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 MrMasterjetsetterPremium
join:2000-12-16
St Thomas, VI
 ·Sprint Mobile Br..
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| hahahaha I saw the link on the forums but was scared to listen. I worked for AOL (they outsourced) for only a few months before I was fired. I'll admit it, i hung up on a customer (that night they said i was just going to be written up but the next day they had a pink slip waiting for me) but you wouldn't believe how happy I was the next day for not working for them again.
1. Getting written up for downloading IE 4.0 (i believe it was 4.0)because we had no training on it and we are told to support it but because it wasn't approved to be on our computers they wrote me up. We never even saw it!!!!!
2. Making a phone call on my cellphone in the breakroom. Get this one: Personal calls could be accepted on a personal line at your cube but you couldn't make long distance phone calls. Okay, that sounds fine so I proceed to make a long distance phone call on my cellphone in the breakroom and I get written up for that.
3. Being told on 3 separate occasions to reduce my talk times at closing times and even if the problem is not solved I need to "get them off the line."
There topped rank person who is still my friend and who I am always helping out to this day had great great numbers. You know what he said on EVERY call. "You need to delete and reinstall and do a disk defrag." Didn't matter what the situation was that is what he said and they loved him because he had high call volume.
I ranked my experience with aol tech support as the worst ever. Even worse than my short 3 month stint selling kirby vacuum cleaners.
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One never notices what has been done; one can only see what remains to be done. -Marie Curie | |
|   Homer JMmmm, Free Goo
join:2000-10-05
Springfield | Re: hahahaha I used to work for Client Logic doing Bell South Tech support. I got written up for coming to DSL Reports to save a customer. He had talked to everyone up through level 3 and was calling to cancel. He was having trouble with he Linksys router, I knew I had just read the solution here and went there and got him working, so he stayed. I was written up for coming here. I explained to my suprevisor my reason for coming to DSL Reports.
I was told in these exact words "Your job is not to help the customer it is to answer the phone"
I hated every second I was at that job.
D'oh
Homer J | |
| |  CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: hahahaha said by Homer J: I was told in these exact words "Your job is not to help the customer it is to answer the phone" I hated every second I was at that job. D'oh Homer J That boss needs to find another job, it WAS your job to help the customer, wtf does he think tech support is for? Personal secretary? Some people just do not belong in the support business. | |
| | | RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | Re: hahahaha said by Cheese:said by Homer J: I was told in these exact words "Your job is not to help the customer it is to answer the phone" I hated every second I was at that job. D'oh Homer J That boss needs to find another job, it WAS your job to help the customer, wtf does he think tech support is for? Personal secretary? Some people just do not belong in the support business. I had a friend who was a sales rep/'engineer' for SWBTS, and I can confirm that Homer really is not doing a Homer, management does think that way. Numbers are all that matters, and unofficial work is not authorized because it detracts from the team (no never mind that backstabbing in the work place is encouraged).
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I am not lost, I find myself every time. | |
| | | | CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: hahahaha said by RayW:said by Cheese:said by Homer J: I was told in these exact words "Your job is not to help the customer it is to answer the phone" I hated every second I was at that job. D'oh Homer J That boss needs to find another job, it WAS your job to help the customer, wtf does he think tech support is for? Personal secretary? Some people just do not belong in the support business. I had a friend who was a sales rep/'engineer' for SWBTS, and I can confirm that Homer really is not doing a Homer, management does think that way. Numbers are all that matters, and unofficial work is not authorized because it detracts from the team (no never mind that backstabbing in the work place is encouraged). Ok, but the official work is helping the customer, it's not just answering a phone. | |
| | | | | RayWPremium
join:2001-09-01
Layton, UT
kudos:1 | Re: hahahaha said by Cheese:Ok, but the official work is helping the customer, it's not just answering a phone. You would think so, but it appears that is not the case in at least the sample of two we have here, and by rumour, many others.
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I am not lost, I find myself every time. | |
| | | | | | | said by Cheese:Ok, but the official work is helping the customer, it's not just answering a phone. That's the "official" line but in reality, it is call volume they care about. | |
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| | Homer JMmmm, Free Goo
join:2000-10-05
Springfield | Well there is a funy story about that. My supervisor was not a bad guy. A lot of people did not like him because he was very by the book, but he was fair, he was that way with everyone. This write up came from above him, he just had to deliver it.
We did have words about the write up as I refused to sign it, as it said I did things I did not do. They had blocked www.dslreports.com, but not www.broadbandreports.com. So that was how I got to the site. They insisted I was using other backdoor ways to get around their blocking. When we talked about the writeup they had already blocked www.broadbandreports.com. They were very adament in their denial that I could have used that name to get there. Basically they got caught leaving a gaping hole and did not want to admit it. They did not have a place for me to mention this error on the write up. I figured it was better to just take it and continue my job search.
That was the only company I ever worked, where people were talking about the job interviews they were going on during initial training.
Well I left there and took a temp job that went permanent and things got a whole lot better for me, working for a good company in a job I like.
I ran into my former supervisor at Walmart just before Christmas. I knew they had closed this facility about a yera after I left and moved it to the Philippines. Some stayed, but most left. So I was talking to him and asked what he was doing with himself. Well he had left Client Logic and was now working for US Cellular. I mistakenly assumed he was a supervisor there. He was back on the phone as a front line agent.
It's funny how life works out sometimes.
D'oh
Homer J | |
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|  atuarreHere come the drumsPremium
join:2004-02-14
College Station, TX | said by Homer J: I used to work for Client Logic doing Bell South Tech support. I got written up for coming to DSL Reports to save a customer. He had talked to everyone up through level 3 and was calling to cancel. He was having trouble with he Linksys router, I knew I had just read the solution here and went there and got him working, so he stayed. I was written up for coming here. I explained to my suprevisor my reason for coming to DSL Reports. I was told in these exact words "Your job is not to help the customer it is to answer the phone" I hated every second I was at that job. D'oh Homer J Yes but you guys have to understand how companies run their call centers. Usually they find assholes to put over the call center, and they want those numbers met. They don't care if you saved a 1000 customers, it's all about numbers. | |
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