Extremely frustrating intermittency in Verizon Online DSL http://www.dslreports.com/forum/r15929567 en Thu, 04 Dec 2008 17:12:36 EDT Thu, 04 Dec 2008 17:12:36 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15961090 mauroj : Have a look at my posts. I've been fighting with Verizon over an intermittent
disconnect problem for the last 3-4 months. I'm ono hold with them as I type
this, as I've had 2 disconnects in the last 7 hours today.

I have talked to 3-4 different technical supervisors.

Verizon has a capacity problem. They have over-sold their DSL service.

Many people are having this problem.

UNLESS WE ALL START CALLING EVERY TIME IT HAPPENS, AND ESCALATE TO
A SUPERVISOR, NOTHING WILL GET DONE.

I know it's painfull and time consuming. Trust me, I have invested HOURS
in phone time with the idiots at Verizon. A critical mass of phone calls
and escalations will have them look hard at the capacity issues, and do
something about it.

MAKE THE CALL.

1-800-567-6789.

Escalate to a supervisor.

Please people - don't let Verizon continue to take your money and not
supply the service. Tell them you're having a problem, and keep calling
them until it's fixed.

/jim]]> http://www.dslreports.com/forum/remark,15961090 Mon, 24 Apr 2006 18:56:26 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15961105 mauroj :
BTW - I've been having the same problem for the last 3-4 times, and
3:30PM ET is a popular time for a disconnect.

That's a peak usage time - kids home from school, etc...]]> http://www.dslreports.com/forum/remark,15961105 Mon, 24 Apr 2006 16:39:39 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15952079 sivran :
quote:
I'm getting fed-up to the point of switching to speakeasy or cox. Six months of this is freaking ridiculous, and verizon's techs are, as always, completely useless.

They would be, with a problem like this. I'd say, demand a sup, or preferably demand a mentor/level 3 since sups are generally non-technical, and just keep calling til you get a trouble ticket created for 'intermittent route'. Verizon's field techs might fix it. Might.

Speakeasy? You realize, they're just re-selling Verizon?
--
Think outside the fox...Seamonkey]]> http://www.dslreports.com/forum/remark,15952079 Sun, 23 Apr 2006 02:07:54 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15951031 lobster11 : I run "Line Packet Loss Testing", available from Tools. The last few times I ran it there was significant packet loss at a Verizon router.

Verizon seems primarily a marketing and lobbying company, while Verizon broadband does whatever they feel like.]]> http://www.dslreports.com/forum/remark,15951031 Sat, 22 Apr 2006 22:03:39 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15940073 RaccoonKing1 : Thanks for the information... that's unfortunate.]]> http://www.dslreports.com/forum/remark,15940073 Fri, 21 Apr 2006 02:24:18 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15938104 Telcoguru : Your modem stats look fine so my guess is that your gateway to the internet at Verizon is way over its capacity.]]> http://www.dslreports.com/forum/remark,15938104 Thu, 20 Apr 2006 20:21:08 EDT Re: Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15937040 RaccoonKing1 : Nobody?]]> http://www.dslreports.com/forum/remark,15937040 Thu, 20 Apr 2006 17:18:40 EDT Extremely frustrating intermittency http://www.dslreports.com/forum/remark,15929567 RaccoonKing1 : Thanks in advance for reading.

For the last 6 months about, I've been getting intermittent disconnects (or rather, intermittent periods of about 4000 ping - which to me, one who plays online games, is exactly the same thing)

This is not a speed issue. My nominal ping speed is fine, so I assume this is not something fastpathing my connection would fix. Am I wrong about this?

Here are my stats from the 192.168.1.1/transtat.htm page:

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 448
Margin (dB) 14.0 16.0
Line Attenuation (dB) 63.0 31.5
Transmit Power (dBm) 16.7 10.8

What's weird is, for the last week, about, I've had perfect connection. It's just today at about 3:30pm, EST that it started up with the ping spikes again.
-
I'm in bridge mode with the modem's firewall off.
-
I'm getting fed-up to the point of switching to speakeasy or cox. Six months of this is freaking ridiculous, and verizon's techs are, as always, completely useless.

(EDIT: I should note that for the previous six months before this period, I had almost flawless connectivity.)

Does ANYONE know why my ping would spike like that, or any way to fix it?

Thanks for your time.
--RK]]> http://www.dslreports.com/forum/remark,15929567 Wed, 19 Apr 2006 16:18:10 EDT