Re: [DW7000] Help! Upload down to 20... in HughesNet Satellite http://www.dslreports.com/forum/r15493369 en Fri, 04 Dec 2009 15:22:19 EDT Fri, 04 Dec 2009 15:22:19 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15522723 RoadLizzard : Surprise Surprise.... DWay stood me up on their 2nd promise to call me on 2/20 to address my slow upload problem. Wouldn't bother me if they didn't call at this point as force ranging seems to have solved the issue...
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15522723 Mon, 20 Feb 2006 21:01:17 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15518973 scapla : Sounds like a plan. I expect at some point they'll acknowledge that something is not right and we'll have to scramble to absorb whatever the change is. :D

My original call to DW was to complain about the evening speeds and they gave me the standard "it's working as it should be" bit. But maybe if enough of us complain they'll do something about it.
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15518973 Mon, 20 Feb 2006 13:09:24 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15518754 RoadLizzard : Hey Scapla, glad your force ranging helped. DWay 2nd level support is supposed to call me tonight. I'm tempted to just tell them that I fixed the problem and not let them do anything after hearing of your experience with the new software and having to spend more time with them. Of course, I'll have to ping on them about AMC9 evening speeds still... I checked this a.m. and my uploads were in the 190 range, so-far-so-good. My trans errors are 2 failed transmissions out of 120,000 or so sent. I think as long as that holds uploads will be good.
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15518754 Mon, 20 Feb 2006 12:46:15 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15518627 scapla : I force ranged to 2/3 (from 4/5) and have gotten consistent upload speeds between 150 - 200 (in line with what I was getting last week) and no loss of d/l speed. I'll retry tonight to see if it's different, though bandwidth didn't seem to have any impact previously. As a comparison, before ranging this morning I got a speed of 35. Right afterwards I got 150, and it's stayed consistently faster.

Fingers crossed...
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15518627 Mon, 20 Feb 2006 12:28:25 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15517589 fsebentley : I think anything i do on it is mostly guesswork at this point, perhaps someone will decode the meanin of all the info on the box sooner or later but probably not.. LOL

Anyhoe I seem to have the identical screen as you describe, I guess its possable that somehow i am getting a rate code different from what they want me at, however if the system is configured properly, the NOC I mean then that shouldnt be possable. I am thinkin they are still doodlin around with the system making our speeds go up an down a lot, in conjunction with some of us getting the 4/5 rate codes which as i understand it from reading the various posts packs more data into the stream per error correction scheme, on sther data transmission media the higher the data sent to error correction ratio tends to result in more errors as transmission medium quality drops, so if this is correct at a higher rate code i would expect more failed transmissions than at a lower one, which if correct would explain the reduced tx errors at 2/3 vs 4/5 during adverse weather conditions.
This leaves us with the problem of upload speed going all over the place. I have done the ranging thing and achieve something that could be part of the answer, if i re-range till i get on different inroute group and inrout it seems to affect the speed problem, i say seems to because i have not done it enough yet to know if it is really affecting the speed or if i am simply seeing the fluctuations that have been rampant lately settle at the high end for a while after i do it. in any case I will keep playing with it as I have time and maybe i will learn something, or at least blow an hour or 2.. lol
here is the info from that advanced page:
Allowed Inroutes Configuration
FEC Rate Inroute Type Allowed Inroute Symbol Rates
64K 128K 256K 512K 1024K
1/2 Non-OCM Sequential
Non-OCM Turbo
OCM Turbo
2/3 Non-OCM Turbo
OCM Turbo
4/5 Non-OCM Turbo
OCM Turbo

Note: ACSP Feature is Disabled

well it dint post the way it was onscreen, but it did look like what you described, with the 2/3 section in white the rest in blue.
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DirecWay | DW7000 Pro | AMC9 | 83W | 1370MHz | Hor | AMD Athlon XP 2500+ | 1000 RAM | XP Pro/SP2 | LAN: DI604 3 x XP Pro/SP2, 4 x Win 2000 | 1 x xStore DiskZerver]]> http://www.dslreports.com/forum/remark,15517589 Mon, 20 Feb 2006 09:58:58 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15517503 GRANPADUDE : Just for curiosity open a browser window and go to the following; 192.168.0.1/fs/advanced/advanced.html, which is system control. Click on the Inroute & ACSP Configuration link near the bottom of the menu. Mine is darkened on the FEC Rates 1/2 and 4/5 but the 2/3 seems to be the selected block.

1/2 rate Non-OCM Sequential is marked at 64K, 128K, and 256K and Non-OCM Turbo is marked at 128K and 256K. Rate 2/3

The selected block, is only marked at Non-OCM Turbo 256K.

