bhorow
join:2004-05-17
Forest Hills, NY | HD Matters and why the stats are true. HD Matters, but what happens is that there is little focus on selling HD channels at this point, since cable companies are more focused on selling Digital Phone Service. Also reps generally don't bother to explain where to find the HD channels.
It's really a lot to do with customer education, I think only 1 out of ever 3 customers even know that when you view CBS you need to go to the HD Channel for CBS to see it in HD.
Most think that when then say available in HD means that they are viewing it in HD as long as they have a set. The Networks do a bad job explaining that its on a different channel.
Generally speaking most HD customers are willing to purchase HD Packages , if they understand what there viewing is not in HD. Most don't know.
Most sports are available in HD and if you saw the Oscar De La Hoya fight in HD you would say that its a huge difference.
This shows poor customer education, I don't know about other people but I take the time to explain this to customers, not because I have to but because its the right thing to do. |
