Ads in my i-guide in Comcast Cable TV http://www.dslreports.com/forum/r16803774 en Mon, 09 Nov 2009 01:31:57 EDT Mon, 09 Nov 2009 01:31:57 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16846168 anon : Actually I used to click on a few of the adds when they were in the top corner on the ugly old brown guide.]]> http://www.dslreports.com/forum/remark,16846168 Tue, 05 Sep 2006 17:53:09 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16843909 jabuqua : the ads should be gone for good...mission accomplished :-)]]> http://www.dslreports.com/forum/remark,16843909 Tue, 05 Sep 2006 11:29:54 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16838985 58483323 : Oh okay, I see. ;)

Same here, they'll never get any ad clicks from me. :)]]> http://www.dslreports.com/forum/remark,16838985 Mon, 04 Sep 2006 14:50:02 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16838785 Weasel : Sorry if there was any confusion. By “that’ll never happen”, I was referring to me clicking on an ad. ;)]]> http://www.dslreports.com/forum/remark,16838785 Mon, 04 Sep 2006 14:17:31 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16838688 58483323 : Of course it'll never happen. I was just illustrating the point that ads could have been implemented much better without taking away from TV listings.]]> http://www.dslreports.com/forum/remark,16838688 Mon, 04 Sep 2006 13:58:44 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16838104 Weasel : "How are users going to be able to click on the ad though?"

Speaking only for myself - That'll never happen.]]> http://www.dslreports.com/forum/remark,16838104 Mon, 04 Sep 2006 12:00:53 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16837498 savage om : The design looks better because the advert doesn't eat up a row like the other one does.

How are users going to be able to click on the ad though?

You will still have to - at the least - dedicate the "up" button in order for people to be able to click on it- in which case we're back to square 1. I guess losing the ability to go backwards through the channels using the up button without having to first click on the ad is a little less annoying than the old design...... ]]> http://www.dslreports.com/forum/remark,16837498 Mon, 04 Sep 2006 09:49:58 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16834257 58483323 : I was actually thinking the same thing after I posted the pic. It could also go above the TV Guide logo.

But the main point is that this guide could have easily accommodated an advertisement much, much better than having to resort to taking away programming listings.]]> http://www.dslreports.com/forum/remark,16834257 Sun, 03 Sep 2006 17:17:06 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16834241 Georgiaboy :
said by 58483323 See Profile :

Exactly. If that were the case I wouldn't be as mad. I still might be a little mad but I wouldn't care as much since it wouldn't take AWAY from the actual guide.

They could easily drop the Comcast logo and put the ad there or something like that.

Here's something they could have done..
Actually, judging by the picture, one tweak can be made to your pic. The Comcast logo can be shrunk and put between the title and channel in the upper portion of the guide. The rest of your pic is agreeable to me. It just looks funny to have the C-Cast sign at the bottom like that to me.]]> http://www.dslreports.com/forum/remark,16834241 Sun, 03 Sep 2006 17:13:06 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16833951 58483323 : Exactly. If that were the case I wouldn't be as mad. I still might be a little mad but I wouldn't care as much since it wouldn't take AWAY from the actual guide.

They could easily drop the Comcast logo and put the ad there or something like that.

Here's something they could have done..
Click for full size
]]> http://www.dslreports.com/forum/remark,16833951 Sun, 03 Sep 2006 16:03:12 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16833876 Weasel : If they want to show the ads, why not move the time and TV Guide logo to the strip below the last displayed channel, lose the Comcast logo (anyone here NOT know the service is provided by Comcast?), and stick the ads in the upper left corner?
They get the ads and we don’t lose the bottom 2 channels in the guide.
I think the ads suck big time and should not be there at all, but if they are going to be there, at least this way the functionality of the guide is not compromised.]]> http://www.dslreports.com/forum/remark,16833876 Sun, 03 Sep 2006 15:50:30 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16833558 anon : My guess with the primetime thing is because they don't want to intrude on the folks 24/7 ... the whole thing you guys are complaining about. Make sense? Plus if you look at em you see that again .. they aren't ads for clothes, computers or anything like that but for comcast services and such .. plus the tips and tricks for to use those services. Plus if you had the option to turn it off then those same people who don't know how to use their equipment or services could turn it off and again call in when they couldn't figure something out .. tying up the phone lines so you would again have to wait on hold for a good long time to get your "cable is out" or whatever resolved. I really don't think its such an intrusion as everyone seem to be making it out to be. ]]> http://www.dslreports.com/forum/remark,16833558 Sun, 03 Sep 2006 14:43:04 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16831258 58483323 : Good point. If this is TRULY to "help" us customers than there should be an option to turn off the "help" if we're already informed of the service.

But of course they're not trying to "help" us, it's just an excuse for ADs. They throw in a "helpful" tip just so they can tell their customers that this is to help them. If there were ALL ads (instead of 2 out of 3 being ads), what would they tell their customers? They surely couldn't tell them that this is a new "feature" to help them.

Comcast surely must think we're stupid if they think we'll buy that.

And another point, I guess people only need "help" during primetime, huh?]]> http://www.dslreports.com/forum/remark,16831258 Sun, 03 Sep 2006 00:54:11 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16830047 anon : For this whole "the ads are there to help" argument, that's fine with me, just as long as they give those of us who don't want these "helpful tips" an option to TURN THEM OFF.]]> http://www.dslreports.com/forum/remark,16830047 Sat, 02 Sep 2006 20:31:10 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16829693 savage om :

. But since they aren't you really can't complain. Like I said in an earlier post, after awhile you won't even notice the banner.


You act as if people eventually desensitize themselves to ads, but fail to realize that there is huge thriving market created on devices/applications that eliminate ads. I say 'thriving' as an indication that there are a significant-huge number of consumers that hate the ads enough to the point of actually paying money to get rid of them.
People download spyware removers, pop-up blockers, and this is one of the reasons people subscribe to TIVO/PVR.

Someone used the analogy of magazine adverts earlier- OK - lets say you favorite magazines decided to put a big "brought to you by Mello Yello" logo over one of the boobs in every centerfold picture (remember- this isn't a separate page in the magazine- this is placed somewhere that forces you to look at it and removes a bit of functionality). Sure, you can still see the other boob, but wouldn't you want to get a different magazine?]]> http://www.dslreports.com/forum/remark,16829693 Sat, 02 Sep 2006 19:07:15 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16829674 drchud : and as far as being bombarded by commercials every 10 minutes, that is the beauty of a dvr! 30 sec skip is the miracle button. for this reason alone, I never watch my programs at their start time. i begin watching about 15-20 mins into them so i can skip all the commercials.]]> http://www.dslreports.com/forum/remark,16829674 Sat, 02 Sep 2006 19:03:37 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16828882 58483323 : If this was purely for helping the customer than Comcast could simply make a help channel or make a "Help" button in the guide which would take you to the HELP section in On Demand. If this was PURELY to help the customers than Comcast would have done something else.

And of course Comcast gets paid by these channel operators to advertise their channel.

Also, if this was PURELY for helping the customer than how come there's more channel ADS than "help" tips?]]> http://www.dslreports.com/forum/remark,16828882 Sat, 02 Sep 2006 16:08:01 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16828835 anon : Me2000, Do you really think they would put this banner ad with the tips and stuff for no reason? If you stop to think about it they most likely get tons of emails, calls, and stuff on how to use their services from people who are to lazy to take the time to go through their menu, manual or website to look it up themselves. This sounds like a way for them to get the silly calls and stuff to slow down and leave room for the serious calls like "my cable is out" calls so people don't have to wait intheir phone cue for hours to get help. There would have to be a logical explaination for it. And if they are only showing comcast and network ads, and not ads for cars and stuff then most likely that could be the reason. From the sounds of the thread they are not showing ads for cars houses etc. So technically the banner isn't really an ad. Besides which, when you tune into a channel you see the network logo in the corner, every 10 mins you get a commercial. So if they were showing ads for businesses then you would have a valid point. But since they aren't you really can't complain. Like I said in an earlier post, after awhile you won't even notice the banner. ]]> http://www.dslreports.com/forum/remark,16828835 Sat, 02 Sep 2006 15:58:06 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16826273 anon : Well I guess I won't have to cancel my Comcast...yet... :D

Great job on giving feedback everyone, seems like we had some impact.]]> http://www.dslreports.com/forum/remark,16826273 Sat, 02 Sep 2006 01:48:26 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16825039 58483323 : :D :D

Dear ****,

We appreciate your positive comment! We value knowing that you appreciate our service and thank you for taking the time to contact us with your feedback. We hope you continue to enjoy your Comcast Video Service.

Thank you for choosing Comcast.

Sincerely,

Wil
Comcast Customer Care Specialist
**************************************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.
**************************************************

People, send graditude emails. PREVENT it from happening again!]]> http://www.dslreports.com/forum/remark,16825039 Fri, 01 Sep 2006 21:36:47 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16825021 drchud : I too sent an email expressing my graditude toward Comcast's willingness to listen to us. It is good to know that they are willing to give up advertising money to satisfy us. I am very pleased with Comcast's decision.]]> http://www.dslreports.com/forum/remark,16825021 Fri, 01 Sep 2006 21:32:03 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824980 comcasticguy : I can confirm that as it stands right now, all banner ads have been pulled nationally. As you can see, Comcast does in fact listen to their customers and does appreciate all of the feedback.

Thanks]]> http://www.dslreports.com/forum/remark,16824980 Fri, 01 Sep 2006 21:24:24 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824618 58483323 : Exactly! I don't see any ads! :D But if they do come back, it's back to bitchin'!

Just sent this thank you to Comcast:

I'd like express my graditude in regards to the decision to stop showing the annoying ads in the program guide. I noticed they're not popping up tonight and I couldn't be more pleased and satisfied.

It really is great that Comcast IS listening to their customers and they actually care for them. Speaking in behalf of everyone, we appreciate the decision of taking the ads off. And we appreciate that Comcast actually listens to us, which is so hard in a world ruled by corporations. Please send this good note up to the powers at be so they can feel good about their recent decision. It's always much better to have satisfied customers than have unsatisfied customers, even if it means losing out on a little ad revenue. :)

Thank you.]]> http://www.dslreports.com/forum/remark,16824618 Fri, 01 Sep 2006 20:17:43 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824606 drchud : someone over on the comcast.net forums just posted this:

Just recieved this reply from Comcast:

Dear Robert,

I apologize for the frustration you have experienced concerning the banner ads. Due to customer feedback regarding the banner ads that were recently added to the on screen guide, we have decided to suspend them for the time being. The guide should now look the way it did prior to those ads appearing.

Thank you for your patience and understanding. If you have any more questions feel free to reply to this e-mail.

Thank you for choosing Comcast.

Sincerely,

Barbara

Comcast Customer Care Specialist

Maybe all the bitching did work after all!]]> http://www.dslreports.com/forum/remark,16824606 Fri, 01 Sep 2006 20:15:50 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824578 Kylemaul : YeaH, here's my version of polite, you c&^&s&^%%&& f&^**( a^% S0*-o%-a-b&^%^ shill. Go S#@$$ y&^%&^%&^% y(*&^& m&^%^&0-f&^%$$#. Tell Concast they can k*&^% m*%^ f*&%^&^% a&%$ y*&^ L&%$-b*&^%*% F*&^*-fI&^&.]]> http://www.dslreports.com/forum/remark,16824578 Fri, 01 Sep 2006 20:12:15 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824523 Kylemaul : Hmmm..now if only I can get rid of the 'features' referred to as 'commercials' TV might actually be worth a dime.]]> http://www.dslreports.com/forum/remark,16824523 Fri, 01 Sep 2006 20:01:15 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824311 drchud : got the same canned response just now and sent out a reply:
Please dont insult my intelligence. You are not trying to educate your customers about parental controls and the search functions. Isnt there already a spot within the menu or VOD that has a help section? Didnt all customers get the nicely printed booklet with their digital box which clearly explains how to do everything? Do you think customers really need to know what shows are playing on Animal Planet? Are we that stupid that we cannot access help section on the box itself? Are we too stupid to know how to read the booklet that came with our digital box? Are we unable to check the guide ourselves to see what is showing on Animal Planet? This canned response is the SAME EXACT one posted on forums all over the internet by other irritated comcast customers. At least show some genuine interest in hearing us and responding to us. Do you really think a majority of your customers actually LIKE these ads? Absolutely NOT! Many customers i have spoken to dislike them but arent going to really do anything about it since they believe they cant. And Comcast is banking on this: that the average user WILL dislike them but won't put up much of a fight over them. And in the end Comcast wins because they made money for running companies ads and not many customers complained or cancled. I also wonder how long it will be before we start seeing ads for products instead of "helpful tips" or promotion of a show. Face it, your marketing department knows for a fact that if all customers were asked "Do you like the new banner ads in the guide?" that a vast majority would say they do not like it. Do they really think that customers actually like them? Of course not! It is obvious that Comcast is out to make a buck with little regard to what customers truely like or dislike!]]> http://www.dslreports.com/forum/remark,16824311 Fri, 01 Sep 2006 19:32:04 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824210 58483323 : There's no ads so far.. they should be on considering it's primetime (6 p.m.-9 p.m. CST).

