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Anon | WARNING!!!!!!!!!!!!!! STAY AWAY FROM PSN.NET Here's my PSN experience.
I ordered a line on 04/24/00 with Mr.Tone Sharfner who was the nicest person in the world as he tried to get me to order the line. Shoot he would call me within SECONDS when I called to voice mail or dropped an e-mail.
Then it began:
04/29/00 After Mr. Sharfners 3rd phone call to me (see how he only calls when he needs your money) I finally said OK and gave him the OK for the order. He quickly charged my credit card for the service which was supposed to be FREE (yes mom taught me that nothing is free) then refunded with a rebate which is total BULL$h!t as it is from Northpoint NOT PSN.
Tone, where are you now? Since you took my money no more calls to me with status, no more calls joking about the family or any other matter involing my order. When I call Mr. Sharfner calls NOW go straight to voice with NO RETURNED PHONE CALLS. I finally get hold of him and he now tells me to deal with Sabrina who must be his puppet on a string because she will BS you all day long with promises that will never come true.
The funny part:
Local telco came out on 05/18 but how would I know as no one called me to let me know, rescheduled for 05/28 no one shows up, they reschedule for 06/06 they tell me they will return to finish but never return. I call PSN like crazy ALL WEEK LONG AND NOT ONE RETURN PHONE CALL IN 7 DAYS!!!!! Not good customer service at all!
I call Northpoint to find out they scheduled a date on 06/15 then asked to switch to saturday they say we'll get back to you if it can be done.
No phone calls lead me to believe no saturday date yet as I'm arriving at my home the telco truck is pulling away I stop him and ask if he was here for me and he answers yes but he already called it in to Northpoint and had to now leave to his next stop saying they are going to return monday.
I call PSN net 5 times that day and you will be lucky to reach anyone at all because their lines are busy 6-7 hours out of a 10 hour day and if you get lucky and hear it ring don't hold your breath as you'll be on hold for a good 20-30 minutes with either a recording saying to leave a message or sabrina will answer and tell you nothing as her computer is never working when you call.... funny how my computer never failed me yet... but this companies computers are down daily.
Well I finally woke up and cancelled the order with PSN and will go with time warner cable as they WILL give me customer support that I the paying customer deserve.
Call PSN at any time to see if you can get through, you see that you cannot. Call Tone at 1-800-887-9897 ext 2078 and see if he answers or even try Sabrina at 2076 or better yet if you have nothing to do with your time sit on hold for a good 45 minutes with the famous option 8 for customer service which does NOT serve the customer.
Last:
What kind of company is this that has complaints up the wahzoo just go to the better business bureau and they will give you a bunch of info on dealing with these folks who charge your CC# before any service is given charge you 250.00 for a line... WHY it's NORTHPOINTS LINE NOT PSN'S.
They then invest your money so they can grow while you sit and wait for a phone call.... oh yeah it ain't coming.
Bottom line is anyone who ignores this board which is a long list of complaints against PSN and orders from them will get what they deserve NOTHING!
Regards from a disgruntled DSL subscriber
PS. Tone tell us how DSL is a privilege!!!!!
I promise to make sure that I post in everymessage board regarding PSN and their terrible service so others do not make the fatal mistake I have.
PPS:
To others who claim PSN is great and all they have is a dial up CD are full of it as that has nothing at all to do with their DSL service.. if that's what you call it. | | |
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Anon | Here Here,
Congratulations, someone woke up to see that cable is a good thing. bad dsl service is widespread. I myself am a dsl tech for a major ISP (begins with Bell, ends with Atlantic  anyway. I am much more happier with my cable modem than I ever was with my free corporate dsl line. Hail to Mediaone.
Those of us who know the disadvantages of cable also know the larger disadvantages of DSL.... | |
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