And the 4/5 block is only marked at Non-OCM Turbo 256K.

This may have some bearing that your set up at NOC for you rate and anything else will work but temporary, just a hunch.
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| DW7000 Pro | G11/91W | 1370 Rx-H Tx-H| .74 Roof |OS /1 XP Pro, 2 W2000, 1 W98se | Wired/Wireless Lan-4-Clients w/WAP in 2nd Building 1-Client |]]> http://www.dslreports.com/forum/remark,15517503 Mon, 20 Feb 2006 09:42:46 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15517326 fsebentley : When I initially set up on the 7000 I let it do its own thing as far as ranging and all including ACP durint the initial registering of the modem, this was an upgrade from a 6000. Once I got the system settled in for a while and it worked well for a few weeks the problem with upload speeds and higher tx error rates began to appear, I had at that point a rate code of 256 4/5, I force ranged and got a code of 256 2/3 with the 4/5 code failing. for the upload speed prior to the force ranging my speed had been between 20 and 50, with high tx errors, after the force ranging my uploads went to approx 200 +/- 10. Also prior to force ranging the date on the results page was march 23 of 2005, which indicated to me that it hadnt been ranged in some time, no idea why or for that matter how it worked without ranging as this was some 6 months or so before i got the modem. Thereafter I began to see upload speeds drop and rise from hour to hour under very good weather conditions, I ranged again and this time it took several tries to get a speed test approahing 200 the rate code remaind at 256 4/5 after each ranging and the only ones tried are 2/3 and 4/5. On the diffrent rangings the only thing i noticed diffrent from 1 to another was that the inroute group and rout changed.. that is at the 256 4/5 rate code.....
here is my latest force range which gave me the 200 UL this time...
------------------------------------
Local Time: MON FEB 20 09:00:47 2006
------------------------------------
State: Not Currently Ranging

--------------------------------------------------------------------------------

Successful Rates | Unsuccessful Rates | Failed Rates |
----------------------+-----------------------+-----------------------+
256k Turbo Code 2/3
256k Turbo Code 4/5

--------------------------------------------------------------------------------

NOC-Sat Delay (AnE).......... 2540799 Remote-Sat Delay (BnD).... 2512403
Remote Distance To Sat (D)... 1000929 SFNP Interval............. 3600000
Ranging ID................... 17 Network Ranged On (L:H:F). 083:W:1370
NOC ID....................... 0

--------------------------------------------------------------------------------

Rate......................... 256k Turbo Code 2/3

Available.................... 1 Ranging Reason............. 9
Ranging Sessions Required.... 3 Minimum EsNo............... 0
Target EsNo.................. 96 SwitchUp EsNo.............. 120
Initial Power Setting........ 0 Final Power Setting........ 0
Initial Received EsNo........ 80 Final Received EsNo........ 78
Power Control Type........... PWM Final Received C/No........ 619
Outroute SQF................. 82 Outroute C/No.............. 857
Initial Timing Offset........ 1177 Final Timing Offset........ 470
Timestamp.................... FEB 20 10:50:39 (GMT) 2006

Rate......................... 256k Turbo Code 4/5

Available.................... 1 Ranging Reason............. 3
Ranging Sessions Required.... 3 Minimum EsNo............... 75
Target EsNo.................. 95 SwitchUp EsNo.............. 255
Initial Power Setting........ 0 Final Power Setting........ 0
Initial Received EsNo........ 81 Final Received EsNo........ 80
Power Control Type........... PWM Final Received C/No........ 621
Outroute SQF................. 82 Outroute C/No.............. 857
Initial Timing Offset........ 481 Final Timing Offset........ 468
Timestamp.................... FEB 20 10:50:59 (GMT) 2006

and here is the Sattelite Statistics...
------------------------------------
Local Time: MON FEB 20 09:02:34 2006
------------------------------------

Adapter Main Statistics:
------------------------
Signal Strength.............. 83 Stream Msg-Ackd/Nakd........ 597376/1116
Flags............... 0x00000020 NonStream Msg-Ackd/Nakd..... 15171/2064
UpTime (d:h:m:s).. 003:13:47:49 Aloha Starts................ 15176
The Sequencer Timeout........ 0 Ranging Starts.............. 3
Transport Alarm Bit.......... None Frames Received............. 6713573
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 083:W:1370 Miscellaneous Problems...... 23
Rate Code........ 256k 4/5 (TC) No Receive Outroute Lock.... 11
Inroute Group................ 102 No FLL Lock................. 414
Inroute...................... 4 No Network Timing Sync...... 24
IQoS ID...................... 0