See, complaining does work! :)]]> http://www.dslreports.com/forum/remark,16824210 Fri, 01 Sep 2006 19:17:26 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824140 drchud : From day one when this crap started and I saw ads for channels like history, TLC, Animal Planet, I realized then these ads were only a precursor of things to come. Like they rolled out these ads which arent too bad. Then down thet road they will suddenly start throwing in ads for products. Eventually, the "tips" and channel ads will be dwarfed in comparison to the product ads.]]> http://www.dslreports.com/forum/remark,16824140 Fri, 01 Sep 2006 19:03:45 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16824120 58483323 : It's just so darn sickening that they're trying to deceive and FOOL their customers into thinking they're trying to "help" us.. they throw a tip ad in there just to make an excuse. You ALL know they're doing this to make more money off of us and it's DISGUSTING, absolutely DISGUSTING.

Comcast is a horrible, horrible unethical company that doesn't give a damn about any of its customers.

For those that are defending Comcast.. that's pretty sad. Comcast is looking to make tons of money off of this and they will. These ads are UNavoidable. Their millions of digital customers will be FORCED to see these ads.

Comcast is willing to dissatisfy their customers just to make a quick buck. Everytime I see one of the those ads my interest for watching TV disappears. If this keeps on continuing I will SERIOUSLY consider an alternative to TV.

Pfft, you would think $120+ on video services alone would be enough for them!]]> http://www.dslreports.com/forum/remark,16824120 Fri, 01 Sep 2006 19:00:13 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16823807 anon : I was listening to a radio show once.
The host was watching two different feeds of the same game.
The USA feed had all sorts of flashy graphics, banners,
screen crawlers etc. etc. and the announcers were constantly
yapping never shutting up once. I'm sure there was a soccer
game in there somewhere......
On the non-USA feed, all you had was a small banner across
the top with the score, the announcers would shut up for a
few minutes at a time, and people would just enjoy watching
the game. Wow, what a concept. Watching the GAME.
If a team scored, the announcer (not announcers) would
tell you which one.
We already have enough advertisements yammering for our
attention on a daily basis, enough to fill a library book
10 inches thick. If Comcast starts doing this ad thing here
in WA, I'll definitely complain. I'm paying them to provide
me with the channels I want to watch, and the guide that
tells me what's on, not 'helpful hints' or advertisements.
It doesn't take a rocket scientist to figure out how to
change a cable channel. I'm glad at least my living room
television has no box. No guide to clutter things up.
I mainly watch the news on that one anyway so why would I
need a box? I think Comcast is going to hear a lot more
complaints on this. The guide software is written by
Microsoft if I'm not mistaken, and we all know just how
reliable their software is. I just want to watch television.
If Comcast can't understand that, then I can get local
channels in HDTV over the air.

--Deeply Shrouded & Quiet]]> http://www.dslreports.com/forum/remark,16823807 Fri, 01 Sep 2006 18:02:24 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16823544 anon : Looks like I'm going back to satellite...this is a slap in the face from comcast. Good riddance.]]> http://www.dslreports.com/forum/remark,16823544 Fri, 01 Sep 2006 17:21:19 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16823515 BarneyBadAss : It's wonderful Comcast can "FIX" this problem, but for the past 2 months they haven't been able to correct my pixilation issue.

They think these stupid adds are going to educate the consumer? I guess they put them up in hopes that the folks leave the TV on for the dogs; cats; birds; fish and other pets enjoyment.

I can hardly wait for FIOS TV then I'll be rid of Comcast.

Don't bother trying to talk w/customer service re: TV problems. They just don't get it. All they can do is roll a truck.

Hey, here's an idea:

Everyone call and complain to the CSR's about this odd stuff on the bottom of the screen when you look at the channel guide. Have them roll a truck to fix it. :D

I'm so flipping fed up I can hardly stand it anymore.
--
---Barney]]> http://www.dslreports.com/forum/remark,16823515 Fri, 01 Sep 2006 17:15:36 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16823386 Priebles : Check this out...
»philadelphia.craigslist.org/med/···922.html

Looks like Comcast is looking to hire an Interactive Advertising Producer for $33K to clutter up our screens with Car Dealer Ads, Hair Thickening Gels, Vacation Condos, and whatever else they can get companies to pay for. Animanl Planet is just the start. ]]> http://www.dslreports.com/forum/remark,16823386 Fri, 01 Sep 2006 16:48:51 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16823314 anon : So you state that 99.999% of Comcasts users base hates the information provided on the bottom of the guide. Can you please show me you source on these numbers? And don't quote this site. Half the people here just post to post.

These aren't ads for Viagra or Chevy's it is information on programing that Comcast offers and services they provide.

BTW. Here are some more benefits you get with Comcast besides information on the i-guide.
Good entertainment for my dollar. (How much does it cost to go to a movie or take you family to a sporting event.) Now times that by 7x24.
The ability to watch a number of ML baseball or college football games without having to fly across the country.
3000 hours of VOD programming provided free with your subscription
Signal not cut off during the day or in the early evening but during the hours of 1:00 am to 6:00 am when a majority of people are sleeping.

Did you want cheddar or Brie?]]> http://www.dslreports.com/forum/remark,16823314 Fri, 01 Sep 2006 16:37:59 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822984 Georgiaboy :
said by AnonMe :

I dont know why people are actually defending comcast over this. If you enjoy watching ads then shut your trap. This thread is for 99.999% of comcasts userbase that is tired with the ever encroaching ads into our living room and entertainment lifestyle. I pay good money to comcast for tv service. Now if comcast (and their shills) feel like I should just put up with a significant degradation in service then you bet I will have no problem switching to satelite.

BTW: Heres some more benefits you get with comcast besides their ads:
High monthly prices
Poorly encoded on demand movies (at least if they are free)
Cut off signal in early morning hours
Yeah, but the thread wasn't really made to serve that purpose. I made it to spur the topic as I had also have received them. I knew that there were going to be complaints, but that's not what the thread is really about. I am indifferent over the fact that vthey are "ads". I simply hate the fact that they can cause problems with my DVR. If they had better placement or interconnection with the guide, I probably wouldn't complain that much.]]> http://www.dslreports.com/forum/remark,16822984 Fri, 01 Sep 2006 15:39:10 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822952 Georgiaboy :
said by GuyInCanada :

I have no idea why you folks are so upset over this. I live in Canada and our cable company up here has had the same thing for years. They only appear during prime time and they don't display ads for other companies. They are just tips and tricks to educate you on your services, and channels. Or show you what services are available to you through your cable company.

I don't even see the ad bar anymore. I'm so used to it that its like its not even there anymore. Besides which you don't pay for the guide. Its free with your package. So why get upset about it? I've been reading this thread and we pay WAAAAY more for our cable up here for less channels. All you guys are doing is screaming about something that really isn't worth screaming about. (getting a vision of fussy children throwing a tantrum cause they didn't get the exact version of toy they wanted).

You folks really need to calm down. It looks from the sounds of the way you guys are talking and the responses your getting from the cable company that it is there to stay. And switching to cable won't help either cause guess what? They have the same thing too.
I sort of agree, but it does cause trouble with the DVR.]]> http://www.dslreports.com/forum/remark,16822952 Fri, 01 Sep 2006 15:34:48 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822872 tylert120 : The appeared the other night here in the 'Burg, but have since disappeared. They were only there for like 5 minutes, then I check back and.. poof! they were gone. Maybe they were testing them? There was one for the History Channel and another featuring Comcast's parental controls.]]> http://www.dslreports.com/forum/remark,16822872 Fri, 01 Sep 2006 15:20:36 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822416 anon : I dont know why people are actually defending comcast over this. If you enjoy watching ads then shut your trap. This thread is for 99.999% of comcasts userbase that is tired with the ever encroaching ads into our living room and entertainment lifestyle. I pay good money to comcast for tv service. Now if comcast (and their shills) feel like I should just put up with a significant degradation in service then you bet I will have no problem switching to satelite.

BTW: Heres some more benefits you get with comcast besides their ads:
High monthly prices
Poorly encoded on demand movies (at least if they are free)
Cut off signal in early morning hours]]> http://www.dslreports.com/forum/remark,16822416 Fri, 01 Sep 2006 14:10:32 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822214 anon : Correction: Switching to dish won't help either cause they have the banner ad as well.

But I would like to add .. Good luck if you swicth over to dish for something that silly. Cause your gonna be under a contract if you go to dish and you will be stuck with it and the banner ad.]]> http://www.dslreports.com/forum/remark,16822214 Fri, 01 Sep 2006 13:38:47 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822181 anon : I have no idea why you folks are so upset over this. I live in Canada and our cable company up here has had the same thing for years. They only appear during prime time and they don't display ads for other companies. They are just tips and tricks to educate you on your services, and channels. Or show you what services are available to you through your cable company.

I don't even see the ad bar anymore. I'm so used to it that its like its not even there anymore. Besides which you don't pay for the guide. Its free with your package. So why get upset about it? I've been reading this thread and we pay WAAAAY more for our cable up here for less channels. All you guys are doing is screaming about something that really isn't worth screaming about. (getting a vision of fussy children throwing a tantrum cause they didn't get the exact version of toy they wanted).

You folks really need to calm down. It looks from the sounds of the way you guys are talking and the responses your getting from the cable company that it is there to stay. And switching to cable won't help either cause guess what? They have the same thing too. ]]> http://www.dslreports.com/forum/remark,16822181 Fri, 01 Sep 2006 13:32:57 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16822152 cypherstream : No ads in our area yet (thank god). I think Service Electric Cablevision (2 minute drive from my house) has ads on their I-Guide. It's definitely an I-Guide thing. Check out this flash demo of the I-Guide:

»www.i-guide.tv/A23/index.html

Skip the intro, but then you'll see an ad right there on screen. Notice how the quick menu slides up from the bottom of the screen though, kind of like the cool animations in the Passport guide. Wish mine slid into view, does anyones animate like that? I'm using a DCT-6412
S/W Ver: 71.44 -1203
Firmware: 09.19
In the Cable box setup menu goto configuration (select to display). On this menu is where I got that information. If you push the FAV button here you'll get in even more detail. For instance the next screen says "No Registerd ClickStream Application Clickstream Logging: Disabled". Do you think ClickStream is part of the ads? A few pages later I get this
Software Version: 7140
Memory Size: 1310000

Is this I-Guide A23? No where does it have the version number in that kind of format.]]> http://www.dslreports.com/forum/remark,16822152 Fri, 01 Sep 2006 13:27:04 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821887 macrospect : Hah, you wanted to be educated just listen to the annoying BS they insert when you are in the OnDemand menu. I guess they didn't realize that, or too many people mute those annoying ads.

So far so good here in PA, no ad's yet!]]> http://www.dslreports.com/forum/remark,16821887 Fri, 01 Sep 2006 12:41:06 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821859 anon : Waaaaaaaaaaaaaaaaaaaa!!!!!

I have some cheese for that whine.

Ignore it.

Hit the page up and down button.

Hit the onscreen guide and you don't see it at all.

I want them to get rid of the picture in the top right part of the screen and show me 10 lines.

No on second thought I have a 52" tv. I want 50 lines. And I don't care about you people that can't read the text. I can and I'm the most important person in the world.

Disconnect and get a dish.

