 MadMANNPremium
join:2005-08-19
kudos:2 | Ooops OUCH. . . .
If there is anything I have learned being in the service industry so long, it's to treat every customer as you would your boss. They ARE contributing to your paycheck, after all. If you treat them as such while upholding company policies, you'll make your company that much stronger.
All that being said, you absolutely CAN NOT drop the ball for a second with a customer who happens to be a media outlet. They'll use their power. I remember awhile ago the power company overcharged thousands of customers and after a write-up in the paper, they were giving credit while balled up in the fetal position. |
