ad hoc board > GTE/VERIZON really need to get there act togeather

GTE/VERIZON really need to get there act togeather

I think when I signed up with them, in my agreement, they only guarantee 10k down for Bronze+ Residential,that probably prevents litigation, but there are a lot of good resources and tools here that may (will) be more helpful than their tech support(although probably can't help with the down time). I am hoping that their service will improve after the initial growing pains and technology improves.

Unless something has changed since you signed up and was getting 600/158 "they said that the I had too much bundled r26 wire and that there was not anything they can do about it" doesn't sound right to me, so maybe there is something you can do about it.

Good luck!

reply to Anon
What I dont get is how they can sit there and tell me that I have too much bundled R26 cable when I have been getting speeds of over 600K. that makes no sense. and its not just me. I have logged and called/talked with over 41 people in my general area and they tell me that there service is doing the same as mine.. I hope GTE/Verizon remembers what happened to AOL when all those people got Busy signals when trying to connect. " they got sued". so GTE/Verizon I am not saying that you are not working hard to fix the problem. but the lame azz excuses are wearing thin..
1: too much bundled R26 cable
2: my ISP is to blame
3: my modem is at fault
these excuses are far from the truth. just give us an honest answer and try not to sugar coat it or try to sweep it under the GTE/Verizon rug
because you maa think word of mouth may not be able to do much. but I assure you the internet can. so lets all get with the program

Well, over 7k feet of 26 guage (r26) line will cause some serious signal loss. over 9k feet of it makes the connection not worth using. Weather can effect the signal, if your line passes over standing water, cable deterioration, distance from the CO, traffic through the frame relay, system maintenance, slow websites, or yes, it could very well be a problem at the CO, but chances are, if you're getting a connection period, it's not at the CO, it's at the ISP.

If the problem truly is too much 26guage cable there is nothing that can be readily done. You can try asking a L2 to see if there is an available pair (different wire from the CO to your house) at the CO they could swap yours with, but that's unlilely. Worth a shot tho.

have you run the tweaks on here?
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Any views or opinions expressed are the sole opinion of the author, not necessarily the views or opinions of Verizon Select Services or any of it's affiliates.

reply to Anon
Go to the tools section here for a starting point to diagnosing your problem. It doesn't make sense to me that you had a good connection and then it went bad and now its because there is too much bundled r26 cable, wouldn't there always have been too much bundled r26?

In any event, There are so many variables involved, after going though the obvious tech support options, run the tools here and ask questions...worked for me.

said by rbolkan:

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It doesn't make sense to me that you had a good connection and then it went bad and now its because there is too much bundled r26 cable, wouldn't there always have been too much bundled r26?

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reply to CircuitBreaker
ok here is where I stand now.. this I assure you.. you might want to hear.
ok I have called the Verizon/GTE Tech support 1-888-222-2375
and also 1-888-391-1234. close to over 18 times since October 23rd. 2000. and every Tech I talk too gives me a different Reason as to why My service is interupted.
ok lets deal with each one seperatly.
1: you have too much bundled R 26 cable.
" if I have too much bundled R 26 cable they why is it that I could get close to 600 and over speeds in the past"
2: its your ISP..
" I called my ISP and they have told me over and over that nothing is wrong on there end"
3: maybe you need a new circuit ID and Doci #..
" that did not help at all it just made things worse"
4: your too far from the C0..
" again if I was too far from the Co they why could I get over 600 speeds in the past"

Listen I have been talking to Tech support for over a month now about this problem and they keep giving me the run around.. sure they send Tech's out to check the problem and the Tech said that at the Co he was getting over 600 from me.Verizon has even gone so far as to tell a friend of mine that lives 6 doors down that when we here in Lewisville Tx. in my complex should have not been allowed DSL service. because it was not a good idea because of the slow speeds. and that we need to just stop our Verizon DSL service.
One question I have is. WHY DID THEY NOT TELL ME THIS. it seems that they should have said something before they went into this contract with me.
bottom line is this: Verizon/GTE has been trying to fix my slow speed problem but it seems that there not trying as hard as they should I think.
Verizon if your listening. I have 3 green lights on my modem I have a download speed of 45K the Tech came out and said that he checked all the way back to the Co and said he was getting over 600 there.
I have released and renewed all and yes I have went and tweaked my comp from advice from DSL reports which gave me an extra 30k.what could be the problem. look up my logs and try to help fix this nightmare problem

pitviper, check your instant messages, I might be able to be of some assistance here, but no gaurantees of course. It depends mostly on if you're a Verizon of TX customer or a Verizon Select Services customer. Either way, check those IM's
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Any views or opinions expressed are the sole opinion of the author, not necessarily the views or opinions of Verizon Select Services or any of it's affiliates.

