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| reply to HillJack56
Re: Primus DSL Usage (re-visited) This just gets better and better.
Back in November '05 when I first signed up w/Primus, I repeatedly told them I didn't need their modem package because I was going to use an old Telus DSL modem. They ended up sending me the package anyway, which I refused delivery of. I have to assume it went back to them via Canada Post.
A few weeks ago, my Student Legal rep informed me that a $175 credit had been applied to my account, bringing the balance owing (according to Primus) to $489.04, but she did not know why the credit was applied.
Fast forward to yesterday: I haven't heard from my Student Legal rep for a week, so I decided to call her. I was told that all their case workers are gone until Sept. 18th... Wonderful! I'm sure Primus and the collection agency will wait patiently for her to return.
So, I called the collection agency to inquire where the supposed "backup paperwork" is (they are in Calgary, I'm in Calgary... it shouldn't take 7+ days to mail documents). I was told they hadn't received the requested documents from Primus yet, and that I would be contacted on Monday.
So, as I have done every month or so, I decided to call Primus again and ask what they think the balance is *this* time. I was told about the $175 credit and asked what it was for... It was for the modem package and was applied July 28th?!?! Yeah, the modem package that was sent back to them IN NOVEMBER 2005! Add that to the fact that when I cancelled the service on Feb. 21st, the sent me an envelope and letter asking for thier modem back and threatening to charge me $175 if I didn't -- holy crap! -- I called them at that time and (thought) we got it straightened out.
What the hell is up with Primus? It has taken them 9 months to realize they've had the modem this whole time? Now they're claiming I owe them for long-distance service that I've never had? And the collection agency wants the original $664.04, yet Primus has adjusted that to $448? ARGH!
In all honesty, this doesn't bug me so much for what it should. It bugs me because it's taking SO LONG to get ANY information or resolution to this? Are the people at Primus REALLY THIS STUPID? Push push push, go ahead Primus. Unless a Judge orders me to pay you, you will NEVER get a single cent from me because you've once again showed me exactly how dissorganized and stupid you really are. | |
Muzzy
join:2003-01-06
Gatineau, QC Reviews:
 ·FreePhoneLine
 ·ELECTRONICBOX
·TekSavvy DSL
| For what it's worth,
We had a similar problem with Primus it was for long distance though. We had tried to switch to another provider and everytime the switch would happen Primus would automatically switch us back and bill us. After they did this twice, I wrote them a letter saying that the next time they do this I will not pay for the long distance because I do not authorise them to be our provider.... So they switched us again, when the bill came I refused to pay. They gave it to a collection agency and I just told them they can take me to court to try to collect the money since I had not authorised them to be my LD provider.
Anyway, you can let them run around all they want, they can't do anything to you and from my experience with them they will try hard but at the end they will realise that they're not gonna win.
Best of luck to you | |
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