Ranging Reason: Ranging Done

Inroute Group Selection: Ranged at inroute rate selected by IQoS

Receive Status: Receiver operational. (RxCode 5)
Transmit Status: Transmitter ready. (TxCode 8)

this is where i see the inroute group and inrout change, so I far i have not noticed any other changes, although I could easily be in left field with a football bat as I dont understand all thaqt is going on inside that box nor does there seem to be any place to get information on the inner workings of it or the information that it gives on the various pages...
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DirecWay | DW7000 Pro | AMC9 | 83W | 1370MHz | Hor | AMD Athlon XP 2500+ | 1000 RAM | XP Pro/SP2 | LAN: DI604 3 x XP Pro/SP2, 4 x Win 2000 | 1 x xStore DiskZerver]]> http://www.dslreports.com/forum/remark,15517326 Mon, 20 Feb 2006 09:05:43 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15517159 GRANPADUDE : I have a question, from the beginning did you try force ranging or just let the 7000 do its' own work? Mine did all the ranging in the initial setup;
--------------------------------------------------------------------------------

Successful Rates | Unsuccessful Rates | Failed Rates |
----------------------+-----------------------+-----------------------+
128k Sequential 1/2
256k Sequential 1/2
256k Turbo Code 1/2
256k Turbo Code 2/3

--------------------------------------------------------------------------------

NOC-Sat Delay (AnE).......... 2507741 Remote-Sat Delay (BnD).... 2536565
Remote Distance To Sat (D)... 1010750 SFNP Interval............. 3600000
Ranging ID................... 16 Network Ranged On (L:H:F). 091:W:1370
NOC ID....................... 0

--------------------------------------------------------------------------------
Timestamp.................... FEB 09 11:28:30 (GMT) 2006

Above is my ranging results and nothing has been added or change since the final time stamp. FEB 09 11:27:45 (GMT) 2006 is the time stamp on the first of the series so it did it all (4)in 1 minute 15 seconds. I have been steady with my upload and download since and have left it alone.
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| DW7000 Pro | G11/91W | 1370 Rx-H Tx-H| .74 Roof |OS /1 XP Pro, 2 W2000, 1 W98se | Wired/Wireless Lan-4-Clients w/WAP in 2nd Building 1-Client |]]> http://www.dslreports.com/forum/remark,15517159 Mon, 20 Feb 2006 08:19:17 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15516989 fsebentley : I have seen this problem on and off, rate code seems to have an impact on it. I have force ranged to rate code 256 2/3 and have it go away as well as reduce traqnsmit errors, this was when the cloud cover/weather was a bit bad not real bad but a little.... anyhow ranging to 256 2/3 in that condition meaning when i had high tx errors cleared the speed problem as well as the tx problem. eventually the slow speeds would return usually without high tx errors force ranging then would give a rate code of 256 4/5 consistantly and my speeds would improve marginally. I am a bit doubtfull that a rate code of 4/5 is a bad thing or the cause of the problem because the only codes my modem attempts are 2/3 and 4/5 i only get the 2/3 if it fails the 4/5 which only happens if i range during adverse weather conditions. I think those seeing an improvement when they range to 256 2/3 and high tx fails are seeing this because for some reason the smaller data rate of the transmissions has a better rate of success making the overall transmission speed higher, during this condition and given that fix the appearance of the slow upload speed problem at that point is probably due to the poor tx success rate.
This still doesnt address the real problem of slow uploads when there is a low error rate and or you are on the 2/3 rate code.... I think the bigger problem has to do with something that has been done at the NOC involving the routing, because I have ranged at 256 4/5 and retested upload speeds getting the 4/5 rate code repeatedly with the only change showing to be inroute group and inrout, when this changes i have retested and suddenly my speeds are back to normal or at least higher. To be fair I have also noted a degredation in speed at times doing this and have just ranged again till the inroute and inrout group change, seems when i get a good one my speed goes back up. I have not ranged once the speed is back up as I dont want to chance losing the decent upload speeds at that point.
I thought the modem was supposed to do a fallback to the lower rate code when the error rate was high but apparently it doesnt as I have never seen it do so on its own without force ranging.
Enough rambling for now though, I am thinking we have 2 distinct problems one of which is probably due to attempting transmissions of a higher data rate than is advisable during less than optimal weather conditions and the other which seems to have to do with routing, If anyone else has time to do any fiddlin with ranging and can do enough testing with it maybe my results doing it can be corroborated, not that it will provide a solution for the routing problem but maybe we will know more about the problem.
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DirecWay | DW7000 Pro | AMC9 | 83W | 1370MHz | Hor | AMD Athlon XP 2500+ | 1000 RAM | XP Pro/SP2 | LAN: DI604 3 x XP Pro/SP2, 4 x Win 2000 | 1 x xStore DiskZerver]]> http://www.dslreports.com/forum/remark,15516989 Mon, 20 Feb 2006 07:02:04 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15516947 RoadLizzard : That's more info than I had before which is helpful. My installer had me at 256 4/5 starting out. It initially worked well, and error rate was low. But as error rate climbed, upload went to almost nothing. I think I'll stick with the 256 2/3 for now as that seems to have got me back to much better uploads. Thanks again for the info/help!
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15516947 Mon, 20 Feb 2006 06:40:16 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15516621 anectine17 :
said by RoadLizzard See Profile :

