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amishboy

join:2004-05-28
Charleston, SC

[Connectivity] Comcast Southeast (Charleston SC) - Latency incre

The past week I've noticed that my latency was WAAAAY off of what it has been. I called Comcast and the tech said, yeah I've had three or four calls recently about that, but it looks like it's an AT&T problem, so I don't know what we can do about it.

Here's my tracert; notice the problem at 12.118.120.21, which is an AT&T server - the tech said this server was indicated in the other problems... what do y'all think.

Tracing route to www.comcast.net [204.127.195.15]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms c-68-58-182-202.hsd1.sc.comcast.net [68.58.182.202]
2 6 ms 8 ms 6 ms 73.30.136.1
3 7 ms 9 ms 8 ms 68.86.144.245
4 7 ms * 8 ms 10g-8-2-ar01.charleston.sc.chrlstn.comcast.net [68.86.144.89]
5 156 ms 167 ms 157 ms 12.118.120.21
6 211 ms 212 ms 220 ms tbr2-p013901.attga.ip.att.net [12.123.20.182]
7 216 ms 215 ms 219 ms tbr1-cl13.dlstx.ip.att.net [12.122.2.89]
8 229 ms 238 ms 236 ms tbr1-cl20.la2ca.ip.att.net [12.122.10.50]
9 226 ms 224 ms 226 ms gar4-p300.la2ca.ip.att.net [12.123.222.89]
10 220 ms 221 ms 220 ms idf26-gsr12-1-pos-7-0.rwc1.attens.net [12.122.255.142]
11 212 ms 215 ms 234 ms rwcsbix12-1-4.attbi.com [63.241.85.246]
12 225 ms 224 ms 225 ms 192.168.64.73
13 225 ms 231 ms 235 ms www.comcast.net [204.127.195.15]

Trace complete.

janitor410

join:2005-04-01
Charleston, SC

Re: [Connectivity] Comcast Southeast (Charleston SC) - Latency i

your not the only one. Ive been having the same problems along with 5 or so other people that ive talked too. Its everyone in the area. Ive talked to comcast and they said they cant do anything because the hop is past there control. What do you do when this happens? I've had it since monday night. The Tech comes out and sees nothing wrong.

Quantum2k

join:2001-07-09
Charleston, SC
The WHOIS for that IP says it's AT&T's. Here's some info.

OrgTechHandle: ICC-ARIN
OrgTechName: IP Customer Care
OrgTechPhone: +1-888-613-6330
OrgTechEmail: qhoang@att.com

I guess I'll call them tomorrow and see what they can do.

Quantum2k

join:2001-07-09
Charleston, SC
I just called AT&T and they said though the IP was their's it's maintained by Comcast and for AT&T to do anything about the problems it has to hear it from Comcast.

I then called Comcast and they're demanding to send a tech to my house before they'll do anything so I'm gonna call the local office in the AM and try to talk to them. Everyone having the problem, if you can, call Comcast and let them know.

amishboy

join:2004-05-28
Charleston, SC
Please see this thread: »How do you report a bad router?

Synopsis: I called AT&T. The ATT guy thought I was from Comcast and told me that the pipe was at 85%. I then called Comcast and had it verified that this problem has been escalated to the highest level and that the national techs were looking into it.

Quantum2k

join:2001-07-09
Charleston, SC
haha great work.

jloren

join:2006-02-22
Ok...I am new at this. What is the problem, high pings? I am in Charleston, and am supposed to be getting my service Thursday.

amishboy

join:2004-05-28
Charleston, SC
I've been on my computer intermittently all day, and it seems to be resolved. Enjoy youyr connection; if you have a prob, call the local number.

janitor410

join:2005-04-01
Charleston, SC
reply to amishboy
its been fixed