approval from:
koma3504 
| ISP and the customers I work for an ISP doing tech support(real tech support Not reading off a paper) and I would say that 99% of the time when people have a 7meg connection its either there router or there computer that is the issue for slow speeds. Most people do not know how to use the bandwidth to get the maximum out of it and then they call because they are getting slow downloads from AOL. Most people don’t understand that your speed will only be as fast as the server you are connecting too. And most of the servers I have found top out at about 100-300k so no matter how fast your connection is you are not going to see a real difference. We have a full DS3 from our office to the NOC and then a fiber connect to the back bone so I can get any thing at any speed and I have yet to see anything impressive except from our local servers
And people can request the graphs and line test results so they can see what the line is running at and see that it’s the server they are connecting too not the ISP. There are so many things that can slow down a connection that it is very hard almost impossible for a tech to trouble shoot with a average Joe on his connection and figure out what is going on.
Just my 2cents |
