meehawl
join:2002-02-04
San Diego, CA | [availability] DSL Hell in Hoboken I wonder if anyone has anything positive to say about Verizon DSL in Hoboken, NJ? I spent a couple of discontented years on a cable modem connection (too many blocked ports) and decided to give DSL a chance again.
I ordered Verizon DSL on July 7th. I am still waiting. My SRD was apparently 7/27, and everal calls before that date, including one the day before, resulted in VOL representatives assuring me that things were running smoothly. 7/27 was a "drop dead final date", allegedly.
I've just spent over 2 hours today on my cellphone (hard to run Vonage over open WiFi) to *every* Verizon number listed online and in the DSLR FAQ. So far I have been alternately and conflictingly told that:
VOL thinks everything looks okay.
"Local install" didn't receive an apartment number, and has both telephoned and written to my address for clarification. Which they have not. Apparently, they are able to write to an address for which they have no apartment number. Whatever.
"There is some problem with an existing line. Or a duplicate name. Or possibly a duplicate provisioning".
and my personal fav:
"Someone called to your apartment today at 10am to provision but could not gain access". I was here, at 10am, on hold with Verizon. It has been three weeks since I moved into a new apartment. I couldn't take it any longer. I called Cablevision and got OOL setup with an old cable modem I had handy in less than 15 minutes, over the telephone. It was seductively painless.
Is Verizon DSL actually worth this kind of hassle? When I last had DSL I didn't have to use any of this PPPoE tunelling malarky. |
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 Jodokast96Stupid people really piss me off.Premium
join:2005-11-23
Erial, NJ
kudos:2 | Sounds like something wasn't updated in the system with your move. Possible Verizon was out today at 10 a.m., but to your old address? That could explain the "duplicate" issue. |
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PDXPLT
join:2003-12-04
Banks, OR | reply to meehawl
'sounds like you were trying to order DSL without a Verizon phone #? 'theoretically possible, but it can complicate things greatly. |
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meehawl
join:2002-02-04
San Diego, CA | Possibly the Worst Ordering Experience Ever To continue this saga of trying to order dry loop, a month later, after literally hours spent on hold, sometimes forwarded through 8+ Verizon operators, my SRD of 7/27 had long passed and my web status page changed to become mostly blank. I'd received a letter addressed to an incorrect apartment telling me that "phone service" was unavailable in my area. I'd been told that technicians had called to my address twice. Tech support told me my distance to the CO was 9,300 and "looked good".
Today a woman from "Customer Care" said she was handling the order. Called me twice within ten minutes to say everything had gone through, my order was finalised, and my modem was on its way.
She calls back five minutes later to say that DSL was now unavailable in my area, even with local phone service. Verizon "is unable to offer you DSL at this time under any circumstances".
What does this mean? Do I have any options besides cable internet? Has someone in Verizon just flagged this order as 'too much trouble' and not to proceed? |
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JohnAPremium
join:2003-09-16
Pittsburgh, PA |
It may mean that you are serviced from an RT that is not capable of DRY DSL, but that should work if it's on a live phone line. Could be an RT that is incapable of DSL at all. Either that or your CO is currently full, and the system is not properly rejecting orders for that CO, but there are no open slots available.
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