| That is what I couldn't understand about the call.
First he was a "friend" of the person this happened to.
He got the job of calling GoDaddy instead of the person that this happened to. First thing that made me cringe is that he was upset "for this friend." Why? Why make your bloodpressure go up for something that is not your problem?
Second, I absolutely hate when a person/customer uses the "YOU" or "YOU PEOPLE." No WE didn't do anything. You get more with honey than you do with vinegar. He should've calmly stated, "We have a problem and I'm hoping you can solve this immediately."
Third, WHY didn't he read the email and follow basic instructions? He kept freaking stating THIS IS AN EMERGENCY! Why is it? Is national security at risk? Is this terrorist related? Is this your company? No. None of the above. Read and follow the instructions. He couldn't read the email or find the email because he did not have the email.
Both sides are at fault - but the customer shouldn't be calling up, freaking and pushing the buttons of everyone who answers the phone. In tech support, you do that, NO ONE will help you. |