Anectine,
From your experience, would force ranging from 256 4/5 down to 256 2/3 effect upload? I did this because I had huge trans errors (20+%). Now I have sub-1% after 100,000 or so transmissions and am uploading at advertised speeds again (191 last test). Can you expound on rate codes please?
I'm the wrong guy to ask about that. I don't know that much about rate codes. I do know that no one on a CE or Pro plan has had any luck with a 4/5 rate code. It either won't range to a 4/5, won't stick if it does range there, or won't perform well once there. Mine's on a 2/3 and I get good, consistent 200k uploads. My Tx error % runs, on average, well below 5% most of the time. I even had a real world upload shown on DU Meter (it's on my Current Status post) of 239k. My guess is that we're not supposed to run a 4/5 with our CE / Pro accounts and the system chokes accordingly. Sorry I can't offer more than that.

Alden
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DW 7000 Pro | G4R/1110 | H Tx - V Rcv | Dynamic IP | .98 Meter Dish on 2 7/8 Pole | 1 Watt Tigris Transmitter | RSL 80 | Linksys WRT54G | Wired/Wireless Home Network | Dell Desktop | Dell Inspiron 1150 Laptop | Multi-Layered Security]]> http://www.dslreports.com/forum/remark,15516621 Mon, 20 Feb 2006 03:16:43 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15516183 GRANPADUDE : I don't have the experience the others have just coming off a solid 4000 system but the picture to me is that the 7000 has to make it's own adjustments to smooth itself out. If you get too anxious and try to force it that's when some seem to have problems. I think when you try to go force another rate code then you are intended for (set up at NOC) it will work but not efficiently and therefore all the errors. My 7000 so far has been as stable as my 4000 was, it has been up since Feb 9th. And for talking to someone at NOC, first, second or even third level, they all seem to go to someone (engineer behind the line?) for any changes or orders. I think this is when your on hold. I could be wrong but this is the picture I get of Direcway.
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| DW7000 Pro | G11/91W | 1370 Rx-H Tx-H| .74 Roof |OS /1 XP Pro, 2 W2000, 1 W98se | Wired/Wireless Lan-4-Clients w/WAP in 2nd Building 1-Client |]]> http://www.dslreports.com/forum/remark,15516183 Mon, 20 Feb 2006 01:03:27 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15515758 RoadLizzard : Anectine,
From your experience, would force ranging from 256 4/5 down to 256 2/3 effect upload? I did this because I had huge trans errors (20+%). Now I have sub-1% after 100,000 or so transmissions and am uploading at advertised speeds again (191 last test). Can you expound on rate codes please?
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15515758 Sun, 19 Feb 2006 23:29:13 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15515209 scapla : I'm grounded to the house's grouding block (ok, not me personally, but the Direcway system. :D) Besides, the issue arose suddenly for several of us - if grounding were the problem it wouldn't have happened all at once. Thanks for the suggestion, though.

Just clocked a whopping 21 kpbs upload... This is nuts. :uhh:
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15515209 Sun, 19 Feb 2006 22:08:03 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15514955 anectine17 : The reason I mentioned grounding is that several of you say that the problem resolves, albeit temporarily, after a modem unplug. That's a classic lack of grounding symptom. Just a thought. ]]> http://www.dslreports.com/forum/remark,15514955 Sun, 19 Feb 2006 21:31:44 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15512668 scapla : Best thing to do is call DW and complain. Be sure they understand that you're on AMC9 and that the problem is being widely reported on the Internet. Having spoken with three guys in the advanced tech support, they all indicated that these issues usually make it to engineering after the call center has fielded numerous complaints...

I tried unsuccessfully to point them to this forum, but they all seemed uninterested - stating again and again that DW will eventualy figure out there's a problem based on the number of calls they get.

They sent new software to my modem, which only resulted in my being decommissioned and having to contact the call center for another half hour this morning - no faster (or more consistenly fast) uploads.

