 DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1
 ·Vonage
·ViaTalk
1 edit | customers slams Vonage $39 termination fee Before you consider vonage know these things
1. There is a $39 cancellation fee.
2. There is $10 charge to port your number if you didnt at signup.
3. Customer support is in india or canada.
4. You cant email them, they dont want to help you.
I disagree with shaws fee though.... |
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| Intersting note on the $39 cancellation fee, didn't know that.
I don't see it unreasonable to charge a fee to port a number if you didn't port it at sign up.
Isn't ALL support in India/phillipines?
YOu can't email anyone.. No Telco,Cable, ISP, Service provider wants to help you.. It cuts their bottom line.
(This isn't 100% factual, but they do make it damn near impossible.) |
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DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1 Reviews:
·Vonage
·ViaTalk
| said by chesney09:Intersting note on the $39 cancellation fee, didn't know that. I don't see it unreasonable to charge a fee to port a number if you didn't port it at sign up. Isn't ALL support in India/phillipines? YOu can't email anyone.. No Telco,Cable, ISP, Service provider wants to help you.. It cuts their bottom line. (This isn't 100% factual, but they do make it damn near impossible.) Why should i have to paid to port my number if it was free when i signed up, put choose not to. But after i have to ? That doesnt make sense, every cellular provider will port a number free with new service.
No you CAN.
I have emailed and got responses to within hours with these companies.
Sprint, Cingular , ATT, Patmedia cable, etc |
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| reply to chesney09
The cancelation fee is if you haven't been a customer for a year or more. Sunrocket always you to port your number at anytime without a charge. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4
·VOIPo
| said by shashinka:The cancelation fee is if you haven't been a customer for a year or more. Sunrocket always you to port your number at anytime without a charge. Yet another SR pump.
Customer should also slam head against wall for not doing research prior to signing up.
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Make a Difference-Join Team Helix! |
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| I have been with Vonage for 1 year this time and was with them for 4-6 months several years ago (left because of Charter network issues). I have been using sunrocket to call Japan for several months now using there $10 a month for 200 min to anywhere in the U.S., Canada and their 41 sunspot destinations. I would rather use my cell phone which has 3500 extra minutes from cingular rollover but still think it causes cancer. So when at home I use the sunrocket for calls here and there. My continous home phone #, cell # has satyed the same for about 5 years too. And the kids. |
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DaveDudeNo Fear
join:1999-09-01
New Jersey
kudos:1 Reviews:
·Vonage
·ViaTalk
| reply to ptrowski
said by ptrowski:said by shashinka:The cancelation fee is if you haven't been a customer for a year or more. Sunrocket always you to port your number at anytime without a charge. Yet another SR pump. Customer should also slam head against wall for not doing research prior to signing up. Maybe if they were stated clearly before signup, people wont have these issues. for example "NO CONTRACT", should read "12 month usage required " |
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