 marigoldsGainfully employed, finallyPremium,MVM
join:2002-05-13
Saint Louis, MO
kudos:1 | reply to mmcomuser1
Re: [CA] What is the normal service outage time? What happened to you is not reasonable.
For a full service outage, a tech should have responded within 12 hours, much less a whole weekend.
Since you called, unless the problem is determined to have not been Mediacom's fault they must refund you for your TV outage for all days out (they are not required to refund cable internet). Depending on local law, this may even require a full month refund.
Do not use email. TV customer service only processes those email once a day at most. Call video support during the daytime, and only video support. If you do not have a call scheduled for within 4 hours of the time you call, call your franchise authority.
You should not have accepted that cable service would not be restored the day it went out. It should be restored within 4 hours or you should have a reason why it would not be restored. At the very least, you should have had a scheduled appointment withint 24 hours. This is different from a bad picture or bad channel situation. A full outage must take priority (even if a single subscriber). Your problem was not addressed as if it were an outage. For almost all franchise authorities, this is a violation of local law. (One big difference, there is no law requiring Direct TV or Dish to address outage problems, nor requiring them to give refunds.)
Sun City is not an incorporated area, so I have no clue who holds the franchise for your area. I cannot locate a franchise agreement for Riverside County. The franchisors phone number should be on your cable bill though.
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 burner50Helping Darwin WINPremium,VIP
join:2002-06-05
Cowtown
kudos:1
 ·inmotionhosting
| Ouch,
I can tell you from an on-call techs POV that i will try my hardest to get you to wait until monday. Just because i'm a cable tech doesnt mean i dont have a life  There are areas where there are only 2 or 3 techs taking the on-call rotation so every other or every third week you are on-call. I have done the every other week thing before....its no fun....We get the pools cleaned out before quitting time on friday and hope everything else can wait until monday.
And the offical policy in my area AFAIK is that Single no-pics that come in before 8pm we roll on but i am not required to roll on a single no pic after 8pm. Thats all OT and it doesnt help the cable rates any.
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