Sigh. :uhh:
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15512668 Sun, 19 Feb 2006 15:22:04 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15512584 enrolk : I don't think that grounding has anything to do with it.
I tripod has never been connected to one of those 8FOOT rods that people speak of and my reception continue's to rise and fall with everyone else on Satmex5.

DW is th one that has problems. If you had good performance before, you will have it again. One of the big problems is, when we have slow-downs we start to tweak and adjust. Most times I found that letting it sit and going with the slower speed for awhile and it comes back.

I have very high TX loses for a long while and just bit the bullet and just this AM I'm back down to 0.017.

But for grounding, it's good lightening insurence and maybe ststic electricity.
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DW7000 Pro-Dynamic/Satmex5/117/970/.74 Tripod/XPsp1/2.8Gig/512mhz/Ethernet switch/1-client/WiFi]]> http://www.dslreports.com/forum/remark,15512584 Sun, 19 Feb 2006 15:09:05 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15511997 RoadLizzard : Would grounding account for slow uploads in 3 or 4 of us in different parts of the country but sharing AMC9 in common? I realize from reading here that grounding causes a multitude of problems. I don't buy it here though. I know my uploads were "as advertised" for a long period and then all of a sudden, at the same time as several others on AMC9, went to crap.
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15511997 Sun, 19 Feb 2006 13:21:59 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15510128 anectine17 : Have you checked your system grounding??

»Satellite Forum FAQ »Do I need to ground my Satellite Dish and Cable?]]> http://www.dslreports.com/forum/remark,15510128 Sun, 19 Feb 2006 02:27:10 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15508642 scapla : Yeesh! Spent an hour and a half on the phone with tier 2 tech support (Ft. Lauderdale) and the guy told me he was going to switch transponders for me. Walked me through the entire registration process, had me wait 45 minutes and then repeat. After all that I was still on the same transponder. Called back and the next guy I spoke to told me that it's not possible to switch transponders on AMC9, and that he was escelating to engineering who will (shudder!) call me within 3 days.

Read FRJUNKIE's last post so I unplugged, replugged, and now speeds are around 150 up. No telling if it will last, though...
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15508642 Sat, 18 Feb 2006 21:38:11 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15508507 RFJUNKIE : I went to the control console and rebooted the 7000 and no improvement abt 12kbp up ....i pulled the a/c plug and did a hard reboot speed immediately back up to 195 up..must have assigned me a new dynamic ip address and cleaner path through noc....
this is the first long slowdown i have had with DW (18 months).. there is no logic to some of the things that happen one here!!!!
]]> http://www.dslreports.com/forum/remark,15508507 Sat, 18 Feb 2006 21:14:48 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15506625 mistereyet : Although my errors rates where already low, I tried force ranging to 2/3. The only way I could make it drop to that rate was to run a P2P program while force ranging. I really don't think it has helped. Rates are slightly higher, but they change constantly so it's too early to tell.

EXAMPLE...

:::.. Upload Stats ..:::
Connection is:: 188 Kbps about 0.2 Mbps (tested with 579 kB)
Upload Speed is:: 23 kB/s
Tested From:: »testmy.net (server1)
Test Time:: Sat Feb 18 15:38:50 EST 2006
Bottom Line:: 3X faster than 56K 1MB upload in 44.52 sec
Diagnosis: Awesome! 20% + : 137.97 % faster than the average for host (direcpc.com)
Validation Link:: »testmy.net/stats/id-HMW1LKDIG

IMMEDIATE RETEST..
:::.. Upload Stats ..:::
Connection is:: 77 Kbps about 0.1 Mbps (tested with 579 kB)
Upload Speed is:: 9 kB/s
Tested From:: »testmy.net (server1)
Test Time:: Sat Feb 18 15:40:22 EST 2006
Bottom Line:: 1X faster than 56K 1MB upload in 113.78 sec
Diagnosis: 90% + Okay : running at 97.47 % of your hosts average (direcpc.com)
Validation Link:: »testmy.net/stats/id-THNDRAV69

See what I mean....

