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xmodcivic05

join:2004-12-07
Edmonds, WA

Getting disconnected every few minutes using Comcast.

Been happening off and one this whole week.
Any help would be appreciated.

Here is the modem log from a SB5120
Time Priority Code Message
060820223738 3-Critical R02.0 No Ranging Response received - T3 time-out
060820223711 3-Critical R02.0 No Ranging Response received - T3 time-out
060820223710 3-Critical R02.0 No Ranging Response received - T3 time-out
060820223709 3-Critical R02.0 No Ranging Response received - T3 time-out
060820223708 3-Critical R02.0 No Ranging Response received - T3 time-out
060820195832 3-Critical R02.0 No Ranging Response received - T3 time-out
060820195831 3-Critical R02.0 No Ranging Response received - T3 time-out
060820195830 3-Critical R02.0 No Ranging Response received - T3 time-out
060820134402 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
060820134400 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
060820134400 7-Information 7 I500.0 Registration Completed
060820134400 7-Information SEC: Co-Signer CVC from configuration file was verified
060820134400 7-Information B401.0 Authorized
060820134359 7-Information REGISTRATION COMPLETE - Waiting for Operational status
060820134359 7-Information 7 D509.0 Retrieved TFTP Config SUCCESS
060820134359 7-Information Registration file - downloaded
060820134358 7-Information Trying to download Configuration file ...
060820134358 7-Information 7 D507.0 Retrieved Time....... SUCCESS
060820134358 7-Information Time of day - retrieved
700101000016 7-Information 7 D511.0 Retrieved DHCP .......... SUCCESS
700101000016 7-Information DHCP - parameters acquired
700101000012 7-Information 7 T500.0 Acquired Upstream .......... SUCCESS
700101000012 7-Information Trying to register through CMTS...
700101000012 7-Information SYNCHRONIZED - 717000000 Hz , ucd 9
700101000008 7-Information Starting Ranging On Channel 9
700101000004 7-Information Downstream Locked - Collecting Upstream Information
700101000004 7-Information 7 T501.0 Acquired Downstream (717000000 Hz)........ SUCCESS
700101000002 7-Information Scanning frequency 717000000Hz
700101000001 7-Information Trying to synchronize ...
700101000001 7-Information Vendor Cold Start
060818212243 3-Critical R02.0 No Ranging Response received - T3 time-out
060818212242 3-Critical R02.0 No Ranging Response received - T3 time-out
060818212241 3-Critical R02.0 No Ranging Response received - T3 time-out
060818152425 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
060818152423 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
060818152423 7-Information 7 I500.0 Registration Completed
060818152423 7-Information SEC: Co-Signer CVC from configuration file was verified
060818152422 7-Information REGISTRATION COMPLETE - Waiting for Operational status
060818152421 7-Information B401.0 Authorized
060818152421 7-Information 7 D509.0 Retrieved TFTP Config SUCCESS
060818152421 7-Information Registration file - downloaded
060818152420 7-Information Trying to download Configuration file ...
060818152420 7-Information 7 D507.0 Retrieved Time....... SUCCESS
060818152420 7-Information Time of day - retrieved
700101000014 7-Information 7 D511.0 Retrieved DHCP .......... SUCCESS
700101000014 7-Information DHCP - parameters acquired
700101000010 7-Information 7 T500.0 Acquired Upstream .......... SUCCESS
700101000010 7-Information Trying to register through CMTS...
700101000010 7-Information SYNCHRONIZED - 717000000 Hz , ucd 9
700101000008 7-Information Starting Ranging On Channel 9
700101000004 7-Information Downstream Locked - Collecting Upstream Information
700101000004 7-Information 7 T501.0 Acquired Downstream (717000000 Hz)........ SUCCESS
700101000002 7-Information Scanning frequency 717000000Hz
700101000001 7-Information Trying to synchronize ...
