US Cable Support > Road Runner > [TWC] Any Queens NY Premium users with speed upgrades ???

reply to dontsleep

Re: [TWC] Any Queens NY Premium users with speed upgrades ???

I wonder if there is any hope at all for us Premium guys/gals...
I mean what's the use of paying $20 extra for 8mb's instead of 7?
They either have to give us an upgrade or terminate the Premium package because I for one (and I'm sure most others) will not wait more than one billing cycle to downgrade to standard service.

Definetly coming! Many planned maintances for the days coming, and somehow when TWCNYC is fully upgraded, I think the issues with Queens will go away.
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Who Cares? I Don't. Neither Should You.

Oh I'm sure it'll go away some day...

But in the meantime, they really did not manage our expectations. And to be fair, the service has been pretty bad for the past month and a half...for those in parts of Queens.
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Larry Seltzer larry@theseltzers.com

Yes it has been bad.In any case I have just "downgraded". if you can call minus 1mb and minus $20 a month a downgrade.My speed has just been tested at 7/512.
If by chance Premium gets a decent upload boost I will think about going back to it but for now I can't complain about saving $20 a month on my internet.

Just make sure you call it in, get a ticket number, and call back when it's over for a COMPLETE refund for the days it was out. Track it carefully. Demand the credit.

If you don't open a ticket, they probably will not credit you. You need a TWC guy at your home checking things and confirming the problem is NOT in your home, otherwise, they just won't credit you.
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Larry Seltzer larry@theseltzers.com

I am about to downgrade from Premium to standard service. Can someone confirm the speed increase has been implemented in Jamaica (11432)?

TIA...JL

It will be...but probably not yet.

No one from TWC is saying anything.
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Larry Seltzer larry@theseltzers.com