--
Grifton, NC | DW7000 PRO DYNAMIC | 1370 | 83 West | WRT54G | XPSP2 | P4 HT 630 3.0Ghz | 1GB PC3200 | DDR2 Dual Channel | East Carolina University Senior! | Go Pirates!]]> http://www.dslreports.com/forum/remark,15506625 Sat, 18 Feb 2006 15:37:54 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15506341 RFJUNKIE : mine had been running near advertised specs since i upgrade 2 weeks ago to the 7000... yesterday up has gone to pot i still am at 256 2/3 signal 78 but up loads today are 7kbps
down is above 900.. up yesterday around 12 before that always around 190 .. last week tx error were excellent yesterday and today near 50% ....
g3r/1420... sig 78]]> http://www.dslreports.com/forum/remark,15506341 Sat, 18 Feb 2006 14:52:50 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15506248 RoadLizzard : I think I made progress today. I read something from a past post and went in and force ranged back to a rate code of 256 2/3. I had been at 256 4/5, but transmission error rate was about 20%. Since I did that my error rate is below 1% and I'm uploading at 160 again. Anyone know why this would be a possible fix?
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15506248 Sat, 18 Feb 2006 14:32:35 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15506135 gbff123 : Last night mine were so bad that most of the time the Direcway test would just error out. The one that did run was a 7. Today I am back to 180-200 according to testmy. When this thing decides to run good I try not to run too many tests through Direcway. They like to use that against you... like the peak hour excuse!!
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DW7000 Pro/Static IP/AMC9-1390/.74m pole/LinkSys router/W2K server/multiple computers on XP Pro SP2/]]> http://www.dslreports.com/forum/remark,15506135 Sat, 18 Feb 2006 14:13:12 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15505815 RoadLizzard : Uploads now averaging 10 to 15 consistently through peak and off-peak times. Something is wrong. Attempted to call DWay this morning with my case # for 2nd level and was told "engineering doesn't work weekends. Then the guy proceded to attempt to convince me that 10 up was probably just a peak hour thing. I had him look at my speed tests to convince him otherwise. He indicated that engineering will call Monday... sometime. Anyone else still seeing this slow upload on 83 West?

Thanks,
RL
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15505815 Sat, 18 Feb 2006 13:10:07 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15495542 RoadLizzard : Agree with Anectine17 here. All I want is my uploads back where they were a couple weeks ago, that is in the 100s. I've come to temporarily accept the evening slowdowns. Most of my family's use is not during the evening anyway. I'd like them to get it smoothed eventually though. I wish Scapla luck with the bird change. I couldn't get it done, but as we used to say in E. Texas, maybe "I didn't git ignert enough" (sic). DWay for all its faults is huge better than my old dial-up. These are the only two options available.
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15495542 Thu, 16 Feb 2006 23:33:33 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15495429 anectine17 :
said by Black05Hemi See Profile :

Hey Alden, why the hell should I have to keep calling them? I'm paying them for their service...I guess I have this thing, if someone says they're going to do something, I expect them to do it..I know, silly me...
No one said you had to keep calling them. Wait for them to call back and enjoy your system while you wait. Or you can always just cancel and go back to dial-up.

You keep wanting to make Direcway something that it isn't. A good analogy is the difference between a reponsible adult and a 13 year old kid. You want DW to be the responsible adult. They're not there yet (dunno that they'll ever be.....some never make it). DW is the 13 y/o kid. Not bad....usually a pretty good kid. But you've gotta stay on their ass to get them to get things done. They usually get it done....eventually...if you keep after them long enough. Only thing is, you can't cancel your 13 year old. :D
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DW 7000 Pro | G4R/1110 | H Tx - V Rcv | Dynamic IP | .98 Meter Dish on 2 7/8 Pole | 1 Watt Tigris Transmitter | RSL 80 | Linksys WRT54G | Wired/Wireless Home Network | Dell Desktop | Dell Inspiron 1150 Laptop | Multi-Layered Security]]> http://www.dslreports.com/forum/remark,15495429 Thu, 16 Feb 2006 23:17:57 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15494505 Black05Hemi : Hey Alden, why the hell should I have to keep calling them? I'm paying them for their service...I guess I have this thing, if someone says they're going to do something, I expect them to do it..I know, silly me...
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Direcway 7000 Pro/89w/1150mhz/XP SP2]]> http://www.dslreports.com/forum/remark,15494505 Thu, 16 Feb 2006 21:33:02 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15494134 scapla : Start recording the speed using Direcway's speed test. Apparently they want you to prove that you're actually getting the slow speeds. While I was ok at 6 pm, I'm crawling again. I'll try to play the 'switch me to a better sat/transponder or I'm cancelling' card (still within the first 30 days) but doubt it will matter. Very frustrating...
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15494134 Thu, 16 Feb 2006 20:50:07 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15493804 RoadLizzard : I'm still slow. I got 119 up once, was suspicious, reran, and got 19 up. DWay speed also indicates low 20s up. Down speeds status quo, blazing during day, cliff is at 5 p.m. eastern. Not sure but what this is DWay induced. It's too sharp a cliff (900s to 300s and you can set your watch by the slowdown). I always laugh at conspiracy nuts... but the truth is out there... Think I'll call up with my case number tomorrow. I'm about half convinced that I'm going to get ambiguity though with others seeing the same thing. I'm sure I'll get some facet of "it will get better..."
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15493804 Thu, 16 Feb 2006 20:01:57 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15493739 barbi : I'm also on AMC9 1390. Early this morning it was really fast. I was off all day and got on sometime after 6 pm and it was slow. Everything looks good. I'm at 256k 2/3 which is as good as I get and I'm fine with it. Signal strenth and all that is same as usual. But download and upload speed are cut in half.]]> http://www.dslreports.com/forum/remark,15493739 Thu, 16 Feb 2006 19:53:55 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15493369 scapla : Not bad at 6 PM central time:

