| Workaround from Earthlink customer service I just checked with customer service, and surprisingly got a quick and correct answer... Of course, I shouldn't have had to do this at all -- but it does appear there is a workaround...
TRANSCRIPT:
info: 'Valeria K' says: Thank you for contacting EarthLink LiveChat, how may I help you today?
xxxxxxxx@earthlink.net: the changes that earthlink has recently implemented for dns lookup has screwed up my vpn access. i can no longer work from home because earthlink is hijacking legitimate web addresses for my company's internal network
Valeria K: I apologize for the inconvenience caused to you in this regard.
xxxxxxxx@earthlink.net: are there alternate dns servers i can use that work correctly?
Valeria K: Yes, please give me a moment while I give you the information.
Valeria K: Please use these DNS settings :
In the Preferred DNS server field, enter 202.27.184.3
In the Alternate DNS server field, enter 202.27.184.5
Valeria K: Is there anything else I may assist you with today?
xxxxxxxx@earthlink.net: excellent. that worked. thank you.
Valeria K: You are welcome.
Valeria K: It is my pleasure assisting you.
Valeria K: Do you have further queries to assist you with? |
flatrich
join:2006-09-16
Point Pleasant Beach, NJ | Thank you for the DNS solution above. It seems to be working for my account (dial-up, BTW.) I just happened on this discussion after trying to "fix" this hijack for nearly a week.
I just bought a new PC a couple of weeks ago and I assumed this was some unwanted feature that Gateway had stuck on the box, spent hours cleaning references to my.earthlink.net, »my.eimg.net and »earthlink-help.net our of my registry to no avail, etc.
And all because I just want to use the address input on my browser to search for anything I damn well please (non-URLs) with the default MSN (or Windows Live Search, as it has been rechristened of late.) Old convenient one step habit that I'm sure some of you Microsoft-bashers would find appalling, but it has served me well for years.
So has EarthLink up to now, but hijacking is a violation of my privacy and I am not happy. They should have sent out an announcement of this "service" and provided a way to sidestep it before the "rollout".
Shades of AOL! Maybe EarthLink is getting too big for people who care.
Maybe it is time to start shopping for a new provider... |
