 lseltzer
join:2000-05-17
Fresh Meadows, NY | reply to Nymostwanted
Re: [TWC] Any Queens NY Premium users with speed upgrades ??? Oh I'm sure it'll go away some day...
But in the meantime, they really did not manage our expectations. And to be fair, the service has been pretty bad for the past month and a half...for those in parts of Queens.
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Larry Seltzer larry@theseltzers.com |
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| Yes it has been bad.In any case I have just "downgraded". if you can call minus 1mb and minus $20 a month a downgrade.My speed has just been tested at 7/512.
If by chance Premium gets a decent upload boost I will think about going back to it but for now I can't complain about saving $20 a month on my internet. |
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lseltzer
join:2000-05-17
Fresh Meadows, NY | Just make sure you call it in, get a ticket number, and call back when it's over for a COMPLETE refund for the days it was out. Track it carefully. Demand the credit.
If you don't open a ticket, they probably will not credit you. You need a TWC guy at your home checking things and confirming the problem is NOT in your home, otherwise, they just won't credit you.
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Larry Seltzer larry@theseltzers.com |
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 SRF26
join:2000-04-03
Jamaica, NY | I am about to downgrade from Premium to standard service. Can someone confirm the speed increase has been implemented in Jamaica (11432)?
TIA...JL |
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lseltzer
join:2000-05-17
Fresh Meadows, NY | It will be...but probably not yet.
No one from TWC is saying anything.
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Larry Seltzer larry@theseltzers.com |
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