700101000001 7-Information Vendor Cold Start
060818152335 5-Warning US: WatchDog: BD 0 stuck for 20 Sec (TxTime=147867E Info:0009)
060818152315 5-Warning US: WatchDog: BD 0 stuck for 20 Sec (TxTime=147867E Info:0009)
060818152255 5-Warning US: WatchDog: BD 0 stuck for 20 Sec (TxTime=147867E Info:0009)
060818152235 5-Warning US: WatchDog: BD 0 stuck for 20 Sec (TxTime=147867E Info:0009)
060818010222 5-Warning BPI: Downstream decryption error with SID 3509
060818010222 5-Warning BPI: Hw Error Interrupt with sid 3509
060817190315 3-Critical R02.0 No Ranging Response received - T3 time-out
060815150717 5-Warning US: WatchDog: BD 0 stuck for 20 Sec (TxTime=EEF06A Info:000A)
060815065828 7-Information SNMP: Working in SNMP V1/2c Only NmAccess mode
060815065826 7-Information INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
060815065826 7-Information 7 I500.0 Registration Completed
060815065826 7-Information SEC: Co-Signer CVC from configuration file was verified
060815065826 7-Information REGISTRATION COMPLETE - Waiting for Operational status
060815065825 7-Information B401.0 Authorized
060815065825 7-Information 7 D509.0 Retrieved TFTP Config SUCCESS
060815065825 7-Information Registration file - downloaded
060815065824 7-Information Trying to download Configuration file ...
060815065824 7-Information 7 D507.0 Retrieved Time....... SUCCESS
060815065824 7-Information Time of day - retrieved
060815065817 7-Information 7 D511.0 Retrieved DHCP .......... SUCCESS
060815065817 7-Information DHCP - parameters acquired
060815065813 7-Information 7 T500.0 Acquired Upstream .......... SUCCESS
060815065813 7-Information Trying to register through CMTS...
060815065813 7-Information SYNCHRONIZED - 717000000 Hz , ucd 9
060815065812 3-Critical R02.0 No Ranging Response received - T3 time-out
060815065811 7-Information Starting Ranging On Channel 9
060815065806 7-Information Downstream Locked - Collecting Upstream Information
060815065806 7-Information 7 T501.0 Acquired Downstream (717000000 Hz)........ SUCCESS
060815065804 7-Information Scanning frequency 717000000Hz
060815065804 7-Information Scanning frequency 123000000Hz
060815065803 7-Information Scanning frequency 129000000Hz
060815065803 7-Information Scanning frequency 135000000Hz
060815065802 7-Information Scanning frequency 141000000Hz
060815065802 7-Information Scanning frequency 147000000Hz
060815065801 7-Information Scanning frequency 153000000Hz
060815065801 7-Information Scanning frequency 159000000Hz
060815065800 7-Information Scanning frequency 165000000Hz
060815065800 7-Information Scanning frequency 171000000Hz
060815065759 7-Information Scanning frequency 177000000Hz
060815065759 7-Information Scanning frequency 183000000Hz
060815065758 7-Information Scanning frequency 189000000Hz
060815065758 7-Information Scanning frequency 195000000Hz
060815065757 7-Information Scanning frequency 201000000Hz
060815065757 7-Information Scanning frequency 207000000Hz
060815065756 7-Information Scanning frequency 213000000Hz

Signal Information

Downstream Value
Frequency 717000000 Hz
Signal to Noise Ratio 35 dB
QAM 256
Network Access Control Object ON
Power Level -2 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 9
Frequency 23000000 Hz
Ranging Service ID 1545
Symbol Rate 2.560 Msym/s
Power Level 57 dBmV

Anyone with any insight who can look at these figures, I would really appreiciate it if you could help me out in fixing this. Thank you.


tshirt
Premium
join:2004-07-11
Snohomish, WA
kudos:5

1 edit

1 recommendation

Your upstream power is probably too high (not supposed to go above 55)
Unless you have a loose connector or a unnessesary splitter you can remove, you'll probably need a service call to fix it.


DreamWraith
Premium
join:2004-04-07
Mount Vernon, WA

1 edit
reply to xmodcivic05
edit: ooops, wrong thread. delete this please.