 Wed, 15 Feb 2006 19:12:59 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15485137 deblin : snafur - good to hear that SBC is acknowledging things! I suspect it a) took a while for it to appear on SBC's radar, b) took a while for them to get plans in place and then finally c) trickle down to Tier1.

Hopefully others that call in now will get similar answers. I have a feeling not every tech will have "gotten the memo" though :/
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15485137 Wed, 15 Feb 2006 18:47:37 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15484961 snafur : Hmmm... I've had an altogether different experience in some regards. I'm a kajillion wire-feet from my CO, so when DSL is excellent I'm getting around 300 up and down. So when my service slows down, I get dropped. The modem shows sync and all, but I can't ping the gateway or anywhere past the modem. I finally called and jumped through the level 1 hoops, and I had no problem getting them to open a local Line Maint ticket even though they found no problem with their tests. The next day the locals called and we ran a few more tests. I was asked if the problem only occurred in the evening, and was told almost immediately that they had been experiencing widespread router congestion problems, that they were working on the problems as best they could, and that there was no ETC. I was even told that if the problem persists (as it was likely to) that I should contact Customer Service for a credit, and open a new ticket in a few days to stay on the radar. Now that may not be as good as getting the problem fixed on the spot, but I felt it was an honest assessment and I was treated fairly by my contact.

I work in IT elsewhere and I know that Stuff Happens, and that the person on the phone has little control over the big picture. Maybe SBC/ ATT has dropped the ball (I wonder how much effect the merger had on decisions to delay expenditures) but I don't feel I was misled or dealt with incompetently by anyone. Indeed, conditions have improved (the dropped time is getting less and less) so I haven't had to call back. We'll see tonight... JMHO.]]> http://www.dslreports.com/forum/remark,15484961 Wed, 15 Feb 2006 18:21:36 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15483010 joey408 : This whole slow down thing makes me sick =(]]> http://www.dslreports.com/forum/remark,15483010 Wed, 15 Feb 2006 14:04:00 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15479472 jdir : Well, tell two of your neighboors and friends, and tell them to tell their friends. In a week, we have at least 100,000 people willing to help test during normal business hour.]]> http://www.dslreports.com/forum/remark,15479472 Tue, 14 Feb 2006 23:59:56 EDT Re: Light at the end of the tunnel... http://www.dslreports.com/forum/remark,15477587 vcincampbell : Unfortunately, I just waited. I saw so many folks having the same problem. I decided not to call. I still had
~600k/300 speeds at least it was faster than dialup. ]]> http://www.dslreports.com/forum/remark,15477587 Tue, 14 Feb 2006 19:47:28 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15476722 bbear2 :
said by jdir See Profile :

I propose that everyone start downloading or uploading big files (500M+) files between the hour of 8am and 5pm. That way SBC/ATT engineer can see the network performance during live business hour.
Not that I am advocating this method, but if you need help locating a large file to download, here's a 395M one.

»www.microsoft.com/downloads/info···ang%3den]]> http://www.dslreports.com/forum/remark,15476722 Tue, 14 Feb 2006 18:02:53 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15473839 deblin :
said by jdir See Profile :

I propose that everyone start downloading or uploading big files (500M+) files between the hour of 8am and 5pm. That way SBC/ATT engineer can see the network performance during live business hour.
Interesting idea, but remember DSLR members here are probably 1% or less of the SBC subscribers :)
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15473839 Tue, 14 Feb 2006 11:47:27 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15472061 jdir :
I propose that everyone start downloading or uploading big files (500M+) files between the hour of 8am and 5pm. That way SBC/ATT engineer can see the network performance during live business hour.]]> http://www.dslreports.com/forum/remark,15472061 Tue, 14 Feb 2006 03:47:47 EDT Re: Light at the end of the tunnel... http://www.dslreports.com/forum/remark,15472035 bbear2 : Seems like I've been bitten by the speed deamon too. I called helpdesk and got a case number, but not sure how much good it will do.

What route have others taken?
- wait and see?
- SBC direct?
- help desk with call to ASI?
- other?

I think someone said it correctly, if we don't "complain" they might not realize or acknowledge there's a problem. Anyone have some offical status on this? Sorry if I missed it, but only skimmed 6 pages of thread.]]> http://www.dslreports.com/forum/remark,15472035 Tue, 14 Feb 2006 03:29:49 EDT Re: Light at the end of the tunnel... http://www.dslreports.com/forum/remark,15472032 bbear2 : Hey VCINCAMPBELL - glad yours is back to normal now. Question, did they come out and do anything or was it all backoffice magic? Ever find out what was wrong and how it was fixed? Thanks.]]> http://www.dslreports.com/forum/remark,15472032 Tue, 14 Feb 2006 03:27:01 EDT Light at the end of the tunnel... http://www.dslreports.com/forum/remark,15467754 vcincampbell : Hope I don't jinx myself with this slowdown. Looks like they might of fixed Campbell, CA.

At least I'm getting my downloads around 1.1 meg again at night. Been a long 4 week ordeal. I hope this fix is for good and not have to deal with Disturbers next to my phone lines for a while.

Been working well for about 5 days.

Hoping for the rest of you folks to get your normal speeds once again. ]]> http://www.dslreports.com/forum/remark,15467754 Mon, 13 Feb 2006 16:06:13 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15464558 CBLMorphis : Hard ti get a straight answer from support when all they do is yell at you over the phone and blame everything known to madkind on you.

LOL, Gezzzz, serious, if they could blame the speed issue on my cat eatting the filter or wire they would.

Sorry to be blunt but man.

I was on the phone for 2 hours with support, same run around.

Power off this, disconnect routers, its becomming such a regular too me, I automatically do it, and say did it, done it, already did it.

Need too send tech out. Tech walks in house, unplugs my LAN, router, cables, scans my lines nadda, zero, zilch.

All checks out. Well nothing wrong here.

Call next week, samething, call next year, samething.

Someone once said too me that used to work for a DSL company that they wanna make you feel stupid, welp I dont know about you guys but I feel theirs some truth too that.

What I really like is talking too those outsourced techs from IRAQ, LOL, that don't speak any english, or, HAR, India, and they get mad and start aruging with you. Those moments are great. I wish DSLReports had like a area where you can save recorded wav's and such and past rhem on your message.

No changes here, I am at my very, fast, powerfull, cranking speeds of 1.3Mbit, W00t, W00t, and guess what, I am paying for 6mbit/608kbps.

Maybe I shoud go dialup with Netzero, LMAO.
--
Like My DSL!!!]]> http://www.dslreports.com/forum/remark,15464558 Mon, 13 Feb 2006 05:50:51 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15462846 benjamonny :
said by itsonlydsl See Profile :

if you call a 16th time why not try asking in the form of a question instead of an accusation and maybe you'll get an answer.

the well mannered, respectful and kind customer will get all the help and service they need...while those who are not will get what is required by methods and procedures. and the difference? a moved mountain.


Well said.]]> http://www.dslreports.com/forum/remark,15462846 Sun, 12 Feb 2006 21:54:56 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15462617 itsonlydsl : elvey...in past posts you have shared some of those contacts with sbc... but i dont recall you saying that you were doing so to receive an answer...but rather to tell sbc what their trouble is and how they need to fix it.

if you call a 16th time why not try asking in the form of a question instead of an accusation and maybe you'll get an answer.

the employee who answers the telephone stateside has many years with sbc. ive said this before and i will say it again...they can move mountains for you if they want too as they will have knowledge of the tangled channels that make up (whats now) att and will know who to call to get problems solved and questions answered...or, they can follow m&p which is what they should be doing. if the employee chooses to do more than what sbcs methods and procedures tell them too then where do you think that incentive comes from elvey? i doubt you know so i will tell you. it comes from the customer themselves... and its the customer who understands a few of life's truths...like how good manners will open doors a good education will not... and how youre respectable only as you respect others and perhaps most important, how the cultivation of kindess is a valuable part of the business of life.

the well mannered, respectful and kind customer will get all the help and service they need...while those who are not will get what is required by methods and procedures. and the difference? a moved mountain.

]]> http://www.dslreports.com/forum/remark,15462617 Sun, 12 Feb 2006 21:22:25 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15461606 elvey :
said by itsonlydsl See Profile :

the solution is to contact sbc and tell them how youre being affected by this slow down and ask them when it will be fixed. you might be surprised at the answer.
I might win the lottery too.

But, I'd be surprised to receive 'an answer' at all. I've contacted them about network slow-downs in the past around 15 times, and specifically asked when it'll be fixed several times. I HAVE NEVER EVER RECEVIED ANY E.T.C. or EXPLANATION WHATSOEVER.
--
SBC is the world's second-largest SpamHaus and leads an Organized Crime Syndicate. Also see TURN.org or UCAN.]]> http://www.dslreports.com/forum/remark,15461606 Sun, 12 Feb 2006 18:49:47 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15461173 public :
said by itsonlydsl See Profile :

If the problems were not reported would SBC take any action?

most problems are only identified by trouble reporting and trending when the same issue is being reported by multiple users. there isnt a wizard of dsl who is watching and looking for trouble.
Well this is one of the NOC functions. If SBC/ATT no longer has the in house resources to implement this functionality perhaps it can outsource the implementation to someone else.

Come to think of it some six months ago SBC had major California network problems with routes flopping around, high erratic packet loss and latency. It lasted several weeks, and even affected other ISPs.
No official explanation was ever released
.]]> http://www.dslreports.com/forum/remark,15461173 Sun, 12 Feb 2006 17:46:37 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15460612 itsonlydsl : oh, im quite capable but too rushed i suppose. im certain you got the general gist albeit i agree you must have had a hard time reading some of it if you came away with the impression that i had all the answers. we know what we know through our experiences in life and thats all i know which is a far cry from "all the anwers." (inverted commas is a quote from elvey)

the solution is to contact sbc and tell them how youre being affected by this slow down and ask them when it will be fixed. you might be surprised at the answer.

if you knew how powerful your mind was...youd never have a negative thought but clearly that is already too late for some. ]]> http://www.dslreports.com/forum/remark,15460612 Sun, 12 Feb 2006 16:16:30 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15460081 elvey : itsonlydsl: If you have all the answers, why are your posts so hard to read? It seems you're incapable of formatting your quotes properly.