Get a life. This isn't a big deal.]]> http://www.dslreports.com/forum/remark,16821859 Fri, 01 Sep 2006 12:36:55 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821641 Comcablrtl : The ads are here to stay, but they will only be on during prime time...for now. Future releases of the guide may have an on/off toggle, but it's not likely. The current ads are an attempt to educate customers on services offered by Comcast. They will link to parental controls, OnDemand, and much more. Personally, I don't think it's a big deal. ]]> http://www.dslreports.com/forum/remark,16821641 Fri, 01 Sep 2006 12:06:13 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821518 celeritypc :
said by judgesmails See Profile :

Celerity, if my Comcast subscription cost what a newspaper cost, I wouldn't mind seeing the ads all over the programming guide.
I pay way too much to see a movie but still get bombarded by ads. If I go to a Clearview Cinema (owned by Cablevision) I get ads for all of Cablevision's (IO) products as well even though they aren't available to me.

Now, from what the response you got from Comcast says, the ads aren't even real ads at all but rather promos for Comcast's features or programming that you may or may not get. I don't see this as an intrusive use of the guide. I actually kind of expect they would do such a thing. What would upset me is if I was seeing ads for outside products (not Comcast's.)

Once again, I think there are bigger fish to fry.]]> http://www.dslreports.com/forum/remark,16821518 Fri, 01 Sep 2006 11:45:28 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821469 Bobby_Peru :
said by savage om See Profile :

I tried calling Comcast last night, and nicely asked if there were a way to disable the ad bar (as opposed to registering a complaint to get rid of it altogether). ...

If Comcast doesn't want to get rid of the bar, why not put a toggle in the "guide setup" menu that allows users to turn it off? The advert obviously annoys some of the subscribers (like me), so an on/off toggle would be a descent compromise.
Still Adelphia here, but been following this thread. This is a very good suggestion, and perhaps one that should be considered to be included in all subsequent communications with Comcast related to this new "feature".

It is also one that will quickly put to the test the truthfulness and veracity of Corporate justifications such as "help educate educate ... about the value of Comcast .... These ads provide tips and instructions on how to use certain features ..". ;) Good luck!
--
How to Secure (and Keep Secure) My (New) Computer(s): A Layered Approach]]> http://www.dslreports.com/forum/remark,16821469 Fri, 01 Sep 2006 11:37:55 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821450 markofmayhem : Well, if they're here to stay, then put them back on the left just like the older guide. This is the first guide that doesn't offer a "channel only" column. The older guide required you moving left to access the ads. This guide puts them right where the channels are. I'll get used to it, just like $3 a gallon gas, but I don't have to be quite! :)

I sent my complaint as well.]]> http://www.dslreports.com/forum/remark,16821450 Fri, 01 Sep 2006 11:34:53 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16821028 judgesmails : Celerity, if my Comcast subscription cost what a newspaper cost, I wouldn't mind seeing the ads all over the programming guide. As it is, I DISH out quite a bit of money to rent the box, HD, and cable channels.

Ads are ok if they are unobtrusive and can be ignored by choice. As the guide-ads are set up now, they detract from the guide itself and are unavoidable as you scroll down.

My complaint sent.

---------------------------------
Canned response received...and replied to...
---------------------------------

Don’t I already pay to rent the cable box and service? And now I have to deal with ads?

Let's not call this "educational" advertisement...just because you throw a parental control notice in there. If I wanted to find out about controls I'd go to that section of the menu...

Its really annoying and in the way as one scrolls through the guide (which is already a pain to use when compared to other service providers). Maybe placed in another spot they would be less obtrusive, but as it is now, they are bad enough to get me to write you a complaint, follow up with an email, and wait for a real response.

-----Original Message-----
From: Online Support - New England [mailto:more_info@cable.comcast.com]
Sent: Friday, September 01, 2006 10:33 AM
Subject: Re: Systems of Massachusetts - Comcast Cable Television (KMM22356644V21145L0KM)

Dear **,

Thank you for taking the time to write us.

I understand you have some concerns regarding the banner ads now appearing on your Interactive Program Guide (IPG).

Comcast is using our technology to educate our customers about the value of Comcast Digital Cable service. The banner ads you are seeing on your guide provide tips and instructions on how to use certain features, like Parental Controls and Favorites. They also promote various programs that are in your regular channel line-up, and provide you with the option to easily set a reminder or recording, tune directly to the program, see other show times, and perform the other functions available on the program information screen.

You will not be charged for view details of any banner ad. The banners simply lead you to information on programs that may be of interest to you. You will only be charged if you order a program with an associated charge - for instance, a Pay Per View or ON DEMAND program or movie.

If you would like to scroll through your television listings without highlighting the ads, use the Page Up and Page Down buttons on your remote.

Comcast is planning to continue showing these ads, however, we do appreciate you sharing your point of view. It is our goal to make sure your Digital Cable television experience is as valuable to you as possible. Thank you for your feedback. I will be happy to share it with the Comcast team that is working on these ads.

Thank you for the opportunity to assist you. If you need further assistance with any of your Comcast services please reply to this email and we will be happy to assist you. Thank you again for choosing Comcast we appreciate your business. To visit our local support page including links to contact us via Live Chat, as well as many downloadable forms,and FAQ pages, please visit: »www.comcast.com/nesupport/

Did you know that Comcast offers its customers a variety of free benefits? These include McAfee Antivirus, Firewall and Privacy software as well the Comcast tool bar that lets you take Comcast.net with you while you surf, and the Desktop Doctor to help you restore lost settings...plus much more, please visit »www.comcast.net/downloads/ to see all of the extras that we provide.

Sincerely,

Faith

Comcast Electronic Customer Care - New England]]> http://www.dslreports.com/forum/remark,16821028 Fri, 01 Sep 2006 10:31:31 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16820898 savage om : .........]]> http://www.dslreports.com/forum/remark,16820898 Fri, 01 Sep 2006 10:07:41 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16820673 celeritypc : First, let me say that my I-guide does not have ads in it.

Having said that, I still don't understand what all the furor is about. Ads seem to be a part of life now. If I were to use the logic of many who posted here (those who would terminate Comcast subscriptions), I would never buy a newspaper or magazine, go to a movie or ride the bus or subway. All of these things are things I pay for yet are subjected to advertisements.

It would be one thing if the total functionality of the guide was destroyed but I don't believe this is the case based on what I have seen the ads look like.

Might I suggest you folks turn your attention to more pressing matters with your cable service like HD channels, the ridiculous cost of RSNs and customer service.]]> http://www.dslreports.com/forum/remark,16820673 Fri, 01 Sep 2006 09:21:21 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16820452 savage om : I tried calling Comcast last night, and nicely asked if there were a way to disable the ad bar (as opposed to registering a complaint to get rid of it altogether). They said there was no way...........well, more accurately, the customer service guy said "Hmmmm- let me go check" and came back a couple of minutes later saying he was unable to find a way.

If Comcast doesn't want to get rid of the bar, why not put a toggle in the "guide setup" menu that allows users to turn it off? The advert obviously annoys some of the subscribers (like me), so an on/off toggle would be a descent compromise.]]> http://www.dslreports.com/forum/remark,16820452 Fri, 01 Sep 2006 08:16:15 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16820387 patspub : So far I haven't seen these "AD's" on my guide in Northeast Philly. Are these "AD's" popping up because of the "I-Guide Updates"? Also are these "Ad's" popping up only on DVR or HD boxes or all digital boxes?]]> http://www.dslreports.com/forum/remark,16820387 Fri, 01 Sep 2006 07:47:39 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819767 drchud : me2000, that is the exact reply i got from them the first email i sent out via teh contact us form on their web page. since then i have sent out 3 emails to:
Lori Lego
Senior Director, Executive Support
215-665-1700
ESL_corp@cable.comcast.com
I have yet to get any response from her.]]> http://www.dslreports.com/forum/remark,16819767 Fri, 01 Sep 2006 03:40:42 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819941 drchud : someone posted another email address to complain to over on the comcast.net/forums
ecareonline_atl@cable.comcast.com
Also some interesting replies they got from their complaints wizbert posted:
Thank you for contacting us regarding your Comcast cable service.

These ads are a way we can help educate all of our customers about the value of
Comcast digital cable service. These ads provide tips and instructions on how to
use certain features, like Parental Controls and Favorites. They also promote
various programs that are offered ON DEMAND or in your regular channel line-up.
Through ads for these programs, you can set reminders or record shows that
interest you.

Comcast is planning on continuing to show these ads to help educate our
customers about the value of Comcast digital cable service. As always, we
appreciate you sharing your point of view, as it is our goal to make your
digital cable television experience as valuable to you as possible. Thank you
for this feedback. I will be happy to share it with the Comcast team that is
working on these ads.

Thank you for choosing Comcast.

Sincerely,

Tina
Comcast Customer Care Specialist]]> http://www.dslreports.com/forum/remark,16819941 Fri, 01 Sep 2006 02:35:34 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819848 drchud : Since they like dishing us their canned response, someone gifted with words should wirte a canned COMPLAINT we can all email 100 times a day. lol]]> http://www.dslreports.com/forum/remark,16819848 Fri, 01 Sep 2006 02:02:11 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819409 58483323 : I understand that. But they ALREADY have a uniform canned response for this issue so they must be receiving a lot complaints.]]> http://www.dslreports.com/forum/remark,16819409 Fri, 01 Sep 2006 00:07:31 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819385 Daniel8802 : I'm still not getting any in south jersey, *Knocks on wood!*]]> http://www.dslreports.com/forum/remark,16819385 Fri, 01 Sep 2006 00:03:33 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819383 Georgiaboy :
said by 58483323 See Profile :

»www.avsforum.com/avs-vb/showthre···86&pp=30

Just shot off this email:

I would like to express my EXTREME displeasure in your Digital Cable service at the moment. The ads that started popping up in the guide a few days ago ANNOY your customers. I saw a message board with 138 posts of complaints and threats to switch to satellite. Satellite doesn't make their loyal customers suffer through ads. I'm actually considering satellite service as well. I REFUSE to take this from Comcast. I already pay over $120 in video services alone just to be subjected to advertisements? Where's my discount for viewing ads? Usually when people have to suffer with ads they get compensation or use of a service for free. I want my compensation or take the ads off.

Please forward this to someone that can actually do something about this. You have many, many dissatisfied customers that WILL leave Comcast for satellite because they do have the option to view their programming guide without ads with satellite service. This most certainly isn't COMCASTIC. And please do not tell me this is a new feature. This is most certainly NOT a feature. You (Comcast) is just trying to milk your customers, which already pay through the nose, for every cent they have.

I suggest that you Comcast remove these horrible, despicable advertisements from your service ASAP. Your customers are furious! And most are more than willing to switch to satellite... this just may have been the straw that broke the camel's back.

Here's the message board I'm speaking of.. full of complaints: »Ads in my i-guide

Again, please forward this to someone that can do something about this.

Thank you.

REMEMBER, keep sending in those emails and even call if you're so inclined! We can't let them believe this is acceptable.
Keep in mind that this is a message board with very informed members. I don't think that many general subscribers(unless they have DVRs in which ads may cause problems) care this much about the situation. It may be slightly annoying to general subscribers, but I doubt it is enough to make them switch. And speaking of VRN, I hope it is very interactive, and it would inspire C-Cast to be more sat-like(made up term)and , in particular, re-establish the help channel. You know, Dish and Directv have a specific channel that displays all information on how to use the guide, pay bills etc. Comcast did have this channel with the guide that was out before the tan one.(it was in the 500s channel range here, had like 3 of with the same content) These types of channels often appear right before the release of a new guide also, and go away afterwards.(they display how to use it and such, last year it was basically a video tape displaying i-guide here, you could even see them rewinding it and stopping it lol)
This may be more convenient than going through On Demand b/c On demand may not be that reliable, especially after a new guide is released to an area.]]> http://www.dslreports.com/forum/remark,16819383 Fri, 01 Sep 2006 00:03:05 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819373 58483323 : I got a better response! (AND boy was it quick!)

Dear *****,

Thank you for contacting Comcast Cable Service regarding your programming options. As always, we appreciate your sharing your point of view, as it is our goal to make your digital cable television experience as valuable to you as possible. Thank you for this feedback. I will be happy to share it with our regional management team. Should you require additional assistance regarding Comcast products and services, billing and or repair please call our Chicago Customer Care Center on their toll free number, 1-866-372-4215.

