VOIP Call recording in VOIP Tech Chat http://www.dslreports.com/forum/r15489405 en Thu, 03 Dec 2009 16:35:51 EDT Thu, 03 Dec 2009 16:35:51 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15492150 scr00ge :
said by Daver2 See Profile :

So if you did want to record the call, how would you go about it?? i.e. some recording program running on your PC?? or the old tape recorder on the phone line??
same here. i canceled an at&t account because a customer service rep told me upstate ny was part of my home calling area and got charged a lot of money in roaming charges. if i was able to record that, i probably would have an at&t cell phone right now. however, it ended really ugly.:(]]> http://www.dslreports.com/forum/remark,15492150 Thu, 16 Feb 2006 16:31:44 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15491891 RockyBB : rumor is that ViaTalk has launched that feature in their VOIP service.]]> http://www.dslreports.com/forum/remark,15491891 Thu, 16 Feb 2006 15:57:34 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15491260 global_dev : besides asterisk, expresstalk softphone can record, an app called oreka »oreka.sourceforge.net/ sniffs rtp.]]> http://www.dslreports.com/forum/remark,15491260 Thu, 16 Feb 2006 14:31:39 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15491240 ac_crusade : I know that there is software to record from your pc with some equipment from radio shack. Don't know much about that. For me, I just want to test *1 Option that ViaTalk offered.

There probably are some softphones that could do it to. ]]> http://www.dslreports.com/forum/remark,15491240 Thu, 16 Feb 2006 14:28:30 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15491168 Daver2 : So if you did want to record the call, how would you go about it?? i.e. some recording program running on your PC?? or the old tape recorder on the phone line?? ]]> http://www.dslreports.com/forum/remark,15491168 Thu, 16 Feb 2006 14:17:30 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15490566 ac_crusade : That is nice to know. If I had know about that before, I probably would have an easier time of convincing Customer Service that I DID call them the last time about the same problem. :)]]> http://www.dslreports.com/forum/remark,15490566 Thu, 16 Feb 2006 12:56:56 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15490503 NoVaVoiper : If they tell you the call is being recorded you legally have a right to record as well -- there is a dual consent at that point.

There may be limits to what you can do with the recording (such as send to the media for rebroadcast), but the act of recording that conversation would be legal in all states.]]> http://www.dslreports.com/forum/remark,15490503 Thu, 16 Feb 2006 12:47:13 EDT Re: VOIP Call recording http://www.dslreports.com/forum/remark,15489806 ggarcia : Depends on state laws. In Texas as long as one party knows that he or she is being recorded its legal.]]> http://www.dslreports.com/forum/remark,15489806 Thu, 16 Feb 2006 11:15:26 EDT VOIP Call recording http://www.dslreports.com/forum/remark,15489405 global_dev : a quick questions... over on at this site »www.iwillteachyoutoberich.com/ar···_to.html the writer mentions his notes after talking with a Customer service representative.

I take notes quite often when speaking to these people. I get a ticket number, a name, a date. Being able to "remind" them quickly has been helpful.

However, most of the time, at the beginning of the call there is a message that states that "this call may be recorded for quality assurance". My staying on the line is an implicit acceptance of being recorded for various state laws.

My question is this: does that statement and my implicit acceptance amount to 2 party knowledge that the call is being recorded, so that I can record the conversation as well? or do i need to restate that "i may record this for quality assurance" as well. ]]> http://www.dslreports.com/forum/remark,15489405 Thu, 16 Feb 2006 10:18:55 EDT