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Feblor
join:2006-08-27
Wauregan, CT

Feblor

Member

Outages

Hello all,

This is my first post here. I have been loosing my connection very frequently for the last three weeks. I have tried calling the customer service number three times, but to no avail I am still having the same problem. I live in Wauregan and have had cable internet for just about five years now. I never used to have any problems until recently. I was told about a week ago by a tech named Eric that there was problems with some wires running from Rte 12 into town and that it was being worked on. Nothing improved and Thursday I called and talked with a tech named JJ and he said Nothing was wrong with my connection and I needed to have a tech come to my house. The earliest appointment I could get is Sep. 8th. I know of two other customers in town that I had convinced to get your service that are having the same problems. I don't see how this could be something with my hardware . I am hoping that one of you guy could shed some light on the situation for me. I am including my modem log from this morning in hopes it contains a clue. It has been very strange lately.

2006-08-27 05:56:52 notice Interface index:4 LinkUp
2006-08-27 05:56:52 notice Interface index:3 LinkUp
2006-08-27 05:56:52 notice Interface index:2 LinkUp
2006-08-27 05:56:52 notice SNMP COLD_START(SNMP Nmaccess mode)
2006-08-27 05:56:51 notice Cable Modem Status set to Registration Complete
2006-08-27 05:56:51 error Missing BP Configuration Setting TLV Type: 9
2006-08-27 05:56:51 error Missing BP Configuration Setting TLV Type: 8
2006-08-27 05:56:24 critical UCD invalid or channel unusable
2006-08-27 05:56:24 critical Ranging Request Retries exhausted
2006-08-27 05:56:24 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:23 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:23 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:22 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:21 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:20 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:20 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:18 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:16 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:15 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:15 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:14 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:13 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:13 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:12 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:12 critical No Ranging Response received -T3 time-out
2006-08-27 05:56:03 warning Never Found the Downstream from CMTS
2006-08-27 05:51:57 notice CM fails to find any usable upstream - Try another downstream
2006-08-27 05:51:57 critical Ranging Request Retries exhausted
2006-08-27 05:51:57 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:57 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:56 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:56 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:54 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:53 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:53 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:52 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:52 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:50 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:49 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:49 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:48 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:47 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:46 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:46 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:46 critical UCD invalid or channel unusable
2006-08-27 05:51:46 critical Ranging Request Retries exhausted
2006-08-27 05:51:46 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:45 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:44 critical No Ranging Response received -T3 time-out
2006-08-27 05:51:43 critical No Ranging Response received -T3 time-out

Hope to hear from you guys soon, Thanks
rkrenicki
join:2002-04-10
Quaker Hill, CT

rkrenicki

Member

There was an issue last night that affected all of Wauregan at about 5pm, which was resolved at approximately 7pm.

If I can get your cable modem mac address I can look into this further (or alternatively, you can call me today before 1pm, my name is Rob)
Feblor
join:2006-08-27
Wauregan, CT

Feblor

Member

here is my mac address. I have had my connection for at least an hour. I had a small "hiccup" about 20 minutes ago, but it only lasted about 30 seconds. Cross my fingers.

00:0C:41:8E:B3:FA