Thank you for choosing Comcast.

Sincerely,

Maurice
Comcast Customer Care Specialist
**************************************************
The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited.
**************************************************]]> http://www.dslreports.com/forum/remark,16819373 Fri, 01 Sep 2006 00:01:19 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819220 58483323 : »www.avsforum.com/avs-vb/showthre···86&pp=30

Just shot off this email:

I would like to express my EXTREME displeasure in your Digital Cable service at the moment. The ads that started popping up in the guide a few days ago ANNOY your customers. I saw a message board with 138 posts of complaints and threats to switch to satellite. Satellite doesn't make their loyal customers suffer through ads. I'm actually considering satellite service as well. I REFUSE to take this from Comcast. I already pay over $120 in video services alone just to be subjected to advertisements? Where's my discount for viewing ads? Usually when people have to suffer with ads they get compensation or use of a service for free. I want my compensation or take the ads off.

Please forward this to someone that can actually do something about this. You have many, many dissatisfied customers that WILL leave Comcast for satellite because they do have the option to view their programming guide without ads with satellite service. This most certainly isn't COMCASTIC. And please do not tell me this is a new feature. This is most certainly NOT a feature. You (Comcast) is just trying to milk your customers, which already pay through the nose, for every cent they have.

I suggest that you Comcast remove these horrible, despicable advertisements from your service ASAP. Your customers are furious! And most are more than willing to switch to satellite... this just may have been the straw that broke the camel's back.

Here's the message board I'm speaking of.. full of complaints: »Ads in my i-guide

Again, please forward this to someone that can do something about this.

Thank you.

REMEMBER, keep sending in those emails and even call if you're so inclined! We can't let them believe this is acceptable.]]> http://www.dslreports.com/forum/remark,16819220 Thu, 31 Aug 2006 23:37:41 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819186 58483323 : I really don't care if the new VRN guide will have ads or not because it's supposed to be extremely nice and feature rich. All that coolness will make up for any ads. And I'm sure they'll be more creative in ad placement. The ad placement in this guide SUCKS. I mean come on, don't take my programming space. :p]]> http://www.dslreports.com/forum/remark,16819186 Thu, 31 Aug 2006 23:32:35 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819068 Georgiaboy :
said by ComcasticBS :

Hey guys guess what, over at AVS Forum, a Comcastic higher up has now confirmed that this ad crap is going to EXPAND and will be even worse in the upcoming "I", "J", and Tivo guide versions on Comcast boxes.

These ads will be "targeted" to you personally based upon your viewing habits!

You all need to let them know just how badly they are bungling this before it really does become permanent in these upcoming guide versions.
The VRN(which I believe is the J-guide, or I guide 2/Mosaic guide) guide probably won't be released out that soon, so I'll cross that bridge when I get to it. And is there a link to this info. you found in the AVS forum?]]> http://www.dslreports.com/forum/remark,16819068 Thu, 31 Aug 2006 23:12:06 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16819022 nm27 : The ads need to go. I won't stay with comcast if this stays for too long... besides being -extremely- annoying, it's a matter of principle...

If you roll over and allow a chunk of your to fall screen to add placement now... have fun 10 years from now with picture in picture adds that have sound... but dont worry you can still hear the show your watching... :uhh:]]> http://www.dslreports.com/forum/remark,16819022 Thu, 31 Aug 2006 23:05:35 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818967 anon : Hey guys guess what, over at AVS Forum, a Comcastic higher up has now confirmed that this ad crap is going to EXPAND and will be even worse in the upcoming "I", "J", and Tivo guide versions on Comcast boxes.

These ads will be "targeted" to you personally based upon your viewing habits!

You all need to let them know just how badly they are bungling this before it really does become permanent in these upcoming guide versions.]]> http://www.dslreports.com/forum/remark,16818967 Thu, 31 Aug 2006 22:57:13 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818727 skywaytools : I have been calling them since yesterday, when the ads started. They are taking them off during the day, then putting them back up around 6:00pm each night in our area. I have emailed and telephoned about 2 times each day. Tonight they told me that if enough people complain about it and threaten to switch to satellite, Comcast will probably give up on these ads. So PLEASE CALL!!]]> http://www.dslreports.com/forum/remark,16818727 Thu, 31 Aug 2006 22:21:45 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818517 danny9 : Totally agree with you yarr.]]> http://www.dslreports.com/forum/remark,16818517 Thu, 31 Aug 2006 21:51:37 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818505 58483323 : Which means they must be getting TONS of complaints! Comcast would be stupid to not remove the ads.]]> http://www.dslreports.com/forum/remark,16818505 Thu, 31 Aug 2006 21:49:54 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818183 drchud : haha...told you its a canned reply. the exact same thing they pasted to me!]]> http://www.dslreports.com/forum/remark,16818183 Thu, 31 Aug 2006 21:02:03 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818101 58483323 : This is just horrible. COMCAST! HELLO!! YOU MADE A STUPID MOVE!! EVERYONE HATES THESE ADS AND ARE PERFECTLY WILLING TO CANCEL THEIR SERVICES!

If they don't take these ads off I'll cancel ALL my digital services or possibly cancel Comcast altogether. I mean come on! ADS in the program guide? That's completely unacceptable. COMPLETELY unacceptable. :mad:

Chat..

Kathie.14969(Thu Aug 31 20:49:56 CDT 2006)>Hello and thank you for contacting Comcast. My name is Kathie.
Kathie.14969(Thu Aug 31 20:50:01 CDT 2006)>How can I help you with your cable tv problem today?
**(Thu Aug 31 19:50:32 CDT 2006)>Hi. I noticed that the program guide now displays an ad at the bottom of the screen. I find this completely unacceptable as I pay a lot of money for my services already.
Kathie.14969(Thu Aug 31 20:52:04 CDT 2006)>Hi ***. Thank you for contacting us via chat with feedback regarding our recent changes to the digital programming guide.

At Comcast, we are committed to providing our customers with a variety of services and the highest level of satisfaction. Often, we make changes to enhance our services, and we apologize that you did not find the recent change to be a positive one. We will take this information and use it in consideration for future changes. Feedback such as yours help us determine where we need to focus our efforts.
Kathie.14969(Thu Aug 31 20:52:18 CDT 2006)>Is there anything else I can do for you tonight?
**(Thu Aug 31 19:52:57 CDT 2006)>No, just please forward this complaint up to someone that can change this horrible change. Thanks. :D
**(Thu Aug 31 19:52:59 CDT 2006)>that's all.
Kathie.14969(Thu Aug 31 20:53:22 CDT 2006)>Okay, ***. Thanks for chatting in.
Kathie.14969(Thu Aug 31 20:53:24 CDT 2006)>Can I help with anything else?
**(Thu Aug 31 19:53:40 CDT 2006)>No, that's all. Thank you very much.
Kathie.14969(Thu Aug 31 20:53:42 CDT 2006)>Feel free to chat back with us any time, or you can also call us at 1-800-COMCAST (1-800-266-2278). Please note, you can print or save a copy of this chat by clicking on the Transcript button at the end of the chat as a confirmation of what we have done today.

If you need additional assistance you can find product support information
on our Web site at »www.comcast.com/Support/.

Thank you for contacting Comcast and have a great day!
====

How can they call this an ENHANCEMENT?! ughhhh :mad:]]> http://www.dslreports.com/forum/remark,16818101 Thu, 31 Aug 2006 20:47:16 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818089 Georgiaboy :
said by nascar See Profile :

Word is getting out...

»www.pvrblog.com/pvr/2006/08/comc···ng_.html

Another nail in the coffin.

Guess what Verizon just did? They just ran Fiber on my block. Looks like October for FIOS Internet and December (fingers crossed) for TV.

Comcast... Are you listening??? One Hundred and Fifty Dollars a month is not enough, hunh? What's next? An Ad glued to the front of every STB in our homes.
You are very lucky, the only alternative I can go to is OTA b/c I don't have a credit card. I rather keep my "partial" digital cable service. However, This has made Comcast suck even more in my area, as soon as I thought it couldn't get worst. And we pay 17? dollars a month(with HSI, HD-DVR w/platinum, and an extra box). Prices are inflated in Savannah, and it's obviously not enough.]]> http://www.dslreports.com/forum/remark,16818089 Thu, 31 Aug 2006 20:45:13 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818057 phatrabt : Hey everyone, look at the top of the page and hit the "news-worthy" link. Maybe if enough people do that it'll get on the front page (or I could be wrong and it does something completely different).]]> http://www.dslreports.com/forum/remark,16818057 Thu, 31 Aug 2006 20:40:20 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16818030 nascar : Word is getting out...

»www.pvrblog.com/pvr/2006/08/comc···ng_.html

Another nail in the coffin.

Guess what Verizon just did? They just ran Fiber on my block. Looks like October for FIOS Internet and December (fingers crossed) for TV.

Comcast... Are you listening??? One Hundred and Fifty Dollars a month is not enough, hunh? What's next? An Ad glued to the front of every STB in our homes.
--
Comcast of NJ II - Union/Verona]]> http://www.dslreports.com/forum/remark,16818030 Thu, 31 Aug 2006 20:36:50 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16817889 drchud : Michael.14596 > Thank you for contacting Comcast. My name is Mike and I will be happy to assist you.

Michael.14596 > Hi drchud

Michael.14596 > How may I assist you today?

drchud> hello

drchud> what happened to my digital cable guide?

drchud> suddenly there are ads for channels showing up

drchud> where the guide listing use to be

drchud> it takes away 1-2 rows of channel lisings

Michael.14596 > That was a change Comcast made to the onscreen menu.

drchud> it is terrible

drchud> you might want to pass that along to the higher ups

Michael.14596 > Thank you for contacting us via this chat with feedback regarding our recent changes to the digital programming guide.

At Comcast, we are committed to providing our customers with a variety of services and the highest level of satisfaction. Often, we make changes to enhance our services, and we apologize that you did not find the recent change to be a positive one. We will take this information and use it in consideration for future changes. Feedback such as yours help us determine where we need to focus our efforts.

drchud> i know you have nothing to do with it

Michael.14596 > Is there anything else I can help you with today?

drchud> yes

drchud> show your supervisors this link »Ads in my i-guide over 120 posts mostly negative about this recent change

Michael.14596 > No problem drchud.

I love it, they already have a canned response to people complaining about this crap. his copy and paste of that response happened within seconds of me complaining. haha.]]> http://www.dslreports.com/forum/remark,16817889 Thu, 31 Aug 2006 20:11:36 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16817855 anon : If this lasts another week I go back to satellite.

Completely unacceptable.]]> http://www.dslreports.com/forum/remark,16817855 Thu, 31 Aug 2006 20:07:07 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16817802 danny9 : Back on again in Mi. Same time format as everyone else has already said.
Does Comcast really believe it's customers are that dense that they don't know where Animal Planet is?
Keep calling and writing people. By the show of support against this, we all know that the odds are the majority of their customers feel the same.
If they don't listen, there's always Direct or Dish.
This is that aggravating!
--
To Think or not to Think: That is the real question. VoicePulse 07/29/04]]> http://www.dslreports.com/forum/remark,16817802 Thu, 31 Aug 2006 19:59:55 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16817792 drchud : Wooohooo! got a different channel add now! TLC. Lets see, TLC, Discovery, History, Animal Planet. Cant wait till they have ALL the channels currently offered in the add. It will be like having 2 guides in 1!!! how comcastic is THAT! See all you foolish complainers, comcast is gonna actually give us MORE for the same fantastic price we are currently paying! Imagine that! 2 guides in 1.]]> http://www.dslreports.com/forum/remark,16817792 Thu, 31 Aug 2006 19:58:17 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16817533 anon : "I don't think it will do any good", "This is here to stay". "I don't see why everyone is so upset".

Um, how bout this; Ads are designed to promote the sales of products you presumably don't own. We already have Comcast subscriptions. They are already exorbitantly high subscription rates. We already have the channels which are being advertised. The ads interfere with the operation of the equipment. The ads interfere with the ergonomics of the equipment. The ads are going to cost Comcast customers in numbers they apparently underestimated.

I for one find the ads more of an insult than anything else. I was already on the edge because of:

Buggy interface.
Slow interface.
Buggy sound.
Bad layout.
High prices.
Low signal quality.

