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 MarkyDPremium
join:2002-08-20
Oklahoma City, OK | AOL is the devil back in the day, I worked in AOL's retention department. I got canned for posting directions on BBR on how to get PS2 Online to work with AOL DSL.
MUAHAHAHAH. Best thing that ever happened to me. You should hear some of the practices that went on in the retention department. It was despicable. AOL insisted that we keep the customers at any cost. Some people took it way too far-but I can blame NO ONE but the management.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. | |
|   CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: AOL is the devil said by MarkyD:but I can blame NO ONE but the management. I can. Don't like the job? Or the way it's run? There are other jobs in the world. | |
| | | | Re: AOL is the devil Its probably as hard to quit AOHell as it is to cancel their service | |
| | | | | Re: AOL is the devil Nah. Apparently, it's easy to quit working for AOL. Just help the customers cancel their accounts and you'll be fired in no time. | |
| | | | | | Re: AOL is the devil said by Jason Levine:Nah. Apparently, it's easy to quit working for AOL. Just help the customers cancel their accounts and you'll be fired in no time. LMFAO. I seriously laughed. Good joke there. Is it really a joke though if its the truth?  | |
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| PittsPghPremium
join:2003-08-21
Pittsburgh, PA
kudos:1 | said by Cheese:said by MarkyD:but I can blame NO ONE but the management. I can. Don't like the job? Or the way it's run? There are other jobs in the world. This is a cop out for bad management!!!! | |
| | | CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | Re: AOL is the devil said by PittsPgh:said by Cheese:said by MarkyD:but I can blame NO ONE but the management. I can. Don't like the job? Or the way it's run? There are other jobs in the world. This is a cop out for bad management!!!! No it's not, there is bad management in ALL big companies, if you don't like it, don't let the door hit ya where the good lord split ya. | |
| | |  rchandraStargate Universe fanPremium
join:2000-11-09
14225-2105 | ummm...huh? say what?
No, nothing to do with cops. Despite the seeming lack of higher brain function in that AOL rep in the audio linked to, it's the truth. You dislike the job enough, go work somewhere else. It's rather simple, actually.
I kept asking myself while listening to it (as if I too were talking to the AOL rep), "what part of 'cancel the account' do you not understand?" I would have probably followed that by, "OK, you will not be paid, no matter what. I have audio now to prove I made quite an attempt to cancel, so be not surprised when my credit card company refuses to pay you."
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English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.
Jeopardy! replies REALLY suck! | |
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wh5916
join:2006-02-09
Newport News, VA
1 edit | said by MarkyD:back in the day, I worked in AOL's retention department. I got canned for posting directions on BBR on how to get PS2 Online to work with AOL DSL. MUAHAHAHAH. Best thing that ever happened to me. You should hear some of the practices that went on in the retention department. It was despicable. AOL insisted that we keep the customers at any cost. Some people took it way too far-but I can blame NO ONE but the management. No trouble believing this at all. I was a CompuServe subscriber, AOL owned and operated, for three years, from 1999 to 2002. Was locked into a 3 year contract, in exchange for a $400 rebate, which did help pay for my first computer.
The service, though, was mediocre at best--way too many disconnects, I hated it...was counting the days until the contract was up.
I was on the phone for at least 60 minutes with a so-called "retention specialist," who tried every tactic in the book--blaming my computer, my Windows installation, the fact that I helped beta test CompuServe software for awhile (on a separate hard drive/partition, so there's no way in hell that was the cause for the disconnects), etc.. If anything, I was too polite/willing to put up with this nonsense. In a last-ditch effort to keep me, he offered to lower my monthly rate permanently, from $21.95 a month to $14.95 a month. The man could have given the service away to me, and I wouldn't have taken it. Had already signed up for an Earthlink subscription, didn't have a single disconnect in the seven days of using Earthlink before calling CompuServe to cancel, and wanted that pathetic excuse for an ISP out of my life permanently.
It was cancelled before the call was up, but only because of stubborn persistence on my part. I wouldn't recommend CompuServe or AOL to ANYONE on a bet--and their tactics on the phone are just one of the reasons.
That employee was a bit rude, out of the way, but he was a sacrificial lamb. AOL asks for this type of behavior, of that I have no doubt. | |
|  WeSRT4
join:2000-11-20
Mobile, AL | How in the hell did they know it was you? | |
| | MarkyDPremium
join:2002-08-20
Oklahoma City, OK | Re: AOL is the devil said by WeSRT4:How in the hell did they know it was you? Wasn't too hard to figure out...my screen name is Marky D...they saw my location was OKC...they narrowed it down from there.
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-Put this in your profile if you know someone who is fighting, has survived, or died from ninja attacks. | |
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