There is a solution for folks who aren't getting what they're paying for: don't pay. Complain to the CPUC and send the minimum payment to avoid service cut-off. Is anyone pursuing a FORMAL CPUC complaint? I'm pursuing one, but it's regarding issues other than slow connectivity.
--
SBC is the world's second-largest SpamHaus and leads an Organized Crime Syndicate. Also see TURN.org or UCAN.]]> http://www.dslreports.com/forum/remark,15460081 Sun, 12 Feb 2006 14:54:58 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15457446 anon : same here in SF (Glen Park) Once 1.5 down now at best 640K, auth failing often, and then resync... real pain.]]> http://www.dslreports.com/forum/remark,15457446 Sun, 12 Feb 2006 02:06:52 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15457351 tymfdc : How long is this going to last? My dl speed is cut more than halved. At least, it would be nice to tell us about the slow down.

Well if they lower my rate to $5, I won't have too much complaints. Don't forget some of us never got re-rated. ]]> http://www.dslreports.com/forum/remark,15457351 Sun, 12 Feb 2006 01:34:14 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15457205 itsonlydsl : If the problems were not reported would SBC take any action?

most problems are only identified by trouble reporting and trending when the same issue is being reported by multiple users. there isnt a wizard of dsl who is watching and looking for trouble.

Where is the explanation and resolution proposal report available?

are there such reports? i dont know that. but apparantly you do know about such things. the explaination has been the remote access routers are exhausted during peak hours (6pm-midnight) due to broadband consumption. the resolution is to move the higher profiled customres to new routers which would eleviate the exhausted conditions. it is an ongoing process that began january 17 and continues.

When a product or service works badly or not at all some of the time, is it that surprising that users expect a remedy?

no one is surprised that customers want their service delievered on time and in good working order. historically, that is what bell operating companies do best. sbc is no exception and its customers can absolutely expect a fix to this temporary growing pain.

what im am surprised at is the level of discussion and how disagreeable it has become with name calling that (sounds like) bigotry and hate with tier 1 taking the lion's share when they are the furthest from culpability but apparantly the easiest to target as its they who are 'different from the rest' of us.

the ugly american is alive and well.
]]> http://www.dslreports.com/forum/remark,15457205 Sun, 12 Feb 2006 00:55:00 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15456773 snafur : Maybe we should all post complaints to the SBC/ATT Direct forum. However, this may only place more pressure on the ones trying to help us. I'm new here, so I'm trying to understand protocol.]]> http://www.dslreports.com/forum/remark,15456773 Sat, 11 Feb 2006 23:15:36 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15453177 public :
said by itsonlydsl See Profile :

said by itsonlydsl :

the constant complaining on this forum is counterproductive and doesn't move anything forward. the answers are available for those interested in the fix...and obviously the forums are available to whine for those who are a part of the problem. the problem being broadband sold too cheaply too quickly. supply and demand in this particular instance is completley out of whack. ive said before and will say again...the cost of your pro package is not the monthly service charge...but the latency.

when broadband isnt an issue...what will people post about?
If the problems were not reported would SBC take any action?
Where is the explanation and resolution proposal report available?
When a product or service works badly or not at all some of the time, is it that surprising that users expect a remedy?]]> http://www.dslreports.com/forum/remark,15453177 Sat, 11 Feb 2006 13:03:03 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15451268 itsonlydsl : said by itsonlydsl :

sbc's responsibility is to the point of entry.

That is for regulated and subsidized POTS.
DSL is sold as a product, hence the Cal Business and professions code applies. The service needs to be as advertised.

sbc's responsibility is (still only) to the point of entry regardless of what the california business and professions code mandated...which was for sbc to treat non-regulated dsl like regulated dialtone. the mandate took action where the cpuc had ( and still has) not...the cpuc claiming they retain the right to regulate dsl, but it never has except for resale.

att is across 13 states and has 6.5 million dsl lines in service. tier 1 takes the burden of that 1st call from the end user whose trouble is 'no sync' and whose solution is to plug in the modem.

Yes and therefore one would expect a better solution than incompetent indians reading unrelated scripts.

hmmm, the gist of what i wrote completely missed here. the word incompetent applies to the customer calling in a trouble ticket for no sync when the modem is unplugged...and the tier 1 support follows a script which sbc requires them to do that asks the customer to check if the modem is plugged in. the customer plugs in the modem. the trouble if fixed. how does this make the indians incompetent and how is the script unrelated?

the shareholders love 'little eddie' and want him around to keep posting results like those he did for 4th 1/4 '05. 'little eddie' IS the shareholders best value. what are you talking about?

i don't know, but would like to hear, about the sales prevention campaign around isdn...and an explaination of how the clec's existence allowed sbc to sell dsl.

if your not a part of the fix then you're a part of the problem.

Yes it is the user fault that the connection is not working....

the constant complaining on this forum is counterproductive and doesn't move anything forward. the answers are available for those interested in the fix...and obviously the forums are available to whine for those who are a part of the problem. the problem being broadband sold too cheaply too quickly. supply and demand in this particular instance is completley out of whack. ive said before and will say again...the cost of your pro package is not the monthly service charge...but the latency.

when broadband isnt an issue...what will people post about?]]> http://www.dslreports.com/forum/remark,15451268 Sat, 11 Feb 2006 02:59:42 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15451158 magic168 : itsonlydsl,

you are quite forgiving towards the big corporate entities. the consumer wants only because the companies give it to us. low prices are the direct result of increased competition -- NOT consumer "wants." A million of us could "want" our hearts out and never lower prices of a company if the company didn't think it was financially feasible.

tech support is not a "courtesy." it is a again a fact of competition. they offer the lowest level of tech support (read: cheapest) they can find so that most general problems are solved. other companies offer it, and so must sbc/att.

don't get me wrong; i like my sbc dsl connection. i just don't think the companies are as benevolent as you make them out to be, nor as omniscient.]]> http://www.dslreports.com/forum/remark,15451158 Sat, 11 Feb 2006 02:27:06 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15451108 theyipper : Interesting, this is the first night in a few weeks (since the fiasco first started for me) that my speeds have returned to normal.]]> http://www.dslreports.com/forum/remark,15451108 Sat, 11 Feb 2006 02:08:09 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15449743 bigtedshred :
said by casual310 See Profile :

Why are 90% of the support techs still claiming nothing is wrong ?
Actually, the tech person I talked to (tier 2 i guess?) admitted to a problem of overloaded routers in my area (SF) and they're "working on the solution". Of course, take that for what it's worth.]]> http://www.dslreports.com/forum/remark,15449743 Fri, 10 Feb 2006 21:38:35 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15448113 public :
said by itsonlydsl See Profile :

sbc's responsibility is to the point of entry.
That is for regulated and subsidized POTS.
DSL is sold as a product, hence the Cal Business and professions code applies. The service needs to be as advertised.

att is across 13 states and has 6.5 million dsl lines in service. tier 1 takes the burden of that 1st call from the end user whose trouble is 'no sync' and whose solution is to plug in the modem.
Yes and therefore one would expect a better solution than incompetent indians reading unrelated scripts.

outsourcing is not sbc's creation and the global economy is one that is here to stay.
So to give shareholders the best value why not outsource the most expensive and least productive parts of the company, beginning with little eddie....

who knew 6 years ago what dsl even was? what will it look like 6 years from now?
Anybody in the industry. If it was not for the CLECs SBC still would not have DSL. Remember the sales prevention campaign around ISDN?

if your not a part of the fix then you're a part of the problem.
Yes it is the user fault that the connection is not working....

The problem is mostly self inflicted. There is a demonstrable problem and without any official explanation rumors will fly. ]]> http://www.dslreports.com/forum/remark,15448113 Fri, 10 Feb 2006 17:28:59 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15446652 tonydi : While I agree with most of what you say, this whole episode would not have resulted in the big influx of whiners and bashers if SBC had done one simple thing....let one of the official support people here come out and make a public statement about the true nature of the problem.

They could have said that the issues were the result of overtaxed equipment, that they had a plan in place to remedy the situation and that there was an estimated date of completion of x/xx/06.