I already switched to FIOS and I couldn't be happier. Now I'm switching to Dish, and I'm going to be sure and make a point of why I switched. Comcast WILL acquiesce. It will take time, but they've underestimated the number of people they've pissed off, and it'll cost them for slapping their own customers in the face and calling it a "feature". Personally I like to be kissed when I'm being fucked.]]> http://www.dslreports.com/forum/remark,16817533 Thu, 31 Aug 2006 19:12:10 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16814626 BlitzenZeus : You must be from their marketing department.... go home.

Comcast doesn't make the channels, while their ads can be annoying not even Comcast has any control over how they show their ads, however Comcast sure loves to insert their own ads over their fullscreen ads...

The box is rented from, and controlled by Comcast, in the past they had ads on the box, and people were pissed off as they used part of the left column for ads in the past, in the end people were telling comcast to goto hell, like they are today. Comcast has full control over the box, they don't need to insert any damn ads on the box. Putting the ad at the bottom isn't any better at all, and as you can tell that inserting ads where they don't belong by the cable company is very much not appreciated. They are paying money to rent the box so don't pull any crap that one more ad is ok, most of us are sick and tired of ads, however this one the customer has direct control over.... CANCEL COMCAST to get rid of the ad as Dish offer better prices, and no ads on their boxes.
--
My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
You can change ideas, but its harder to change screwed up beliefs. (Religion)]]> http://www.dslreports.com/forum/remark,16814626 Thu, 31 Aug 2006 11:28:55 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16814548 anon : I don't get it. Everybody is upset over some adds at the bottom of the screen. What about television programs that run their logo in the corner of the screen during a program. What about the stuff TBS, MTV, CBS and every other television station putting up ads for upcoming shows during their programs.

Why not just use the on-screen guide and look at two channels at a time.

And the guy that doesn't buy products that are advertised. You must have one empty house because I think almost every product has some form of advertising.

Anyway this is here to stay. Get upset as much as you want I don't think it will do any good.

I mean look at it this way you get to watch the program in the top corner of the screen when you are flipping through the guide. Maybe they can take that away and put the add there. That way you can have your extra line of guide.

Do you all complain when you buy a magazine? Do you call the publisher and tell them why all the adds, I paid $3 for the articles I didn't want underwear adds! And my kids might pick up the magazine at my house and see barely dressed women advertising Victory Secrets.

I just don't get it.]]> http://www.dslreports.com/forum/remark,16814548 Thu, 31 Aug 2006 11:15:46 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16814208 mistakenID : I thought the first night of ads was just a fluke. The ads appeared around 8:00pm and were gone the next morning. Last night they appeared again right around 8:00pm.

I switched to single spacing but it's still annoying as hell to have ads in a channel guide. I was so used to a large, fast guide with Dish the last 10 years that the Comcast guide has been a bit difficult to get used to....an now ads!!!!

I'm begining to wonder if the few bucks a month we save with the promo was worth switching from Dish.]]> http://www.dslreports.com/forum/remark,16814208 Thu, 31 Aug 2006 10:19:38 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16814086 cypherstream : Wow Anthony.16181 is a total ass (excuse my language). First off of you say that Dish is looking awfully good again, and he doesn't even offer you a deal or say wait a second and transfer you to retention. I guess your not an important customer in his eyes. If I were his sup he would be fired ON THE SPOT.

We haven't received any ads yet, but I can assure you if we do I will contact them and give them some time to fix the issue. I will write a letter and also refer this thread as evidence of all the unhappy customers that are contemplating satellite because of this issue. In the mean time I would have no problem getting rid of Comcast and going with DSL / Dish. I look at it this way, its more money in my pocket. Oh the DSL is slower you say? 3 Megs is hardly slow for me, it has the 768k upload, that's all I have HSI for is the upload.]]> http://www.dslreports.com/forum/remark,16814086 Thu, 31 Aug 2006 09:57:16 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16814013 rottnpup : chat id : 7cebe8ed-6cc6-4a11-803c-fcea613f9ec0
Problem : Cable TV/General Inquiry
Anthony.16181 > Hello there, thank you for using Comcast. My name is Anthony, and I will be happy to try and assist you today, before we get started could I ask with whom I am speaking?
Anthony.16181 > Did you receive my last message?
Jerry > I would like to report a technical problem with the I-guide on my television it is missing 33% of the menu being replaced with ads. I find this totally unacceptable.
Jerry > Jerry
Jerry > This is something that I do not expect in a service that I pay a fairly good size sum of money for each month.
Anthony.16181 > This is the Channel guide you are referring to?
Jerry > Correct
Anthony.16181 > Have theses ads been there in the past?
Jerry > No
Jerry > Are you playing with me??
Anthony.16181 > Do you pay for this guide?
Jerry > No this is the I-guide that we have had since we beginning comcast service only two days ago some of the guide is now missing being replaced by adds.
Anthony.16181 > That is why you are receiving the ads. The guide with no ads requires a subscription.
Anthony.16181 > Is there anything else I can assist you with today?
Jerry > A subscription to what??
Anthony.16181 > The channel guide.
Anthony.16181 > There is a free one (with ads) and one you can pay monthly for (without ads).
Anthony.16181 > Is there anything else I can do for you?
Jerry > Is this going to be comcast's new policy??
Anthony.16181 > Yes.
Jerry > Well I guess Dish is looking awfully good again!!
Jerry > Bye
Anthony.16181 > Bye
Anthony.16181 > btye
Anthony.16181 > Thank you for contacting Comcast. If you need assistance in the future, please feel free to chat back with us any time, or you can also call us at 1-800-COMCAST (1-800-266-2278). Please note, you can print or save a copy of this chat by clicking on the Transcript button at the end of the chat
as a confirmation of your order.

If you need additional assistance you can find product support information on our Web site at »www.comcast.com/Support/.

Thank you for contacting Comcast. Have a great day.
Anthony.16181 > Analyst has closed chat and left the room ]]> http://www.dslreports.com/forum/remark,16814013 Thu, 31 Aug 2006 09:38:56 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16814010 Georgiaboy :
said by Zupper See Profile :

said by Georgiaboy See Profile :

Then you might as well just get ready for installation of the other service prepared. Right now I don't find it worth switching b/c it only lasts three hours, but if it was a full-time occurrence, I may consider a satellite service.
I'm sure that is exactly what they are hoping for! The opportunity to show you more ads, which probably won't piss you off enough to make you switch!
They can't show them to me if I no longer have the service. I wonder when the new guide is coming out. I hope that they would not dare ruin that beautiful(sorry, couldn't think of a better word) piece of work by putting ads in it.

Once again, how come guideworks is capable of putting huge, vibrant, and out of place ad banners advertising "channels"(and no other product in Savannah's case, also, it's the same ads every night), but is not able to do channel logos in the guide using the same technology? They need to use this type of technology to do something "appealing" to consumers that use the product. Using it this way only pisses off customers, which definitely doesn't help tv providers with the technology.]]> http://www.dslreports.com/forum/remark,16814010 Thu, 31 Aug 2006 09:38:35 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16813850 Zupper :
said by Georgiaboy See Profile :

Then you might as well just get ready for installation of the other service prepared. Right now I don't find it worth switching b/c it only lasts three hours, but if it was a full-time occurrence, I may consider a satellite service.
I'm sure that is exactly what they are hoping for! The opportunity to show you more ads, which probably won't piss you off enough to make you switch!]]> http://www.dslreports.com/forum/remark,16813850 Thu, 31 Aug 2006 08:59:18 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16813722 Georgiaboy :
said by savage om See Profile :

I noticed the ads in the guide last night too. They remind me of browser pop-up advertisements. They advertise something I don't want, handy caps the browser functionality, and are extremely obtrusive in a way that forces you to go out of your way to circumvent them.

I agree with everyone here that says they pay way too much money for the service to be subjected to this. I'll register a complaint, give one week for them to fix it, then switch to a different service.
Then you might as well just get ready for installation of the other service prepared. Right now I don't find it worth switching b/c it only lasts three hours, but if it was a full-time occurrence, I may consider a satellite service.]]> http://www.dslreports.com/forum/remark,16813722 Thu, 31 Aug 2006 08:27:22 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16813691 savage om : I noticed the ads in the guide last night too. They remind me of browser pop-up advertisements. They advertise something I don't want, handy caps the browser functionality, and are extremely obtrusive in a way that forces you to go out of your way to circumvent them.

I agree with everyone here that says they pay way too much money for the service to be subjected to this. I'll register a complaint, give one week for them to fix it, then switch to a different service.]]> http://www.dslreports.com/forum/remark,16813691 Thu, 31 Aug 2006 08:20:38 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16812819 comcasticguy : Well, here is some insight for you:

They are here to stay. They will be running from 6 or 7PM (depending on your location) to 10PM. This is why they were gone this morning when you all checked.

You do not have click past the ad to get to the next page of programming, simply click on the page down (or up) button on your Comcast remote.

Clicking on an ad WILL NOT cause a charge to be applied to your account. It will only take you to the informational page for the advertised program and it gives you to option to record, set a reminder, or purchase the PPV item.

Comcast does appreciate feedback, so let em know how you feel. Just be polite about it. Remember that the person on the other end of the phone had no part of the decision and doesn't deserve to be berated or cursed at. Being polite can get you much further than being rude.

Got any other questions? Ask, I'll do what I can to answer you, but I will not involve myself in any debates or trolling. I am only here to offer assistance or information. ]]> http://www.dslreports.com/forum/remark,16812819 Thu, 31 Aug 2006 00:57:26 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16812621 BlitzenZeus : Make sure you tell them that their ads were one of the issues that put you over the edge, they seem to have very stupidly forgot that many people quit their services in the past for ads!]]> http://www.dslreports.com/forum/remark,16812621 Thu, 31 Aug 2006 00:15:41 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16812613 58483323 : I pay over $120 for their TV service! And I get subjected to ads?! I don't think so...]]> http://www.dslreports.com/forum/remark,16812613 Thu, 31 Aug 2006 00:13:41 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16812604 anon : You know, I pay $87/month for expanded basic with an HDDVR but no premium channels, and now these adds that not only replace 2 or more channel blocks, but are also hilighted when scrolling the listings.

I'm done. I've been to lazy/stupid to switch to Dish at half the price with twice the channels, but I guess Comcast is Satellite's best advocate...]]> http://www.dslreports.com/forum/remark,16812604 Thu, 31 Aug 2006 00:11:07 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16812068 drchud : gone here too. I wonder, how many people are gona switch over to animal planet, travel channel, or history channel during prime time?]]> http://www.dslreports.com/forum/remark,16812068 Wed, 30 Aug 2006 22:44:12 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811933 BlitzenZeus : They took away the reminders. I guess the space needed to store the reminders feature needed to be replaced by the ads....]]> http://www.dslreports.com/forum/remark,16811933 Wed, 30 Aug 2006 22:23:21 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811897 58483323 : It's a new feature!! We can set reminders and everything! :D

It's COMCASTIC!! :D :D :D]]> http://www.dslreports.com/forum/remark,16811897 Wed, 30 Aug 2006 22:18:58 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811876 djtim21 : Just checked here in Buffalo Grove again, and they are gone as of 9:15....

Wonder who's playing games over there in comcastic land :huh:
--
"All that is necessary for the triumph of evil is that good men do nothing.” - Edmund Burke]]> http://www.dslreports.com/forum/remark,16811876 Wed, 30 Aug 2006 22:16:25 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811827 volitan : Mine were gone when I got home today, then at 7pm they suddenly appeared again. This is in Fremont, CA.]]> http://www.dslreports.com/forum/remark,16811827 Wed, 30 Aug 2006 22:10:02 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811826 58483323 : I seriously don't get it.. showing the same ads every night only during primetime. Why show them at all? It just doesn't make sense. Anyone from Comcast out there that can explain this?]]> http://www.dslreports.com/forum/remark,16811826 Wed, 30 Aug 2006 22:09:52 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811802 jl747 : 9 PM
Gone here Chicago burbs, also.]]> http://www.dslreports.com/forum/remark,16811802 Wed, 30 Aug 2006 22:06:54 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811797 Georgiaboy : Obviously the Savannah timefram is from 7pm-10pm. I don't know why. They show the exact same ads everyday. It's just useless.]]> http://www.dslreports.com/forum/remark,16811797 Wed, 30 Aug 2006 22:06:43 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811794 Zupper : Yeah, they were on again, and off again, tonight. It seems to be timed with "prime time" (6-10?) I doubt it is a glitch, they probably think it is an "acceptable compromise" to "only" do it during the time when most people are watching tv.