:::.. Upload Stats ..:::
Connection is:: 178 Kbps about 0.2 Mbps (tested with 579 kB)
Upload Speed is:: 22 kB/s
Tested From:: »testmy.net
Test Time:: Thu Feb 16 18:03:45 CST 2006
Bottom Line:: 3X faster than 56K 1MB upload in 46.55 sec
Diagnosis: Awesome! 20% + : 125.32 % faster than the average for host (direcpc.com)
Validation Link:: »testmy.net/stats/id-ORL08JP6N
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15493369 Thu, 16 Feb 2006 19:04:50 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15489090 scapla : Interesting... Speeds way up this morning:

:::.. Download Stats ..:::
Connection is:: 1423 Kbps about 1.4 Mbps (tested with 1496 kB)
Download Speed is:: 174 kB/s
Tested From:: »testmy.net
Test Time:: Thu Feb 16 08:28:28 CST 2006
Bottom Line:: 25X faster than 56K 1MB download in 5.89 sec
Diagnosis: Awesome! 20% + : 57.24 % faster than the average for host (direcpc.com)
Validation Link:: »testmy.net/stats/id-GQ9TJ4C60

:::.. Upload Stats ..:::
Connection is:: 197 Kbps about 0.2 Mbps (tested with 579 kB)
Upload Speed is:: 24 kB/s
Tested From:: »testmy.net
Test Time:: Thu Feb 16 08:29:49 CST 2006
Bottom Line:: 4X faster than 56K 1MB upload in 42.67 sec
Diagnosis: Awesome! 20% + : 149.37 % faster than the average for host (direcpc.com)
Validation Link:: »testmy.net/stats/id-HE9BDU6AQ
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15489090 Thu, 16 Feb 2006 09:30:34 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15489059 scapla : Same thing here... I opened a ticket with tech support and got escelated to tier 2. They told me to do speed tests for three days (using the Direcway site) so that engineering would have the data they need! Amazing. I was hoping for a move to a better sat or transponder (with less traffic) but it appears that the upload issue is unrelated to traffic. Hope they get it resolved soon.
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DW7000 PRO | DYN | AMC9 1370 | 256K 4/5 | AMD Athlon XP 2800+ | 512MB | WRT54G]]> http://www.dslreports.com/forum/remark,15489059 Thu, 16 Feb 2006 09:26:33 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15489023 gbff123 : Same satellite but different transponder. I too have noticed over the last several days that speed tests from MyDirecway seem to have slower test results than Testmy. I would normally expect that to be the other way around.

Yesterday, the installer that Engineering sent was here to check my system. Finding nothing else wrong he replaced all of the coax just on the possibility that there might be a problem somewhere. Signal strength of 81 and Xpol of 77 stayed the same. My downloads are consistently at 1000 but the uploads vary tremendously. With the installer watching my uploads would run 150, 170, 24, 199, 140, 19, 203, and 21. When he called his support number he talked to a less than friendly tech that just told him that the speeds were going to vary, what did we expect? Needless to say the installer was not very happy with that answer. He took a copy of my speed test to go talk to his boss about it and see if they could get some help.

While waiting to see if they can come up with some answers I have called support back and I am now waiting on the famous call back from engineering. Last time they called back on a Friday night at 10:30PM. We will see what happens this time.
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DW7000 Pro/Static IP/AMC9-1390/.74m pole/LinkSys router/W2K server/multiple computers on XP Pro SP2/]]> http://www.dslreports.com/forum/remark,15489023 Thu, 16 Feb 2006 09:20:04 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15488390 fsebentley : Just so ya know yer not alone... I have noted slower upload speeds over about the last week as well, went from ~200 to between 50 and 150 on average mid 60's. I did a lot of testing tho and found that the speeds varied from one minute to the next, also the speeds from MyDirecway tend to be about 1/2 those indicated by Testmy.net.
I had the high transmit error rate as well however that cleared after forced ranging into rate code 256 2/3 TC. Apparently the higher rate code of 256 4/5 TC was a problem at that point. I have since ranged to rate code 256 4/5 TC with no increase in the transmit error rate except when the weather is bad.
I think DW is doing a bit of tweakin in AMC 9, at least I hope they are, in any case my speeds are back up this morning at My Direcway I have ~950 Down and 180 up, I havent run testmy yet but if past experience is any indication i can expect the results to be from 1.5 to 2 X higher than the MyDirecway.
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DirecWay | DW7000 Pro | AMC9 | 83W | 1370MHz | Hor | AMD Athlon XP 2500+ | 1000 RAM | XP Pro/SP2 | LAN: DI604 3 x XP Pro/SP2, 4 x Win 2000 | 1 x xStore DiskZerver]]> http://www.dslreports.com/forum/remark,15488390 Thu, 16 Feb 2006 05:55:03 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15488200 anectine17 :
said by Black05Hemi See Profile :