Yeah, there would still be some whiners and bashers, but the truth goes a long ways for most people. Unfortunately, SBC has decided to take the typical corporate course of action and keep the details to themselves. :(]]> http://www.dslreports.com/forum/remark,15446652 Fri, 10 Feb 2006 13:42:59 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15446117 ftthz : ever heard of the customer is always rite :uhh:]]> http://www.dslreports.com/forum/remark,15446117 Fri, 10 Feb 2006 12:21:03 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15445915 itsonlydsl : sbc's responsibility is to the point of entry. as a courtesy to the customer they have offered to give technical support vis-a-vis the telephone for specific dsl equipment and if your choice goes beyond those then the technical support reps will not have the information to assist you. further, they will send a technician to the premises to provide inside wire (for a price) and offer a protection plan that covers repairs to inside wiring and phone jacks. providing technical support of equipment and work beyond the point of entry is at the beseech of sbc and they may pull out of that business at any time. they lose money on every truck roll.

att is across 13 states and has 6.5 million dsl lines in service. tier 1 takes the burden of that 1st call from the end user whose trouble is 'no sync' and whose solution is to plug in the modem. without tier 1 no one would ever get through to a tier 2 support technician as they would be too busy asking the customer 'is your modem plugged in?' if, when you call tier 1 for new trouble, and you're pretty sure your modem is plugged in, when tier 1 answers the phone you can ask straight away to talk to a tier 2 tech. you can not be denied. once a trouble ticket is created you will be transfered to a tier 2 technician with no questions asked. it really is that easy. outsourcing is not sbc's creation and the global economy is one that is here to stay. i believe sbc did drop the ball in giving training to the outsourced support as most stateside would agree that if they got the help they needed on that first call they probably wouldnt care if they were talking to someone in timbuktu. its not that techncians fault they weren't giving the training and how they are treated is terrible. it brings to mind a quote i heard once that went along the lines of 'there was a man who thought he was above me, and he was above me, until he had that thought.' tier 1, given what they had to work with, actually is fulfilling their function to sbc better than expected.

we want cheap prices we want fiber we want customer service we want we want we want. and when the cheap prices use up the broadband on the broadband remote access servers and its not fixed immediately we whine about it and blame the very company that is putting their money where their mouths are by obtaining new equipment and making the transition to fix the problem yet we think they should have 'known.' who knew 6 years ago what dsl even was? what will it look like 6 years from now? if your not a part of the fix then you're a part of the problem. stop bashing the company that is moving your fast speed internet connection forward at a pace no one anticipated or switch companies and see what you get then. you'd coming running back. ]]> http://www.dslreports.com/forum/remark,15445915 Fri, 10 Feb 2006 11:52:44 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15445481 d_l : Calling Tier 1 about this is pointless, unhelpful, and aggravating infuriating, but they do control the trouble tickets that will be the basis for any service credit refunds. I'd say that Tier 1 in this case may be part of the problem.

The testing questions we ask are for pragmatic people that are trying to understand what is happening with this problem and to get their service fully functioning as soon as possible. To use your analogy, they are nothing more than the mechanic asking if the problem engine noise is a clunk or a pop so that he can speed up the diagnostics and the repair process. Most people are willing to help to that end, but you are correct that the quality control for this service shouldn't solely rely on the end user.

I can't fault anyone for seeking a fully functioning broadband service, especially if this communication link is tied to their livelihood in some way. There certainly is no advantage to staying with at&t through this problem other than the hassle factor of switching providers. It's not like at&t awards loyalty points to us for our years of continuous DSL service. At some level within their organization (edit: a higher level than we have contact with here), we are simply fungible subscribers, ie. when we leave, there is always another warm loop to fill that port.]]> http://www.dslreports.com/forum/remark,15445481 Fri, 10 Feb 2006 10:40:43 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15444156 casual310 : I have been having the same problems as all these others poor folks.
Well, I got so fed up with non-answers and non-communications and poor Tech support from pacbell/SBC/AT&T that I have ordered new DSL service from Sonic.net.
After talking to them I am convinced that they are not going through the same problems as SBC.
I was lucky that my contract was up and I won't be hit with a big penalty.
Why is there still no "Official Comment" from SBC (Or none that I could find on any of their sites) ?
Why are 90% of the support techs still claiming nothing is wrong ? I even had one tech from India named "Steve" tell me my modem was bad and the reason for my evening slowdowns. That's right, my modem only goes bad between 5PM and 1AM everyday.
Before I go, I have a couple of comments on this ongoing problem...
I see alot of posts from people who are trying to be helpful. They ask "Have you checked this ?" or "Have you checked that" or "Have you run these tests?". My problem with that is this...
We(The paying Customer)are not SBC Employees. We should not have to diagnose what SBC obviously can't figure out on it's own. We should not have to run alot of test on our own connections to see if we are getting anything close to the speeds THEY advertised and we signed on and paid for. I don't care if all of these tests help them figure out what is wrong. I don't want to diagnose whats wrong. I want the people I am paying for the service to figure out whats wrong. They really should have somebody more qualified than me looking into this shouldnt they ?
You wouldnt take your car in for a smog test and have the mechanic say "Put your car on the machine, run the test and get back to me with the results, I'll be in the crapper". "Hmmm, looks like I have a bad oxygen sensor, looks like I failed. I guess I better tell the Mechanic".

Sonic may be better than SBC. They may be worse. One way or the other is fine with me, I am speaking with my money and will not look back.

Good luck Folks.

Casual310]]> http://www.dslreports.com/forum/remark,15444156 Fri, 10 Feb 2006 03:13:10 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15435909 joey408 : IS ANYONE SURE IF SBC REALLY GETTING THEIR FUGGIN BUTT WORKING.. CUZ THIS IS A MAJOR PROBLEM. THEY CAN LOSE CUSTOMERS ANYTIME.]]> http://www.dslreports.com/forum/remark,15435909 Thu, 09 Feb 2006 00:07:28 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15433344 tymfdc : My download speed drops to 700 too. I thought it was something else. I guess I am not the only one. Where do I submit a ticket?]]> http://www.dslreports.com/forum/remark,15433344 Wed, 08 Feb 2006 18:32:35 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15424545 cb90068 : posted to wrong topic]]> http://www.dslreports.com/forum/remark,15424545 Tue, 07 Feb 2006 17:10:42 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15420486 anon : Put me on the list. Saratoga, CA and now have a ticket submitted for an SBC response. My download speed during a two hour period varies from 500kb/s to 1300kb/s. For one year I had rock solid 1150kb/s and very satisfactory service. Now have had this problem for weeks. I participate in online gaming and can see very quickly the speed drop (my pc freezes up and "connection problem" pops up on the screen). I pray for SBC to fix this sometime soon. SBC is either struggling or sleeping.]]> http://www.dslreports.com/forum/remark,15420486 Tue, 07 Feb 2006 03:09:13 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15420420 Snavely : Livermore here. 3000 down running 1100 average. Been this way for about 3 weeks.:mad:
Sigh.
Sure glad I re-rated for half the price I was paying. Waiting for some word about a fix.]]> http://www.dslreports.com/forum/remark,15420420 Tue, 07 Feb 2006 02:40:55 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15420338 marshiedad : I too am having problem with DSL connectivity in San Mateo since first of the year. The problem appeared fixed last week or so but tonight my SBC speedtest result is 236 down and 420 up, which is the same problem all along. Tests were done after modem rebooted. I will call tomorrow and re-open the case.]]> http://www.dslreports.com/forum/remark,15420338 Tue, 07 Feb 2006 02:15:22 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15401675 zippy fast : So from what I can gather from all the various threads, SBC is either terribly oversold, or some problem with merging in AT&T, or just a total breakdown on some level with the current network structure. While our excellent techs are more than aware of the problem, it seems that their higher-ups are taking a GLACIAL approach to the problem. It's very disheartening, I've had my dsl line for many years now without more than a day or two of poor performance, and now it's dragging on for weeks, with no real solution in sight. I know our techs would gladly do what needs to be done to correct the problem, but it sounds like the solution is out of their hands. Perhaps someone at the head offices will read these forums and just write the checks needed to get something done and running smooth again.]]> http://www.dslreports.com/forum/remark,15401675 Sat, 04 Feb 2006 13:25:52 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15396057 vcincampbell : Getting bad connectivity at night as well 1/2 speed slowdown. This is my second post not in this post in the SouthBay post, I was hoping this issue would be resolved quickly but it has been about a month now. I have not posted to the SBCDirect forum for this issue that I have been dealing with since so many other folks have the same problem.

Its been 4 weeks since this slowdown started for me. At night I'm getting ~600k/300k download/upload.

At night I get disconnected a whole lot from the internet. Very disrupting if you are playing online games. Last night it was 4 disconnections in a period of 45 minutes. After the last disconnect, I had to call it quits. It was too disrupting for the folks I was online with.

During the day Im getting somethink like 1.1 meg download/300k+.

I live down the block from the CEV (Campbell, CA) and I know my dsl comes from that unit.

Just waiting patiently, but it is a big hit in my satisfaction factor for SBC/ATT. ]]> http://www.dslreports.com/forum/remark,15396057 Fri, 03 Feb 2006 17:21:13 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15395327 jweber93 : Getting 1400/412 on my 3mb pro package in Alameda. I've been having problems for the past month or so, and have an open case in the SBC direct forum.]]> http://www.dslreports.com/forum/remark,15395327 Fri, 03 Feb 2006 15:49:00 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15391016 sinemac : Add me to the growing list... getting 900k on my 6mb line in west San Jose.]]> http://www.dslreports.com/forum/remark,15391016 Thu, 02 Feb 2006 23:46:42 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15390755 herkulease : apparently I spoke to soon a 2 weeks ago thinking things are fixed.

all this week same as others my 3 meg connection is 600kbps or less during peak hours.

I however don't have latency issues like others. well some of you its was hitting 150+, I'm getting around 70 or so. still bad but I'm trying to think positive.]]> http://www.dslreports.com/forum/remark,15390755 Thu, 02 Feb 2006 23:04:02 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15383204 eesser : Also in the same boat, basically since the 1st of the year or so. 600kbps tonight on my 3000kbps line. For four years I've gotten nearly full rated speed (2500kbps at least). But strangely, even after citing this website, and having a tech come and check everything, they continue to try to convince me that it's specific to my line. It sure sounds like I'm having EXACTLY the same issues that everyone else is reporting.

Then, tonight I read this article on Ars: »arstechnica.com/news.ars/post/20···089.html

The CEO of ATT is an idiot. No wonder our service level is dropping. I'm not, of course, suggesting that there is a connection, but it just stokes my aggravation when I'm experiencing these kinds of problems and I read an article like that.

