| Earthlink still in financial trouble long term If Earthlink is depending on making money from city-wide WiFi rollouts, they are probably in very deep trouble. While the free, ad-supported, slow public WiFi will get some users(mostly tourists and travelling business persons), the paid part for faster access is likely to be a profit loss for Earthlink unless speeds are greatly increased from where they are now. People just aren't going to pay more for 768/128 or 1500/256 WiFi than they can get from regular DSL providers at higher speeds.
Earthlink is doing everything possible to stay profitable, but the competition is much larger and better financed than they are. In the long run, they will probably sell out to a telco or cable or satellite competitor, whether they want to or not.
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| Bye Bye Earthlink I'll miss you! |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | reply to fAcEtIOUs
They are about to lose another $1400/yr of long-term business from me (been with them for 10 years) because I can never get anyone on the phone in their so-called business plan technical support center. They're so busy chasing pennies that they are letting the dollars they already have blow out the window.
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| I dumped them in January after being a dsl customer with them/Mindspring since 1999. Was always happy with the dsl product they gave me and it rarely if ever went down. However, the customer/technical service was difficult to reach and often didn't have answers to questions. I was moving January 1 and wanted their new LinePowered Voice product. Called a few days beforehand and no one - customer service, tech support, install folks - claimed to know what I wanted. Then the ads appeared here in Seattle a few days later for the same dang product. That pushed me over the edge. I won't miss them. Frankly, they're doing themselves in...despite having good products, their beyond-crappy customer service is going to bury them as good long-term customers like me leave. Went with Speakesy - higher price but rock solid (and responsive) customer service. |
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