[Other] NuFone problem! Need another carrier ASAP! in VOIP Tech Chat http://www.dslreports.com/forum/r15922384 en Wed, 09 Dec 2009 15:23:32 EDT Wed, 09 Dec 2009 15:23:32 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16008004 llast08 : Your arms must be tired.

»en.wikipedia.org/wiki/Air_quotes]]> http://www.dslreports.com/forum/remark,16008004 Mon, 01 May 2006 12:57:26 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16003281 DracoFelis :
said by druber See Profile :

i somehow do doubt "jer-jer" has too many customers left (after being off the air for a week now? or is it more?)
And the customers he does keep, are probably not going to "depend upon" his service, or keep large balances in their accounts. As such, he will probably be keeping "the small fry", after chasing off "the big boys" (that can't afford to have Nufone's level of uncertainty in their phone service). To put it mildly, any "trust" in his business is shot at this point.

I personally will probably "wait it out", because his service USED TO do what I wanted (mostly toll free incoming, at a fair price). And if his "status report" is accurate, those of us who didn't "port our numbers" already, may actually get back our DIDs in the next week or so.

But even if he pulls his business "back from the brink", I will not "depend upon" him for anything that is "mission critical" (i.e. only use him as a cheap provider, for those things I can afford "down time" with). And I'll also make sure I keep low "balances" in my account at all times (so that if he does just quit service, I won't lose a lot of money). And I suspect that many other Nufone customers will come to the same conclusion. So while he might retain some "bargain hunter" customers (assuming he actually comes back on line in the next week or two, like he is currently promising), he probably has already lost "the big accounts" that can't afford such "uncertainty" in their service.]]> http://www.dslreports.com/forum/remark,16003281 Sun, 30 Apr 2006 17:23:27 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16002952 druber : ah, caffeine deficiency, i guess. i somehow do doubt "jer-jer" has too many customers left (after being off the air for a week now? or is it more?)]]> http://www.dslreports.com/forum/remark,16002952 Sun, 30 Apr 2006 16:08:25 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16002484 llast08 : I think it was just a joke... After all, none of us are Nufone customers any more!]]> http://www.dslreports.com/forum/remark,16002484 Sun, 30 Apr 2006 14:35:55 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16002466 druber : not sure why you responded the way you did. i am NOT a nufone customer.]]> http://www.dslreports.com/forum/remark,16002466 Sun, 30 Apr 2006 14:31:05 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16002160 voiplover :
said by informpage See Profile :

Just out of curiosity, can someone explain why anyone would be with this company?
Nufone was offering what some subscriber wanted and in a price range that made it acceptable to them.
There is always a risk when buying from a reseller. :o

said by druber See Profile :

stupidity? stubbornness? :(
No need to be so hard on yourself. There are now many quality voip providers to switch to. ;)]]> http://www.dslreports.com/forum/remark,16002160 Sun, 30 Apr 2006 13:24:40 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,16001719 druber : stupidity? stubbornness?]]> http://www.dslreports.com/forum/remark,16001719 Sun, 30 Apr 2006 11:53:41 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15999816 informpage : Just out of curiosity, can someone explain why anyone would be with this company?]]> http://www.dslreports.com/forum/remark,15999816 Sat, 29 Apr 2006 23:44:39 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15994458 muppetmaster : What is scary here, is how does a VoIP provider allow such things to get our of their hands?

From NuFone:

Apr.28.2006 We are finally gaining ground with this horrible situation. We have been notified that Toll-Free numbers will be coming back online in batches over the next week. We have been working hard to solve this outage but unfortunately much of the trouble, and the solution to it, has been very much out of our hands. We thank you for your patience and support. Expect more detailed announcements soon.]]> http://www.dslreports.com/forum/remark,15994458 Sat, 29 Apr 2006 00:44:58 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15986483 csudsu11 : From the website today:

We have been unable to restore services as we had hoped. We are continuing to work to restore full services, but circumstances beyond our control are slowing the process. Thank you for your patience and continued support.