Eric]]> http://www.dslreports.com/forum/remark,15383204 Thu, 02 Feb 2006 01:30:55 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15383185 bigtedshred : Yup, I'm with everyone else in this thread. I'm in SF (Russian Hill) and in the evenings, 4pm onward, my Pro Package (1.5-3M) is getting 600-800Kbps down. When I check in the morning, I'm at 2.2-2.4M. Talked to a tech tonight and he also said the routers are overloaded and they're in the process of fixing them.
I did what others said, call, create a ticket, then once the bill comes, ask for a refund for each day it was below the min. speeds.]]> http://www.dslreports.com/forum/remark,15383185 Thu, 02 Feb 2006 01:26:17 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15383179 Fumetsu : I'm not in the immediate Bay Area, but I'm in the central valley (Stockton). My line is rated for 1.5Mbps and normally I get about 1.1, but recently my line will slow to a crawl in waves. One moment it will be fine, then minutes later it'll slow down to 400kbps and sometimes even slower than that. This is wreaking havoc on my game playing and downloads. I tried speaking with SBC Tech Support through an internet chat on their website, and his best advice was to remove any EMI from the area (up to and including a bug zapper -_-).

Any idea on if I'm being affected by the same problems you guys are? I'm very close to just switching to Comcast and forgetting about SBC.]]> http://www.dslreports.com/forum/remark,15383179 Thu, 02 Feb 2006 01:24:39 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15382879 memo : It really depends on what CO you are. People on Potrero Hill in San Fran have 0 problems, because there are no exhausted Redbacks there. I will wait until it's resolved (as it will) and then get an adjustment on my bill. Till then it's pointless to worry or get frustrated.]]> http://www.dslreports.com/forum/remark,15382879 Thu, 02 Feb 2006 00:15:32 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15382616 bichi : Slow DL speeds back again - Sunnyvale, CA
3000/512 - dsl.snfc21.sbcglobal.net - dist2-vlan50.snfc21.pbi.net

Feb 01, 2006 - 8:20pm PST
SBC Speed Test #1098591
Download = 1.487 Mbps
Upload = 433.18 kbps

Feb 01, 2006 - 9:08pm PST
SBC Speed Test #1098645
Download = 1.281 Mbps
Upload = 433.88 kbps]]> http://www.dslreports.com/forum/remark,15382616 Wed, 01 Feb 2006 23:34:41 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15382407 deblin :
said by atekhed See Profile :

I checked out Sonic.net and DSLextreme, but see they just resell SBC DSL so moving to them will probably make the situation worse.
Not true at all. I am on DSL Extreme and I have had 0 issues. Nor have there been any reports like this in the DSL Extreme or SONIC forums.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15382407 Wed, 01 Feb 2006 23:02:14 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15382300 itsonlydsl : static ip's belong to the router and can't migrate so as other customers are moved off the router that will ease your latency troubles.

]]> http://www.dslreports.com/forum/remark,15382300 Wed, 01 Feb 2006 22:41:47 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15382261 atekhed : On the visit from an ASI tech last week (who was at least knowledgeable and friendly) to see what the issue was on my SBC DSL service line was (my line was fine btw), I was told the same thing; "We have a number of Redbacks that are exhausted and SBCIS is attempting move customers around and install new routers to correct the service issues." When I asked when is my service going to return to normal, he basically said he didn't know and could only apologize for what is a shitty situation.

If I didn't need the static IP's (not sticky) on my account I might consider moving to cable. I checked out Sonic.net and DSLextreme, but see they just resell SBC DSL so moving to them will probably make the situation worse.

Guess we wait and hope for some recompensation...]]> http://www.dslreports.com/forum/remark,15382261 Wed, 01 Feb 2006 22:37:12 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15382041 spincut : genius, they're still lightyears behind cables superior speeds and when they finally do offer their new package they screw it up in ways that only cable is supposed to, but ironically doesnt do very often.

this should be a problem that a cable ISP, if they're not careful should have, and it a point that DSL service holds over cable, but after using cable as much as i do, i have to see that it is ironic that oversold routers and misdirected bandwith and traffic problems is the worst i've ever seen and longest on my SBC DSL, what irony.

with already having to sacrifice 600Kbs worth of overhead frm my promised max speed, and this problem as well, i will not only be demanding refunds, but my plans to upgrade to expert are out.]]> http://www.dslreports.com/forum/remark,15382041 Wed, 01 Feb 2006 22:11:25 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15381245 benjamonny : Problems starting early tonight. Guess the rain here in the Northbay has everyone home early.]]> http://www.dslreports.com/forum/remark,15381245 Wed, 01 Feb 2006 20:27:28 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15380985 memo : Well, I have got some accurate info after "punishing" the phone lines and having a technician come to my house. SBC, because of their promotions and stuff, oversold its bandwidth, thus those who are experiencing the slowdowns (myself included) are on exhausted Redbacks. They have ordered more Redbacks to supply the COs that are suffering from this, but it will take at least 2 weeks for them to arrive. In the meantime my 6Mb connection crawls at ~1.4Mb right now, but I am glad that I got through the idiotic spiderweb of lies and non acknowledgement and have proper info on this issue.

Bottom line is: until they get new Redbacks the situation will be the same regardless of what you do. So, the best route is to call billing after the issue is resolved, and then they will adjust (give you credit) from the time the first trouble ticket was issued until the issue was finally resolved.]]> http://www.dslreports.com/forum/remark,15380985 Wed, 01 Feb 2006 19:50:50 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15380382 ftthz : peek hours... gotta love them -_- ]]> http://www.dslreports.com/forum/remark,15380382 Wed, 01 Feb 2006 18:41:31 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15376969 benjamonny : Hi all,

Here's my Ping Plotter for Monday the 31st.

Upper graph is, as you can see, full 24 hours.

Bottom graphs are 6 hour graphs showing the problem time.

Thanks for all you do.
Click for full size
6 hour graphs, problem time
]]> http://www.dslreports.com/forum/remark,15376969 Wed, 01 Feb 2006 11:08:22 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15375230 mcentrelli : Hi, I've been having the same issue (Mornings full speed, afternoons and evenings slow) for about a month now (East Bay, Brentwood). I finally called the data center and the tech said today his manager said it was OK to tell customers that there is an issue and SBC/ATT are working on it. I don't know the specifics, but the tech said he couldn't say too much, except that certain groups of customers will have the issue and some won't and it's because they've added people faster than they can upgrade their systems, which is causing congestion for those people. He also said that there was no estimated time for resolution and that I should call the business office to get a credit on my bill.

So I will call tomorrow and see how much credit they will give me, and I'm seriously considering getting comcast 6mbps down for $19.95 a month for 3 months, hopefully by then they will have everything worked out!]]> http://www.dslreports.com/forum/remark,15375230 Wed, 01 Feb 2006 01:30:17 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15374777 anon : i am in sf. never had problems last 4 years. tonight i am getting half of what i normally get.]]> http://www.dslreports.com/forum/remark,15374777 Tue, 31 Jan 2006 23:56:49 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15374342 anon : Add me to the list. I am in Fremont, CA.

Monday - Thursday night, between 8 and 11pm. My DSL Pro speed is about 1000/400.

Other time, the speed is about 2000/400. Early morning, 2400/400. ]]> http://www.dslreports.com/forum/remark,15374342 Tue, 31 Jan 2006 22:58:16 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15373504 benjamonny : That's what I figured.

From my use of saved files of Ping Plotter, anyone that has Ping Plotter installed on their computer can use the PPS file to open the graph and critique the connection, adjusting the graph display of times etc, etc.

At least I can do that with the Ping Plotter PPS files saved on my computer of Ping Plotter.

Just thought maybe easier way to look it over, especially if it's a 12 - 18 hour graph.

Thanks for the help.]]> http://www.dslreports.com/forum/remark,15373504 Tue, 31 Jan 2006 21:18:49 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15373324 d_l : Just the screen shots that PP saves is all that is ever posted. I've never seen a PPS file posted here.]]> http://www.dslreports.com/forum/remark,15373324 Tue, 31 Jan 2006 20:56:16 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15373155 benjamonny : Quick question regarding Ping Plotter and posting.

Are we allowed to post the Ping Plotter samples as PPS files, or only as screen shots?]]> http://www.dslreports.com/forum/remark,15373155 Tue, 31 Jan 2006 20:34:02 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15369779 JJCARTER : Add me to the list... I'm on the grandfathered 6mg/600k package. Upload is still cranking fine.. but download speed was all over the place. Averaged 1.5 to a low of 900k. I'm located in Sunnyvale, CA.

After 11pm.. download speeds back up to 4.9 to 4.6mb which is where they usually sit with the overhead.]]> http://www.dslreports.com/forum/remark,15369779 Tue, 31 Jan 2006 13:17:55 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15368174 zippy fast : It's now been 2 weeks of decaying speeds during the evening hours, for me in the East Bay at least. I really wish some of our excellent techs could update us on the situation and what's being done to resolve our issues with some kind of time frame, even an anonymous post would be helpful, so as to not ruffle any "managerial" feathers.]]> http://www.dslreports.com/forum/remark,15368174 Tue, 31 Jan 2006 08:45:40 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15367255 grttsunamit : Pretty slow in Campbell too. It's been a week now. :mad: I'm getting speeds around 700kb/s for a pro package. What the hell, SBC? Stop messing around with our networks!]]> http://www.dslreports.com/forum/remark,15367255 Tue, 31 Jan 2006 01:32:03 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15367250 deblin :
said by stuckwithsbc :

Anyone know if Sonic.net customers are experiencing the same issues? If not I may just switch my line over to them.
No, they aren't. At least I don't see any threads similar to these on the sonic forum nor on the DSL Extreme forum.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15367250 Tue, 31 Jan 2006 01:31:09 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15367228 anon : I see I am not the only one in the Bay Area with this issue. Started for me a week ago and became progressively worse over the course of the week.

