 JamesonPremium
join:2004-05-28
Fallbrook, CA
kudos:1 | Amen Yes! Great idea. Im sick of not getting the speeds i pay for!! |
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| You are paying for UP TOO x speed so you are getting exactly the speeds you pay for.
No more no less read the contract or service agreement. |
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Really? Is that why my DSL speed is rock solid and NEVER varies? I get exactly what I contracted for and could get more if I NEEDed it. All these little cute plays on words are nice and all, but broadband is sold allmost invariably by speed and people expect to get the speed they bought, not "up to".
Congestion is not the customers problem. They reasonably expect to get the speed they were sold and it's the ISP's problem to provide it with consistency and not a "best effort, since it's obvious their "best effort" is a product of their unwillingness to keep their network up to the necessary standard. Especially cableco's like comcast.
Bottom line: No matter what it is you are buying, you expect to get what you were sold and are paying for. How is broadband ANY different?
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| What part of READ THE TOS is unclear?
You will find that you DID sign up for "best effort" or "up to" service. Residential internet connections will NOT have SLA's like a business-class connection.
If you want five 9's uptime and guaranteed 24/7 bandwidth (also known as a business-class connection), buy a business class connection.
THEN you can bitch when you don't get the guaranteed speed. Because then....(omg!)...it's guaranteed.
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Burrow owl...burrow owl... |
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| reply to Fatal Vector
You are getting exactly what you were sold. You are sold UP TO 5 Mb. End of story there is nothing hard to understand there. there is no strange language or misleading terms or slang. UP TO 5 Mb can not be construed otherwise!
Why is that so hard for people like you to understand?
When you buy a car with 48 mpg you don't actually get 48 mpg in real life. That number is a best case scenario, same with DSL.
Get over it. |
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| reply to CrazyFingers
Ummm. It just so happens that I DID read my TOS and I know what it says. What I said in my post is that I am GETTING WHAT I'M PAYING FOR, consistently, as it should be.
One shouldn't need to pay for a business class connection. If one was sold a 3 Mb connection, one should GET a 3 Mb connection and not their "best effort", it's as simple as that since they should not have sold a connection speed that they couldn't deliver to begin with.
Broadband providers are the only ones in the business world who get away with such crap. |
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1 edit | reply to Shark_615
I fail to understand why it seems so difficult to understand the concept that if you were sold a 5 Mb connection, you should GET a 5 Mb connection since you are PAYING for a 5 Mb connection. Any other business tried to pull such "best effort" crap on you and you'd be screaming in rage.
And, a car has mechanical variations. Electronics is more precise. Again, you should get what you contracted for, period and they should not contract with you unless they can provide what you want, without hiding behind fine print in the contract. Contracts work both ways, but corporations allways hide behind clauses that give them all the advantages and the customer none. And the sheeple just put up with it. "oh well. That's just how it is" Suckers. |
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| If I pay for a 5Meg connection and consistently get 3Meg, they mean I should continue bending over and taking it? Screw that. If "up to" is the upper limit, they better damn define a lower limit as well.
They only get away with "best effort" because nebulous technical explanations go way over the head of the average user, who accepts that it's not possible to consistently achieve max speeds. Since we're apparently buying that (both metaphorically and literally), we should draw the line for the lowest tolerable limit.
60% of what I pay for is NOT BEST EFFORT. That's half-assed.
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Mikami Vvian, resident Girlfriend of Steel, care of the Tokyo-3 Middle Daughters Club |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Fatal Vector
Please, take a lesson on how the internet works. There ARE many things that affect speeds, much of which is in your own home. Should they have to rush out to your home everytime you wind up with a bad piece of cable inside your home? or a bad ethernet cable? how about a bad router, enternet card, or what ever.
When they roll out and find out it's in your home, are you willing to pay the $100.00 truck roll fee + 30.00 per quarter hour?
I think many people don't realize what they are asking for. No matter what you do to justify wanting rock solid speeds, you will wind up paying rates like business class lines with SLA in the long run.
The sooner you understand that the internet can and is being affected by many different factors, the better off you will be. |
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fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | reply to Fatal Vector
said by Fatal Vector:I fail to understand why it seems so difficult to understand the concept that if you were sold a 5 Mb connection, you should GET a 5 Mb connection since you are PAYING for a 5 Mb connection. Where does it say you are getting a "5mb" connection? It says "UP TO"... when are you going to stop seeing what you want to see?
You also make another good point. "Any other business tried to pull such "best effort" crap... Let's say this. EVERY BUSINESS has an advertisement. Then they have the actual offer terms. There is a disclosure on the product. If you read the literature it clearly states what you want to know.
Buy a car lately? It says 25 mpg, right? Look closer. My truck is suppsed to get 17mpg on the highway. Look closer and it says that it's an average. My truck gets about 13mpg on the highway.
My brand new duet washer and dryer says that the annual cost of running my appliances should be X amount of dollars. However, based on the way I actually use it, my cost will vary.
But, sicne food has so many caleries and should add so much weight, it's no wonder why people are sueing McDonalds since some people get alot fatter eating those Big Macs than others too.
Where does personal responsibility come into play? Read the offer - it's not even fine print. Also, don't click on the I AGREE or I HAVE READ THE AGREEMENT button unless you do. Since everyone has accepted the agreement and knows what it says, why are we having this argument? |
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| reply to Fatal Vector
Again, since you seem to have trouble grasping the context.
You are sold UP TO 5MG. You keep saying "Oh,I was sold a 5Mg connection." Can you show us where in any documentation for your provider where it says 5mg all the time?
Again, it is UP TO 5MG. And if it says 5MG then,hold on to your pants here, you will never get a full 5MG's due to TCP/IP overhead. So I guess you better get dialing.
Electronics are more precise? The new cars today have plenty of electronics, MPG still varies. And like your computer if you don't keep it maintained, you MPG will be worse.
Why is this so hard to grasp for you? You keep arguing, but show us documentation, and I will gladly concede to you. |
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| reply to Fatal Vector
I just love dealing with these guys. They get passed to me after being such a$$holes to the lower support guys because By god they are paying for 3Mb and they demand to get 3mb.
I have to listen to their crap about how they used so-in-so's web speed test and it says they are only getting 2.8Mb. They want that extra .2Mb or else.
I won't accept web page speed tests as proof of a slowdown. What I do accept is transfer speeds to one of my FTP servers around the country downloading a 100Mb file. I will look at the average speed over a 5 minute period. Then if it is less than 80% of what you are paying for then I will look at the problem.
Broadband is no different than the telephone or cell phone networks. If every one picks up their phone and calls at the same time not everyone can make the call. Ever hear the message "All circuits are busy?" Or how about when a DJ on the radio says "The first 10 callers win..." and the phone is busy. Who is responsible? Not the phone company.
The same goes for ISPs. If everyone were to start downloading an MP3 at the same time then it's going to slow down because no one does QOS for DSL or Cable circuits. We do QOS for our T1 and better customers but then again it's you get what you pay for. |
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