I was without service for 3 weeks because one of their men accidentally disconnected my physical line while working on someone else's in the same apartment building. They did not come out to repair it, even though when someone finally did take a look at it (my father) he fixed it in 5 minutes. On top of all this, they refuse to refund me for the downtime. The next apartment I choose will be based on where I can get other service besides Charter.