Started with no connectivity in the evenings, fine in the morning and slowing down to nothing as the day wore on. Finally I was without DSL for two days while I waited for ASI to make a support call. The tech who was very friendly, but in the end unhelpful. He did get me back online but only by lowering my speed to 384k/384k. Which while usable is unacceptable after 3 years of speedy service (I have 1.5/384k package w/static IPs).

I plan to call back this week to see if there is any resolution on my trouble ticket, but I doubt it.

Anyone know if Sonic.net customers are experiencing the same issues? If not I may just switch my line over to them.]]> http://www.dslreports.com/forum/remark,15367228 Tue, 31 Jan 2006 01:25:39 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15367207 deblin :
said by pacbell-crap :

The main question is, Are earthlink, verizon customers having the same issues or is this just a pacbell phenom.
No, it is not affecting earthlink, verizon, etc. Nor is it affecting DSL Exteme or Sonic to my knowledge. Seems to be only with SBC itself :/
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15367207 Tue, 31 Jan 2006 01:21:55 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15366945 meowBB : I am having the slowdown issue too. Latency is around the same but throughput is cut in half.]]> http://www.dslreports.com/forum/remark,15366945 Tue, 31 Jan 2006 00:23:24 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15365942 joey408 : i am having this slowdown as well.. startin from 6pm ending at 11pm... AND IT REALLY REALLY SUCKS!!!]]> http://www.dslreports.com/forum/remark,15365942 Mon, 30 Jan 2006 22:09:40 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15365749 anon : This is issue has been going on for 3 months now on my line. I have opened 6 trouble tickets with pacbell, all have been closed by them with a comment "resolved to customers satisfaction" I never closed them and they never admit to there being a problem.

The main question is, Are earthlink, verizon customers having the same issues or is this just a pacbell phenom.]]> http://www.dslreports.com/forum/remark,15365749 Mon, 30 Jan 2006 21:48:21 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15360389 d_l : I don't think I've ever seen +10 seconds packet lag! :uhh: You might set the trace interval to 15 or 30 secs and start a PingPlot before your slowdown begins and run it continuously right through until your speed is back for the night. That would show the before, the after and all the problems in between.

Wow! I really don't think I've ever seen +10 seconds packet lag!]]> http://www.dslreports.com/forum/remark,15360389 Mon, 30 Jan 2006 09:05:29 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15360226 benjamonny : My Sunday night "connection."
Click for full size
Sunday Night
]]> http://www.dslreports.com/forum/remark,15360226 Mon, 30 Jan 2006 08:10:51 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15350560 deblin : Yep, completely normal. Here's my route on DSL Extreme to google.com:

 Host                                                                                                                            Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. adsl-66-218-55-1.dslextreme.com                                                                                               0.0%    12   10.3  10.1   9.7  10.5   0.3
 2. SJC1.CR1.Gig6-0-20.dslextreme.com                                                                                             0.0%    12   10.8  10.5   9.7  11.4   0.4
 3. 63.223.20.105                                                                                                                 0.0%    12   10.1  10.7  10.1  11.1   0.3
 4. sjc-c00-pos-1-24-1.lan-ajc-a00-pos-3-0.wvfiber.net                                                                            0.0%    11   11.2  11.6  11.0  12.9   0.5
 5. eqixsj-google-gige.google.com                                                                                                 0.0%    11   11.7  15.5  10.9  42.4  10.0
 6. 72.14.236.3                                                                                                                   0.0%    11   10.7  11.1  10.7  11.5   0.3
 7. 216.239.46.45                                                                                                                 0.0%    11   62.3  63.1  62.0  67.7   1.6
    66.249.95.247
 8. 66.249.95.247                                                                                                                 0.0%    11   62.5  63.4  61.9  67.7   1.8
    66.249.95.245
 9. 72.14.232.53                                                                                                                  0.0%    11   64.2  64.1  62.9  64.6   0.5
    72.14.232.57
10. 64.233.175.34                                                                                                                 0.0%    11   64.2  64.0  63.1  64.9   0.5
    64.233.175.33
11. 72.14.232.70                                                                                                                  0.0%    11   68.2  66.9  63.1  76.0   3.6
    72.14.232.74
    64.233.175.42
    64.233.175.26
12. 64.233.167.99                                                                                                                 0.0%    11   64.5  64.3  63.8  65.1   0.5

The multiple IPs/hosts at some of the hops is a good case of this. This was just 11 packets, and you can see that there were multiple paths even just for those 11 icmp packets!

--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15350560 Sat, 28 Jan 2006 17:39:22 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15350534 koitsu :
said by benjamonny See Profile :

Real quick question,

Is a route change every time ping plotter pings a site normal?
As d_l said, yes, this is completely normal. The technical term for this is called multipathing; albeit a bad example, you can read a little bit about the concept/implementation, although the diagram at the bottom of the page pretty much sums it up.

Note, do not confuse multipathing with multicasting. :-)
--
Making life hard for others since 1977. In memory of 2005...]]> http://www.dslreports.com/forum/remark,15350534 Sat, 28 Jan 2006 17:34:07 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15350180 benjamonny : I was hoping that was the answer.

Thanks.]]> http://www.dslreports.com/forum/remark,15350180 Sat, 28 Jan 2006 16:25:26 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15349751 d_l : If you are pinging someplace busy like Yahoo or Google, that would be very normal. They use multiple routes and routers to load balance. It would be less common to other sites, but probably would still be normal.]]> http://www.dslreports.com/forum/remark,15349751 Sat, 28 Jan 2006 15:10:56 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15349594 benjamonny : Real quick question,

Is a route change every time ping plotter pings a site normal?

Thanks for the help.]]> http://www.dslreports.com/forum/remark,15349594 Sat, 28 Jan 2006 14:45:05 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15347214 jdir : I dont have any complaints about the download - it's the upload that seems to be lagging and slow. I can get file from Microsoft.com at max speed during prime-time hour.]]> http://www.dslreports.com/forum/remark,15347214 Sat, 28 Jan 2006 04:31:36 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15346296 deblin :
said by d_l See Profile :

asking more from the rbacks than they were originally designed to handle.
As you and I have hypothesized, perhaps more than they were designed to do is in fact the CPU load, rather than throughput on the routers. Perhaps the sheer load of packets it has to filter through is causing the slow downs? If the packets are getting queue'd as they are filtered, that could explain the slowdowns.
--
The question isn't "what are we going to do," the question is "what aren't we going to do?" - Ferris]]> http://www.dslreports.com/forum/remark,15346296 Fri, 27 Jan 2006 23:52:31 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15345490 d_l : I'm surprised that more people AREN'T reporting slowdowns. You should have been here when the megaworms were slamming the rbacks. There were huge numbers of people complaining in numerous threads about slowdowns.

So SBC instituted port blocking to protect their customers and their networks. I'm sure that this port blocking has reduced the throughput load that the rbacks are capable of handling. SBC has over the past year increased the average bandwidth on their circuits AND has been protecting their customers from port attacks. This may be the reason these slowdowns are appearing - asking more from the rbacks than they were originally designed to handle.]]> http://www.dslreports.com/forum/remark,15345490 Fri, 27 Jan 2006 21:55:37 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15345044 benjamonny : I can see your point on Tier 1, I can see how they have to "follow the scripts" on the calls.

I guess I was the IDIOT for actually following the scripts on the 2nd and 3rd calls.

It's just hard for me to understand how so many people can be having slowdowns and the tech support personnel don't or won't or can't tell service users that there is a problem.

Hopefully SBC can find their magic wand soon and fix the problem.

Thanks for the help.]]> http://www.dslreports.com/forum/remark,15345044 Fri, 27 Jan 2006 20:47:49 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15345027 jjn : [BQUOTE= d_l See Profile
said by The end user shouldn't be providing the quality control for the network.
[/BQUOTE :

I do agree..]]> http://www.dslreports.com/forum/remark,15345027 Fri, 27 Jan 2006 20:45:35 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15344553 d_l : How are they supposed sort out those of us with these special slow down problems from those with the usual AOL-type, noobie problems that are covered by the Tier 1 scripts? It is clear that Tier 1 doesn't have any way to remotely see or diagnose these slow downs!

I'm questioning whether Tier 3 and higher can even see or diagnose them remotely, judging from the fact that they have been occurring for such a lengthy time AND that we are providing test results as feed back to demonstrate the problem. The end user shouldn't be providing the quality control for the network.]]> http://www.dslreports.com/forum/remark,15344553 Fri, 27 Jan 2006 19:23:08 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15344363 benjamonny : Thanks for the input, I did figure out, (after reading the manual) about the samples.

It will be great to have this running tonight at the die-down.

The thing that really gets me is that SBC first three times I called, had me do all the "routine" user "fixes", delete and re-do SBC DSL network configuration, etc.

Can't they just say, "Hey, there's a problem, we're working on it, it'll be fixed ASAP" instead of leading there customers through unnecessary hoops.]]> http://www.dslreports.com/forum/remark,15344363 Fri, 27 Jan 2006 18:57:05 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15340710 d_l : So you have BOTH packet loss and high latency. I think that is a sign of a technical configuration problem at your BRAS. At least, those same symptoms have been corrected before in the past.

Some notes on the use of Ping Plotter. You should set the "Samples to include" to ALL so for a long run the packet loss percentages will cover the entire period and not just the last 10 samples. Normally you will just need to show the time graphs for the first and last hops and if all the problems are at your first hop then just that one would be sufficient. Most of us ping www.yahoo.com because they are partnered with SBC. Under the File menu, there is a way to save the image of just the trace and time graphs without the left sidebar.]]> http://www.dslreports.com/forum/remark,15340710 Fri, 27 Jan 2006 09:55:58 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15339460 benjamonny : Hi all,

I downloaded, paid for and activated Ping Plotter. What a great TOOL.

