 JakCrow
join:2001-12-06
Palo Alto, CA | I'd have more sympathy... ...if this Marc Perkel guy didn't sound like he was drunk. |
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| This guy Marc sounds like some kid off the street. While I don't condone what GoDaddy did, why isn't it the owner of the domain/data center calling in for himself? Such non-professionals all the way around. |
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| because owner was probably dealing with his customers so he hired someone else.
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Email/MSN: Michael at hardwaregeeks.comAIM: MikeR35292 |
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| reply to JakCrow
He sounds like any person who calls up an ISP and complains about anything. |
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| reply to HardwareGeek
said by HardwareGeek:because owner was probably dealing with his customers so he hired someone else. It was his friend and a client of the server that went down.
If you listen to the second conversation you will hear "he is a friend of mine." |
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JakCrow
join:2001-12-06
Palo Alto, CA | Most companies won't talk to a customer's friend unless he's an on-file authorized contact. |
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| said by JakCrow:Most companies won't talk to a customer's friend unless he's an on-file authorized contact. Yes that is the first thing that GoDaddy did wrong.
Unless Mr Marc was on the account, no one should have spoken to him. He did verify the last 4 digits of the credit card number that was used to set up the account though (stated in the first call). |
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