Their promise to call you is worthless...They just tell you that, to get you off the phone...
I've been told twice over 3+ years that they'd call back within 3 days. The first time, they called back on day 2. The second time, when hour 72 arrived and they hadn't called, I was on the phone with my case number in hand. I was prepared to call every hour on the hour until I talked to engineering. Luckily they put me right through on the first call, and he talked me right through the problem.

If they haven't called you back within 72 hours, you need to be aggressive and hold them to the committment. Keep calling until you're satisfied. I can't believe the number of people I hear that say "they never called back within 3 days". And you did nothing about it?!!??!! Good luck.

Alden
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DW 7000 Pro | G4R/1110 | H Tx - V Rcv | Dynamic IP | .98 Meter Dish on 2 7/8 Pole | 1 Watt Tigris Transmitter | RSL 80 | Linksys WRT54G | Wired/Wireless Home Network | Dell Desktop | Dell Inspiron 1150 Laptop | Multi-Layered Security]]> http://www.dslreports.com/forum/remark,15488200 Thu, 16 Feb 2006 03:44:46 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15488007 Black05Hemi : Their promise to call you is worthless...They just tell you that, to get you off the phone...
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Direcway 7000 Pro/89w/1150mhz/XP SP2]]> http://www.dslreports.com/forum/remark,15488007 Thu, 16 Feb 2006 02:31:05 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15487051 RoadLizzard : It is indeed zero. I restarted my modem earlier thinking maybe that would help...
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15487051 Wed, 15 Feb 2006 23:03:05 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15487013 mistereyet : Yep, look for ACP statistics. It will be your "Last Validation Isolation." If it says zero, don't worry, just means the modem has been restarted recently. I don't know what the deal is.
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Grifton, NC | DW7000 PRO DYNAMIC | 1370 | 83 West | WRT54G | XPSP2 | P4 HT 630 3.0Ghz | 1GB PC3200 | DDR2 Dual Channel | East Carolina University Senior! | Go Pirates!]]> http://www.dslreports.com/forum/remark,15487013 Wed, 15 Feb 2006 22:58:07 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15486988 RoadLizzard : Sorry it's hitting you too, but glad I haven't screwed anything up on my end. I also have 256k 4/5 tc rate code. Errors have been higher than normal. Where do I find Xpol? Is it on the advanced page?

Thanks,
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15486988 Wed, 15 Feb 2006 22:53:48 EDT Re: [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15486969 mistereyet : LOL, believe it or not, I was just starting this same topic but I accidentally closed the browser. I have the same problem as you, for about a week and a half, my uploads have sucked. No transmission errors or anything like that. Xpol at 74. Everything else is normal, but uploads have been pitiful. I still have the 256k 4/5 tc rate code too. I dunno....
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Grifton, NC | DW7000 PRO DYNAMIC | 1370 | 83 West | WRT54G | XPSP2 | P4 HT 630 3.0Ghz | 1GB PC3200 | DDR2 Dual Channel | East Carolina University Senior! | Go Pirates!]]> http://www.dslreports.com/forum/remark,15486969 Wed, 15 Feb 2006 22:50:51 EDT [DW7000] Help! Upload down to 20... http://www.dslreports.com/forum/remark,15486927 RoadLizzard : I've averaged in the 150s upload for the past couple weeks. About 2 days ago, my uploads started averaging in the 20s. DWay 1st level had me do a couple non-sensical maneuvers and then gave me a case number for engineering with the promise that they call me in 2 to 3 business days. Anyone else on AMC9 1370 seeing this? Downloads are consistent with moving average (blazing fast during day, 300s at night...) Any help much appreciated!
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DW7000/Pro/DYN/AMC9 1370]]> http://www.dslreports.com/forum/remark,15486927 Wed, 15 Feb 2006 22:46:12 EDT