You can but I wouldn't bother. Your profile is built into two spots (I think into your account for sync rate and into the Redback). They must have missed the Redback. Happens quite often it seems.
Do you think that during the outage in February they did something to the Redback that reset my profile, because before that 3 day outage I was running PRO dsl speeds (2500kps) perfectly fine averaging about 240K down. After the outage I could still sync at the PRO speeds (3008) but could never get more than 165K down. Anyway Mr. Fixit IM'ed me for my phone number so perhaps he can perform some of his magic.
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