In any case, I still hope they get the message and keep them off. Comcastic my a$$ !

Can any inside comcast people gives us the real scoop here?]]> http://www.dslreports.com/forum/remark,16811794 Wed, 30 Aug 2006 22:06:29 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811731 58483323 : Ads gone at 9 p.m. (central)

This is so bizarre.]]> http://www.dslreports.com/forum/remark,16811731 Wed, 30 Aug 2006 22:00:26 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811684 dot_null : Yeah, I just noticed them a few minutes ago in Kennesaw. If they keep this up, I will be switching back to Dish. :mad:]]> http://www.dslreports.com/forum/remark,16811684 Wed, 30 Aug 2006 21:53:30 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811661 drchud : I love how they claim its a new "FEATURE" on the guide.]]> http://www.dslreports.com/forum/remark,16811661 Wed, 30 Aug 2006 21:51:04 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811512 Ga Dawg : They're back in Atlanta.]]> http://www.dslreports.com/forum/remark,16811512 Wed, 30 Aug 2006 21:28:32 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811448 Leinie : It is back here in Maple Grove, MN]]> http://www.dslreports.com/forum/remark,16811448 Wed, 30 Aug 2006 21:18:53 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811253 58483323 : This is what I'm sending to ESL_corp@cable.comcast.com:

I noticed last night that ads started to appear in the on screen programming guide (i-Guide). They went away but then reappeared tonight. I, as well as many customers, feel this is not right. It takes away functionality of the guide and inconveniences your customers. We pay Comcast ENOUGH money to not warrant further advertisement in the on screen guide. It takes away an entire line of programming. It creates the impression among customers that Comcast wants to milk as much money out of us customers as they can. Comcast already imposes rate hikes yearly and the services aren't cheap. But they also insist to make MORE money off their customers by subjecting them to advertisement while inconveniencing them. Four lines in a programming guide just isn't acceptable at all.

I suggest Comcast take away the ads permanately at all times in order to ensure customer satisfaction. Many, many customers feel the same way I do, that Comcast is sacrificing convenience and functionality just to make a buck off its customers. I hope that's not the impression you're trying to make. Customers are already talking about leaving TO satellite in order to receive an ad-free guide because satellite providers don't rid their guide with ads.

Please consider completely removing these pesky and annoying advertisements for the sake of your customers and the satisfaction of your customers.

Thank you.]]> http://www.dslreports.com/forum/remark,16811253 Wed, 30 Aug 2006 20:46:14 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811206 BlitzenZeus : These ads needs to go....]]> http://www.dslreports.com/forum/remark,16811206 Wed, 30 Aug 2006 20:36:50 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811192 58483323 : Ads back here too. This is ridiculous. I suggest we all complain to the "National Customer Service" email (ESL_corp@cable.comcast.com). FOUR lines isn't acceptable!]]> http://www.dslreports.com/forum/remark,16811192 Wed, 30 Aug 2006 20:34:23 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811121 Georgiaboy :
said by drchud See Profile :

BAck on here in shouth Chicago too. I just knew they would come back. I just find the current version of the ads pointless. advertising for channels we already have, also the information about parental controls and search features....didnt that information get to the costumers in the little booklet that we all got on install date?
If and when the ads change from watching another channel to actually trying to get us to buy something, bet yer arse that ill never buy it.
They are here too. Maybe they will appear in the same timeframe everyday. Anyway, why would you want them to advertise channels that you "don't" have? That would make me more angry at Comcast lol. Seeing them flaunting channels that they don't ever plan to offer in my market sucks. Also, I wish they would advertise upcoming shows instead of just raw channels, that makes it quite pointless.]]> http://www.dslreports.com/forum/remark,16811121 Wed, 30 Aug 2006 20:22:21 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811118 Cozmo85 : I called and got credit for one day of service on the box rental. .16c haha. She claimed it was a technical difficulty.]]> http://www.dslreports.com/forum/remark,16811118 Wed, 30 Aug 2006 20:22:07 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16811023 drchud : BAck on here in shouth Chicago too. I just knew they would come back. I just find the current version of the ads pointless. advertising for channels we already have, also the information about parental controls and search features....didnt that information get to the costumers in the little booklet that we all got on install date?
If and when the ads change from watching another channel to actually trying to get us to buy something, bet yer arse that ill never buy it.]]> http://www.dslreports.com/forum/remark,16811023 Wed, 30 Aug 2006 20:06:48 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810941 anon : I'm pretty sure I'm going to cancel my service. So annoying. I'd rather deal with satellite outages and such than these annoying adverts. ]]> http://www.dslreports.com/forum/remark,16810941 Wed, 30 Aug 2006 19:55:42 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810911 Weasel : Back on here in Lombard, IL.
Hoped it was the end of this when they disappeard last night :mad:]]> http://www.dslreports.com/forum/remark,16810911 Wed, 30 Aug 2006 19:51:18 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810842 jl747 : I sent the following email to Comcast.

National Customer Service
Lori Lego
Senior Director, Executive Support
215-665-1700
ESL_corp@cable.comcast.com



Please consider removing the ad from the i-Guide and returning it to the way it was.

It is very annoying when one tries to see what else there is to watch.

When using your service it should not include more ads for unwanted products

or services.

You might want to note that I never buy anything that shows as an ad on the television.

I am sure there are lots of people like me that feel this way.

Once again. Please remove the ads from i-Guide.



Thank you!

It will be interesting to see if they remove them again.
I just thought of this.
Isn't strange that they show up when the most people are home to watch TV. Then, when everyone goes to work they go away.
One does wonder.]]> http://www.dslreports.com/forum/remark,16810842 Wed, 30 Aug 2006 19:41:27 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810795 ssj4android : Ads here now as well. I think it's intentional, as clicking on the Discovery Health ad says "Use your Comcast remote to tune to this channel".]]> http://www.dslreports.com/forum/remark,16810795 Wed, 30 Aug 2006 19:34:58 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810759 phatrabt : Sure did! They were gone until approx 1 hour ago. Looks like they turned them on again.]]> http://www.dslreports.com/forum/remark,16810759 Wed, 30 Aug 2006 19:29:50 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810725 jl747 : Well.
The ads showed up last night here in Mt Prospect, IL and then they were gone this morning.
Guess what, their back. (Aug 30 @ 6:20 PM)
This is really crazy.
Did anyone notice the return of the i-guide ads?]]> http://www.dslreports.com/forum/remark,16810725 Wed, 30 Aug 2006 19:24:57 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810710 djtim21 : It's still on here in the Northwest Suburbs of Chicago (Buffalo Grove).

I didn't even notice it until I came here and started reading this thread.

Just so you know why I didn't see it. I usually look at the guide via the main menu, or I have the HD here, and I look at the entire channel line up, rather then all the channels listed.
--
"All that is necessary for the triumph of evil is that good men do nothing.” - Edmund Burke]]> http://www.dslreports.com/forum/remark,16810710 Wed, 30 Aug 2006 19:22:16 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16810058 LetsRok : Well I guess were going to have to find an "ad blocking" program for our program guide if the ads return. ;)]]> http://www.dslreports.com/forum/remark,16810058 Wed, 30 Aug 2006 17:39:30 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16809572 tonyjk3 : Weather its comcast or TVGuide, comcast should know what their boxes are showing . . . and its ad revenue so you know comcast got its cut.

I was so pissed, they picked the wrong time to do this because I just has some issues with my internet going down. It seems like everytime I pay my bill, my internet goes down for a whole night within 2 days of payment.

I went to comcast.net and made a pretty angry post.

The comcast CEO can go around justifing their high prices because they are the BMW of Cable and Broadband but they can't keep their stuff working right.

Plus I get them calling me every other day trying to get me to use their overprices, I mean luxury BMW VoIP service. Why would I want their VoIP when they keep dropping my net connection?]]> http://www.dslreports.com/forum/remark,16809572 Wed, 30 Aug 2006 16:20:00 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16808616 patspub : So are these "ad's" poping up today in Philadelphia?]]> http://www.dslreports.com/forum/remark,16808616 Wed, 30 Aug 2006 13:57:37 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16808247 Ga Dawg : I love the reply I got this morning.

Dear *,

Thank you for contacting Comcast. My name is Denise and I will be happy to assist you with your issue.

Thank you for your message.

Thank you for taking the time to provide us with your suggestion on how to improve our service. I have forwarded your suggestion to the appropriate management team for further review and action. We appreciate your interest in making Comcast the best entertainment value possible.

If you have any more questions feel free to reply to this e-mail.

Thank you for choosing Comcast.

Sincerely,

Denise
Comcast Customer Care Specialist]]> http://www.dslreports.com/forum/remark,16808247 Wed, 30 Aug 2006 12:53:47 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16808217 58483323 : This was only last night from around 6 p.m. to 10 p.m. Hopefully they won't be back up tonight..]]> http://www.dslreports.com/forum/remark,16808217 Wed, 30 Aug 2006 12:46:17 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16808108 phattieg : This is funny, because my guide was without them at 10am, and at 5am too when I got up for work.
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,16808108 Wed, 30 Aug 2006 12:24:40 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16808059 phattieg :
said by danny9 See Profile :

I have the platinum package right now.
If you like it, that's great. Enjoy.
Though it is off for now, I still find it annoying going thru the menu. I think it's an eyesore.
Why do I have to see ads for channels I have already?
I hope it's gone, never to be seen again!
Nah, since it's a default setting on TV Guides end, if they ever reload their channel matrix, it will likely show up, but temporarly. Comcast's stand on this has usually been NO AD'S. I work there, so I won't speak for them, but I know they would rather not have the Ad's present, as the Guide is disrupted, and some services don't like that feature (DVR, VOD). Besides, Comcast has their own Local channel, which will play all the ad's they make money from. The ad's in the guide are not profitable for Comcast, just TV Guide.
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,16808059 Wed, 30 Aug 2006 12:16:56 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16808041 58483323 : new FEATURE? Wow... What do they think? That we're stupid..?]]> http://www.dslreports.com/forum/remark,16808041 Wed, 30 Aug 2006 12:12:35 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16807649 oblivian : I received the exact same canned message, but the ad had already been removed before the reply came.

Thank you for taking the time to write us.

At this time the banner located at the bottom of your screen is a new feature of your digital converter. I apologize for your dissatisfaction with it. I will forwarded your correspondence over to the appropriate department to see about getting it removed.]]> http://www.dslreports.com/forum/remark,16807649 Wed, 30 Aug 2006 11:00:45 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16807394 Zupper : I sent an email complaint last night, and got this response:

Thank you for taking the time to write us.

At this time the banner located at the bottom of your screen is a new
feature of your digital converter. I apologize for your dissatisfaction with
it. I will forwarded your correspondence over to the appropriate department
to see about getting it removed.

I apologize for the inconveniences.


As other people have reported, those ads are no longer present on my boxes. I sure hope it stays that way. I was already peeved that my rates went up 17% this year, and to screw up the guide with ads just sent me over the edge.]]> http://www.dslreports.com/forum/remark,16807394 Wed, 30 Aug 2006 10:17:51 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16807292 danny9 : I have the platinum package right now.
If you like it, that's great. Enjoy.
Though it is off for now, I still find it annoying going thru the menu. I think it's an eyesore.
Why do I have to see ads for channels I have already?
I hope it's gone, never to be seen again!
--
To Think or not to Think: That is the real question. VoicePulse 07/29/04]]> http://www.dslreports.com/forum/remark,16807292 Wed, 30 Aug 2006 09:56:57 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806825 58483323 : Dear Mr. *****,

Thank you for contacting Comcast Cable.

Thank you for your feedback. I will forward your comments and concerns to our Marketing Department.

Customize your On-Screen Program Guide using Setup. Select Setup from
the Main Menu to create Parental Locks PINs, change Guide Colors, adjust
height of grid displays, Personalize Cable Box settings, and more.

Thank you for choosing Comcast.