Have been dealing with this for most of this year.

Thanks for any and all input.

First few hours of Ping Plotter, already feel it's paid for itself.
Click for full size
PingPlotter
]]> http://www.dslreports.com/forum/remark,15339460 Fri, 27 Jan 2006 01:02:59 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15333278 d_l : If you had been here over the years, you would have seen several of these "problem events" involving high latencies and/or slowdowns (not including the ones that were brought on by the great worm attacks). Sometimes they were termed lag monsters. There are several centers that seem to have them as a chronic problem.

The problems have always been resolved, but it takes time. We've concluded that it has always been configuration problems and/or capacity allocation. We know they keep adding more BRAS now for more users, so I doubt that it is the total number of users causing the problem, but rather the higher percentage of users that are now on the faster speed plans. I'm confident that they will resolve this one by either adding more throughput capacity or revising the configuration of their gateway routers to open up a throughput bottleneck.]]> http://www.dslreports.com/forum/remark,15333278 Thu, 26 Jan 2006 10:35:21 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15333125 benjamonny : Thanks for the help! Very much appreciate it.

Is the North Bay issue just a case of SBC overselling as far as capacity is concerned?]]> http://www.dslreports.com/forum/remark,15333125 Thu, 26 Jan 2006 10:12:00 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15332996 d_l : Your first hop, the BRAS is there. As I revised in my previous post, you ARE seeing a latency problem. That's probably enough tracerts unless something radical changes. A better program than tracert is the paid version of Ping Plotter because it can be set to run repeatedly and show latency increases/decreases over time.

You might run the following from the cmd line during a slowdown and just post the bottom summary portion here:
ping -n 100 151.164.184.80 That will give you 100 pings to your gateway BRAS and show if there are any packets lost.

koitsu: That looks like a standard route for anything that at&t keeps internally on their backbone such as email or Prodigy web pages.]]> http://www.dslreports.com/forum/remark,15332996 Thu, 26 Jan 2006 09:53:21 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15332157 koitsu : Wow. The traceroutes in the last two posts are astounding, and make no sense geographically or network-wise. Have a look:

End user --> Pleasanton, CA --> San Francisco, CA --> Salt Lake City, Utah --> Denver, Colorado --> Kansas City, Montana --> Chicago, Illinois --> Cleveland, Ohio --> Herndon, Virginia --> Ashburn, Virginia --> Destination

Assuming this isn't some sort-of architectural flaw, chances are SBC is doing this to route around a problematic piece of their network (although that doesn't explain why there's so many points in the network; there surely can't be THAT many problems going on...). I would need a looking glass server that has connectivity directly through SBC to see how routes are being chosen (and why).

On the other hand, if this is intentional, then SBC has **awful** peering within their own backbone. This would imply they're avoiding long backhauls between major points in their network, and instead decided it would be "smarter" to go from (essentially) state-to-state. In most cases this results in higher latency, more hops, and *many* more points of possible failure.

I can't understand why a company who has such deep roots in telco -- which includes all forms of circuit transit, including OC3/48/192 -- would do things this way. Bizzare...
--
Making life hard for others since 1977. In memory of 2005...]]> http://www.dslreports.com/forum/remark,15332157 Thu, 26 Jan 2006 04:49:21 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15331752 benjamonny : These are from Santa Rosa

I am new to doing cmd traces, from what I see, the
"Unable to resolve target system name dslreports.com."
means the first hop is "lost". Is that a correct assumption?

8:50 PM
C:\Documents and Settings\HP_Owner>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 366 ms 270 ms 2413 ms bras4-l0.pltnca.sbcglobal.net [151.164.184.80]
2 192 ms 38 ms 43 ms dist1-vlan50.pltn13.pbi.net [64.164.97.66]
3 25 ms 14 ms 38 ms bb1-g3-0.pltnca.sbcglobal.net [151.164.43.54]
4 17 ms 17 ms 15 ms bb1-p4-0.crsfca.sbcglobal.net [151.164.41.5]
5 100 ms 15 ms 16 ms core1-p5-0.crsfca.sbcglobal.net [151.164.243.1]
6 909 ms 42 ms 29 ms core1-p3-0.crskut.sbcglobal.net [151.164.243.237]
7 159 ms 41 ms 38 ms core1-p11-0.crdnco.sbcglobal.net [151.164.243.246]
8 462 ms 583 ms 67 ms core1-p3-0.crkcmo.sbcglobal.net [151.164.188.34]
9 119 ms 62 ms 281 ms core2-p11-0.crchil.sbcglobal.net [151.164.240.118]
10 112 ms 204 ms 59 ms core1-p1-0.crchil.sbcglobal.net [151.164.188.29]
11 66 ms 69 ms 69 ms core1-p10-0.crcloh.sbcglobal.net [151.164.42.9]
12 74 ms 75 ms 81 ms core1-p4-0.crhnva.sbcglobal.net [151.164.41.204]
13 92 ms 149 ms 452 ms core2-p1-0.crhnva.sbcglobal.net [151.164.188.18]
14 130 ms 562 ms 682 ms bb2-p4-0.hrndva.sbcglobal.net [151.164.191.102]
15 79 ms 75 ms 108 ms ex2-p11-0.eqabva.sbcglobal.net [151.164.40.53]
16 76 ms 74 ms 77 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
17 87 ms 99 ms 95 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
18 84 ms 100 ms 85 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
19 446 ms 115 ms 157 ms www.dslreports.com [209.123.109.175]

Trace complete.

9:07 PM

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>tracert dslreports.com
Unable to resolve target system name dslreports.com.

C:\Documents and Settings\HP_Owner>tracert dslrreports.com

Tracing route to dslrreports.com [64.20.39.27]
over a maximum of 30 hops:

1 1318 ms 416 ms 168 ms bras4-l0.pltnca.sbcglobal.net [151.164.184.80]
2 16 ms 14 ms 21 ms dist1-vlan50.pltn13.pbi.net [64.164.97.66]
3 112 ms 158 ms 87 ms bb1-g3-0.pltnca.sbcglobal.net [151.164.43.54]
4 23 ms 19 ms 18 ms bb1-p3-0.crsfca.sbcglobal.net [151.164.190.85]
5 276 ms 3254 ms * 151.164.240.17
6 2490 ms 19 ms 16 ms asn2828-xo.pxpaca.sbcglobal.net [151.164.89.62]
7 18 ms 33 ms 26 ms p5-0-0.RAR1.SanJose-CA.us.xo.net [65.106.5.173]
8 153 ms 300 ms 390 ms p1-0-0.RAR1.Washington-DC.us.xo.net [65.106.0.37]
9 93 ms 101 ms 92 ms p6-0-0.RAR2.NYC-NY.us.xo.net [65.106.0.1]
10 92 ms 105 ms 93 ms p0-0-0.MAR2.NYC-NY.us.xo.net [65.106.3.50]
11 94 ms 93 ms 93 ms ge7-0.CHR1.Secaucus-NJ.us.xo.net [71.5.189.134]
12 91 ms 1451 ms 196 ms ip67-93-166-209.z166-93-67.customer.algx.net [67.93.166.209]
13 503 ms 98 ms 152 ms edge-03-teb.njiix.net [64.20.32.4]
14 97 ms 92 ms 92 ms 64.20.39.27

Trace complete.

C:\Documents and Settings\HP_Owner>

9:15 - 10:20 PM
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\HP_Owner>tracert dslreports.com
Unable to resolve target system name dslreports.com.

C:\Documents and Settings\HP_Owner>tracert dslreports.com
Unable to resolve target system name dslreports.com.

C:\Documents and Settings\HP_Owner>tracert dslreports.com
Unable to resolve target system name dslreports.com.

C:\Documents and Settings\HP_Owner>tracert dslreports.com
Unable to resolve target system name dslreports.com.

C:\Documents and Settings\HP_Owner>tracert dslreports.com
Unable to resolve target system name dslreports.com.

C:\Documents and Settings\HP_Owner>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 17 ms 23 ms 76 ms bras4-l0.pltnca.sbcglobal.net [151.164.184.80]
2 14 ms 13 ms 13 ms dist2-vlan50.pltn13.pbi.net [64.164.97.67]
3 12 ms 12 ms 13 ms bb2-10g2-0.pltnca.sbcglobal.net [151.164.42.102]
4 13 ms 14 ms 16 ms bb1-p9-0.pltnca.sbcglobal.net [151.164.43.100]
5 15 ms 15 ms 15 ms bb1-p4-0.crsfca.sbcglobal.net [151.164.41.5]
6 17 ms 15 ms 15 ms core1-p4-0.crsfca.sbcglobal.net [151.164.240.133]
7 31 ms 28 ms 60 ms core1-p3-0.crskut.sbcglobal.net [151.164.243.237]
8 45 ms 38 ms 38 ms core1-p11-0.crdnco.sbcglobal.net [151.164.243.246]
9 361 ms 49 ms 51 ms core1-p3-0.crkcmo.sbcglobal.net [151.164.188.34]
10 87 ms 59 ms 89 ms core2-p11-0.crchil.sbcglobal.net [151.164.240.118]
11 60 ms 73 ms 59 ms core1-p1-0.crchil.sbcglobal.net [151.164.188.29]
12 86 ms 85 ms 67 ms core1-p3-0.crcloh.sbcglobal.net [151.164.188.182]
13 75 ms 76 ms 74 ms core1-p4-0.crhnva.sbcglobal.net [151.164.41.204]
14 82 ms 81 ms 76 ms bb1-p4-0.hrndva.sbcglobal.net [151.164.191.98]
15 267 ms 78 ms 74 ms bb2-p6-0.hrndva.sbcglobal.net [151.164.243.22]
16 97 ms 75 ms 83 ms ex2-p11-0.eqabva.sbcglobal.net [151.164.40.53]
17 75 ms 75 ms 81 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
18 87 ms 87 ms 87 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
19 83 ms 89 ms 84 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
20 103 ms 84 ms 86 ms www.dslreports.com [209.123.109.175]

Trace complete.

