Earthlink Line Powered Voice --- ZyXEL Problem in Earthlink DSL http://www.dslreports.com/forum/r15565418 en Sun, 29 Nov 2009 08:49:39 EDT Sun, 29 Nov 2009 08:49:39 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15612689 tetskionDSL : If you want to get support for LPV, the number to call is 1-877-356-5864 Option 3. You'll get to an Omaha Center that can check everything (for voice and dsl) for you.]]> http://www.dslreports.com/forum/remark,15612689 Sat, 04 Mar 2006 19:52:04 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15573951 tquan :
said by cynkru :

Ok - I'll keep trying. Thanks for the tip.
Normally I just retry the test from the same screen where the failure message comes up. It seems to me like the modem just takes a little while to sync and is working on it in the background.]]> http://www.dslreports.com/forum/remark,15573951 Mon, 27 Feb 2006 16:51:01 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15573886 brand x : I've been told that the correct Earthlink CS line for line powered voice/DSL bundled issues related to this new ADSL2+ offer is their 888 ELNKVOICE number. (the "C" and "E" are probably not so important).
I've found the folks there to be all right--some better than others. ]]> http://www.dslreports.com/forum/remark,15573886 Mon, 27 Feb 2006 16:43:55 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15573666 anon : Their basic help line 1-888-earthlink. You then go through a mulitiple of screening questions to get technical support for DSL. It's at the point of getting to the supposed DSL support that the message come through that they are experiencing wide-spread outtages - not terribly reassuring - and cannot take the call. ]]> http://www.dslreports.com/forum/remark,15573666 Mon, 27 Feb 2006 16:14:01 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15573643 anon : Ok - I'll keep trying. Thanks for the tip.]]> http://www.dslreports.com/forum/remark,15573643 Mon, 27 Feb 2006 16:11:40 EDT Re: Earthlink Line Powered Voice --- ZyXEL Problem http://www.dslreports.com/forum/remark,15573535 jcricket : Sign up with another provider :)

No, seriously, the hour-long wait only to get an offshore support person who can barely read from the appropriate section of script in front of them was a common occurance for me during my short Earthlink experience.

Keep posting here, the people on this board are pretty knowledgable and universally more helpful/less frustrating to talk to than official Earthlink support. The only downside is that they don't have the ability to (for example) RMA your modem if it's defective.]]> http://www.dslreports.com/forum/remark,15573535 Mon, 27 Feb 2006 15:57:35 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15573411 tquan :
said by cynkru :

I used the new instructions, posted by tquan, and saw that the multiplex default was not LLC. I changed that - and ran the diagnostic again. The modem failed diagnostics for "ping default gateway", and "test PPP/PPOE connections".
It often takes more than one run of the diagnostics for them to pass (the modem isn't the fastest at getting sync). The diagnostics always pass for me after 2-3 tries. Usually the first couple of failures are on the same two steps you saw the failures on.]]> http://www.dslreports.com/forum/remark,15573411 Mon, 27 Feb 2006 15:41:30 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15571720 Doctor Olds :
said by cynkru :

Earthlink support still isn't answering, "due to high volume of calls due to a system outage".
Again, what "Earthlink support" number are you calling that gives you the message you have posted?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,15571720 Mon, 27 Feb 2006 11:47:24 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15571664 anon : Yes, I've followed the steps exactly. I'm not sure of your question - what phone number am I calling? The DSL line is my home number. ]]> http://www.dslreports.com/forum/remark,15571664 Mon, 27 Feb 2006 11:38:51 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15571598 Doctor Olds : Did you setup exactly as the images show? No skipped steps and or changes?

[Att=1]

What phone number are you calling?

Regards,

Doctor Olds
]]> http://www.dslreports.com/forum/remark,15571598 Mon, 27 Feb 2006 11:27:02 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15571450 anon : Thanks for the resonses. I had set up my modem using the wizard for the Zyxel modem. And it had appeared to have passed all diagnostics. I used the new instructions, posted by tquan, and saw that the multiplex default was not LLC. I changed that - and ran the diagnostic again. The modem failed diagnostics for "ping default gateway", and "test PPP/PPOE connections". Earthlink support still isn't answering, "due to high volume of calls due to a system outage". ]]> http://www.dslreports.com/forum/remark,15571450 Mon, 27 Feb 2006 11:03:10 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15567884 Doctor Olds : OK. Thanks for the correct link. I'm changing my previous post.

Regards,

Doctor Olds]]> http://www.dslreports.com/forum/remark,15567884 Sun, 26 Feb 2006 20:19:20 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15567791 tquan :
said by Doctor Olds See Profile :

Did you setup your Modem?

Zyxel P-660R-ELNK Router Configuration For PPPoE

Doc Olds--these aren't the correct configuration instructions for the modem sent out with the Line Powered Voice kit. The correct instructions are here:

»kb.earthlink.net/case.asp?article=68877]]> http://www.dslreports.com/forum/remark,15567791 Sun, 26 Feb 2006 20:02:53 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15567614 fatness : It's a separate topic now. :)]]> http://www.dslreports.com/forum/remark,15567614 Sun, 26 Feb 2006 19:29:48 EDT Re: Getting Earthlink Line Powered Voice on 2/3 http://www.dslreports.com/forum/remark,15566002 Doctor Olds :
said by cynkru :

I received my start up kit about the same time (I'm in Seattle) I've been trying unsuccessfully to get an internet connection ever since.
Did you setup your Modem?

Zyxel 660R-61 Router Setup for PPPoE

What do the LEDs show for the status of the unit?

Zyxel 660R-61 Router Details

Regards,

Doctor Olds
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,15566002 Sun, 26 Feb 2006 14:57:27 EDT Earthlink Line Powered Voice --- ZyXEL Problem http://www.dslreports.com/forum/remark,15565418 anon : I received my start up kit about the same time (I'm in Seattle) I've been trying unsuccessfully to get an internet connection ever since. As you indicated, it was tough to get the XyZel modem to pass all of its diagnotics. I've finally managed that - and it appears that all systems are "go". However, when I try to connect to the internet - I get a "remote computer is not answering". My experience with Earthlink support has been very frustrating. Lots of "we're experiencing system wide outages and can't take your call now". When I do get through, I frequently get the same "system outage" message from the off-shore technical support person. Any suggestions would be appreciate.]]> http://www.dslreports.com/forum/remark,15565418 Sun, 26 Feb 2006 13:17:38 EDT