http://www.dslreports.com/forum/r15991317 en Sat, 28 Nov 2009 03:06:11 EDT Sat, 28 Nov 2009 03:06:11 EDT http://www.dslreports.com/forum/remark,15991637 FuzzyLogik : This is already talked about in this thread. »Insight Maintenance

»www.insightbb.com/whats_new/serv···des.aspx

That link expands on what you said as well.]]> http://www.dslreports.com/forum/remark,15991637 Fri, 28 Apr 2006 17:09:32 EDT http://www.dslreports.com/forum/remark,15991317 MADx : Dear Insight customer,

We know that you dislike long email messages and weve tried to keep this short, but we are doing a great deal of work on your Broadband service over a short period of time and there are some improvements  as well as possible disruptions and actions on your part  that we want to communicate to you.

The first phase of this upgrade, undertaken to improve the reliability of your Internet connection, started April 18th and will continue through May 15th between the hours of 2AM and 6AM (EST). Your service may be interrupted as we complete this initial phase in your area. Although we scheduled this work for a time when the least number of customers would be affected, we realize that it is an inconvenience to those of you who would be using your service during this time, and we apologize.

If you experience any problems accessing your Internet service after 6AM during this timeframe, please do the following:

Reset your cable modem by unplugging it from power for 60 seconds
Reset any home networking equipment (if installed)
Shutdown and Restart all computers
These steps fix connectivity problems 95% of the time. If your service is still not working properly after completing these steps please call 866-296-9897 for further assistance.

The second phase of upgrades involves our email servers and primarily affects those of you who use Webmail. We provide you with two options for accessing email. Many customers use Outlook Express, but a growing number also use Webmail. On May 2nd we will be migrating to new email servers to improve your Webmail experience. We do not anticipate that this process will interrupt your service, and we have taken every precaution to preserve your current personal email settings.

However, if you use Webmail, we recommend that you take the extra precaution of backing up your email to your computer to make sure you have immediate access to all of your existing emails during the upgrade. This is a simple process using your email client on your computer. If you have Outlook Express, please visit »help.insightbb.com and select the Outlook Express tab for step-by-step instructions on how to download your email to your computer.

If you already use a desktop email client like Outlook Express to access your email, you will not experience any interruption in your service.

If you have additional questions, you may reference the FAQ located on our help site at »www.insightbb.com/images/help/ne···_FAQ.pdf.

And finally, the third phase of upgrades, starting May 6th continuing through May 15th will involve upgrading our backbone network which will affect customers who subscribe to a Persistent or Sticky IP. If you are thinking to yourself I dont know if I have one  check your Insight billing statement, you would have an additional monthly charge for a Persistent IP for $5.95 per month.

The work we are doing will change your Sticky IP and you will be issued a new one automatically. To minimize the length of time your service is interrupted, please be sure that your computer and\or router is configured to obtain your IP address using DHCP. Instructions to verify that your device is properly configured are available for Windows 98/ME/NT/2000/XP and Macintosh 8/9/OSX. If you are using a router please refer to your routers documentation to make sure that the configuration is set to
DHCP. If you are using a router please refer to your routers documentation to make sure that the configuration is set to DHCP.

The new IP address that you receive after this work is completed will again be set to persistent so it will not be necessary to reserve the address.

If you experience any problems accessing your Internet service after 6AM on any of these scheduled dates, please do the following:

Reset your cable modem by unplugging it from power for 60 seconds
Reset any home networking equipment (if installed)
Shutdown and Restart all computers
These steps will resolve most connectivity problems. If your service is still not working properly after completing these steps please call 866-296-9897 for further assistance.

We believe that these service upgrades will improve your online experience and we regret that in the short-term we may be inconveniencing you, but it is our hope that you will enjoy your new features. And in case you were wondering no, we are not increasing prices.

Thank you for using Insight Broadband as your high speed Internet provider!]]> http://www.dslreports.com/forum/remark,15991317 Fri, 28 Apr 2006 16:23:51 EDT