Company Forums » Companies beginning with A » ARDENT COMMUNICATIONS -- formally known as CAIS > Dead in the water

Dead in the water

Ardent is not dead in the water but I will say that no techs are manning the tech support phones. They were all layed off. All DSL customers now have a valid reason to try to escape thier contract. The contract that you have indicates 24 hour tech support assistance (or should) now that this is not being provided you can refute your contract on that basis.

Oh by the way..
If you really need help contact the NOC. They will more than likely refuse to help you but you can at least have a chance of talking to someone hahaha

reply to ardentdoesnotmeanded
CAIS Internet - Ardent MIS-Communications does really stink. I have been put on hold for more than four hours (gone to lunch, left the building, came back and still on HOLD!). Anyway, I have been trying to reach them for TWO weeks to fix our service. Have not gotten anything. THEY DON'T EVEN HAVE THE GUTS TO TELL THEIR OWN CUSTOMERS THEY FILED FOR CHAPTER 11! I've dealt with ISP's going under before, but at least they gave the customers warning in order to plan to move to a new service provider. I think it is terrible of them to not even issue a press release to their own customers. MAYBE THEY NEED SOMEONE LIKE WORLDCOM TO BAIL THEM OUT. WORLDCOM IS THE BEST! (We use them for dial-up services for our "on-the-road" users).

UUNET aka Worldcom also serves up the best DSL and other high speed connections in the business. The 24x7 support is -real- and I have never waited more than 5 minutes to speak with someone.

I use UUNET at home, turn my customers up with UUNET, and use a UUNET provided T-1 at work.

Tom Petersen

reply to PurpleOne
UMM HELLO... The DSL Tech support for CAIS/Ardent got laid off. You can wait for 48 hours and not an answer. Pick a number. You can wait that long and not get an answer. Noone is manning the phones.

I don't mean to be rude and I would agree that Ardent sux in several areas but please read what people are writing and save yourself a future 4 hours of waiting for something that will never come. What is that something(that will never come)? That something is Ardent DSL Tech Support.

I would like to hear if someone has tried to get out of their contract yet. If you are able to get out of your contract please post what you used to do so. I am sure many people would like to know.

reply to ph
Maybe we could get out our contracts since the original mailing I got from them said "guarantees downstream speeds of at least 256kbps and upstream speeds of 128kbps". Right now were only getting 17kbps down and 10 up! It also says that you can "utilize the internet 24 hours a days with an 'always on' constant connection." What a crock, we are never on for more than 2 hours without a glitch that can last anywhere from 45 seconds to 10 minutes.
UUUGGGHHH!!!

If the service is not there and you can not get any tech support for the service then cancel. If you can prove that your service was non existent and that no tech support was available to help you resolve such problems then I would have to believe that you would be justified in quitting the service.

There is no way to cancel their service. I'm trying already for 2.5 months (no response to e-mail and regular mail). The only working Ardent department must be billing. I get invoices every month.

I posted on another forum somewhere on DSL Reports that satellite customers are scheduled to receive letters from Ardent. These letters are informing customers that Ardent will no longer be supporting its satellite customers. I actually got a hold of someone at Ardent. He also e-mailed me the letter as well. Of course they have not updated their website yet.....