Wahhhhhh, someone won't help Jeremy. Isn't it ironic.]]> http://www.dslreports.com/forum/remark,15986483 Thu, 27 Apr 2006 22:16:22 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15984766 muppetmaster : Now that is karma in action...]]> http://www.dslreports.com/forum/remark,15984766 Thu, 27 Apr 2006 17:56:55 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15981024 llast08 : So much for "daily updates".]]> http://www.dslreports.com/forum/remark,15981024 Thu, 27 Apr 2006 09:11:09 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15980997 sgarrand :
said by »nufone.net/press/ :

Apr.25.2006 - We realize many people rely on the telephone numbers that we provide, but unfortunately the situation is currently out of our control. We are currently working to resolve the issues with our provider and hope to have service restored soon. NuFone is committed to keeping our customers in the loop during this outage and we will provide daily updates with our progress. Thank you for your continued support during this difficult time.

Apr.21.2006 - We are working very diligently to restore service to our Toll-Free and Michigan number services. We expect everything to be restored within a 48 to 72 hour period. We would like to apologize for this outage and once again want to thank everyone for standing behind us and offering assistance.

Apr.21.2006 - Telesthetic has chosen to terminate our DID services before allowing us to properly migrate the network elements to our new carrier. A solution is in progress, but due to Telesthetic's lack of cooperation in this situation, your Toll-Free and Michigan DID services have been effected. Outbound calling has not been effected by this situation whatsoever. Unless Telesthetic elects to do the right thing and restore our services, your Toll-Free numbers will be down for a few hours if not most of the day although we hope it will be much shorter. As for Michigan DIDs, we currently have no other carrier that is capable of porting those numbers and Telesthetic has been completely uncooperative with providing us with recommendations on who we could turn to. If anyone has any suggestions, we more than welcome them. We will post updates on our website as we have more information to provide. Thank you for your continued support.
Scott
--
FWD number 48043. Enjoying my QuantumVoice UNLIMITED RESIDENTIAL TOLL FREE NUMBER for an all inclusive $39.99! Gotta love VoIP!]]> http://www.dslreports.com/forum/remark,15980997 Thu, 27 Apr 2006 09:05:31 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15980980 voiplover : Has anyone had success with incoming or porting yet?]]> http://www.dslreports.com/forum/remark,15980980 Thu, 27 Apr 2006 09:01:52 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15927697 dot_null :
quote:
Apr.19.2006 The situation with Telesthetic has been stabilized and all services are operating as expected. We have conference calls setup at 9 AM and 10 AM Eastern on April 19th, 2006 to finally iron out all of the details surrounding the business relationship between NuFone and Telsethetic. I regret the situation was forced to become yet another very public incident for NuFone, but actions needed to be taken to ensure our continued success. Once again all of us here at NuFone want to thank you for your support.


I found this on NuFone's press page: »nufone.net/press/]]> http://www.dslreports.com/forum/remark,15927697 Wed, 19 Apr 2006 11:39:48 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15927454 RockyBB :
said by N9MD See Profile :

Or maybe I should just stick to doing colonoscopies! :D
ewwww!]]> http://www.dslreports.com/forum/remark,15927454 Wed, 19 Apr 2006 11:00:27 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15924972 N9MD :
said by voiplover See Profile :

Thanks.
N9MD, if you don't mind, I'm going to keep a copy of the info that you posted.
Of course, voiplover --- my pleasure.

said by RockyBB See Profile :

This doesn't work if Telesthetic is buying from a primary carrier like MCI. In fact, checking Resp Org for Telestheic's main phone number shows it is controlled by ATL Communications.
Points well taken, as always, Rocky. But, even if Telesthetic is not the RespOrg, one can get the name and phone number of the actual RespOrg and possibly have some leverage on contracting directly with them (or porting to another TF provider). ---[Or maybe I should just stick to doing colonoscopies!] :D]]> http://www.dslreports.com/forum/remark,15924972 Tue, 18 Apr 2006 22:39:30 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15924853 RockyBB :
said by N9MD See Profile :

If Telesthetic actually controls your number and NuPhone was simply an intermediary sales agent, you will have no problem keeping the number. But at least you will have a Telesthetic contact # to hopefully help to resolve your issues.
Not so fast, doc. Let me do the diagnosis. :D This doesn't work if Telesthetic is buying from a primary carrier like MCI. In fact, checking Resp Org for Telestheic's main phone number shows it is controlled by ATL Communications. It also wouldn't work if Telesthetic doesn't want small accounts or has a high minimum monthly fee. Be careful and don't assume anything. ]]> http://www.dslreports.com/forum/remark,15924853 Tue, 18 Apr 2006 22:23:34 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15924712 voiplover : Thanks.
N9MD, if you don't mind, I'm going to keep a copy of the info that you posted.]]> http://www.dslreports.com/forum/remark,15924712 Tue, 18 Apr 2006 22:03:01 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15924523 N9MD : lordkuri ---

Listen to voiplover, he knows whereof he speaks.

