| reply to RadioDoc
Re: Earthlink still in financial trouble long term I dumped them in January after being a dsl customer with them/Mindspring since 1999. Was always happy with the dsl product they gave me and it rarely if ever went down. However, the customer/technical service was difficult to reach and often didn't have answers to questions. I was moving January 1 and wanted their new LinePowered Voice product. Called a few days beforehand and no one - customer service, tech support, install folks - claimed to know what I wanted. Then the ads appeared here in Seattle a few days later for the same dang product. That pushed me over the edge. I won't miss them. Frankly, they're doing themselves in...despite having good products, their beyond-crappy customer service is going to bury them as good long-term customers like me leave. Went with Speakesy - higher price but rock solid (and responsive) customer service. |
