Ive never had anyproblems, EVER!!! as far as i can see this its an awesome service!!!! ive hade vibe for a year now and i see all these ppl complaining WTF!!! is wrong woth there comps or somethin... cuz i get 256/64 kBps all the time only had 2 outages (@4am)so so far no problems!!! this is an awesome service, better than cable... if u can get it GET IT NOW!!! (well if u get it now u will get pppoe, my friend has it and is satisfied)