C:\Documents and Settings\HP_Owner>

Thanks for any and all help, and my apologies for the long post, wish I was more knowledgeable than I am, but at least I'm trying to learn!]]> http://www.dslreports.com/forum/remark,15331752 Thu, 26 Jan 2006 01:36:10 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15331461 zippy fast : 15 hops to get out of the sbc network? What the hell is going on over there? It used to be maybe 4 hops then off to the net. Good lord, and speeds are down to the 80K mark. HELP!!]]> http://www.dslreports.com/forum/remark,15331461 Thu, 26 Jan 2006 00:27:10 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15331114 d_l : That's good info. bras4-l0.pltnca.sbcglobal.net says you are connected to BRAS4 in the pltnca (Pleasanton, CA) Network Operations Center and at 14 to 16 ms you weren't seeing high first-hop latency at that time. This is different from the symptoms that some people have had.

Edit: Based on your later tracerts, I had to revise this.

So you are part of the No CA, low high latency, slow down. Most of the others that have posted from No CA haven't mentioned or haven't had a latency problem accompanying their slowdown. Latency increases HAVE been a problem for those connected to irvnca.]]> http://www.dslreports.com/forum/remark,15331114 Wed, 25 Jan 2006 23:28:07 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15331051 benjamonny : 8:10 trace from Santa Rosa, CA

C:\Documents and Settings\HP_Owner>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 14 ms 15 ms 15 ms bras4-l0.pltnca.sbcglobal.net [151.164.184.80]
2 14 ms 14 ms 13 ms dist1-vlan50.pltn13.pbi.net [64.164.97.66]
3 13 ms 13 ms 13 ms bb1-g3-0.pltnca.sbcglobal.net [151.164.43.54]
4 20 ms 103 ms 27 ms bb1-p4-0.crsfca.sbcglobal.net [151.164.41.5]
5 15 ms 15 ms 15 ms core1-p5-0.crsfca.sbcglobal.net [151.164.243.1]
6 28 ms 35 ms 28 ms core1-p3-0.crskut.sbcglobal.net [151.164.243.237]
7 307 ms 57 ms 223 ms core1-p11-0.crdnco.sbcglobal.net [151.164.243.246]
8 67 ms 58 ms 55 ms core1-p3-0.crkcmo.sbcglobal.net [151.164.188.34]
9 318 ms 105 ms 353 ms core2-p11-0.crchil.sbcglobal.net [151.164.240.118]
10 107 ms 82 ms 75 ms core1-p1-0.crchil.sbcglobal.net [151.164.188.29]
11 135 ms 73 ms 78 ms core1-p10-0.crcloh.sbcglobal.net [151.164.42.9]
12 75 ms 75 ms 81 ms core1-p4-0.crhnva.sbcglobal.net [151.164.41.204]
13 307 ms 76 ms 294 ms core2-p1-0.crhnva.sbcglobal.net [151.164.188.18]
14 74 ms 73 ms 75 ms bb2-p4-0.hrndva.sbcglobal.net [151.164.191.102]
15 75 ms 74 ms 74 ms ex2-p11-0.eqabva.sbcglobal.net [151.164.40.53]
16 75 ms 75 ms 74 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]
17 88 ms 86 ms 87 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
18 96 ms 173 ms 124 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
19 93 ms 99 ms 92 ms www.dslreports.com [209.123.109.175]

Trace complete.

Please let me know if postings should be more limited. Or is it the more you know the more it helps?

Just want to say thanks to all. So glad to know this isn't just me!]]> http://www.dslreports.com/forum/remark,15331051 Wed, 25 Jan 2006 23:19:12 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15330860 benjamonny : 7:45 traceroute from Santa Rosa, CA

C:\Documents and Settings\HP_Owner>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 16 ms 15 ms 15 ms bras4-l0.pltnca.sbcglobal.net [151.164.184.80]
2 14 ms 13 ms 13 ms dist1-vlan50.pltn13.pbi.net [64.164.97.66]
3 94 ms 16 ms 18 ms bb1-g3-0.pltnca.sbcglobal.net [151.164.43.54]
4 61 ms 15 ms 16 ms bb1-p4-0.crsfca.sbcglobal.net [151.164.41.5]
5 21 ms 17 ms 32 ms core1-p5-0.crsfca.sbcglobal.net [151.164.243.1]

6 245 ms 62 ms 39 ms core1-p3-0.crskut.sbcglobal.net [151.164.243.237]
7 39 ms 41 ms 46 ms core1-p11-0.crdnco.sbcglobal.net [151.164.243.246]
8 49 ms 62 ms 56 ms core1-p3-0.crkcmo.sbcglobal.net [151.164.188.34]
9 64 ms 61 ms 59 ms core2-p11-0.crchil.sbcglobal.net [151.164.240.118]
10 63 ms 59 ms 59 ms core1-p1-0.crchil.sbcglobal.net [151.164.188.29]

11 443 ms 111 ms 688 ms core1-p10-0.crcloh.sbcglobal.net [151.164.42.9]

12 75 ms 208 ms 3482 ms core1-p4-0.crhnva.sbcglobal.net [151.164.41.204]

13 83 ms 279 ms 90 ms core2-p1-0.crhnva.sbcglobal.net [151.164.188.18]

14 93 ms 92 ms 108 ms bb2-p4-0.hrndva.sbcglobal.net [151.164.191.102]

15 151 ms 97 ms 76 ms ex2-p11-0.eqabva.sbcglobal.net [151.164.40.53]
16 162 ms 166 ms 74 ms eqix.ge-0-0-0.gbr1.ash.nac.net [206.223.115.69]

17 555 ms 188 ms 142 ms 0.so-2-2-0.gbr2.nwr.nac.net [209.123.11.29]
18 178 ms 359 ms 228 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
19 997 ms 807 ms * www.dslreports.com [209.123.109.175]
20 146 ms * 86 ms www.dslreports.com [209.123.109.175]

Trace complete.]]> http://www.dslreports.com/forum/remark,15330860 Wed, 25 Jan 2006 22:49:23 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15323714 peter_s : yeah it's still neverending. I wasn't home over the weekend, but:

Friday about 6pm PST 402/438 kbps
Friday about 11:30pm PST 2346/421 kbps
Monday about 5:30pm PST 913/427 kbps
Monday about 6:30pm PST 783/345 kbps didn't bother after that, couldn't keep the VPN connection open to work
Tuesday about 7pm PST 828/398 kbps
Tuesday about 9pm PST 969/420 kbps
Tuesday around midnight 2441/427 kbps

This is really pathetic, I'm seriously considering keeping the cable I have, which I originally installed just to try out(it was cheap enough for the three months). It does slow down a little during peak hours, tonight when I was getting 828kbps with my 3M dsl, I was getting 5Mbps with the cable :uhh: The VPN wouldn't stay open on the DSL, ran just dandy on the cable. I am supposed to have at least 1.5MBps and during peak hours I'm not even getting close to it, so I suppose I can cancel without any repercussions since I'm not even getting my minimum speed.]]> http://www.dslreports.com/forum/remark,15323714 Wed, 25 Jan 2006 03:32:18 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15323389 Clowning : Well, screw SBC because Im switching to Sonic.net in June.]]> http://www.dslreports.com/forum/remark,15323389 Wed, 25 Jan 2006 01:26:04 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15323373 B52GUNR : Seems fine in San Ramon at 10:20PM

SBC's Speedtest:
3.0/512 Kbps

2.12 Mbps down / 441.35 up (using Pleasanton POP)

From here:
2006-01-25 01:20:50 EST: 2153 / 399
Your download speed : 2153 kbps or 269.2 KB/sec.
Your upload speed : 399 kbps or 49.9 KB/sec.

Download is about 300 kbps slower than usual, but my server is currently sending/receiving.
--
Dear Buddha, I would like a pony and a plastic rocket.]]> http://www.dslreports.com/forum/remark,15323373 Wed, 25 Jan 2006 01:23:13 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15323176 ftthz : still feel like i'm on cable ~.~ but on cable i'd get 6-8mbits during non peak hrs ...
Click for full size
]]> http://www.dslreports.com/forum/remark,15323176 Wed, 25 Jan 2006 00:39:18 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15322877 eesser : I'm continue to experience this issue -

This morning, about 7:30AM CA time, 2500/400 (as good as I've ever gotten)
Tonight, about 8:44PM CA time, 1000/400 again! Grr

It's been about 15 days for me.]]> http://www.dslreports.com/forum/remark,15322877 Tue, 24 Jan 2006 23:45:27 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15322208 marzxbarz : I'm also getting around 2.0/440 during off-peak hours.
Your Throughput

Download = 2.057 Mbps
Upload = 440.67 kbps
1/24/06 - 7:08 PM

I also notice that while gaming, the latency is very unstable during these hours. Either way, I can wait this issue out, as it still is faster than what I had recently (1.5/384 for $65.. blech!)]]> http://www.dslreports.com/forum/remark,15322208 Tue, 24 Jan 2006 22:12:45 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15315844 koitsu : Despite switching to Comcast, I still have my SBC DSL connection (though disconnected). I don't plan on getting rid of it anytime soon either, as it's inexpensive and has historically been a very reliable method of connectivity. Plus having toaster and bb here on the forums == thumbs up.

But...