Sincerely,

Rani
Comcast Customer Care Specialist

This is a big deal. Comcast also owns more of this guide than TV Guide does. Comcast owns 51% of GuideWorks. If this ad didn't take up an entire line of programming I wouldn't care.. but it does. But seriously, I'm sure satisfying the customers would make more sense than getting a few bucks off of advertising in a guide (I'm sure they don't get that much). And the concept of making money off of ME after paying THEM tons of money per month isn't right. If I get a good discount every month I'll let them advertise.. but I get NOTHING out of it. We, as customers, get the short end of the stick.]]> http://www.dslreports.com/forum/remark,16806825 Wed, 30 Aug 2006 08:03:50 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806781 patspub : I didn't notice any ads this morning in Philly. Did this also happen in Philly last night?]]> http://www.dslreports.com/forum/remark,16806781 Wed, 30 Aug 2006 07:48:21 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806663 Georgiaboy :
said by phattieg See Profile :

said by danny9 See Profile :

Annoying and aggravating.
I pay enough for their service.
Don't need to see this crap!
Get rid of it Comcast!
Yes, but the Guide is not solely controlled by Comcast. The data stream from TV Guide is not a constant update. It is usually rolled out in intervals. It sounds like TV Guide updated their delivery software for Comcast (like they probably did for TWC a few days ago), and as a result, the default setting for this feature was turned on.

By the way, could you itemize the charge for the IPG? I am wondering how much you pay for it. Oh, there is no dollar amount, thats right, because it's part of Digital Service. I guess thats why you will still get a guide, even when you don't pay for a digital package. There is people out there with Basic 1 and a $13 charge for the HD box, and they get a guide, but only pay $13 box rental, not services, no VOD either, just HD and locals. So tell me now, who paid for their guide??? I consider mine a courtesy (or inconvience, since I use DVR all the time).
Finally, someone who agrees it's not that big of a deal. My only true problem was the aesthetics. Their placement was somewhat of an eyesore after I took a second look. It would probably be more appealing if they covered the whole bottom(like I already said). It adds somewhat of a more interactive look to the guide, but it can cause problems for the DVR if you press the wrong button, such as trying to change channels while recording without pressing swap. This willl cause the DVR to freeze up, but all you have to do is press swap to rid of the probably even after it has frozen.]]> http://www.dslreports.com/forum/remark,16806663 Wed, 30 Aug 2006 06:36:26 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806635 phattieg :
said by danny9 See Profile :

Annoying and aggravating.
I pay enough for their service.
Don't need to see this crap!
Get rid of it Comcast!
Yes, but the Guide is not solely controlled by Comcast. The data stream from TV Guide is not a constant update. It is usually rolled out in intervals. It sounds like TV Guide updated their delivery software for Comcast (like they probably did for TWC a few days ago), and as a result, the default setting for this feature was turned on.

By the way, could you itemize the charge for the IPG? I am wondering how much you pay for it. Oh, there is no dollar amount, thats right, because it's part of Digital Service. I guess thats why you will still get a guide, even when you don't pay for a digital package. There is people out there with Basic 1 and a $13 charge for the HD box, and they get a guide, but only pay $13 box rental, not services, no VOD either, just HD and locals. So tell me now, who paid for their guide??? I consider mine a courtesy (or inconvience, since I use DVR all the time).
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,16806635 Wed, 30 Aug 2006 06:19:24 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806630 phattieg :
said by BlitzenZeus See Profile :

Channel? I don't think so, this is data on the cable box, not the tv guide channel. E-mail them back that on the guide the box provides, not the tv guide channel is where the ads are showing up.

This has not happened in my area yet.... in the past they had ads in my area, and they got a earfull from the customers, however it still took months to get rid of the damn ads.

Make sure you tell them that your looking at sat, and you know for a fact they don't show ads in what space you have for their interactive guide.
We know that, but it has to download some kind of way, and be stored some kind of way, right???

TV Guide data is a constant stream from TV Guide Inc, the people who publish the magazine. They also have remote control of what shows up on the guide portion of the iGuide interface. If you look at the "about" section of your boxes menu, you will see they designed and managed the service. They DO have the ability to push ads in THEIR GUIDE, as the data is gathered from TV Guide, NOT Comcast. Comcast, in no way, is responsible. The reason you all noticed it at different times is because you cable box did not recieve a guide update until you started getting the ad.
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,16806630 Wed, 30 Aug 2006 06:12:45 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806622 phattieg :
said by CRP See Profile :

That's one thing that I like about the SARA guide, no ads. Sure it might not be as aesthetically pleasing or intuitive as the i-guide software, but it does its job without the clutter. One thing that I do find strange is that it seems to have been implemented in a lot of areas at the same time.
SARA has ad support bro...
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,16806622 Wed, 30 Aug 2006 06:05:54 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806619 phattieg :
said by Zoder See Profile :

Added in SE Florida too. Guess they weren't too busy preparing for Ernesto to flip the switch.
Did you ever stop to think, the fiber optic network doesn't stop trickling down at your local market??? They don't have to do anything where you live, it can all be pushed from Denver Colorado, or Philidelphia, where your regional NOC would be.
--
SIPPhone/Gizmo # 17476200648 / PIMPNET Chatline / Ran by Asterisk & Slackware 10.1.]]> http://www.dslreports.com/forum/remark,16806619 Wed, 30 Aug 2006 06:03:26 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806429 danny9 : Annoying and aggravating.
I pay enough for their service.
Don't need to see this crap!
Get rid of it Comcast!
--
To Think or not to Think: That is the real question. VoicePulse 07/29/04]]> http://www.dslreports.com/forum/remark,16806429 Wed, 30 Aug 2006 03:43:58 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806415 TOPDAWG : Why would you do that? They did not put the ads there. No need to be a dick to people just trying to make a living.]]> http://www.dslreports.com/forum/remark,16806415 Wed, 30 Aug 2006 03:32:19 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806360 drchud : ya blitz i was thinking the same thing. I am not convinced taht they are gone forever. They obviously have the ability to put them on, and i dont see them pulling them this quickly because of people complaining. i am thinking that they will show up in the near future on the iguide again permanently.]]> http://www.dslreports.com/forum/remark,16806360 Wed, 30 Aug 2006 03:02:17 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806193 BlitzenZeus : Well the ads are gone, but that response you got sure doesn't apologise, however it does barely mention the single height grid which still doesn't make up for the useless ads.]]> http://www.dslreports.com/forum/remark,16806193 Wed, 30 Aug 2006 01:36:50 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806110 drchud : got a response:
Thank you for your feedback. I will forward your comments and concerns to our Marketing Department.

Customize your On-Screen Program Guide using Setup. Select Setup from
the Main Menu to create Parental Locks PINs, change Guide Colors, adjust
height of grid displays, Personalize Cable Box settings, and more.

Thank you for choosing Comcast.

Sincerely,

Rani
Comcast Customer Care Specialist]]> http://www.dslreports.com/forum/remark,16806110 Wed, 30 Aug 2006 01:11:19 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16806098 M A R K : iO has had this for ever
--
DEATH TO 'ZOG']]> http://www.dslreports.com/forum/remark,16806098 Wed, 30 Aug 2006 01:09:06 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805920 mikedz4 : i hope they don't come back but it wouldn't surprise me if they did.]]> http://www.dslreports.com/forum/remark,16805920 Wed, 30 Aug 2006 00:27:16 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805403 58483323 : Mine are gone... but what if they come back tomorrow or something? :-\ I'm sure they got TONS of complaints. :)]]> http://www.dslreports.com/forum/remark,16805403 Tue, 29 Aug 2006 22:50:24 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805382 tonyjk3 : Yeah the ad covered two of the listings. It made the guide pretty useless. I posted on their customer support forum, I was pretty mad because whatever they did adding the ad, they messed up my DVR.]]> http://www.dslreports.com/forum/remark,16805382 Tue, 29 Aug 2006 22:46:53 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805377 LonghornXP : They are now gone in Nashua, NH too yay. I even got a 10 buck credit on my bill when I called. I didn't expect the ads to be gone this quick but I'll take the ten bucks.]]> http://www.dslreports.com/forum/remark,16805377 Tue, 29 Aug 2006 22:45:59 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805315 Georgiaboy : Mines are now gone too(about 35-45 minutes ago), sorry for posting it so late though.]]> http://www.dslreports.com/forum/remark,16805315 Tue, 29 Aug 2006 22:35:06 EDT Re: Ads in my i-guide (gone) http://www.dslreports.com/forum/remark,16805184 ihaddsl : Well, my ads are now GONE. I did have them earlier this evening, but they've disappeared, hopefully for good]]> http://www.dslreports.com/forum/remark,16805184 Tue, 29 Aug 2006 22:17:49 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805164 BlitzenZeus : F! The damn ads are here!

Time to make the customer service very uncomfortable....]]> http://www.dslreports.com/forum/remark,16805164 Tue, 29 Aug 2006 22:16:24 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805151 MushyBubbler : Just came on here to report it too..really stupid if you ask me. I think this is the last straw for me to switch back to Dish.

btw im in Portland, OR.

this sucks.. I think it looks fugly :/

edit: I really dont think this is a mistake, because you're able to click on the actual ad and have a comcast screen pop-up telling you about it. bleh
Click for full size
]]> http://www.dslreports.com/forum/remark,16805151 Tue, 29 Aug 2006 22:14:02 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805095 phatrabt : Gone here! LOL!]]> http://www.dslreports.com/forum/remark,16805095 Tue, 29 Aug 2006 22:08:43 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805051 drchud : mine too! wOOT...]]> http://www.dslreports.com/forum/remark,16805051 Tue, 29 Aug 2006 22:04:07 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805043 oblivian : The ad just disappeared in SE Michigan. Hopefully it was a mistake.]]> http://www.dslreports.com/forum/remark,16805043 Tue, 29 Aug 2006 22:03:18 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16805033 pghviewer : My ad's are now gone.
Thats Comcastic!]]> http://www.dslreports.com/forum/remark,16805033 Tue, 29 Aug 2006 22:01:48 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804997 oblivian : This recentely happend to TWC also.

»[TWC] Ads on TV Guide]]> http://www.dslreports.com/forum/remark,16804997 Tue, 29 Aug 2006 21:57:45 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804984 58483323 : Ohh, I see.. the person that emailed you thought you were talking about the channel.

Pfft!]]> http://www.dslreports.com/forum/remark,16804984 Tue, 29 Aug 2006 21:56:11 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804906 foobar12 : More ads from Comcast!!! This is really fricking Comcastic. I am sick and tired of the terrible service I get from them, and now I have to see more ads. I sent them an email too. I indicated that I am going to seriously look at satellite unless they get rid of this nonsense. At the very least I'll dump the DVR and force them to give me a cable card. ]]> http://www.dslreports.com/forum/remark,16804906 Tue, 29 Aug 2006 21:46:58 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804903 BlitzenZeus : Channel? I don't think so, this is data on the cable box, not the tv guide channel. E-mail them back that on the guide the box provides, not the tv guide channel is where the ads are showing up.

This has not happened in my area yet.... in the past they had ads in my area, and they got a earfull from the customers, however it still took months to get rid of the damn ads.

Make sure you tell them that your looking at sat, and you know for a fact they don't show ads in what space you have for their interactive guide.
--
My hourly rates:
$25 per hour.
$35 per hour if you want to watch.
$45 per hour if you want to help.
$75 per hour if you tried to fix it, and failed.
You can change ideas, but its harder to change screwed up beliefs. (Religion)]]> http://www.dslreports.com/forum/remark,16804903 Tue, 29 Aug 2006 21:46:18 EDT Re: re:ads in my iguide http://www.dslreports.com/forum/remark,16804897 CRP : The only change I can see, is that they took out one line of the grid listings and replaced it with ads. It's still hideous though. Thanks again for the pics.
--
Comcast of Ocean County (Brick)]]> http://www.dslreports.com/forum/remark,16804897 Tue, 29 Aug 2006 21:45:09 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804878 58483323 : Hmm... maybe this is a mistake? Hopefully.]]> http://www.dslreports.com/forum/remark,16804878 Tue, 29 Aug 2006 21:42:45 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804870 pghviewer : Thank you for contacting Comcast.

Please allow me to apologize. This just happened this evening and we are researching with TV Guide now.

TV Guide puts this channel and broadcasts it, we simply carry that signal to your. We are not sure why the sudden change in format, but we are definitely looking in to this matter at this time!

Thank you for your patience as we work to resolve this matter for you!