All Toll Free numbers are obtained from SMS/800 (»www.sms800.com/), a consortium that controls the TF pool of numbers in the USA. AT&T, MCI, TTI National, CallHomeAmerica and loads of other TF providers (known as Responsible Organizations or RespOrgs) must get available numbers from that pool.

You should first determine who actually controls your TF#. Call 1-800-337-4194 (AmeriTech RespOrg line) and when requested enter your 10-digit TF number. You will get a voice response telling you the name of the company holding that TF# as well as a toll-free number to contact that company.

If Telesthetic actually controls your number and NuPhone was simply an intermediary sales agent, you will have no problem keeping the number. But at least you will have a Telesthetic contact # to hopefully help to resolve your issues.]]> http://www.dslreports.com/forum/remark,15924523 Tue, 18 Apr 2006 21:35:53 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15923466 voiplover : Protect yourself. Call Telesthetic and let them know that you own an 800 # that was going through them to NuFone and you must retain that #. What do they suggest???

More stress. :hmm: Good luck. ]]> http://www.dslreports.com/forum/remark,15923466 Tue, 18 Apr 2006 19:00:05 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15923455 RockyBB : My primary business is long distance, and I can have a carrier help you out on an expedited basis if you would like. You do run the risk of downtime if the current provider shuts off prior to the change. The current provider might attempt to block the port of the number if the nature of the dispute is an unpaid wholesale invoice, but there are tricks around that. I don't know about comparable pricing, as I don't know Nufone's pricing. PM me if you're interested or just wish to discuss.]]> http://www.dslreports.com/forum/remark,15923455 Tue, 18 Apr 2006 18:58:06 EDT Re: [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15923402 PlatinumX : I looked into them and it seems they have a bad reputation. Doesn't surprise me that they are being threatened like that.
--
- Lisa J. Williams AKA PlatinumX
»lisaplatinumx.blogspot.com/]]> http://www.dslreports.com/forum/remark,15923402 Tue, 18 Apr 2006 18:50:07 EDT [Other] NuFone problem! Need another carrier ASAP! http://www.dslreports.com/forum/remark,15922384 lordkuri : Just got this on my account email address:

quote:
Effective 3pm EST Today, April 18th, 2006 Telesthetic, the carrier supporting the Toll-Free
and Michigan DID operations of NuFone, has threatened to terminate our services. We were
only informed of such decisions on Thursday Afternoon, April 13th, 2006, which as anyone
knows is abolutely not enough time to solve the complex matters at hand.

Initially, we were hopeful that we could work out an acceptable deal, at the very least,
to allow us enough time to move your telephone numbers to another carrier without much, if
any service interruption. Sadly, this no longer seems to be the case.

We are currently working with another carrier to host your Toll-Free numbers. However, you
may want to consider submiting a Number Portability request to another carrier, to avoid
any service outages caused by Telesthetic's threat to terminate our service. We can
always port your number back to our service at later date, at no cost to you.

If you would like to keep your Michigan telephone number you will need to contact Telesthetic
directly at 248-724-0600 to determine if they will provide you service or not.

We are going to do everything we can to survive yet another failed business partnership. We do
not intend to give up. We can and will prevail through yet another time of great challenge.

We will update you as soon as we have more information.

Thank you for your continued support and words of encuragement.

The NuFone Network
»www.nufone.net/


So, anyone like to share ideas about number porting? Other carriers with a similar rate structure?
I have a tollfree DID with them, so I'd like to find somewhere that has comparable pricing.

Maybe I should just wait it out?]]> http://www.dslreports.com/forum/remark,15922384 Tue, 18 Apr 2006 16:17:52 EDT