Has there been any explanation as to the root cause of these issues? I realise things of this nature can sometimes take weeks to fix (maybe even months), but I'm curious as to what the actual cause is. I can come up with at least 6 different ideas off the top of my head, but I'd rather not speculate.
--
Making life hard for others since 1977. In memory of 2005...]]> http://www.dslreports.com/forum/remark,15315844 Tue, 24 Jan 2006 07:20:12 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15315201 Defcon888 : My speeds were pretty high over the weekend. So far, its not that bad right now, 1.8 ~ 2.0Mbps, as compared to what I would normally get later in the evenings and at night (Less than 1.5Mbps).

Your Throughput

Download = 2.068 Mbps
Upload = 412.13 kbps

10:37PM (SBC Speed Test, San Francisco)

Current stats:
To Modem To Internet
Max Allowed Speed (kbps) 3008 512
SN Margin (dB) 19.0 -
Line Attenuation (dB) 21.0 -
Loss of Signal 0 -
Loss of Frame 0 0
CRC Errors 5 93

--
defcon888@gmail.com
.send me spam! i love spam!]]> http://www.dslreports.com/forum/remark,15315201 Tue, 24 Jan 2006 01:40:49 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15315193 benjamonny : Well, had great speed over the weekend, now just got back up from dead stop.

I am beginning to not like ATT/SBC/Yahoo DSL.]]> http://www.dslreports.com/forum/remark,15315193 Tue, 24 Jan 2006 01:38:15 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15315190 noktekniq : i'm not with SBC but io'm with dslx and i've been experiencing some slow page load in bay area. note* my backbone is sbc]]> http://www.dslreports.com/forum/remark,15315190 Tue, 24 Jan 2006 01:37:40 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15315139 eesser : Add me to the list of nightly slowdown to 600-900kbps / 400kbps on a 3.0Mbps plan. Grrr. It was great this weekend, and it stinks again tonight.]]> http://www.dslreports.com/forum/remark,15315139 Tue, 24 Jan 2006 01:24:40 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15315060 Clowning : Add me to the list too. I get a lot of disconnectivities.]]> http://www.dslreports.com/forum/remark,15315060 Tue, 24 Jan 2006 01:03:34 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15314959 Defcon888 : Add me to the list of folks having slowdowns in the Bay Area.

Nightly slowdowns. Toaster has told me that SBC is working on it. So far, speeds have been 1.5Mbps or higher for me at night. Hopefully it'll be "fixed" soon.

Normal 2.6Mbps.
--
defcon888@gmail.com
.send me spam! i love spam!]]> http://www.dslreports.com/forum/remark,15314959 Tue, 24 Jan 2006 00:44:10 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15314920 zippy fast : Once again, speeds are incredibly slow tonight. Right now I'm pulling down a 600meg patch that earlier in the afternoon would have been done in 15 minutes (at 600KB) but is now crawling along at 150KB. I realize the techs are looking at things, but what the hell actually happened? I keep hearing rumors of overloaded routers, but how did this happen all of a sudden, or has it been an issue and is now spilling over to everyone else? As I said before, there have been no notable speed issues with my DSL in the last 5+ years, until now. It's just insane, it's every night now. Calling the "service center" will either tell me there is no problem, or that I'm within my "contractual perimeters".

Could one of our resident techs fill us in on what's really going on, or what's being worked on? I know nobody wants to make promises that cannot be kept, but at least give some assurances that something is being done or moving forward. ]]> http://www.dslreports.com/forum/remark,15314920 Tue, 24 Jan 2006 00:35:51 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15286157 aeneas : line is 6018/768
Tested 10:24pm 1-19-06
»www.speakeasy.net/speedtest/
Download Speed: 938 kbps (117.3 KB/sec transfer rate)
Upload Speed: 491 kbps (61.4 KB/sec transfer rate)]]> http://www.dslreports.com/forum/remark,15286157 Fri, 20 Jan 2006 01:27:52 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15286126 peter_s : yeah this is getting real old.

2006-01-20 01:29:21 Speed test @ dslreports.linkline.com 402/438 kbps(10:30PM PST tonight)
2006-01-20 01:19:16 Speed test @ dslr-west1.megapath.net 574/424 kbps(10:20PM PST tonight)
2006-01-20 01:10:11 Speed test @ dslr-west1.megapath.net 757/427 kbps(10:10PM PST Tonight)
2006-01-18 03:30:24 Speed test @ dslr-west1.megapath.net 2441/421 kbps(12:30AM PST Wed. Morn)
2006-01-17 23:15:10 Speed test @ dslr-west1.megapath.net 832/426 kbps(8:10PM PST Tues.)
2006-01-15 14:47:09 Speed test @ dslr-west1.megapath.net 2472/424 kbps (11:40AM PST Sunday)

Edit* Dr.Ping is in the 90s, it's usually low 70s high 60s. Getting tons of packet loss and re-xmits. Overall pretty crappy. ]]> http://www.dslreports.com/forum/remark,15286126 Fri, 20 Jan 2006 01:20:20 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15285933 herkulease : From the slew of posts we can easily see its happening during peak hours. Toaster or anyone else atleast give us some info rather take sbc's approach and say there's nothing wrong.

calling tech support is utterly useless. I get the same info. its looks fine to us. they can't answer why I'm getting such horrible speeds.

I'm supposed to be getting pro speeds. after a quick speed this this is what I"m getting.

720kbps down, 415kbps up

1/3 of what I paid.

utterly ridiculous. I hope you 6 meg people it isn't as bad. ]]> http://www.dslreports.com/forum/remark,15285933 Fri, 20 Jan 2006 00:41:55 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15285192 bichi : Sunnyvale, CA - 7:41~7:48pm PST - Jan 19, 2006
dsl.snfc21.sbcglobal.net
- did two SBC speed tests
- 1st: 1286/433
- 2nd: 2191/420

After 8days of slow upload speeds, fixed, sorta, kinda maybe?]]> http://www.dslreports.com/forum/remark,15285192 Thu, 19 Jan 2006 22:51:22 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15284632 zippy fast : I'm only replying to this thread to acknowledge if the current repair work being done has affected the Bay Area, notably the East Bay. As of now, there is no apparent change in the slow speeds so I will continue to monitor and update when there is a change.]]> http://www.dslreports.com/forum/remark,15284632 Thu, 19 Jan 2006 21:35:54 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15269470 anon : Right, the slowdowns seem to appear during peak hours, and go back to normal speeds during offpeak hours (similar to cable). The main reason I got DSL in the first place was to avoid this issue, so it's a bit troubling that recently SBC DSL appears to suffer from this problem.]]> http://www.dslreports.com/forum/remark,15269470 Wed, 18 Jan 2006 00:26:44 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15269359 ws : After get back from work around 8PM, I have no connectivity at all.
Router PPPoE takes forever to Authenticate and once authenticated, SLOW or no internet.

Now seems everything back to normal.
I'm in Newark, CA

My speed dropped too
--
^^--sign here]]> http://www.dslreports.com/forum/remark,15269359 Wed, 18 Jan 2006 00:08:50 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15269271 zippy fast : It's nearly 9pm and my speeds have dropped down to the 120K range, this is bizarre. In the 2+ years I have had Expert +, it has never been below the 580-600K range, except when my phone line was torn off the pole during a storm. I really don't see much help in calling SBC just yet, there is never a problem with the line on their end. (This is the canned response I got when my phone line was laying on the street last winter!) Hopefully some of the techs who hang around here can offer some insight as to the multitude of problems in the Bay Area.]]> http://www.dslreports.com/forum/remark,15269271 Tue, 17 Jan 2006 23:56:03 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15267663 herkulease : this morning my speeds went back to normal but I still have my afternoon slow down issue.

Its not as bad was it was this weekend when it was the whole day but still unacceptable.

tech support got no where said its all fine. ]]> http://www.dslreports.com/forum/remark,15267663 Tue, 17 Jan 2006 18:59:27 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15263468 zippy fast : I've enjoyed speeds of around 600Kb since the expert plus package a while back, but now I'm seeing speeds around 200 or less, even 80 last night! I just checked my speed this morning, it's functioning at top speed, so I know it's not my end of things. I realize it was a long weekend, so let's see what happens this week. ]]> http://www.dslreports.com/forum/remark,15263468 Tue, 17 Jan 2006 08:36:50 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15262637 ftthz : we'll see what happans i guess if i wanted an unstable connection i could go with comcast and get faster overall speed with the same slow downs during peak hrs ]]> http://www.dslreports.com/forum/remark,15262637 Tue, 17 Jan 2006 01:43:41 EDT Re: Anything official concerning Bay Area slowdown http://www.dslreports.com/forum/remark,15262607 anon : Yeah, these nightly slowdowns have been going on for a while now and it's really annoying. My DSL has been great for the last few years until this prolonged speed problem. Tried contacting SBC, but all I ever get is the try to restart the modem, reboot this or that, and when's all said and done I get a "Ah well sorry, but you're still within your range (albeit right at the minimum) so we really don't have to fix the problem". Frustrating to say the least.]]> http://www.dslreports.com/forum/remark,15262607 Tue, 17 Jan 2006 01:35:09 EDT Re: Anything official concerning Bay Area slowdowns? http://www.dslreports.com/forum/remark,15258223 herkulease : same here. I speak highly of pacbell/sbc. Never had any issues with them for 6/7 years until now.

I have a trouble ticket open, hopefully something will happen.

they should atleast update the system status page or something. ]]> http://www.dslreports.com/forum/remark,15258223 Mon, 16 Jan 2006 15:16:05 EDT Official Bay Area slowdown thread http://www.dslreports.com/forum/remark,15257753 zippy fast : Has there been any official word on any Bay Area speed problems? There seem to be several very active threads ongoing in the direct forum, and people continue to have problems. I myself have had my dsl line for several years now, and this has really been the only time that I've seen a problem like this persist for this long. Just looking for some official information. ]]> http://www.dslreports.com/forum/remark,15257753 Mon, 16 Jan 2006 14:05:15 EDT