If there is anything else we can assist you with, please contact us. You can chat with one of our Online Customer Support Specialists 24 hour a day, 7 days a week at

»www.comcastsupport.com/sdcuser/a···ault.asp

or, you can reach us by telephone at 1-800-COMCAST (266-2278).

Thank you for choosing Comcast.

Sincerely,

Valerie
Comcast Customer Care Specialist

EDIT:
Just talked to someone online and they said they are working on it and hopefully it should be fixed by tomorrow morning.
Seems like it was a mistake. :D]]> http://www.dslreports.com/forum/remark,16804870 Tue, 29 Aug 2006 21:41:42 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804843 pghviewer : National Customer Service

Lori Lego
Senior Director, Executive Support
215-665-1700
ESL_corp@cable.comcast.com

Please be sure to include your name, address, and phone number in the body of the e-mail. All e-mails will be responded to within 24 hours Monday - Friday between the hours of 8:30 AM - 6:00 PM EST.]]> http://www.dslreports.com/forum/remark,16804843 Tue, 29 Aug 2006 21:37:12 EDT Re: re:ads in my iguide http://www.dslreports.com/forum/remark,16804829 58483323 : Comparison
Click for full size
Click for full size
]]> http://www.dslreports.com/forum/remark,16804829 Tue, 29 Aug 2006 21:35:04 EDT Re: re:ads in my iguide http://www.dslreports.com/forum/remark,16804789 CRP : Could someone maybe post some photos of the i-guide with the newly implemented ads? Just very curious to see how it looks. Also a previous photo of it without the ads for comparative purposes wouldn't hurt either.
--
Comcast of Ocean County (Brick)]]> http://www.dslreports.com/forum/remark,16804789 Tue, 29 Aug 2006 21:29:51 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804788 phatrabt : Actually, I just had a thought...

We complain to Comcast, how about complaining to the two channels whose ads are being run? Let them know that we are not that happy about seeing their ads in iGuide and that will affect our watching\purchasing decisions! I wonder if that would make them take it up with Comcast?]]> http://www.dslreports.com/forum/remark,16804788 Tue, 29 Aug 2006 21:29:40 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804785 ihaddsl : Normally I don't get all worked up about comcast changes, but this one has really pissed me off.

I mean I pay good money for this service, and now they repay me by removing functionality to show me ADS!!>??!!

What to they take us for?

(I did sent a complaint - but I still felt the need to vent)]]> http://www.dslreports.com/forum/remark,16804785 Tue, 29 Aug 2006 21:29:39 EDT re:ads in my iguide http://www.dslreports.com/forum/remark,16804756 anon : they just flipped the switch in Southeast NH, too.]]> http://www.dslreports.com/forum/remark,16804756 Tue, 29 Aug 2006 21:26:34 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804755 phatrabt : Here's what I just sent from the website:

I would just like for you to know that I do not approve of the new ads that have appeared on the iGuide. With the ads, you can only see 5 channels, whereas you could see at least 7 before. In addition, as a consumer I am inundated with ads all day every day. When I am using the guide, all I want is to do is find out what the listings are, NOT shop or anything else. I can assure you that any companies that place their products on your iGuide ad will NOT get my business. Please consider removing the ad from the iGuide and returning it to the way it was. Thank you!]]> http://www.dslreports.com/forum/remark,16804755 Tue, 29 Aug 2006 21:26:18 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804676 58483323 : Not sure. But I did say in my email to forward this to someone higher up to inform them that this is GREATLY inconveniencing their customers.]]> http://www.dslreports.com/forum/remark,16804676 Tue, 29 Aug 2006 21:16:36 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804671 drchud : Sent an email too. But do you really think it will do any good? all the time they spent giving us this comcastic feature (like reminding us about search and parental controls). One can only hope that they will listen to their customers.]]> http://www.dslreports.com/forum/remark,16804671 Tue, 29 Aug 2006 21:16:20 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804657 Zupper : Same here in Southeast Michigan. Double height cells only show 4 lines. Boo Hiss. This really sucks. Just what I need, to spend more time flipping screens to scroll through the guide.

Any inside email or phone numbers we can use to get a more direct complaint?]]> http://www.dslreports.com/forum/remark,16804657 Tue, 29 Aug 2006 21:14:55 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804645 58483323 : Great. If we complain, something can be done about it. :)

Again, I advise EVERYONE here to complain somehow (phone, email, etc..). If we dont' complain, nothing's going to happen.]]> http://www.dslreports.com/forum/remark,16804645 Tue, 29 Aug 2006 21:13:57 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804631 pghviewer : Thanks sending one now.]]> http://www.dslreports.com/forum/remark,16804631 Tue, 29 Aug 2006 21:12:23 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804622 58483323 : »https://www.comcast.com/customers/contac···lUs.ashx]]> http://www.dslreports.com/forum/remark,16804622 Tue, 29 Aug 2006 21:11:28 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804614 58483323 : Very true. But i-Guide didn't have ads until now.. :( But it did always have the support. :huh:]]> http://www.dslreports.com/forum/remark,16804614 Tue, 29 Aug 2006 21:10:57 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804612 pghviewer : Pittsburgh area here just got the ad's about 1 hour ago.
Very horrible!

What is the proper e-mail address to complain to?]]> http://www.dslreports.com/forum/remark,16804612 Tue, 29 Aug 2006 21:10:53 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804603 CRP : That's one thing that I like about the SARA guide, no ads. Sure it might not be as aesthetically pleasing or intuitive as the i-guide software, but it does its job without the clutter. One thing that I do find strange is that it seems to have been implemented in a lot of areas at the same time.
--
Comcast of Ocean County (Brick)]]> http://www.dslreports.com/forum/remark,16804603 Tue, 29 Aug 2006 21:10:00 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804602 58483323 : Yep, still sucks...

I haven't received an email response yet. When I do, I'll post it here.]]> http://www.dslreports.com/forum/remark,16804602 Tue, 29 Aug 2006 21:09:51 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804545 drchud : Edit: now i am seeing some others in there like
parental controls
history channel

and the others i posted are now gone. must be some sort random add they change throughout the day.

Still sucks!]]> http://www.dslreports.com/forum/remark,16804545 Tue, 29 Aug 2006 21:04:23 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804534 58483323 : I'm getting those as well. I don't understand the "Search" ad.. it's pretty dumb.

Oh wait.. they just changed! Parental controls, Travel channel, and History channel.]]> http://www.dslreports.com/forum/remark,16804534 Tue, 29 Aug 2006 21:03:02 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804531 drchud : Which adds do you guys have so far? i count 3 here in chicago.

Discovery Health
Animal Planet
Search something or the other

why put those in there? if customers wanna watch those channels wouldnt they just go to that channel in the guide listing? I can only imagine that this is a precursor for other kinds of adds.]]> http://www.dslreports.com/forum/remark,16804531 Tue, 29 Aug 2006 21:02:07 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804520 58483323 : Exactly. FOUR lines of programming is just unacceptable! And they better not give me crap saying to switch to single-height b/c I shouldn't have to.]]> http://www.dslreports.com/forum/remark,16804520 Tue, 29 Aug 2006 21:00:14 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804517 ninjadude : Me too. Do we get a discount for this crap?!!! When you pay money, you shouldn't get ads. ]]> http://www.dslreports.com/forum/remark,16804517 Tue, 29 Aug 2006 20:59:15 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804457 58483323 : I don't understand why Comcast would suddenly do this.. this is HORRIBLE in regards to customer service. We PAY for this service.]]> http://www.dslreports.com/forum/remark,16804457 Tue, 29 Aug 2006 20:52:42 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804448 drchud : This just plain sucks! It takes up a cell for a channel listing, and it actually highlights everytime you scroll through the guide. This has got to go. WTF would they put a add to watch discovery??? if i wanna watch discovery, ill scroll through the guide till i get there, then i can at least see what is on that channel. At least give us the option to disable this.]]> http://www.dslreports.com/forum/remark,16804448 Tue, 29 Aug 2006 20:51:12 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804447 58483323 : I sent an email to Comcast expressing my EXTREME disappointment. I advise ALL of you to do the same. It's BS, we're already paying over a hundred dollars for service just to get subjected to advertising? That makes no sense.]]> http://www.dslreports.com/forum/remark,16804447 Tue, 29 Aug 2006 20:50:36 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804430 pplchamp1 : Ads here in Ct too. Started about 7PM
--
I ain't got time to bleed!]]> http://www.dslreports.com/forum/remark,16804430 Tue, 29 Aug 2006 20:48:12 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804399 58483323 : WTF?

This is BS.

We all need to complain!

And is this EVERYWHERE?]]> http://www.dslreports.com/forum/remark,16804399 Tue, 29 Aug 2006 20:43:25 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804235 Ga Dawg : This is horrible.]]> http://www.dslreports.com/forum/remark,16804235 Tue, 29 Aug 2006 20:19:43 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804208 anon : I just noticed this today and, personally, I think it sucks. I don't pay too much money each month for them to display an ad everytime I look at the guide. The worst part is that it is highlighted each time you scroll manually through the listings.

They really are doing their best to piss me off....]]> http://www.dslreports.com/forum/remark,16804208 Tue, 29 Aug 2006 20:16:42 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16804126 Zoder : Added in SE Florida too. Guess they weren't too busy preparing for Ernesto to flip the switch.]]> http://www.dslreports.com/forum/remark,16804126 Tue, 29 Aug 2006 20:06:31 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803892 oblivian : I had mine set to double height and it went to only showing 4 channels at a time now that there is a big old add at the bottom. I just switched it to single height and now I have 5 channels per page. But I still think it sucks. ]]> http://www.dslreports.com/forum/remark,16803892 Tue, 29 Aug 2006 19:31:54 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803874 Georgiaboy :
said by oblivian See Profile :

Now each page of the guide shows less channels. How annoying!
I have mines on double height so mines still displays five cells.
Obviously I can't count :hmm: , I had 4 cells. I'll keep it at double b/c the single height cells are too small for me. I wish they saved this for VRN guide or something]]> http://www.dslreports.com/forum/remark,16803874 Tue, 29 Aug 2006 19:29:05 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803867 Georgiaboy :
said by afail See Profile :

love how they have time for this but no time for...

Digital Simulcasting
NFL-HD
Iguide Update
TIVO update
ESPU/Boomerrang/HDNET :(
Yeah, you have a point there. My area can also relate, except for the NFL NetHD thing. Normally games are shown on INHD, but no full time channel. I think the games in HD are good enough for our HDTV owners with C-Cast.]]> http://www.dslreports.com/forum/remark,16803867 Tue, 29 Aug 2006 19:27:52 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803851 oblivian : Now each page of the guide shows less channels. How annoying!]]> http://www.dslreports.com/forum/remark,16803851 Tue, 29 Aug 2006 19:26:39 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803832 afail : love how they have time for this but no time for...

Digital Simulcasting
NFL-HD
Iguide Update
TIVO update
ESPU/Boomerrang/HDNET :(]]> http://www.dslreports.com/forum/remark,16803832 Tue, 29 Aug 2006 19:24:27 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803812 oblivian : I came here also for that, and think it sucks.]]> http://www.dslreports.com/forum/remark,16803812 Tue, 29 Aug 2006 19:20:59 EDT Re: Ads in my i-guide http://www.dslreports.com/forum/remark,16803783 anon : I came on here just for this thread.

I noticed them also.

NW Chicago market]]> http://www.dslreports.com/forum/remark,16803783 Tue, 29 Aug 2006 19:16:37 EDT Ads in my i-guide http://www.dslreports.com/forum/remark,16803774 Georgiaboy : Comcast just put the ads into the i-guide in Savannah a few minutes ago . I can't really see the point :uhh:, but strangely, I like how the guide looks with it :D . I guess I'm a bit wierd because of it. The ads add more color lol.(making the guide a little more appealing in my mind)
It actually makes the guide look more interactive lol.

I just looked at it again, and somewhat revert my statement :(. Maybe they would look better if they took up the whole bottom portion of the channel guide. lol

Also, I did some in-guide investigation, and they only appear in the traditional guide(listing by time). Not any other search methods.
Anybody know why they suddenly decided to reinstate these ads.]]> http://www.dslreports.com/forum/remark,16803774 Tue, 29 Aug 2006 19:15:32 EDT