EL - $149.95 Early Term Charge - Why? in Earthlink DSL http://www.dslreports.com/forum/r15512523 en Sat, 05 Dec 2009 21:13:35 EDT Sat, 05 Dec 2009 21:13:35 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15563114 public : said by biv208495:
If EL doesn't fix it on their end and you do not dispute the charge within the time alloted by your CC company, then you are completely SOL. Disputing the charge AND contacting EL is the appropriate course of action.
Earthlink will try to get you to accept service credit instead of a charge back refund.
If you accept you will give Earthlink a free loan.]]> http://www.dslreports.com/forum/remark,15563114 Sun, 26 Feb 2006 01:14:53 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15562637 biv :
said by sublime42083 See Profile :

Charging back is a bad idea. Most companies don't appreciate it and there will probably be penalties.

If it was a billing error by Earthlink, it would be wise, and probably less messy to just call and inquire.
Perhaps the proper term isn't being used here. It is very wise to notify your CC company and let them know that you intend to dispute the charge from EL. That's the start of a fairly lengthy process (depending upon your CC company) that can lead to a charge back.

If EL doesn't fix it on their end and you do not dispute the charge within the time alloted by your CC company, then you are completely SOL. Disputing the charge AND contacting EL is the appropriate course of action.
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Don't blame me. I voted for the one with a brain.]]> http://www.dslreports.com/forum/remark,15562637 Sat, 25 Feb 2006 23:37:32 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15562431 sublime42083 : Charging back is a bad idea. Most companies don't appreciate it and there will probably be penalties.

If it was a billing error by Earthlink, it would be wise, and probably less messy to just call and inquire.]]> http://www.dslreports.com/forum/remark,15562431 Sat, 25 Feb 2006 23:04:17 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15513174 skj :
said by Doctor Olds See Profile :

said by skj See Profile :

Call and ask them to remove it. In the meantime, do a charge back on your credit card to dispute the charge.
I don't think you normally do both at the same time. Are you sure? A charge back request is after you have tried to work out a problem charge with a merchant and get no where.

Regards,

Doctor Olds
The charge back just puts the amount in dispute. You have 60 days to do one, otherwise the charge becomes permanent, even if it was in error. There is often no telling how long these things take to be corrected. It can't hurt to do a charge back in the meantime to protect your rights. The credit card company will be contacting the merchant anyway.]]> http://www.dslreports.com/forum/remark,15513174 Sun, 19 Feb 2006 16:55:09 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15513085 fatness : I was mistakenly charged an early termination fee by EL once. I believe I got it resolved through one of the EL techs we've had in the forum.
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We're going to Texas.]]> http://www.dslreports.com/forum/remark,15513085 Sun, 19 Feb 2006 16:40:43 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15513034 Doctor Olds :
said by skj See Profile :

Call and ask them to remove it. In the meantime, do a charge back on your credit card to dispute the charge.
I don't think you normally do both at the same time. Are you sure? A charge back request is after you have tried to work out a problem charge with a merchant and get no where.

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,15513034 Sun, 19 Feb 2006 16:31:13 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15513011 Doctor Olds :
said by McWizzard See Profile :

Anybody else seeing these types of charges showing up on their still active accounts?
Nope. Customer since 1996 and never seen that.

said by McWizzard See Profile :

I'm wondering if this is some "creative" method for EL to bump their revenue during a slow quarter.
Doubtful. It would be all over the web and newspapers in a single month.

said by McWizzard See Profile :

There has to be some type of audit trail (or should be but probably isn't) that would show how this was triggered and by who.
Only they can tell you.

Did you by any chance change your phone service or change your phone number?

Did you renew your contract in the last 12 months?

Regards,

Doctor Olds
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,15513011 Sun, 19 Feb 2006 16:28:20 EDT Re: EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15512639 skj : Call and ask them to remove it. In the meantime, do a charge back on your credit card to dispute the charge.]]> http://www.dslreports.com/forum/remark,15512639 Sun, 19 Feb 2006 15:17:38 EDT EL - $149.95 Early Term Charge - Why? http://www.dslreports.com/forum/remark,15512523 McWizzard : I'm just now getting ready to pay some bills and reviewing my CC acount to find a $190.91 carge from Earthlink on 2/6/06.

They've charged me for monthly dsl service PLUS $149.95 Early Termination Fee.

News Flash ! I've never terminated!

My account with EL goes back to March of 2002.

Anybody else seeing these types of charges showing up on their still active accounts?

I'm wondering if this is some "creative" method for EL to bump their revenue during a slow quarter.

There has to be some type of audit trail (or should be but probably isn't) that would show how this was triggered and by who. ]]> http://www.dslreports.com/forum/remark,15512523 Sun, 19 Feb 2006 14:55:40 EDT