| It is silly - however I agree that the idea of requiring them to deliver the advertised maximum as crazy. However, there should be a published minimum level of service in the TOS. What if you are paying for 5000/384 but getting 1000/32? That is bordering on dialup. For each advertised speed that you are potentially able to get, the provider should publish a minimum level of service. That way you know what you will get with a potential for faster service. All of these best effort ideas are totally pro-business and not pro-consumer and should be changed. |
| There are some providers that do publish ranges for their offerings - unfortunately these refer to sync rates and not throughput.
In response to What if you are paying for 5000/384 but getting 1000/32?, about the only recourse that the consumer has is to tell the provider to shove their service up their backside. And in numerous cases there is no effort associated with best effort. |
