said by Insder:I assume you have computer knowledgeable techs who will try and fix it instead of placing blame.
If your assumption is correct, it is a worthwhile venture. The last issue that I had that required high level technical intervention to resolve was dealt with by an individual who was part of a very small group of techs. He explained that there were a dozen or so people in his group and they were ultimately responsible for millions of customers. Consequently, they were not easy to get access to. He had direct access to an MCO engineer who manually programmed my card in the ASAM at the CO in real time and rectified the issue. In this case the card was mis-configured for ADSL2+ and that caused the automated system that completes the install to repeatedly reject the job. Bottom line is that it is a good thing to have access to higher level techs!