Hey I have Verizon's Select service. now yesturday I talked with a Tech that seemed to know what he was talking about. he said that if I have always had R26 cable and been getting speeds of over 600 kbps then that most likely isn't the problem. and if I am getting any speeds at all then it isnt the line its the ISP he is going to today assign me a new circuit ID number and Doci number and he thinks that will fix the problem. but he also told me that if"IF" it was my R 26 cable that Verizon would have to replace the old line with new R 20 cable and that would span over a mile and a half. he said that if my phone line" actual" phone line was through verizon then they would have to replace the cable because my phone contract says that my line is to be able to send and recieve voice and data through it and at my 3 to 4 kbps that I have now its almost impossible and that if need be they would have to replace the line or do whatever it takes to fix the problem. and he said that even today before they assign me a new circuit ID and Doci # that I should call my local line repair service and let them know what has been going on. and they dident know what to think of how bad of a run around I was getting
they were very angry at why I have been down for so long. and remember that person that told my neighbor that we were never to have DSL here in this complex. well they told him that again. and I told that Tech I was talking to what they told my friend and he asked for the event number and I gave it to him and he reported that Tech so that he will not make that mistake again. and I just hope that the new circuit ID and Doci # will fix the problem because I would hate to have those guys at repair have to uproot all that R26 cable to install all new R20. but right now I fell what ever it takes to fix the problem. and By The Way what was this about I dont understand

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Pitviper check your instant messages I might be able to be of some assistance here but no gaurantees of course
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thanks for your time all

Pitviper90, if you were getting 600/158, that was about right for Bronze+. 400 is a little slow but still within the acceptable parameters. Changing the DLCI and circuit may help some, but if you have a lot of 26 gauge cable in your line, there is noting that can be done. GTE will not replace the 26 gauge cable if your telephone service is working fine. You can call us at 888 467 2295, and we can run a test which will tell us how 26 gauge cable is in your line.
The Gang at Verizon Select Services ADSL
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Any views or opinions expressed are the sole opinion of the author, not necessarily the views or opinions of Verizon Select Services or any of it's affiliates.

Well when I called the Line maintence number the woman there told me that they would not replace the line either if my DSL was running too slow. unless it was a Voice communication problem then it would be different and they would have to replace the line. but when I stated to her that the contract of mine states that any loss of data such as not being able to use a fax machine or loss of voice communication then they would have to replace or repair the line. and im pretty sure that if I was getting those kinds of speeds on my DSl line that a Fax machine would creep as well and that indeed would make it a phone line maintence problem.. hey I just wanted to clear that up

Re: GTE/VERIZON really need to get there act together

said by Pitviper90:

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when I stated to her that the contract of mine states that any loss of data such as not being able to use a fax machine or loss of voice communication then they would have to replace or repair the line.

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Did I read my contract? Duhh what planet are you on.
I had it faxed to me. and even the FCC says that it needs to be fixed. well enough chitter chatter

Perhaps you misunderstood. I said A contract not your contract! I would be very interested to see a contract for DSL with GTE. Are you a business because for residential customers there is NO paper contract, only verbal. Maybe select services does but I haven't heard of one.

Secondly don't give me that DUHHHH crap! I asked a simple question with a simple answer and was trying to help you out. Of course if you just want to continue giving yourself a headache and crying about what GTE NEEDS to do feel free. I hope your DSL experience fails miserably and you spend a year trying to get it fixed.

Hey PezPunk you Backwards azz country Fuke. that was so very nice of you to say this "I hope your DSL experience fails miserably and you spend a year trying to get it fixed." you need help Pezpunk.. and I mean lots of it.
you were never here to help anyone all you did was bring me down saying OH GTE will not replace the cable Blah Blah.
well damn man why are we paying them money.ok so you say there is no contract. then why does GTE/Verizon not mind taking my hard earned money because as any attorney will tell you. your GTE/Verizon phone bill where they are charging you for DSL service is a contract in itself. here is the thing. "I AM PAYING MONTHLY FOR A SERVICE" my select service says that I am to have access to data signals as well as voice communications..and GTE/Verizon only guarantee's up to 10K on the Data Signals. so if I am only getting between 1K and 4K it looks to me like I am not getting what I have been and still paying for. the BBB says that they have gotten over 300 complaints about GTE/Verizon
but they also said that it looks like those complaints started around the time after the merger. I am a retired man of 34. and have made my fortune. so I can sit at home all day or do what I want and since I have started getting the run around from GTE/Verizon I have went around to the surrounding area to most of the people here that have GTE/Verizon DSL and they said that they have been getting almost no connection like me since around the end of October 2000. and its not just a select few I have talked with over 40 people in the lewisville area and thats where I got my information from. one of the people I spoke with was a boy of 18 that had moved out on his own. and when he called GTE/Verizon Tech support at 1-877-222-2375. the Tech told him that this area was not to have had DSL in the first place and when I called and talked to a Tech who sounded like he knew what he was doing I told him what that
other Tech had told the boy and he said that was not true and far from the real truth and I went 6 doors down and got the boys username and when the Tech pulled up the last Tech who helped the boy. he said he will let his supervisor take care of him. it all comes back to the same Question
" why so many excuses"
I have as well as my friends have been told the problem is the following.
1: too much R26 cable
2: we were not to have had DSL in this area in first place
3: it is our ISP
4: we might need a new circuit ID and Doci number
5: its the Modem
6: its your computers configuration

