http://www.dslreports.com/forum/r16137109 en Fri, 04 Dec 2009 18:07:16 EDT Fri, 04 Dec 2009 18:07:16 EDT http://www.dslreports.com/forum/remark,16137109 anon : 30 Things about Charter in St Louis

1)I used to work in billing, now I don’t. So I want to get a few things off my chest. 2) St Louis is the sixth poorest city in the US, of course nothing works. The infrastructure sucks. 3) Charter is 20 BILLION dollars in debt, they can’t afford to fix it. 4) If a tech has come more than 4 times in 3 months for the same problem it’s best to downgrade or switch to another service provider. 5) The agents can’t tell you this. You have to connect the dots. 6) A zip code is a five digit number used for mail delivery. An area code is a three digit telephone code. Learn the difference and stop giving your zip code and phone number to agents on the phone. How are stupid are you? 7) Don’t jump into the problem and start rattling off balances and payment. We haven’t even brought up your account. Just say “I have a question about my bill?” 8) Keep your bills on file. Have your bill in front of you when you dispute the balance. 9) Charter is 24/7 so don’t call us for a complicated explanation of your bill while you are driving, while you are drunk, while you are taking a dump, or pretty much any time you are distracted. 10) Don’t put us on hold cause you need to take a call on the other line. In the olden days we use to have one phone conversation at a time and the world did not come to an end. 11) Yelling and swearing does not fix your problem nor does it get you a supervisor faster. 12) The time slots for appointments are 8am-noon, 1-5pm or all day (anytime 8am-8pm). Some areas have no weekend appointments. We know this. Don’t shoot the messenger. 13) A supervisor has the same access to the appointments as an agent. 14) We write shit about you on your account. 15) Pay your f***ing bill. 16) If you are disconnected for non payment, you are not in a position to negotiate your reconnection. 17) If you cannot pay your bill in full each month, you have too many services. 18) FDR is spinning in his grave knowing that social security checks are used to pay for your HBO. 19) I have a fixed income too, it’s the 20K I make a year. 20) The moxi is a piece of sh*t and you are better off getting a TiVo. 21) We are friendly, but not your friends. Don’t tell us your problems We don’t care. 22) Talking is bad. Telling a story is bad. Interrupting is bad. Asking a question and then trying to answer the question or asking another question before we can answer the first question is rude, annoying and frustrating. Shut the f**k up. Let us talk. 23) Not every call is recorded. 24) The lady in St Louis who called me a motherf**ker over and over again on May 12th for the last time, the Charter and the government are NOT tapping your phone. 25) Your calls would not be so long if we did have to repeat the same information 5-6 times. 26) What the hell is so complicated about this statement “Unplug the cable box from the electrical plug for about ten seconds and then plug it back in?” 27) “Is the TV on channel 3?” is a yes or no question. Do NOT TELL ME A STORY ABOUT THE BOX. JUST SAY YES OR NO. 28) Anyone over the age of 70 should not have digital cable. 29) Your teenage son DID order $200 worth of porn and he lied about it. And you have to pay. Here’s an idea. Try punishing him. 30) The outsourced worker is not going to quit their job cause you think outsourcing is taking away jobs from hard working Americans. ]]> http://www.dslreports.com/forum/remark,16137109 Sat, 20 May 2006 15:02:59 EDT