what I and the other 40 or so people in this area would like to know is whats going to be done about it. pick one excuse and stick with it and fix the problem.

its not too much R26 cable because 4 days before I reported this problem a Tech had come out to check my line and he said he was getting over 700K out at the Co and it had to be the ISP
the Isp said that everything was good on there end
we were told when first wanting DSL they would check to see if we can even get it and they said we could
its not my comps configuration because I had it tweaked and everything is where it needs to be
and the Tech that came out said my modem was fine
and just day before yesturday I got a new circuit ID and Doci number.
so what is there left to say?? act of god?
I do know that night before last which is the night of my new Doci numer and ID at 9:00pm central time my speed spiked
at 700 to 900K and stayed that way til the following morning at 10:00am central time then it went totally out again. all I want is to "GET WHAT I PAID FOR"
I am sure everyone can ay the same thing. what would you do if your cable went out for as long as my DSL has been or both your DSL and your Tv Cable were out for that long a time since Oct 23rd 2000. you would want to get what you paid for would you not? I personally think that it is very poor buisness to take a persons money and not give them what they paid for. and then give excuses as to why you cannot be getting the speeds you paid for and they simply say why dont you just cancel your service with us.. because I dont want to cancel my DSL service I want what I have been paying for and I need a buisness that will backup what they say they sell. this is just so sad. how can they stay in buisness with practices like this. all I want is to have my service restored to its orginal 600K to 700K I would be happy with at least 400K. if anyone out there can help me with this problem please let me know
thank you for your time

reply to pezpunk
select services has no contract. No timeframe to sign up for, however our terms of service agreement is the same as the Verizon/GTE one (www.gte.net).
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Any views or opinions expressed are the sole opinion of the author, not necessarily the views or opinions of Verizon Select Services or any of it's affiliates.

reply to Anon
I agree with you whole-heartedly. HOWEVER, what I was responding to was your duhhhh comment. If you would be so kind as to scroll up to my first comment I think that you will find that I was trying to advise that the fax machine would be unaffected by the DSL therefore you would not been able to use that to get them to replace the line. If you look closer you will see that I wished you luck in getting your problem resolved. I did ask about your contract out of curiosity since you seemed to say you had a paper contract. I was truly interested in that especially since you say you had it faxed to you yet VERIZONclecTECH agrees that there typically isnt one.

said by Pitviper90:

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ok so you say there is no contract. then why does GTE/Verizon not mind taking my hard earned money because as any attorney will tell you. your GTE/Verizon phone bill where they are charging you for DSL service is a contract in itself. here is the thing. "I AM PAYING MONTHLY FOR A SERVICE" my select service says that I am to have access to data signals as well as voice communications..and GTE/Verizon only guarantee's up to 10K on the Data Signals. so if I am only getting between 1K and 4K it looks to me like I am not getting what I have been and still paying for.

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Well for your information I am nice friendly and very helpful with the Tech's on the phone. its just you I had the problem with.. saying you wished my DSL failed. that says alot about your character. as for my backward azz country fuke answer well I just responded to your lame answer and got myself down to your level so time to pull myself out of the gutter and respond your letter you stated:"You should certainly get what you pay for. TECHNICALLY by GTE's "contract" they are commited to 10k so by their standards you are getting what you paid for"

but I am not getting what I paid for. my speeds do not go any further then 6k most of the time its either 3 to 4k. so guess they are not living up to there agreement
I stand correcting...

said by Pitviper90:

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saying you wished my DSL failed. that says alot about your character. as for my backward azz country fuke answer well I just responded to your lame answer and got myself down to your level so time to pull myself out of the gutter and respond your letter

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